ICANotes vs InSync Healthcare Solutions Comparison

Overview

ICANotes is the most clinically robust behavioral health EHR software for clinicians in both inpatient and inpatient settings.

InSync is a cloud-based electronic medical records (EMR) and practice management platform which can be tailored to suit the...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Screenshots

Pricing

Starting from
$46.00/mo.month
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based
Starting from
/
No info available
/
  • Free trial available
  • No credit card required
  • Free account
  • Subscription based

User reviews

4.2

(85)

5

4

3

2

1

47

18

13

4

3

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

5

4

3

2

1

106

29

4

2

4

  • Value for money
  • Ease of use
  • Features
  • Customer support
96%
would recommend this app

Pros

Support staff are very helpful and always available. ICAN Notes is affordable and has been a good investment for my practice.
The support and training that has been provided to our team has been fantastic. The ease of use had made transition for new hires to acclimate and provide quality documentation.
The ease and functionality of the electronic health system is helpful for new employees. Also, the availability to create customized areas that are suited to your company's needs is superb.

Pros

Since we began looking for a new system, I have been impressed with inSync. Since we signed an agreement with them to use their system, their implementation has been fantastic.
It would be better to have all the features included initially and negotiate a price based on that. But we are happy with the software and would recommend it.
The customer support in training me was unbelievably comprehensive and intelligent. The trainers were knowledgeable, kind, helpful, and very patient.

Cons

They seemed clueless of how to transfer data. They were unable to transfer records from a group practice without having to recreate the entire record.
I canceled SFAX due to poor customer service and excessive cost, and ongoing failed faxes. Approximately 6-10 in any given day.
The servers often go down, and on multiple occasions data has been lost due to this. The calendar is cumbersome, and SLOW.

Cons

This is very inefficient. If the pharmacy is requesting medicine XYZ for Joe Smith, we should be able to be brought to the refill of XYZ on Joe Smith with literally one click and no typing of names.
You don't have to leave them alone to come get someone. Some of the features are over-priced, which makes customers find workarounds.
One other problem is that InSync does not support all specialties at this time.
  • Vendor responds to reviews
  • Last review2 months ago
  • Vendor responds to reviews
  • Last review17 days ago

Key features

  • Total features49
  • API
  • Access Control
  • Activity Dashboard
  • Application Integration
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Employee Management
  • Facility Scheduling
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • Goal Setting / Tracking
  • HIPAA Compliance
  • History Tracking
  • Inventory Management
  • Invoice Management
  • Mobile Integration
  • Multi-Location
  • Order Entry
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • SSL Security
  • Self Service Portal
  • Status Reporting
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Workflow Management
  • Total features31
  • API
  • Access Control
  • Activity Dashboard
  • Application Integration
  • Appointment Management
  • Archiving & Retention
  • Assessment Management
  • Attendance Management
  • Audit Trail
  • Auditing
  • Automatic Backup
  • Batch Processing
  • Billing & Invoicing
  • Calendar Management
  • Charting
  • Claims Management
  • Client Portal
  • Collaborative Workspace
  • Commenting
  • Compliance Management
  • Configurable Workflow
  • Content Library
  • Credit Card Integration
  • Credit Card Processing
  • Custom Development
  • Custom Fields
  • Custom Forms
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customizable Branding
  • Customizable Templates
  • Data Extraction
  • Data Filtering
  • Digital Signature
  • Document Management
  • Document Storage
  • Electronic Data Interchange
  • Electronic Payments
  • Electronic Signature Capture
  • Employee Management
  • Facility Scheduling
  • File Management
  • Follow-up Scheduling
  • Forms Management
  • Goal Setting / Tracking
  • HIPAA Compliance
  • History Tracking
  • Inventory Management
  • Invoice Management
  • Mobile Integration
  • Multi-Location
  • Order Entry
  • Productivity Reporting
  • Progress Reports
  • Progress Tracking
  • Real Time Reporting
  • Receiving
  • Records Management
  • Reminders
  • SSL Security
  • Self Service Portal
  • Status Reporting
  • Task Scheduling
  • Template Management
  • Third Party Integration
  • User Management
  • Workflow Management

Integrations

  • Total integrations3
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Luma Health
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Healthcare
  • PointClickCare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne
  • Total integrations1
  • AdvancedMD for Mental Health
  • Avalon Laboratory System
  • BirdEye
  • Cerner PowerChart
  • EPIC
  • Facebook
  • Google Calendar
  • Google Maps
  • Luma Health
  • Microsoft Excel
  • Microsoft Outlook
  • NextGen Healthcare
  • PointClickCare
  • Practice Fusion
  • ProviderSuite
  • QuickBooks Online Advanced
  • Relatient
  • ReminderCall.com
  • Stripe
  • athenaOne

Security

  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation
  • Encryption of sensitive data at rest
  • HTTPS for all pages (web-based apps)
  • Reports/alerts for security breaches
  • Multifactor authentication options
  • Customer data removed upon service cancellation

ICANotes vs. InSync Healthcare Solutions

See how ICANotes and InSync Healthcare Solutions stack up against each other by comparing features, pricing, ratings and reviews, integrations, screenshots and security. Compare real user opinions on the pros and cons to make more informed decisions.