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iDentalSoft
Cloud-based dental practice management for modern dentists
(4)
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iDentalSoft Reviews - Page 2
59 reviews
Recommended
Thomas S.
Hospital & Health Care, self-employed
Used daily for 2+ years
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I've been a dentist for over 50 years & had no idea how to use the software. The tech support was very patient & guided .me through all the intricacies of soft ware usage. Obviously many processes had to be repeated until I got the hang of it.
Easy to use. The tech support was very patient & guided me through all the intricacies of soft ware usage. Obviously many processes had to be repeated until I got the hang of it.
I can't think of any short comings of this software
Tatyana L.
Hospital & Health Care, 11-50 employees
Used daily for 2+ years
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We implemented iDentalSoft for our client facilities. Their providers did not have any professional dental software so iDentalSoft was a big change. Their setup was quite unique and iDentalSoft technical support had been there every step of the way; very knowledgeable and professional team.
The software is easy to use and the integration was seamless. Customer support is excellent; multiple features were tailored to meet our needs.
Our users have not reported any problems yet.
Brenda N.
Medical Practice, 1-10 employees
Used daily for 2+ years
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We are very impressed and pleased with this entire program. Its efficiency has provided us with stress-free work days
The customer service is second to none!! They are always available and able to answer any questions.
I have no comment here because if there is ever anything we were not satisfied with, the technical team provides us with options to work around or fixes it
Verified reviewer
Education Management, 1-10 employees
Used daily for 2+ years
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I have been using software to teach my students in the classroom. It is easy to use and they love it! Thank you!
It is very easy to use! It is user friendly. You can even access it anywhere!
Not that I can think of. There is always something that is updated so it improves as time goes by.
Nancy F.
Hospital & Health Care, 1-10 employees
Used daily for less than 6 months
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Again, I'd like to do another review on this software in about 6 months. They've been helpful, but as of right now, there have been a lot issues that should never have happened.
I like that fact it checks me before I possibly make a mistake in a patient's chart by asking me if that's what I want to do. But I'd like to review this again in about 6 months. We've been live with it for a week only and that's not really enough time to give a complete review.
The migration didn't bring over a lot of information that should have followed patients, ie medical history, insurance information. This has had to entered in every time a existing patient comes in for a visit.
Migration covers patient information, including medical history, insurance info and many others. Info may be mapped to different location or conditions that may affected some patients. Please communicate specific to Onboarding or Support. Also, we will have team reach-out for the detail.
Cynthia Y.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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The best thing about iDentalsoft is that it does what you need it to do--manage your practice without all the million extra buttons that you never use. The support IS TOP NOTCH and always available, probably one of the main reasons why I chose to go with iDentalsoft. Love the convenience of personal cloud-based software that allows me to check my schedule from the comfort of my own home. There are also so many other add-ins that end up saving you money and TIME.
support and ease of use
It needs some more options to adjust X-rays and a few other little things that would make navigating a little quicker.
Bruce K.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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Needed a cloud based software to manage multiple offices with common shared database. Researched multiple products and chose this product. Fully functional software with very short learning curve. Data and image migration was done in very short time frame. Migration costs were minimal with excellent accuracy. As always some glitches but quickly resolved. Biggest issue was the bridge software for imaging...
Ease of use and functionality.
Can get a little sluggish if internet speed drops. Lack of prompt to save some items before closing.
Alonso V.
Medical Practice, 51-200 employees
Used daily for 6-12 months
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Recommended
It is a complete software for the dental administration, from scheduling appointment, charging the insurers, refilling products with suppliers, very intuitive interface, dental diagrams that facilitate the handling of treatments
There are not many cons for this software, I feel that the screen could show a little more information about the patient that is being treated.
Michael G.
Medical Practice, 1-10 employees
Used daily for 1-2 years
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Clear communication could be better.
All patient's charting, scheduling and x-rays integrated into one software.
Not being able to choose single x ray from the FMX and have them labeled.
Karen H.
Hospital & Health Care, 1-10 employees
Used daily for less than 6 months
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It is very user friendly and the support is beyond helpful. They are always there and do not laugh at me with my stupid questions. They are also very patient. The training was easy.
At this point I cannot think of anything
Jev C.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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I am currently trying to find something new.
Easy to navigate and customer support is great. I enjoy the features that gives me the power to control what my office staff can and cannot do. HIPPA compliant. Easy to access from home.
Not integrated with eprescribe/ all third party. I would like it to integrate into my CBCT scanner. My billing staff have issues with it.
Susana B.
Accounting, 1-10 employees
Used daily for less than 6 months
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Wonderful experience and [sensitive content hidden] is wonderful with customer service. If no one can answer my question I ask for her and she promptly helps me out. A for sure valuebly emplee you need to keep.
The prompt get back to you and willingness to answer any questions. [sensitive content hidden] is wonderful and always has an answer for me.
legger is a bit difficult to read and understand other than that everything is great
Michael T.
Used daily for less than 6 months
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All inclusive package! Cloud based program is flawless! Customer friendly patient portal is great! All aspects of dental stuff is prefect and works seamlessly. Billing claims electronically, payments etc is top notch. Integrated bridge for taking X-rays directly into cloud works without problem and no 3rd party apps. Wow!!!! Would not trade iDS for anything.
No cons, truly and honestly!!!!! As an all-in-one program, there is plenty to learn. I'm a first time owner and support was always there for me, to get me through all areas that were new to me, mostly billing stuff. But the program is so intuitive that it really didn't take long.
Khoa N.
Utilities, 1-10 employees
Used daily for 6-12 months
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Cloud-based, very secured. Can access almost anywhere. linked to DentalExchange. Has the longest run way to customize, to add more functionalities per request.
Lack of mobile app. Some UI features can be improved, such as going back/forth windows/sub-windows can be smoother.
Lee H.
Hospital & Health Care, self-employed
Used weekly for 1-2 years
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Cloud based allows access form outside the office which is valuable; Very good at producing production reports.
Very clean looking; recent update improved some functionality. Buttons for bundled procedures are helpful
Not easy to perform routine functions; transactions are difficult to perform; reporting functions need improvement. Cannot generate accurate recall lists.
Thank you for the review and we appreciate enhancement requests to meet your office flow. We have taken improvement steps to best suite all users. We continue to strive to meet expectation.
Andrew D.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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Identalsoft works on all Macs and PCs. No servers needed just the cloud. Images are beautiful and the tech support ( Mien) are genius. The CEO ( Michael) will fight in your corner and will continue to adapt to your individual needs to run your specific dental office business. They are located in Silicon Valley California and can easily support all American time zones ( eastern central mountain Pacifica and Hawaiian. Dado Dentistry only endorses Identalsoft and I am glad I left my old Archaic software company which would not adapt to my needs. My office is now running in the 21st Century with identalsoft.
The CEO and tech genius are real humans.
No flaws because unlike other software company's they can adapt to win
Ann L.
Medical Practice, 1-10 employees
Used daily for less than 6 months
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I found that this software was mostly intuitive. Once we started using it we were quick to learn how to navigate through the different areas.
The team at iDentalSoft works tirelessly to accommodate your needs. They are pleasant to work with and quick to respond. We tested this system while looking for a potential system upgrade. Although this practice decided not to upgrade its software at this time, I would highly recommend it.
My only complaint was that they needed support on East coast time, they were working to hire someone to work the EST schedule.
Bhupesh M.
Medical Practice, 1-10 employees
Used daily for 6-12 months
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Customer support is awesome and prompt Easy to use and customize good graphics Front end patient portal is good
Reporting can be more intuitive and improved
Cynthia Y.
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Choosing a dental management software is critical. I chose iDentalsoft because of all of the amazing features it offers wrapped up together in one package. It does all the essential functions necessary to run a dental practice and goes beyond in many aspects to streamline all the different processes, including electronic claim filing, credit card processing, emails/texts to patients....it is all included! I...
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Sheldon G.
Medical Practice,
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identalsoft is full featured and includes perio, scheduling, treatment planning, native imaging, employee management, payment processing and a ton of other features. reputation management. This has made my life so easy! I was concerned about moving to a new system, but the guys at identalsoft made the transition really easy with their migration process. I'm able to use 1 software to do everything from manage my practice. Super easy to use and super powerful!
Nothing that I didn't like with the experience. They are super responsive.
kirt f.
Hospital & Health Care, 1-10 employees
Used daily for less than 6 months
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This software has a lot of great features. Like any program, it takes a little bit of time to get familiar with. Make sure you do some training before you dive too much into it as there is a lot you can do with it.
Cloud-based and for the most part easy to use.
X-rays do not auto advance, but they are working on it. Must have the cell phone carrier in order to send texts, but there are lots of websites that will tell you the carrier and that was not as big as deal as we thought it might be. Must use a unique URL to login so make sure to bookmark it. Mobile version still needs a little work.
Danny T.
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There are many advantages with this software including: instant real time remote login and ability to use the software as if you're in the office in front of the computer without the need to use log me in or team viewer, excellent customer and technical support, complete and thorough software to manage one or multiple offices, no monthly fees for support, easy to learn and use (intuitive like learning to use an iPad), easy to navigate without having to go through so many steps, and auto backup into the cloud so your data is safe. Also has a portal for patient registration that automatically inputs all patients' data into a profile so one less task for your staff to do making it a real time saver! Excellent product!
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Jeni W.
Marketing and Advertising, 1-10 employees
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This team is great. The reviews are great. The sales support is great. They work outside of USA in other English speaking markets (as long as you are okay with their support being USA hours)
Language is only in English (which is the market it's intended for so that's fine, we are trying to hack a solution for a freach speaking non-usa based market)
liane r.
Medical Practice, 51-200 employees
Used daily for less than 6 months
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Software is simple to use and to the point for a small single provider office. A great starter software and allows you to advance to bigger programs with basic knowledge.
This is made for small single provider offices if one is not planning on advancing practice or merging .
Samantha W.
Used daily for less than 6 months
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I love the ability to see a patient's chart from anywhere. Very easy to use and learn with unlimited technical support.
The only con we have experienced the printer needing to be set up in the software, but it is pretty easy once you learn it.
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