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Mend vs SecureVideo Comparison (2026)

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SecureVideo logo

SecureVideo

Overview

Telemedicine is convenient and easy, which drives patient attendance. No logins or software downloads. Fully HIPAA compliant toolset (w/ BAA), encrypted video visits, and additional security measures help protect patients from a wide variety of compliance and data security risks.

The platform offers a telemedicine solution that assists healthcare companies manage patient worksheets, file sharing, appointments and more.

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

Empty state illustration for "No pricing info"

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

50

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

920

5

4

3

2

1

673

170

47

20

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

4.8

26

5

4

3

2

1

21

4

1

0

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
77%
would recommend this app

Pros

The secondary text message that says respond with “R to cancel I misread and responds with R and cancelled my first appoint. If you send these message make you you correspond with “C” it makes more sense instead of R for confirmation
ML

Mabeleine L.

Analyst

“It connects me and my provider for appointments and provides educational/informative videos while I am waiting.”
AR

Angela R.

patient

“Other than the occasional audio quality issues, I was able to complete the virtual visit without any other significant issues.”
PA

Phillip A.

Chief Handyman for my wife

Pros

“Seemless transition from in-person to virtual sessions when Covid started, reassuring security and hipaa features.”
CF

Cressida F.

Psychologist

“I've had a working relationship with them since 2018 and since then they've always had outstanding customer service, have implemented several of the ideas we've presented to them, and are consistently working on improving their product.”
MC

Maggie C.

IT Consultant

“Secure Video is uber-secure/encrypted, easy to use/user friendly, reasonably prices, especially at the unlimited use rate, and the support, which I rarely use, is super fast, responsive and thorough.”
CH

Chris H.

Therapist

Cons

“Had to ask the nurse to repeat herself several times because of the audio quality issues.”
PA

Phillip A.

Chief Handyman for my wife

“Had some problem with audio drop outs. ”
PA

Phillip A.

Chief Handyman for my wife

“Sometimes there are connection issues.”
KR

Kristen R.

Disabled

Cons

I often lose precious time because I’ve made a small error in my password. If I could click on a “show password”, the problem would be solved easily!
jr

jean r.

clinical social worker. LCSW-C

“Tech support is woefully inadequate. ”
GG

Georgia G.

Clinical Social Worker

  • Vendor responds to reviews
  • Last review7 months ago
  • Vendor responds to reviews
  • Last review4 years ago

Key features

  • Total features98
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Communication Management
  • Confirmations/Reminders
  • Contact Database
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Management
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • File Sharing
  • For ABA Industry
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliance
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Initial Assessments
  • Intake Management
  • Lab Results
  • Live Chat
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Scheduling
  • Onsite Registration
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Real-Time Reporting
  • Recurring Appointments
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-In/Check-Out
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Task Management
  • Telemedicine
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Meetings
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Website Integration
  • Workflow Management
  • Total features42
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Admissions Management
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Assessment Management
  • Automated Scheduling
  • Bill Payment
  • Billing & Invoicing
  • Calendar Management
  • Calendar Sync
  • Call Reminders
  • Care Plan Management
  • Care Summaries
  • Charting
  • Chat/Messaging
  • Client Database
  • Client Portal
  • Communication Management
  • Confirmations/Reminders
  • Contact Database
  • Customer Database
  • Customizable Branding
  • Customizable Forms
  • Customizable Templates
  • Document Management
  • Drag & Drop
  • EHR-Agnostic
  • EMR/EHR
  • Electronic Payments
  • Electronic Signature
  • Email Reminders
  • File Sharing
  • For ABA Industry
  • For Medical Purposes
  • Group Scheduling
  • HIPAA Compliance
  • HIPAA Compliant
  • Health Record Access
  • Historical Reporting
  • Initial Assessments
  • Intake Management
  • Lab Results
  • Live Chat
  • Medical Billing
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Multi-Language
  • Multi-Location
  • Multi-Physician
  • Multi-Provider Practice
  • Multiple Appointment Types
  • No-Show Tracking
  • On Call Scheduling
  • One-to-One Messaging
  • Online Booking
  • Online Forms
  • Online Payments
  • Online Scheduling
  • Onsite Registration
  • Patient Education
  • Patient Engagement
  • Patient Flow Management
  • Patient Intake
  • Patient Portal
  • Patient Questionnaires
  • Patient Records Management
  • Patient Scheduling
  • Payment Processing
  • Payment Reminders
  • Physician Management
  • Physician Scheduling
  • Practice Management
  • Prescription Renewal
  • Real-Time Reporting
  • Recurring Appointments
  • Reminders
  • Remote Treatment Planning
  • Reporting & Statistics
  • Reporting/Analytics
  • Rescheduling
  • SMS Messaging
  • SMS Reminders
  • Scheduling
  • Secure Data Storage
  • Secure Messaging
  • Self Check-In/Check-Out
  • Self Service Portal
  • Softphone
  • Surveys & Feedback
  • Task Management
  • Telemedicine
  • Therapy Notes
  • Third-Party Integrations
  • Treatment Planning
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Consultations
  • Virtual Meetings
  • Virtual Waiting Room
  • Waiting Time Tracking
  • Website Integration
  • Workflow Management

Integrations

  • Total integrations4
  • Axonius
  • Bitbucket
  • Jenkins
  • TeamCity
  • Total integrationsN/A
  • Axonius
  • Bitbucket
  • Jenkins
  • TeamCity

Alternatives

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