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Optima
5
26
4
27
3
9
2
2
1
0
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
A proven therapy solution built for post-acute rehab
Table of Contents
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Optima - 2026 Pricing, Features, Reviews & Alternatives
All user reviews are verified by in-house moderators and provider data by our software research team. Learn more
Last updated: August 2026
Optima overview
What is Optima?
Optima (formerly Net Health Therapy for Skilled Nursing and Senior Living) is an EHR solution that enables healthcare providers to enhance patient experiences while streamlining daily operations. The therapy software offers built-in tools to efficiently manage documentations, revenue cycle management, and clinical content, cutting down on time-consuming administrative work. By simplifying the process, providers can focus on delivering patient care and improve outcomes across the board.
Starting price
Alternatives
with better value for money
Pros & Cons
Performance and Speed
Customer Support
Bugs and Issues
Optima’s user interface
Optima review summaries overview
To determine these pros and cons insights, we analyzed responses from
Overall rating
Value for money
4.3
Features
4.0
Ease of use
4.1
Customer support
4.2
Reviews sentiment
What do users say about Optima?
Users say Optima offers helpful customer support, frequent regulatory updates, and effective training resources, though they report recent declines in support quality and slower response times. They find support staff sometimes lack product knowledge, and experience inconsistent information when seeking help, especially after company changes.
Reviewers indicate Optima streamlines therapy documentation and workflow, making it easier for therapists and directors to manage clinical tasks. They note the software is user-friendly for therapy teams, but some encounter glitches, slow loading times, and occasional server issues that disrupt documentation and daily operations.
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Who uses Optima?
Based on 64 verified user reviews.
Company size
Midsize Businesses
Small Businesses
Enterprises
Top industries
Use cases
Optima's key features
Most critical features, based on insights from Optima users:
All Optima features
Features rating:
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Optima integrations (0)
Top integrations
Optima customer support
What do users say about Optima customer support?
Customer support rating:
We analyzed verified user reviews to identify positive and negative aspects of Optima customer support.
A significant portion of users highlight Optima's prompt, knowledgeable, and friendly customer support team.
Frequently reported by users, the help hotline answers quickly and resolves issues efficiently.
A minority of users report difficulty reaching support, slow email responses, and inconsistent staff knowledge.
Support options
Training options
To see what individual users say about Optima's customer support, check out the review snippets below.
“Customer service generally responds quickly to resolve any issues.”
Brienne V.
Director of Rehab
Optima FAQs
Optima has the following typical customers:
Large Enterprises, Mid-size Business, Freelancers, Small Business
These products have better value for money
Q. What level of support does Optima offer?
Optima offers the following support options:
Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support