Rx30 Pharmacy System Reviews

I am very happy with this software. It does what it needs to do and the customer service is exceptional

Read the full review

I am a very small independent retail pharmacy. With the industry changing the way it is, it is crucial to have a system that will provide you with the security, documentation, and billing required. I did a lot of research and HBS was the winner. The intial sales rep was patient and honest and provided very helpful information. Pros: 1. Set up and installation went smoothly. We did it ourselves with there assitance via phone. 2. Equipment has had no problems. We did have a monitor go out under warranty. No issues replacing. 3. Customer service is outstanding. We know how important it is to get reimbursement dollars quickly and how frustrating 3rd party rejections can be. CS readily available on the phone and very knowledgeable. Rectified most issues quickly on the phone or got back to me very promptly. 4. Very helpful with setting up all aspects of the software to get reports, etc 5. Worked with my budget. 6. Included POS system with my purchase. Very useful and again customer service was excellent. Helped get credit cards working, set up AR accounts, PSE sales. Excellent for getting tax reports, billing and other documentation. Cons: None really to speak of. Some glitches after updates or 3rd party required changes, but that is with any update anywhere. Customer service was aware of glitches and those problems were rectified very quickly. It took me a while to get used to pushing "tab" key instead of 'enter' but that is not a problem anymore:) Overall, I am very pleased with the product and the service. If you are looking for an economical system that can take care of virtually every aspect of the retail pharmacy business, you really need to check out HBS. With all of the regulations, etc...it is imprtant to have a system capable of taking care of those needs, but also be able to use the product effectively. HBS is your answer. Hopefully this info will be helpful to some of you out there. I know how overwhelmed I was in trying to choose a system. I am very happy with my choice and I think you would be too.

Read the full review

I am a pharmacist since 2005 and I have opened 3 pharmacies before this new store I have now, and I have never experienced so many issues with a pharmacy management system as I have with TDS Rx30. I have spent money on the system and training so far, and I have experienced zero benefit. The system has costed my actual money, wasted time, and created daily stress while using the system. The system has not been operating as designed since It was setup initially and the Rx30 techs can attest to that. I have asked for lots of help over the last 3 months to fix certain issues, but they have failed to fix the issues. Rx30 service reps are very quick to assume and claim that the issues are there either because we did not get enough training or because we did something wrong. This is a lennox based system and so each command/feature has to be used very methodically. The Rx30 system is spread out all over the screen and you need to know where to go if you want to accomplish anything. On the bottom, there is a list of commands going from the left to the right of the screen, that have sub-numbered commands averaging any where from 10-20 sub-commands. To input a new prescription, you have to go to a different area, to edit the same prescription after, lets say it gets denied by the insurance, you have to go to a diffferent area. To see what you got paid on a certain prescription, you have to go to a different area. Besides that, Medications are billed as packages (like inhalers), some in grams, some in milliliters, some in units (there is no consistency; this results in mistakes). As I mentioned before, there are no Ques Or boxes for things like Refills, pending refill, electronic prescriptions, future dated prescriptions (these items are buried under different commands on the bottom of the screen, as sub-numbered commands). The Rx30 system and the POS do not operate as one. They do not operate and communicate back and forth. They have a delivery App that can be downloaded on a tablet, which is great, but if you ringout a prescription for delivery, its is very difficult to return it to HOLD incase patient declines the prescription. It's a long tedious process. The signature capture device and the register communication and commands are wierd and slow (for example, when using a credit card, patients get to chose from Debt US, Debt Credit ). Lots of confusion occurs at the register because it is slow and tedious to use. My experience over has been costly.

Read the full review

Majora's has been an hbs customer for many years, we have always had a good working relationship and have always found them to be ready and willing to answer any challenge, and we have had a few over the years.the support team is very responsive to any challenges we have. I would recommend them . special thanks to my reps, my go to people

Read the full review

Rx30 has been a part of my pharmacy for many years and has always been easy to work with. Rx30 always trys to be as convenient as possible for it's customers. Growing with them at their own rate.

Read the full review

I have always had quick and positive feedback from all departments in HBS. If I had a question on charges the credit department call me back within 30 minutes. Hardware was excellent to work with never had a complaint.

Read the full review

This software is capable to do all the functions the more expensive software systems can do at a better price.

Read the full review

HBS software is straight-forward and user-friendly. Tech support is always there for us and most helpful whenever we need them.

Read the full review

Ease of use and detailed functionality. Constant updates and changes to the software means not getting left behind in the industry.

Read the full review

With this software, you have absolute control operation with all the interfaces, which allows you to not have to make other investments, easy handling....... THE BEST

Read the full review

While under warranty my server went down. It took the entire day with no software to get up and running on an alternate computer in the pharmacy. That was only after waiting 45 minutes on hold to get support. Instead of sending me another server the staff sent 3 different Dell technicians out that were unable to fix my server. Only then, at my request, did they agree to have my server shipped to them while I got a loaner. After 3 months I received my server back still broken. After shutting the pharmacy down 3 times for over an hour they sent a Dell technician that confirmed the hard drive was not installed. Rx30 tells me it was working when it left the facility and that the "hard drive must have come out during shipping". My request for a discount on support was ignored. This occurred in November and was not fixed until March. Now I am operating on an old version because the one I was using when the software went down would not work. To say they have no appreciation for their customers is an understatement. The staff at Rx30 will not make any adjustments on their end but have no problem leaving you unoperable with no pharmacy software. I will definitely not purchase Rx30 again and highly recommend buying a different pharmacy software.

Read the full review

NO BENEFITS AT ALL. WE wasted a lot of time on training, lot of time on the phone trying to solve issues/problems with the help desk. They dont call back many times. The same problems come up on a weekly basis. I have a computer technician degree and this system is not designed good. too many commands, too many buttons to push to get something done. NOT RECOMMENDED. SPEND YOUR MONEY ELSEWHERE. Most systems have something positive, but so far, I have not able to come up with anything. I am a technician and I work with system for 3 months. System very hard to learn. all Commands are in many different places, and this causes me to spend lot of time inputting, filling, rebilling, or inputting patient demographics. Nothing to like about the software and whenever i speak with their help desk about issue, they say that its user error and training issue. They don't admit that the system has many flaws. One of their employee come onsite to train and even she said the system has many issues and she can't get them to fix it. She dont have any answers to some questions because she know the system does work well. BY BOSS IS SO FED UP WITH THESE GUYS, HE IS CHANGING TO PIONEERRX ONLY AFTER 3 MONTHS . I BEEN TRAINING ON PIONEERRX AND THAAT SYSTEM SEEMS EASY AND USER FRIENDLY. Rx30 Is NOT USER FRIENDLY AND EVEN THE HELP DESK IS NOT CLIENT FRIENDLY.

Read the full review

We have been using HBS for about 5 years and the system has served us well. We have ben using the RxAXIS version. We also purchased the POS register that interfaces with the HBS system. The RxAXIS system will handle all of your day to day processing needs quickly and efficiently. We especially like the coordination of benefits feature that allows us to bill a primary and secondary insurance. Also, the COB feature allows us to process all of the coupon cards from the drug manufacturers. Recently , we started a delivery program to patients in the hospital upon discharge. The hand held device which interfaces with the POS system allow us to deliver at bedside, record signatures, and except payment in real time from all of the major back cards. The support on the POS side as been outstanding! Support for the pharmacy management system has been good also, I would qualify it as 8 out 10. The system is very stable and does not crash!! The HBS system has a lot of standard reports for monitoring your business but at times I wish that they were a little more flexible. There are times that I want to extract specific information and can't quite find the right report or I am unable to modify the statndard reports to meet my needs. There is no perfect system. Overal, I rate the HBS system and it's suport people 9 out of 10.

Read the full review

After working very closely with Karen Tredinnick and her development team over the last six months, HBS has completed development on the TCG Retail Interface for AdherePac. We were able to satisfy all state and federal requirements for the proper labeling of TCG AdherePac pouches for the retail environment. Additionally we were able to modify the nursing home module's method of sending files to the TCG ATP to better suit the complexity of a retail patient's profile and streamline the process in which the file was sent. Furthermore, the fact that I also use a ScriptPro robotics system required additional efforts to ensure medication fills were not duplicated across both platforms and this goal was achieved. I now have the ability to service both LTC and retail patients with my AdherePac system while meeting the unique requirements of both of those environments. The flexibility to develop and custom program interfaces like these in a timely fashion is something I feel HBS was more than receptive to and willing to execute. As a technology rich store I rely on this kind of support to make new programs and technology work seamlessly with my host system which is why I fully support the whole team at HBS.

Read the full review

Rx30 is very user friendly and simple to use, once you spend time learning the menus, which are themselves easy to navigate. Printing reports, entering prescriptions, and maintaining stock was a breeze with Rx30.

Read the full review

Adherence and education Great service, literally live Great functionality Very easy to transition to them, training staff was great

Read the full review

It has a fairly easy format to get used to. It has a surprising amount of features and allows for a smooth workflow.

Read the full review

I would recommend any pharmacy looking at a host system to give HBS a try. The key strokes are minimal and customizable at that. As business grows or changes it seems that HBS has a solution ready to make the sytem work better on an individual basis.

Read the full review

Pros: We use HBS RxGenesys program. It is the only system I know that combines dispensing functions with patient care. The dispensing functions are easy to use and right inside the same chart we can make all of our clinical notes related to patient care including MTM. It meets all the requirements needed for Minnesota Medicaid's MTM requirements. Great for dispensing and with a few tweaks it could be great for patient care. Even saying that there is nothing I have seen on the market that comes even close. Cons: They need to finish a few features of the system related to reporting a current med list but the free form space for charting allows a work around for now. Overall: Great dispensing system and more important to me and others who see patient care as the future of pharmacy it provides the ability to document patient care as part of the dispensing system. Customer service is great which took them some time after they acquired the old JasCorp system but they listened and made the necessary changes.

Read the full review

We have been using HBS Software for over 30 years. In fact we were one of HBS's original customers. We have always found using this software straight forward and easy. New enhancements are always being made to meet our needs in fields such as billing, reports, etc. All of these factors allow for greater ease of use and greater efficiency. If there are any problems or questions, we have always found Customer Service quick to respond. They always resolve any issues in a timely manner. We have two part time pharmacists who worked at chain pharmacies. They both stated that using the HBS Software was by far easier and more complete than the software packages they were previously using. This allow us to quickly acclimate them into the process thus saving time and money during their training period. I have been an HBS customer since the use computers in pharmacy started. I would highly recommend using HBS software and all of the services of HBS to anyone.

Read the full review

NO ONE WILL RETURN A PHONE CALL NO ONE KNOWS ANYTHING ABOUT THE SYSTEM IT IS THE WORST CUSTOMER SERVICE OF ANY SOFTWARE I USE IN MY PHARMACY AND THAT IS SAYING A LOT MY LICENSE NUMBER IS 106010 IF YOU WANT TO DISPUTE MY REVIEW FEEL FREE TO CONTACT ME THAT WOULD BE THE FIRST TIME YOU RETURNED MY CALL

Read the full review

HBS has served us since 1998 with excellent customer service, an ideal retail software model, and some of the nicest folks in the industry. As the title of our review indicates, we consider ourselves the squeaky wheel of software users because we are a compounding only pharmacy and have many special needs. In spite of the problems associated with creating and perfecting new software modules, HBS has continuously updated, upgraded and innovated to bring us what we need to run our business in the most efficient and cost conscience manner. We have been very satisfied with the product, the price and mostly the people who stand behind it. Even though they are Yankees and talk funny, we love them and appreciate them and the massive effort they put forth to satisfy us slow talking southerners.

Read the full review

If you are preparing for the future and would like a software company that is stable, reactive to your needs and a voice of reason, you should be using the HBS Pharmacy System. I have based many opportunities on whether, with HBS, I can grow with confidence and profitability with the influx of referrals and also the requirements of the new referral (eg, LTC facility with their new software with e-MAR and e-prescribing functionality...HBS was already connected).

Read the full review

I was told that it is a more secure system since it is not a window based, meaning it is less than likely to get hacked or get infected.

Read the full review

We are a LTC pharmacy utilizing HBS with over 20 workstations in our network. We use the batch processing capabilities of the system for cycle billing which makes management of over 300 facilities and 3,500 beds manageable. Our system has interfaces with Docutrack, Medicine on Time, EMars, Net Rx, and Mevesi. A lot of moving parts, handled well by the software! We find the software to be durable and the support to be excellent. We have access to customer support for questions and issues, programming for enhancements, and hardware for times when they are needed. While the software does not have the "pretty" features of a true windows based program, the core programs are functional, robust and easy to learn.

Read the full review