Rx30 Pharmacy System Reviews

Ease of use and customer service that goes above and beyond. Every issue I ran into was well known by their customer service and was handled quickly and efficiently.

Occasional glitches after software updates, but that is to be expected with anything.

Integration is great inventory system is easy to use filling rx will never be easier

none. not many cons. it is a easy system.

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-There is a long list of stuff not to like. My experience as a tech working with Rx30 has been frustrating and Time consuming to say the least. Every day I have to call Rx30 with several issues and each time they generate a ticket on which they suppose to call. Half of the time, they don't call back to help. I don't know if they ignore us because the owner piss them off or they don't care about their...

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Very feature rich, supports almost every pharmacy management function desired.

We like all the features of this software. It's an excellent product. As long as nothing goes wrong.

The e prescribing feature is easy to use.

There is always a problem somewhere in the system. Unless you are very familiar with the software you need to contact customer service. If you need customer service you are out of luck because it doesn’t exist as far as I can tell.

good support, friendly people

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Rx30 turns your average pharmacy system into a customizable portal that allows for personal patient care from a 21st century pharmacy.

It can take a couple of hours to get in contact with customer service when you have an issue. Customer service is always very helpful when you are able to get a hold of someone though.

The pharmacy system was the easiest system to use. When I had relief pharmacist said it worked with other systems ours was the easiest pick up.

I don't really have any cons on the software.

I like how easy this system is to use. If you are not sure, there is an RX university you can go through to help learn every aspect of rx30.

I like least about the customer support. I usually have to wait at least 30 minutes and most times even longer for someone to help me. It especially was a bigger problem when the POS changed.

Sinceramente hace mucho tiempo trabajamos con esta compañía y nos ha sido de gran ayuda la implementación de sus servicios a nuestra empresa. Poseen un inventario y sistema totalmente completos en farmacéutica y con la tecnología más actual para tener un mejor desempeño, estamos muy contentos con Rx30.

Nos gusta todo, trabajar con Rx30 fue nuestra mejor decisión.

The customer support people are very nice, but there needs to be a greater amount of people to address the problems. The software is adequate.

The time it takes to respond to a problem is horrifying. For example, the POS, point of sale, at our store has been down since mid Monday. It is now Thursday, and the same promise that we have received for the past 4 days is "tomorrow", or "we will escalate the problem". This is causing extreme customer dissatisfaction because we are unable to process credit or debit cards. After we do finally get...

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What I like most about this software is that I have grown accustom to using the program.

The customer support is horrible. Initially, just trying to get someone on the phone is next to impossible. The fees are outrageous for support and transmission. The Rx30 team does not treat you as a valued customer. The support that you pay an extreme amount for is fair at best.

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very rigid in and not easy to work with. no real workflow (workflow goes only one way from Input to Packaging and Rx Review). Rx and POS system don't communicate two way (to put a prescription back from Will-call to Hold, you have to manualy change the status from Will call to Hold, or be able to edit the rx. The system commands, such as Rx Input, packaging, RPh final verfication, ability to edit...

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Quick, user friendly. Keyboard-based interface that does not constantly require mouse use, or counter space taken up by mousepad.

Weather related power outages require us to sometimes call to have some features reset, but not a fault of the operating system itself.

Ease of use and detailed functionality. Constant updates and changes to the software means not getting left behind in the industry.

Some updates are not "necessary". This translates to additional key strokes and slower processing times.

control operation and constant updates.

really like all.

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Rx30 is very user friendly and simple to use, once you spend time learning the menus, which are themselves easy to navigate. Printing reports, entering prescriptions, and maintaining stock was a breeze with Rx30.

My one con for Rx30 is the POS system. The POS was on a server that consistently froze. I am not sure that this was the software, and perhaps a hardware glitch.

Adherence and education Great service, literally live Great functionality Very easy to transition to them, training staff was great

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Functional and independent minded, can customize infinitely.

Customer Support is horrific! Was VERY good now I feel like I am an island in the middle of a hurricane. Nowhere to turn and can't get a voice on a telephone in a timely manner. Just a recent change in customer support is making me start to look for other pharmacy dispensing software. IT IS TERRIBLE!

Very functional, although somewhat rigid. Very capable, actually other than a lot of stop edits, this OS is very good for the money.

Technical support is nil. Ticket after ticket goes unanswered, or MAYBE they will call you back in a week or so. I have been using this software short of 6 months, and I believe I know more about the system than the people that answer the technical support line. They have yet to transfer my e-script images from my last software.

It has a fairly easy format to get used to. It has a surprising amount of features and allows for a smooth workflow.

Sometimes communications go down. That being said, the customer service and IT team are on the ball and will quickly get you back up and running.

Prescription processing and insurance billing is fast

Very bad customer service. My recent issue was for a simple label adjustment, I had to call 4 times (about 40 minutes hold time each time I called) and chatted 3 times regarding this issue and no one from label department Calls back. As I write this review, I am on hold with them (18 minutes). And this is not the only customer service issue.