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TherapyNotes, LLC vs Alleva Comparison (2026)

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Good recommendations?

TherapyNotes, LLC

Alleva

Overview

Web-based practice management & electronic health records (EHR) software for behavioral health with thousands of active users, and unlimited customer support.

Our state-of-the-art platform will take your center into the 21st century and streamline the entire process of EMR. Our platform provides more efficient workflows, reducing burn-out, and improving the quality of care. Insights offers real-time data for better business decisions and easier reporting.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

972

759

156

Value for money

Ease of use

Features

Customer support

87%

would recommend this app

4.5

283

190

Value for money

Ease of use

Features

Customer support

73%

would recommend this app

Pros

“Therapy Notes amazing customer support makes it possible for me, a clinician, to run a business of one, with their assistance supporting me to do my own billing as well as keep my EHR, scheduling new clients, onboarding documents, and everything else this system is designed to do!”

Colleen M.

Owner Provider

“I used the video capacity for multiple locations but have discontinued it.”

Irina R.

Psychologist

“I work with healthcare clients and one of my clients is integrated with TherapyNotes.”

Jenna O.

Digital Marketer

Pros

“the forms pages are highly customizable and allow you to integrate your own html coding in to forms to have them meet your needs.”

Casey H.

Program Manager

“It is super simple for my users interact with and it gives me great custom reporting on the back end.”

Chris B.

Operations Director

“The customizable templates have streamlined our workflow, and the robust reporting features have improved our ability to track patient outcomes.”

Marie L.

CEO

Cons

“I was required to reconstruct claims, navigate appeals, and manually fax submissions. While TherapyNotes provided a document to support faxing, the burden of correcting the error and attempting to recover payment remained with me, despite having paid for a service intended to handle claims transmission.”

Michelle G.

Therapist

“It did not have the customizable features - color coordination, various billing rates for different individuals, submitting paperwork online. And I don't think it had an online portal for scheduling/cancelling appointments.”

Kristin L.

Therapist

“My overall experience with TherapyNotes was disappointing. While the platform itself has useful tools for managing a practice, my experience with the payment-processing side significantly changed my opinion.”

Marsha M.

Clinican

Cons

“Ineffective and Dismissive Support Despite raising dozens of support tickets and spending hours on the phone (often with the same issues recurring), resolution was rarely achieved.”

Jacob B.

Clinical Director

“sometimes it glitches and it can be frustrating getting back to your spot, but that like literally only happened to me 1 time in 2 years of using it”

Troy W.

Admissions Director

“Have had conversations with leadership at Alleva and always get told standard responses and it seems they don’t actually care about our business and their customers, they just want the paycheck.”

Emily M.

Administrative assistant