TotalMD Pricing, Features, Reviews & Alternatives

TotalMD

Full-featured medical billing software

4.43/5 (55 reviews)

TotalMD overview

What is TotalMD?

TotalMD is a multi-platform solution designed for small to large practices within the healthcare and medical practice industry. The cloud-based software includes features for practice management and health records such as patient chart integration with billing, patient information tracking through coordination with referring providers, patient care measurement, electronic validation and claims management, and financial reporting. The software enables users to manage insurance and verify status along with the eligibility of patients directly from the schedule, and completely integrates financial, reporting and scheduling needs.

TotalMD also provides tools for electronic prescription and enables the electronic capturing of patient documents including patient signatures on discharge forms, insurance cards, and various other printed documents. TotalMD’s time tracking feature helps users keep track of employee attendance and time, and the ledger keeps track of all the money generated by the business. Write-offs and collected amounts are mentioned below each corresponding procedure. Users can view co-pay amount, patient balance, deductible, individual procedure remainder balances and patient remainder balance.
www.totalmd.com

Pricing

Pricing options
Free trial
Subscription
Value for money

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
TotalMD screenshot: Print superbills, patient chart labels and appointment lists from the scheduler. Create and email your own appointment reminders to patients, move multiple appointments from one day to another, block off time, and more.Easy Viewing of Interactive Aging - v18 | Medical Software TipTotalMD screenshot: TotalMD simplifies the ledger by displaying dollars collected and writeoffs directly below their corresponding procedureTotalMD screenshot: Use the interactive claim form to add possible notes and make changes before sending them electronically or printing them to paperTotalMD screenshot: Entering patient payments and write-offs to procedures is just as easyTotalMD screenshot: Patient records provide easy access to patient appointments, insurance details, the patient dashboard, alerts and even access to other family members’ recordsTotalMD screenshot: Apply insurance checks from the EOB entry screen or auto apply payments with the Electronic Remittance Advise (ERA) automatic posting feature

TotalMD user reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.3
  4.4
  4.5
Sara S.

TotalMD Review

Used daily for 2+ years
Reviewed 2019-06-13
Review Source: Capterra

I have been with TotalMD since 2008 so as they have grown and added features I have been able to grow with them. I miss the youtube videos on the new features or highlighted features they always gave me ideas and another way to consider how we did things.

Pros
I like the ease of use this software has. The reason I purchased this software was because it was so close to the Medisoft software I was using at my current job but had the added feature of if I made a mistake in payment or data entry I could easily delete what I had done rather than having to do extra data entry to reverse my accounting mistake. I also love the support team they are always very helpful and knowledgeable.

Cons
Not being able to easily make changes to reports needed for a specific office or provider. The other item is the hours technical support is available as I am on CST and they are on MST/PST time depending on daylight saving time. I wish the office messenger worked across the board no matter what provider I am signed into, being a billing service this feature would be really helpful as internal messaging system but it doesn't work for us because we have so many providers.

Response from TotalMD


Hi Sarah,

Thank you so much for your review! We are thrilled that you are enjoying the software and the support you receive. We appreciate your feedback and we'll share it with the team. We do plan on continuing to provide helpful content, so it's great to know you enjoy the videos!

Sincerely,
Shayna Beasley, TotalMD

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Elizabeth S.

Thankful

Used daily for 2+ years
Reviewed 2020-08-07
Review Source: Capterra

They have been a real life saver. My last program was discontinued and I was panicking because of my lack of knowledge of computers. They have been so helpful and very patient with me. Great bunch of people in all of the departments.

Pros
I do not even have a computer at home, so I am not familiar with how the really work. Most people say "If I can learn it you can". Well I really mean it.

Cons
I wish the font was bigger. I also wish I could print out a simple patient list.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Cari R.

Medical Software

Used daily for 2+ years
Reviewed 2021-03-12
Review Source: Capterra

Increased productivity due to the structure and constant attention to updating the system freeing my time up for quality customer service.

Pros
Total MD is easy to use and amend to fit your practice needs. Technical support is prompt and efficient in resolving any issues or modifications necessary. Support information is updated regularly with the industry changes. Customer support for training has always been available and of value.

Cons
Being a smaller entity and secondary to our practice closing in June of 2021 due to retirement for [SENSITIVE CONTENT HIDDEN], we have not utilized all the available features but definitely see the value and increased productivity that would be available to a practice, big or small.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Sally H.

Private practice use since 2009

Reviewed 2016-09-28
Review Source: Software Advice

Pros
It provides all the capabilities needed to create 1500s, electronically edit and send them, make corrections, post payments, and keep track of balances.

Cons
It definitely has lots of bugs. Having designed software before I became a doctor, I appreciate the complexity of the multi level platform. It takes time and motivation to surmount many of them. I have to pay for support, for example if I have a question about technique, I have to buy a punch card of how many calls I am allowed. I have to pay for training if i hire yet another biller. I am now doing my own billing and can figure out most of it, but there are still balances that are off and inaccurate statements. It is a headache but hard to change.

Response from Laurel


Dear Sally,

Thank you for your review of TotalMD. We appreciate your feedback and the opportunity to address your concerns. TotalMD makes every effort possible to thoroughly test and release error free software. On occasion, as with any software program, our customers may encounter instances in which the software does not perform as they expect. We value and encourage this feedback from our clients so we can continue to ensure the product is of the highest standards. We also issue free Service Pack Updates which are designed to fix any minor items we find after a release (just like updating an app on your cell phone). Service Pack Updates are always free and available for easy download by the customer.

We do have an in-house support team available, and their ability to assist you is increased with a current support contract, which allows them to log into your computer and see what you see. However, Support would be happy to walk you through any troubleshooting necessary, even without obtaining a support contract. Our support department is also always available to discuss any instances you’ve encountered in which TotalMD is not performing as you expect, and will report those issues to program development as necessary. In many situations, these issues can be resolved by having a short training session, or changing program settings, without the involvement of programming/development.

TotalMD never requires you to purchase additional training for new office staff, however, we do offer training sessions available for purchase in one hour increments should you choose to have a TotalMD trainer conduct a live training session to cover basic functionality. Of course, you always have the option of providing your new staff with training by one of your existing staff members, in addition to the numerous webinars and training videos we offer for free on our YouTube channel.

We have attempted to contact your office to address these concerns but have been unable to reach you. Please feel free to contact our support department so that we may further discuss your experience and help you to your satisfaction. Thank you again for your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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CINDY P.

GREAT SOFTWARE

Used daily for 1-2 years
Reviewed 2021-01-26
Review Source: Capterra

I have had very little problem with TotalMD. I have a rep that calls and checks on me often which is really nice. She then communicates to the programmers to get my issue resolved.

Pros
I used Medisoft for 20+ years and this was easy for me to set up and use. I bill for Clinics, Emergency physicians and Mental health providers . They have worked with me on reporting and any issue I find.

Cons
Some reports were wrong and some they could not do for my company. I was used to certain codes IE: for collection purposes and that has not worked out. Hoping the new updates will correct this.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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TotalMD features

Activity Dashboard
Alerts/Notifications
Appointment Management
Appointment Scheduling
Billing & Invoicing
Charting
Claims Management
Document Management
E-Prescribing
HIPAA Compliant
Medical Billing
Multi-Location
Patient Records Management
Records Management
Reminders
Reporting & Statistics
Scheduling
Self Service Portal
Workflow Management

Compliance Management (205 other apps)

Videos and tutorials

Additional information for TotalMD

Key features of TotalMD

  • Accounts Receivable
  • Anesthesia Billing
  • CMS-1500 and UB-04 Capability
  • Claims Processing
  • Code & Charge Entry
  • Compliance Tracking
  • Drag & Drop
  • Dunning Management
  • E-Prescribing
  • EMR / EHR Integration
  • EMR / EHR Management
  • Electronic Claims and Prescriptions
  • Emergency Department Billing
  • Enterprise Billing Dashboard
  • HIPAA Compliant
  • Insurance Aging Drill-Down
  • Insurance Eligibility Verification
  • Interactive Text Messaging
  • Invoice History
  • Medical Record Integration
  • Multi-Office
  • Multi-Physician
  • No-Show Tracking
  • On Call Scheduling
  • Patient Billing
  • Patient Eligibility Checks
  • Patient Portal
  • Patient Records
  • Patient Registration
  • Patient Scheduling
  • Payment Processing
  • Physician Scheduling
  • Practice Management
  • Recurring Appointments
  • Remittance Advice
  • Smart Ledger
  • Staff Scheduling
View All Features

Benefits

• TotalMD is a full-featured medical billing software designed for practices of all sizes which completely integrates your financial, reporting and scheduling needs.

• See multiple practices' financials with the enterprise dashboard, send electronic prescriptions and interactive text messages to your patients, and more.

• Patient charts are connected to TotalMD’s ledger to help users transfer information automatically to the ledger.
Diagnosis and procedure codes are generated by the software which are then posted on to ledger screen.

• TotalMD provides additional features for patient accounting, report designer, advanced scheduling and collection management.

• TotalMD helps in improving delivery of coordinated patient care by tracking information such as radiology orders, referrals and record requests, which are given to them by referring providers.

• The employee time tracking function helps organizations with the recording of detailed payroll summaries and hours.