Campspot vs Firefly Reservations

Eventbrite

Hostaway

Lodgify

Eventbrite is a global ticketing and event technology platform that provides creators of events with tools and resources to seamlessly plan, promote, and produce live experiences. Eventbrite is a ticketing and event technology platform that helps businesses organize and sell tickets to events online while helping people discover events that fuel passions. From workshops to concerts to conferences to film and music festivals, Eventbrite houses events of all shapes and sizes.

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Campspot is a reservation management system for campground, RV parks, and more. The cloud-based platform allows administrators to book more online reservations with ease in real-time. 

Access Controls/Permissions

Accounting

Activities Booking

Activity Dashboard

Alerts/Notifications

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Calendar Management

Channel Management

Contact Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Data Import/Export

Discount Management

Drag & Drop

Dynamic Pricing

Electronic Payments

Email Marketing

Email Templates

Employee Management

Event Scheduling

Front Desk Management

Geographic Maps

Group Reservations

Guest Check-in/Check-out

Guest Communications

Historical Reporting

Housekeeping Management

Inventory Management

Invoice Management

Mobile Access

Multi-Location

Multi-Property

Online Booking

Online Reservations

Payment Processing

Point of Sale (POS)

Promotions Management

Rate Management

Ratings/Reviews

Real-Time Data

Real-Time Updates

Rental Management

Reporting/Analytics

Reporting & Statistics

Reservations Management

Revenue Management

Room Booking

Site Maps

Site Reservation Management

SMS Messaging

Template Management

Third Party Booking

Third-Party Integrations

Transaction History

Utility Billing

Website Integration

Campspot

Web-based

iPhone

iPad

Android

Windows

Linux

Chromebook

ResNexus

Newbook

RoverPass

Campground Commander

Basic

Campground Owner

On average when we email the support line it is a 5-7 day response time and then if we get a response it is barely helpful, and the thread is dropped by the support team, with no proper answers or follow up.

Personal

Pretty pictures with views of the water, pavement, trees, picnic tables, water faucet, campers, and motorhomes.

Employee

I did not find the ability to Access payment information, including guest name, amount, unit #, dates and status of completion of payment, for each payment made, in csv format, for import into QuickBooks, within Campspot's program.

The price goes up every year and the customer service (which we really need only a few times/year) has declined completely.

We don't need that much customer service as we are quite familiar with the software, so feel we don't ask for much so it is disappointing and unsettling.

Would like to be able to alter some features to support our cancellation policies with regard to weekly and monthly rentals; would like to be able to create our own reports.

We pay thousands/year for this software and the value is no longer there for us with this lack of support.

The price of Campspot keeps going up but the value keeps going down.

Manager

We even had the internet provider come out and check our system which was fine.   After we gave notice we were moving to another company they decided we really were having issues they needed to address.    But it was too little to late (about a year).

Customer Service Specialist

Customers sometimes have difficulty understanding how to book by site instead of entering in their whole group at once when searching for dates

Owner

We didn’t have the ability to take online reservations before using campspot.

Vice President Board of Directors

Simple interface that allows easy management and modification of reservations.  

It takes a bit of learning and can be difficult to set up on your own without doing quite a bit of digging/learning.

What wasn't provided, we were able to work out through combining multiple reports

The speed and the way it recalculated the rates unasked.  

Administrator 

Administration is a breeze whether it's editing reservations or customer profiles, adding additional amenities or sites, uploading new site rates, or changing rules.  

Additionally, for a campground reservation system to not have a helpline, or anyone answering the phones, especially during peak check-in hours is absurd. If there was a better software solution out there, we would jump ship in a heartbeat.

There are so many reservation software options out there and you can't make everyone happy but I have no plan to switch!

Camp Host

I wish there was a way to merge customers who have several accounts (most of the time this is easy to do, but for some who have used different modes to sign up there is no way to merge their accounts.)

Park Safety Staff

The software can sometimes be buggy when it comes to billing and invoicing but rarley does it require customer support from Campspot.

The zip code finder and I honestly can’t think of anything else.

All of the features are easy to use and support is always either already provided for a phone call away.

They are always promising the on boarding of more customer service staff, and they are always taking several days (sometimes weeks) to return our calls.

They also seem to be constantly improving and adding more features.

From ease of online booking, to reservation management, add-ons (golf carts, packages, etc) campspot is overall a great system to use.

I like the way the system is easy to learn and operate.

Owner/Manager

I think that the reservation cancellation process is confusing in terms of how to return money to customers.

Campspot provides a platform to effectively and efficiently manage our campground.  

Office Assistant

The glitches of being kicked off and internal glitches of screens not working correctly

I had excellent assistance during conversion and the database from my old system was easily brought into Campspot.

Consultant

We can't add a Customer Profile manually. Because we cannot enter additional guest information into the Reservation, it was suggested that we use one of the user-defined fields to capture this.

We use the housekeeping feature and it has been great for availability for guests.

I have been very pleased with the communication from Campspot.  

General manager 

The pine trees on bottom right corner - more straightforward topic choice and coverage.

Our overall experience with Campspot is not a positive one. While there are a few shining stars at campspot… extremely knowledgeable and helpful individuals ([sensitive content hidden], etc.), generally speaking, we are frustrated with Campspot on a regular basis.

It has been great; highly recommend to any campground/park, big or small

They can't charge to a site because they weren't the primary person who made the reservation, don't have a Customer Profile, and don't have a Credit Card on file.

Campspot has many great features that help our campground out.

owner

After one season with them they announced we'd have to pay $100 a month in addition to the service fees we agreed to originally. For Campspot to take our time and energy knowing they would be charging this fee to a small campground less than a year later was unethical.

I use campspot on a daily basis at our campground.

We cannot add more than one guest to a reservation without using user-defined fields within the Reservation.

We're now looking at the upcoming season with no idea what we're going to do for handling our bookings being charged the same amount as a massive RV Park thats open 12 months of the year.

Campground Manager

My campground is small, only 35 sites.   Since I implemented Campspot, it went from approximately 60% full through the summer months to 96%.

General Manager

Customer service is outstanding...especially when the phones are answered in a timely manner!

We have increased with online bookings, and utilizing the deposit required feature for bookings, have drastically cut down on no-shows and lost revenue.  

maintenance manager

After using several systems over the last 10 years, campspot has some of my favourite features, the grid style layout makes for a clear visibility of the calendar and reservations, using colour schemes for ease of use, the dynamic pricing option is fantastic and becoming more common within the industry, the grid / calendar optimisation is great for ensuring your park is full, also the support time are fantastic and quick to respond.

General Manager 

On line training guides are very helpful, don't take them for granted.  

Campspot is an excellent program & the support staff are top notch.

Overall we're happy! Once we were trained fully we were happy with the overall functionality of the program.  

Reservations

Campground Reservations

Invoicing

Reservation Grid

Guest Management

Phone Support

Reporting

Pricing

Mid-size Business

Large Enterprises

Small Business

Freelancers

Rezplot Systems

Let's Camp

Let's Camp is a web-based reservation software designed to help campers find the perfect campground and enable campgrounds, RV parks, and cabin rentals to manage their properties and take online bookings. The platform offers an intuitive search and booking experience for campers, while providing campground owners with user-friendly tools to streamline their operations and increase revenue.

RoverPass is the all-in-one software solution for RV parks and campgrounds, offering real-time booking management, dynamic pricing, integrated POS, advanced guest management, customizable site maps, and comprehensive reporting. Accessible via a mobile-friendly platform.

Campspot is the leading reservation management system for campground, RV parks, and more. This powerful, cloud-based platform allows administrators to book more online reservations with ease in real-time. Our easy-to-use software is constantly improving based on the wants and needs of our customers.

Firefly Reservations offers cloud-based management for RV parks and campgrounds. Streamline bookings, automate payments, and enhance guest interactions with interactive maps, self-serve kiosks, and a customizable guest portal.

Event Management

Reminders

Firefly Reservations

Reservation Fee

Arrivals that are not checked in/haven't arrived by closing disappear from the arrivals list the next day which makes the next shift need to search for anyone who stills owes money from last night.   And the kiosk check in should have an option for guest to pay the balance when checking in.

You can't just type in dates and look at the available sites (Like you could in ASTRA or Campground Manager) When making reservations, it does not pull up the info for a returning guest.

Registration

The drag and drop method is fine when you are moving the customer to a new location site or a new date, but can be cumbersome if both change

Operations

Ultimately, I feel that our park of 37 sites transient sites was too much for it to handle. If you don't care about reporting, and have only permanent guests, then they may be for you.

The view of guests and their listed bookings aren't in order (actually, in alphabetical by day of the week, which is incredibly non-functional).

One of the things I love is the option of being able to drag a reservation to a new site from the grid.

A good program that is cloud based which makes you able to see and make a reservation any time or place.?

Director

Refund process is a bit challenging but customer support is readily available to resolve any problems.

Customers can't change reservation dates or sites.

Asset Manager

We have both short term and seasonal reservations and it works well for both.  

Example - Color etc to distinguish between checked in or out reservations.

Still missing some functionality that will be helpful for when someone is not onsite.

However, an excel sheet might cause you and your accountant less issues.

Firefly seems like a decent looking software, with a major lack of functionality.

Office manager

Volunteer

Firefly took over Astra and man is it a night and day difference.

I love that customers can automate their billing - I never see their credit card number, which builds trust.

I was able to get our RV park up and running quickly.  

So I did not have the time to shop or switch platforms.

Campspot vs Firefly Reservations Comparison (2026)

Campspot

Firefly Reservations

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives