Guesty vs Breezeway

Property Matrix

AvidXchange

ManageGo

Property Matrix is an accounting system for property management companies. It does a lot more than just accounting & includes portals, payments and maintenance

AvidXchange provides accounts payable automation software designed for middle-market businesses. The platform streamlines invoice processing and payment workflows through AI-enhanced technology that integrates with various accounting systems. The solution offers centralized visibility into payables processes while maintaining customizable approval workflows and comprehensive audit trails for improved financial control.

ManageGo is the all-inclusive software transforming the property management industry. Enjoy a full lineup of customizable solutions on one intuitive online platform. With its modern interface and powerful technology, we help you manage your properties, residents, and businesses more efficiently.

President

One day before, they charged us all the commission for upcoming reservations and seem to have pulled the plug with us (long term customers, which did noting bad....)It is impossible to get ahold of the customer service, nobody can help and they close my online tickets without resolving the situation!

Owner

Customer service and support is lightening fast, which is funny because when I was evaluating multiple platforms, that was a con of Guesty, but it is the best of any software I have used.

CEO 

My favorite part is the assistance you get from the support team, not hours but minutes, fixing and improving the system while I focus on what I do best : my client relationships.

The #1 AI-powered platform for short-term rentals. Maximize profit with the strategic AI Agent, automate operations, and scale distribution to 60+ OTAs. 

Supporting portfolios of 1 to 500+ listings, Guesty is the engine inside 500K+ properties driving an average 33% revenue growth in year one.


1099 Preparation

Accounting

Accounts Payable

Accounts Receivable

Activity Dashboard

Ad hoc Reporting

Alerts/Notifications

Analytics

Availability Indicator

Availability Management

Billing & Invoicing

Billing Rate Management

Booking Management

Booking Notes

Built-in Accounting

Calendar Management

Calendar Sync

Campaign Management

Cash Flow Management

Channel Analytics

Channel Management

Client Portal

Commission Management

Communication Management

Communications Management

Contact Management

Content Management

Credit Card Processing

Customer Accounts

Customer Database

Customer History

Customer Support

Customizable Branding

Customizable Reports

Customizable Templates

Dashboard

Data Import/Export

Data Synchronization

Discount Management

Document Management

Document Storage

Dynamic Pricing

Electronic Payments

Email Management

Employee Management

Expense Tracking

Extended Stay

Financial Management

Financial Reporting

For Property Managers

For Vacation Rentals

Front Desk Management

GDS/OTA Integration

General Ledger

Generative AI

Group Reservations

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Guest Tracking

Housekeeping Management

Inbox Management

Income & Balance Sheet

Inventory Control

Inventory Management

Inventory Tracking

Invoice Management

Lead Management

Listing Management

Maintenance Management

Maintenance Scheduling

Marketing Automation

Mobile Access

Mobile App

Multi-Channel Campaigns

Multi-Channel Distribution

Multi-Channel Management

Multi-Channel Marketing

Multi-Location

Multi-Property

Occupancy Management

Online Booking

Online Payments

Online Reservations

Opportunity Management

Order Management

Owner Portal

Owner Statements

Partner Management

Partner Portal

Payment Processing

Performance Metrics

Pipeline Management

Point of Sale (POS)

Portfolio Management

Price/Margin Management

Promotions Management

Property Database

Some reviewers feel Guesty is much pricier than competitors and find its pricing structure unclear or overwhelming. Reviewers indicate the return on investment improves at scale, but many wish for more transparent, flexible, or affordable options.

Value for money

The Guesty integrations most frequently cited by reviewers are: Stripe (a payment processing product rated 4.3 out of 5 for its integration with Guesty) and PriceLabs (a revenue management product, 4.8).

Integrations

By industry, Guesty reviewers are most commonly professionals in hospitality (54%). The most frequent use case for Guesty cited by reviewers is channel management (51% of reviewers).

Proprietary

Guesty

Web-based

iPhone

iPad

Android

Hostaway

Hostfully

Hospitable.com

Lodgify

OwnerRez

Hostify

Cloudbeds

Little Hotelier

Smoobu

BookingSync

Uplisting

Kigo

Rentals United

Tokeet

eviivo

Hostfully Guidebooks

Lite

Enterprise

Complex billing and payment challenges

I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports.

Host Property Manager

I also have my 5 different LLCs set up to be billed for Guesty Management Software separately, and they keep billing one account, which causes overdraft issues.

64% of reviewers feel negative about Guesty’s accounting and payments. Reviewers say billing errors, unclear charges, and complicated payment processing create ongoing headaches. Some users report difficulties with refunds, double charges, and lack of clarity in payout reporting. They find the accounting features underdeveloped, with limited automation and integration options, often requiring manual adjustments. Users indicate that resolving billing or payment issues is time-consuming, and additional fees for basic functions add to their frustration and operational costs.

Slow and disruptive operations

These issues significantly slow down our daily operations and create challenges in managing bookings.

Clients consultant

Nothing not to like except for the processing speed.

37% of reviewers feel negative about Guesty’s operations management. Reviewers report that slow response times from support and delays in resolving technical or billing issues disrupt their workflows. Some users say the platform can be sluggish, with slow loading times and occasional system hangs that interrupt daily tasks. They find that troubleshooting integrations or making bulk updates is cumbersome, and urgent operational needs are not always addressed promptly. Users indicate these inefficiencies make managing reservations and financial reports more challenging.

Frequent technical glitches

Director of Permitting and Maintenance

Some updates are clearly not fully texted before launching as there have been several instances where released updates had bugs and caused pretty significant issues.

69% of reviewers feel negative about Guesty’s bugs and technical issues. Users report recurring synchronization problems, integration failures, and random glitches that disrupt daily operations. Some reviewers say updates often introduce new bugs, requiring manual corrections and causing booking confusion. They find that support is slow to resolve technical problems, sometimes leaving issues unresolved for weeks or months. Reviewers indicate that these persistent glitches lead to frustration, lost time, and in some cases, financial losses or missed business opportunities.

High and opaque pricing

Propoty manager

The sales representative promised one thing, but the charges ended up being much more expensive compared to other similar services such as Hostaway.

47% of reviewers feel negative about Guesty’s pricing structure. Users say the platform is significantly more expensive than competitors, with unclear or non-transparent costs. Some reviewers report being surprised by extra charges for modules, integrations, or training, making it difficult to predict total expenses. They find the value proposition hard to justify, especially for smaller businesses or those scaling up. Reviewers indicate that the pricing model, often based on a percentage of revenue, can quickly become overwhelming and impact profitability.

Continuous feature enhancement

The number of features they offer and they are continuously improving the solution.

100% of reviewers feel positive about Guesty’s product improvement. Reviewers appreciate that Guesty is consistently adding and enhancing features, which they say has a direct impact on daily operations and overall user experience. Some users report that regular updates and ongoing development keep the platform current and responsive to evolving needs. They find the pace of improvement reassuring, noting that missing or underdeveloped features are often addressed over time. Users think this commitment to progress makes them optimistic about the platform’s future and helps them adapt to industry changes more effectively.

Efficient multi-listing management

91% of reviewers feel positive about Guesty’s listing management capabilities. Reviewers indicate that managing numerous listings across channels is simplified through a centralized dashboard. Some users report that adding, updating, and organizing listings is straightforward, which helps them stay organized as their portfolios grow. They appreciate features like bulk publishing to multiple platforms and easy integration with major booking sites. Users say the intuitive interface and time-saving tools make handling large numbers of listings more efficient and less stressful.

Time-saving automation tools

Listing Manager

Automation features, centralized communication, and reliable synchronization help save time and reduce manual work. While there is a learning curve at the beginning and the pricing may be higher for smaller hosts, the efficiency and organization it brings to property management make it a valuable solution for growing rental businesses.

Reservations Agent

What I liked most about Guesty is how it simplifies property management by automating repetitive tasks and centralizing operations.

94% of reviewers feel positive about Guesty’s automation features. Reviewers appreciate that automation reduces repetitive tasks, allowing them to focus on guest experience and business growth. Some users report that centralized communication, automated messaging, and task management help standardize processes and minimize errors. They say the platform’s automation options are user-friendly and customizable, which saves time and supports efficient property management. Users think these tools are especially helpful for scaling operations and handling larger portfolios with less manual oversight.

Centralized channel oversight

he platform offers strong automation features, reliable channel management, and helpful tools that streamline day-to-day operations

Channels Manager

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome!

95% of reviewers feel positive about Guesty’s channel management. Users indicate that managing multiple booking channels from a single platform streamlines operations and reduces manual work. Some reviewers find the unified inbox and reliable synchronization particularly valuable for keeping communication organized. They say integrations with major platforms like Airbnb and Booking.com are stable, and the ability to oversee all properties in one calendar is a significant time-saver. Reviewers appreciate that channel management tools help minimize double bookings and make scaling across channels more manageable.

Supports rapid business scaling

A tech platform that makes scaling possible by giving you an complete overview of everything going on in the business.

93% of reviewers feel positive about Guesty’s impact on business growth. Users say the platform enables them to scale quickly by centralizing operations and reducing the need for additional staff. Some reviewers report that Guesty’s automation and reporting tools provide the structure needed to expand into new markets or manage more listings. They find that the platform’s ongoing innovation and robust feature set give them confidence to pursue growth opportunities. Reviewers appreciate that Guesty helps maintain operational control while supporting expansion.

Excellent Product and Service: Strengths of the Platform: User Interface, Automation Capabilities, Channel Management, Customer Support, Reporting and Analytics, Property Management Features, and Financial Tools.

Director

It has allowed us to streamline booking management, automate guest communication, coordinate cleaning schedules, and maintain strong operational oversight across multiple listings.

The system saves time through automation, centralizes critical functions, and provides the tools needed to manage bookings, guests, and owners in a structured and scalable way.

Property Manager

The platform provides a centralized system where we can handle reservations, guest communication, pricing, and channel management all in one place.

The platform offers unmatched integration with OTAs, covering listing distribution, updates, and financial management all in one place.

Customer Service

The automation tools, channel management, unified inbox, and reporting features save us significant time and allow us to scale efficiently while maintaining a high standard of guest communication and operations.

Receptionist

The unified inbox makes it easy to answer guests quickly without jumping between different OTAs, and automated messages (check-in instructions, review requests, payment reminders) save us a lot of time.

What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective.

General Manager

A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance.

Pricing, booking management, rental management, team tools, and optional room-operations features all work as advertised and give us everything we need in one place.

It provides powerful automation and integrations that help streamline operations and reduce manual work. While it may take some time to learn and configure properly, once set up it becomes a reliable platform for managing reservations, guest communication, pricing integrations, and multi-channel distribution.

Owner - CEO

Managing Airbnb, VRBO, direct bookings, messaging, automation, task management, and reporting within one ecosystem significantly reduces operational friction. As our portfolio has grown, Guesty’s automation tools have helped us standardize communication, streamline workflows, and minimize manual errors.

The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation.

What I appreciate most about Guesty is the daily summary, which clearly shows check-ins, check-outs, turnovers, and the total number of properties currently occupied.

VP of Operations and Property Management

What I like the most about Guesty is the excellent customer service and support team, the ease of use once learning about all of its various tools, convenience of having one central place to operate all of my short-term rental properties and how my operations across multiple platforms are all unified.

The platform centralises listings, guest communication, task management, and financial reporting in a way that makes scaling significantly easier.

Guesty vs Breezeway Comparison (2026)

Guesty

Breezeway

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives