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Guesty Logo
Guesty

Running a rental business is hard. Guesty makes it easy.

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Guesty Pricing, Features, Reviews and Alternatives

Guesty product overview

What is Guesty?

Guesty is a global, all-in-one vacation rental platform for professional short-term and vacation rental companies with properties across multiple booking sites. Their property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.

Key benefits of using Guesty

- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools

- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information

- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.

- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.

- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Chat
Phone Support
Knowledge Base
FAQs/Forum

Training options

Webinars
In Person
Documentation
Live Online

Guesty pricing information

Value for money

4.2

/5

179

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

Guesty features

Functionality

4.4

/5

179

Total features

65

6 categories

Most valued features by users

Reservations Management
Online Booking
Reporting & Statistics
Payment Processing
Third Party Integrations
Activity Dashboard
Electronic Payments
Calendar Management

Functionality contenders

Guesty users reviews

Overall Rating

4.5

/5

179

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.04/10
Rating distribution

5

4

3

2

1

138

17

6

7

11

Pros
Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
In special I would like to mention they have a great support department which will help you in any way possible.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.
Cons
The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Easy to use and powerfull features

Reviewed 3 years ago

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros

Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons

Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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It could be way better

Reviewed 4 months ago

Guesty is a tool that intent to be a complete solution to properties managers, and it correspond a lot of items, such as the management of listings in some channels directly, the huge data volume it can manage, easy way of reservations and communication management. But it can be way better in some features, like payments and revenue rules. The best part is that the support is always available and the company seems to hear the clients issues and they are always implementing problems solvings according to our experience, so it is a real joining construction.

Pros

The facility of add or remove properties and rooms, the view of all properties in one calendar, the management of different channels chat and mainly the publish of listings trhough some channels directly by Guesty is awesome! Also the possibiity of search a booking using any key information, a name, phone number, channel code is really impressive.

Cons

Some important features does not look developed enough to be implemented, like the triggers for charges, the revenue management rules, simple management reports. All they seems like a good idea that was released before the complete edition, so it is a little frustrating when you try to use it and it does not work.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

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Good software overall but a lot of shortcomings!

Reviewed a month ago

I've been using Guesty for a year now with about 20 ads and I think I can make a pretty accurate opinion. The software is ok overall but unfortunately Guesty is surfing on its place of leader of the market. The UX/UI is really bad overall. There are still many bugs. One big problem: Guesty isn't responsive!! Yes we are in 2022... The mobile app is useful but don't count on it if you need to change...

Pros

Automation Auto payments Calculation of commissions Owner portal Help center Customer service

Cons

Very bad translation of the software + date formats only in US format UI/UX very bad - Design not great Many bugs Not always user friendly Mobile app not enough Website not responsive

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

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Best all-in-one management software

Reviewed 8 months ago

I've automated 80% our business with the help of Guesty and don't need to toggle between multiple softwares to get things done. It's been a major driver of our growth in 2021!

Pros

Guesty allows you to run nearly your entire business on its software without needing to integrate with a suite of 3rd party tools. And when you do need a 3rd party tool, they make the integration very simple. The UI is easy to navigate thanks to a thorough onboarding process and customer support is extremely fast. Also love being able to have as many users as we wish. Every cleaner, maintenance person, assistant, etc has access to the software with their own personalized permission sets. Highly recommend to help you scale!

Cons

I imagine this is more of a fault with VRBO but you have to process payments yourself vs simply getting a payout like you do with Airbnb. This is an administrative headache that we didn't have before integrating with Guesty.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Lack of Customer Service on Major Issues

Reviewed a year ago

I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.

Pros

I liked the automation services until they stop working.

Cons

You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Vendor response

Hi Shanyn, Thank you for reaching out and expressing your concerns. We are devastated to hear about this. We would love the opportunity to turn things around for you. Please provide us with your email address and we will reach out ASAP to remedy these concerns. Kindest Regards, The Gusty Customer Success Team

Guesty FAQs and common questions

Q. What type of pricing plans does Guesty offer?

Guesty has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of Guesty?

Guesty has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Non Profit, Small Business


Q. What languages does Guesty support?

Guesty supports the following languages:
Chinese (Simplified), Croatian, Czech, Danish, Dutch, English, French, German, Greek, Hungarian, Italian, Japanese, Polish, Portuguese, Russian, Slovak, Spanish


Q. Does Guesty support mobile devices?

Guesty supports the following devices:
Android, iPad, iPhone


Q. Does Guesty offer an API?

Yes, Guesty has an API available for use.


Q. What other apps does Guesty integrate with?

Guesty integrates with the following applications:
Properly, Rentals United, Stripe, PriceLabs, Beyond


Q. What level of support does Guesty offer?

Guesty offers the following support options:
Email/Help Desk, Chat, Phone Support, Knowledge Base, FAQs/Forum

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