Guesty Pricing, Features, Reviews & Alternatives

Guesty

Running a rental business is hard. Guesty makes it easy.

4.6/5 (153 reviews)

Guesty overview

What is Guesty?

Guesty is a global, all-in-one vacation rental platform for professional short-term and vacation rental companies with properties across multiple booking sites. Their property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.

With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.

The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.

The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in single thread. The Inbox also includes showcases reservation information relevant to each guest, for quick reference.

With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.

Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.

The Mobile Management App App allows managers to use Guesty's tools on-the-go and connect with staff through a Task Management features, which they can use to assign tasks, monitor their progress, and provide staff with access to their tasks on the go.

Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.

Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.

The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.

Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.

Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collections of third-party resources that make short-term property management easier.
www.guesty.com

Pricing

Pricing options
Subscription
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English, Portuguese, French, German, Italian, Spanish
Guesty screenshot: One place for professional property management companies to organize and manage all listings, communicate with clients and more.BookAirHop | Guesty TestimonialGuesty screenshot: See all the reservations that are currently staying on the propertyGuesty screenshot: View confirmed reservations and future check-insGuesty screenshot: Reservations are sectioned by the checkout date, enabling users to know how many guests are checking out on each dayGuesty screenshot: The reservation information screen shows the reservation summary, reservation finances, and reservation conversationGuesty screenshot: The inbox shows all conversations with guestsGuesty screenshot: Reply to guests through all channels including Airbnb, email, SMS, or right an internal note

Guesty user reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.5
  4.5
  4.4
Peter F.

Easy to use and powerfull features

Used daily for 1-2 years
Reviewed 2019-07-22
Review Source: Capterra

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros
Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons
Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Shanyn H.

Lack of Customer Service on Major Issues

Used daily for 6-12 months
Reviewed 2021-04-19
Review Source: Capterra

I am currently looking for a different company and would never recommend them to any property management company. Very disappointed especially for the price.

Pros
I liked the automation services until they stop working.

Cons
You cannot get ahold of anyone when you are having a major issue. They also captured my customers credit card numbers and double charged them when the automation was not set to that. Which obviously is causing huge complaints and bad reviews for my business as the customers are thinking I am double charging them for no reason. Very embarrassing and also detrimental to my integrity.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Wesley S.

Excellent Software, Terrible Support

Used daily for less than 6 months
Reviewed 2019-03-21
Review Source: Capterra

Overall: The software is good, and integrations are good. Not the best, as many are far better in some respects. The customer service is absolutely terrible. The worst I've ever experienced. I've had almost 3,000 AirBnB guests, and talking to them makes me feel like my worst guests as I get repeatedly frusturated at the support team, and feel like i'm not being helped or taken care of. Guesty charges 3% of revenue, which means I pay over $1,000/month for it. If they treat me like this, I can't imagine how they treat smaller hosts that don't make over $20,000/month. I hope that Guesty gets my feedback here, as their customer support has made no comments on whether my direct feedback reaches the Guesty management or ownership teams. I think that while the software is great, on-boarding and support are archaic and severely need updates and improvements. I'm still using the software, but unless there are changes to how they handle client issues and requests, i'll be jumping ship as soon as a comparable software comes on the market. I still have hopes for Guesty, so maybe once my income raises over $40,000 and monthly payments to guesty pass $1,000 overall, i'll be taken as a higher priority client for them.

Pros
Guesty has a great intuitive platform. It has all of the features that you'd expect, and they all work fairly well. The feature sets are fine, though they may be found on other platforms, but what you pay for is the integrations. Guesty integrates with nearly all software that you'd expect or want it to. Their chat feature is the most mature, and the best part of the software, but automated messaging leaves much to be desired. It is not possible to set up automated message without customer support (in most cases). Team management and listing management both work as expected, and are a pleasure to work with. The software is definitely among the most developed in the industry.

Cons
Overall Guesty attempts to be good at all things, and master of none. There are numerous softwares that do individual things far better, like automation, messaging, cleaning team management. Overall the worst part of the experience of Guesty was the support system. While all softwares use live help nowadays, you have to submit manual tickets to guesty. There is no phone line to call, and you can't ever chat with a representative. While the website claims that they do full set-up, it's wrong. I sent over 40 back and forth messages with support as they tried to have me do my own setup. After requesting help with a particular issue, they did not have a representative do the work for me. On top of that, months into use, the software still doesn't work as expected. I'd say that delivery is definitely far below what is expected from such a large company.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Nathan S.

Guesty handles most all of our organizational needs

Used daily for 1-2 years
Reviewed 2021-03-02
Review Source: Capterra

Guesty is a great product. I spent a lot of time researching other PMS systems before deciding on Guesty. Of course, it's not the most cost-effective, but for the price and the capabilities, I believe it is the best. [SENSITIVE CONTENT HIDDEN] and her team have been great to us and we look forward to growing our business with Guesty.

Pros
We chose Guesty as our PMS for our 5-room mini inn in mid-2019 and have been using it ever since. It's been so helpful in getting our systems organized. The unified inbox keeps all of our communication in one place from our various booking channels. It's also very easy for our 4-person team to use when handling guest communication, scheduling cleanings, and setting pricing rules. The technical support answers most questions very quickly and if you need to get in touch with an account manager by phone they are willing to help. [SENSITIVE CONTENT HIDDEN] is our account manager and is extremely helpful and easy to talk to.

Cons
I think that the accounting and revenue management portion of Guesty could use additional features. [SENSITIVE CONTENT HIDDEN], our account manager told us that this is a new feature rolling out right now which we are very excited to see. It is an extra fee, but if it's good it could really help out the accounting/bookkeeping side of things for which we now use Quickbooks for.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Baris G.

Guesty makes it easy to manage bookings with its exceptional features

Used daily for 6-12 months
Reviewed 2020-11-21
Review Source: Capterra

Guesty is one of our favourite softwares that provides end to end solution for operational management as well as multiple online reservation channel management. As an extensive solution provider it solves our needs in general however when it comes to details there appears some critical problems which you need to address the customer service.

Pros
Guesty combines the features for operational management features with channel management which makes it a matchless solution for our daily operations since it is hard to manage staff, guests, payments from different softwares. Combining all these at one place, Guesty provides end-to-end solution for all our hotel operations.

Cons
They do not provide live support, instead you need to creat tickets in their support system and wait for their response. This is not suitable for a software which is at the core of operations, actually there are a lot of cases that needs urgent support while the operations are ongoing in our hotels.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Guesty pricing

Pricing options
Subscription
View Pricing Plans

Guesty charges 2-5% of each booking. The pricing structure is based on the number of listings managed, and the different features selected. Based on their unique needs, users can choose anything from software-only to the full package, which includes 24/7 Guest Communication Service.

Guesty features

API
Activity Dashboard
CRM
Calendar Management
Channel Management
Electronic Payments
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Online Booking
Payment Processing
Rate Management
Reporting & Statistics
Reservations Management

Booking Management (182 other apps)
Inventory Management (104 other apps)
Promotions Management (101 other apps)
Reporting/Analytics (140 other apps)
Room Booking (132 other apps)
Third Party Integrations (106 other apps)

Videos and tutorials

Additional information for Guesty

Benefits

- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools

- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information

- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.

- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.

- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.