Guesty Pricing, Features, Reviews & Comparison of Alternatives

Guesty

Running a rental business is hard. Guesty makes it easy.

4.67/5 (90 reviews)

Guesty overview

Guesty is a global, all-in-one vacation rental platform for professional short-term and vacation rental companies with properties across multiple booking sites. Their property management software (PMS) enables users to scale their businesses by centralizing all of their activity and automating repetitive and time-consuming operations. Guesty's key features include a Channel Manager, a Multi-Calendar that showcases all reservations regardless of where they were booked, Automation Tools, a Unified Inbox, a native Mobile Management App, Task Management, Reporting and Analytics tools, and secure Payment Processing, as well as 24/7 Guest Communication Services to help make guests’ stays more enjoyable.

With Guesty's Channel Manager, users can manage several booking channels such as Airbnb, HomeAway, Booking.com, VRBO, Expedia and more, all from one place.

The Multi-Calendar allows property managers to view and control pricing and availability for all property listings via a single dashboard.

The Unified Inbox consolidates communication with all guests, enabling users to read and send messages via email, SMS, or Airbnb in single thread. The Inbox also includes showcases reservation information relevant to each guest, for quick reference.

With Automation Tools, users can automate routine messages to guests, answer booking inquiries, notify guests of payment collection, generate reviews, and more.

Guesty’s Reporting & Analytics Tools enable property managers to track commissions and reservations, build revenue reports, and view other important data, as well as save and share customized reports in order to analyze and monitor the success of the business.

The Mobile Management App App allows managers to use Guesty's tools on-the-go and connect with staff through a Task Management features, which they can use to assign tasks, monitor their progress, and provide staff with access to their tasks on the go.

Guesty enables users to promote their listings independently through a Branded Booking Website with synchronization across all listings from the account to the site.

Users can receive and collect payments through a secure Payment Processor, as well as schedule Auto-Payments via the Guesty dashboard with just one click. Guesty allows users to automatically log transactions, send invoices to guests, and view balances.

The Owners Portal is a place where users can share and visualize data for their homeowners, and where homeowners can reserve time in their properties for themselves.

Guesty's 24/7 Guest Communication Services allow property managers to forward guest inquiries and support needs to a team of customer service experts who are ready to answer calls around the clock.

Guesty has direct integrations with:
Airbnb, Booking.com, TripAdvisor Rentals, Agoda, Rentals United and several other OTAs as well as a comprehensive collections of third-party resources that make short-term property management easier.
www.guesty.com

Pricing

Pricing options
Value for money
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Devices

Business size

S
M
L

Markets

United States

Supported languages

English, French, German, Italian, Portuguese, Spanish
Guesty screenshot: One place for professional property management companies to organize and manage all listings, communicate with clients and more.Guesty: Your Airbnb, Professionally ManagedGuesty screenshot: See all the reservations that are currently staying on the propertyGuesty screenshot: View confirmed reservations and future check-insGuesty screenshot:  Reservations are sectioned by the checkout date, enabling users to know how many guests are checking out on each dayGuesty screenshot: The reservation information screen shows the reservation summary, reservation finances, and reservation conversationGuesty screenshot: The inbox shows all conversations with guests Guesty screenshot:  Reply to guests through all channels including Airbnb, email, SMS, or right an internal note

Guesty reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.6
  4.6
  4.6
Peter Fibæk

Easy to use and powerfull features

Used daily for 1-2 years
Reviewed 2019-07-22
Review Source: Capterra

We've reduced our management and time spent handling bookings and manual payments. Previously we had a fair amount of bookings through our old booking system which did not handle credit card payments, so we had to stay on top of those bookings and collect the payments manually.

Pros
Automated responses to bookings, enables credit card payments via Stripe, easy overview of bookings and connecting multiple booking websites easily, as well as keeping information uniform on all booking websites automatically. Also generates a booking website for our own website. Absolutely love their Multicalendar. Gives a great overview of current bookings.

Cons
Can't really think of anything bad. They are constantly updating and upgrading the software, so there is always something new and improved...

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Matt Fischer

Guesty is enabling the next phase of growth for our short-term rental business!

Used daily for 6-12 months
Reviewed 2019-03-30
Review Source: Capterra

Bottom line is this - Guesty is the best capitalized company in this space (just raised an additional $35 million to continue scaling their offering) and in my opinion (I advise a number of startups, so I have a good read on this) they are putting this capital to great use through 1) Pushing feature updates rapidly; 2) Spending money on customer service and customer success; and 3) Developing class-leading relationships with all of the major booking platforms to ensure ever-better integrations.

Pros
-Onboarding process was phenomenal and the support did not drop off post-setup like many other software providers I've worked with. -The customer success team have gone beyond just ensuring we're getting the most functionality of Guesty to collaboratively developing Tesseract Rentals scaling strategy for 2019 and 2020 and how we can best use current features, develop streamlined work arounds where needed, and plan for future Guesty features so we don't have to spend time and energy developing our own long-term solutions for something that will shortly be implemented by their team. -Responsive to questions and feature requests: We're a remote team and work extensively within the Guesty app to manage day-to-day operations. When I first tested the software, a mobile calendar feature wasn't available, but the sales associate assured me it was being released shortly. Support team then picked up immediately after implementation to keep up to date on the release timing (it was indeed launched shortly after we went live). I've had several feature requests that have been incorporated into app updates (they release very frequently!). -I love how robust the marketplace of approved third-party software providers is at this point (and it's growing rapidly!). -The Airbnb direct integration is better than any other PMS out there, by far (I've used several others, and forfeitted $5K+ in implementation fees to switch over to Guesty due to this alone).

Cons
All initial bugs that I identified during my process of selecting Guesty have been worked out. We're now in the phase of every feature added on their end being a truly additive and scaling-enable feature. This is the best PMS for short-term rental businesses out there!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Scott Lorsch

Guesty does the work of many

Used daily for 6-12 months
Reviewed 2019-09-02
Review Source: Capterra

The customer service has been very responsive and helpful.

Pros
Guesty has allowed me to fully automated and manage my vacation rentals. I'm a 1 man show and it has allowed me to be able to send messages to my cleaners, outside vendors, and my guests without any work. I also love the integrations and the ability to manage my rentals better.

Cons
They are still growing so some of the software can be buggy. It can be difficult when you need something done asap

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Leyla Suatac

Best PMS on the market with an amazing support team

Used daily for 1-2 years
Reviewed 2019-05-02
Review Source: Capterra

Pros
We switched over from another PMS about a year and a half ago, and couldn't be happier with the changes. Guesty has improved our companies organization, productivity and communication greatly. They have allowed us to implement new business strategies which we never before considered possible. We have now largely been able to streamline almost everything business related to this one platform - with the ever-expanding marketplace, we imagine we will be elusively on Guesty in the very near future. In addition to the amazing features that Guesty offers, their customer support is the next level. Not only is the support team available 24/7, but the case managers are also fantastic. Our case manager has been absolutely instrumental in the growth of our business. He has brought a lot of innovative ideas and advice to us. Above all, we appreciate his collaboration with assistance with reviewing many of our projects that are not necessarily related to Guesty itself. He has really gotten on board with our image and helps motivate us to continue striving for bigger and better things. We really enjoyed working with him and the Guest team :]

Cons
We wish that we had a little more autonomy with some of the programming aspects for automation. That said, the support team and our case manager are always more than willing to help implement everything we ask them to.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

Best software on the market!

Used daily for 2+ years
Reviewed 2019-03-05
Review Source: Capterra

Pros
We have used Guesty for over 2 years now and it has been one of the main factors in growing our business from less than 10 units when we had our first demo to over 130 units today. It is very intuitive, has lots of features but also gives you huge amount of control in how to set up your business. There is no "one size fits all" way to use Guesty and although lot of businesses use the software, you can tailor its functionality to exactly how you want your guests experience to be. The support guys are also really friendly and (our account manager) is an asset to the company.

Cons
I would say the thing I like least about Guesty is the price! However, I must say that you very much get what you pay for and although there are undoubtedly cheaper options out there - Guesty can afford to charge more simply because they offer more, in both functionality and reliability. As with any business, if people are willing to pay for it, then the price is right.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Guesty pricing

Pricing options
Subscription
View Pricing Plans

Guesty charges 2-5% of each booking. The pricing structure is based on the number of listings managed, and the different features selected. Based on their unique needs, users can choose anything from software-only to the full package, which includes 24/7 Guest Communication Service.

Guesty features

API
Activity Dashboard
Automatic Notifications
Availability Management
Calendar Management
Channel Management
Electronic Payments
Invoice Management
Multi-Channel Management
Reporting & Statistics

Billing & Invoicing (45 other apps)
Billing Rate Management (40 other apps)
Booking Management (113 other apps)
Credit Card Processing (60 other apps)
Discount Management (41 other apps)
Online Booking Integration (76 other apps)
Price Management (51 other apps)
Reservations Management (90 other apps)
Room Booking (63 other apps)
Third Party Integration (61 other apps)

Additional information for Guesty

Key features of Guesty

  • Payment processing
  • Fee / commission management
  • Property database
  • Guest reviews / ratings
  • Housekeeping management
  • Owner statements
  • Property management
  • Channel management
  • Unified inbox
  • Automation tools
  • Reporting tools
  • Staff management app
  • Personalized website
  • Payment processing
  • Homeowner's portal
  • Receptionist service
  • API
  • Short-term and vacation rental management
  • Reservations
  • Guest management
  • Listing management
  • Dashboard
  • Multi-calendar
  • Control pricing
  • Availability management
  • Send messages via email or SMS
  • Automate routine messages
  • Automated notifications
  • Track commissions and reservations
  • Build revenue reports
  • Save and share customized reports
  • Staff tasks management
  • Assign recurring tasks
  • Monitor staff progress via mobile app
  • Sync listings from other accounts
  • Receive and collect payments
  • Auto-payment processing and scheduling
  • Log transactions, see balances, and send invoices to guests
  • Share and visualize data for each property
  • Up-to-date real time property performance data
  • 24/7 guest communication service
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Benefits

- Property managers can save as much as 50% of their time by delegating repetitive operations to automation tools

- Guesty helps users scale their businesses by facilitating efficient workflows, with all activity consolidated in one place and staff and personnel looped in to all relevant information

- Users can grow their revenue by seamlessly exporting their listings to multiple booking platforms, including a Branded Website of their very own that can accept bookings and save users from paying OTA fees.

- By centralizing all guest correspondence into one Unified Inbox, users can stay organized and efficient and ensure they never miss an important guest inquiry or potential business opportunity.

- With Reporting & Analytics Tools, users can gain valuable insights into each properties' performance and identify weaknesses in their business.