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Hostaway vs Guesty Comparison

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Overview

Category Leaders

Hostaway is an all-in-one vacation rental software for professional property managers who want to get more bookings with...

Category Leaders

Managing a hospitality business is complex. Guesty is your partner in making it easier. With an all-in-one platform, Guesty’s...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

100

/user

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

850

5

4

3

2

1

713

91

20

8

18

  • Value for money
  • Ease of use
  • Features
  • Customer support
95%
would recommend this app

4.4

270

5

4

3

2

1

203

25

11

10

21

  • Value for money
  • Ease of use
  • Features
  • Customer support
84%
would recommend this app

Pros

Easy to use, good connection with few platform, good user friendly design. Some of the features are good.
The customer support is excellent and they are constantly updating and improving. As you grow in number of listings the pricing becomes one of the best in the industry.
It has been good working with them and the customer support has been wonderful. The learning curve is really steep so it just takes time to get things really set up and understood.

Pros

Working with them has been great - they are collaborative, constantly improving their product, and have provided us with great customer service.
In special I would like to mention they have a great support department which will help you in any way possible.
We love that the guesty professionals help us at night answering our clients needs. The platform is easy to use and we have been extremely happy with it.

Cons

Long time to receive an answer and they reply without looking at your enquiry, just sending random links to their knowledge base. Just useless if you have an urgent problem.
Difficult functionality, unable to put in standard restrictions or rules that you can when dealing with the channels directly.
Response time can be delayed due to timezone challenges.

Cons

The onboarding is even worse than the software. All of that said, the leadership is the root to the problem.
Honestly, worst software and worst customer service experience of my life, and I used to have AT&T. I would strongly advise people to run for the hills.
Really it is a joke of a company and if you know anything about software you will see how weak it is and how it provides no where close to the value it charges you for.
  • Vendor responds to reviews
  • Last review6 days ago
  • Vendor responds to reviews
  • Last review13 days ago

Key features

  • Total features126
  • 1099 Preparation
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Cash Flow Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Communications Management
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Event Calendar
  • Expense Tracking
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Housekeeping Management
  • Inbox Management
  • Incentive Management
  • Income & Balance Sheet
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Listing Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Opportunity Management
  • Order Management
  • Owner Portal
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Portfolio Management
  • Price/Margin Management
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Ratings/Reviews
  • Real Time Data
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Invoicing
  • Referral Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Short/Long Term Rental
  • Single Property
  • Social Media Integration
  • Spa/Activity Management
  • Task Management
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • Trust Accounting
  • User Management
  • Vendor Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management
  • Total features134
  • 1099 Preparation
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Accounts Receivable
  • Activity Dashboard
  • Activity Tracking
  • Ad hoc Reporting
  • Alerts/Notifications
  • Analytics
  • Appointment Management
  • Availability Indicator
  • Availability Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Campaign Management
  • Cash Flow Management
  • Catering Management
  • Channel Analytics
  • Channel Management
  • Client Portal
  • Collaboration Tools
  • Commission Management
  • Communication Management
  • Communications Management
  • Contact Management
  • Content Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Document Storage
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Email Management
  • Email Templates
  • Employee Management
  • Event Calendar
  • Expense Tracking
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Housekeeping Management
  • Inbox Management
  • Incentive Management
  • Income & Balance Sheet
  • Inventory Control
  • Inventory Management
  • Inventory Tracking
  • Invoice Management
  • Lead Management
  • Listing Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Mobile Access
  • Multi-Channel Campaigns
  • Multi-Channel Distribution
  • Multi-Channel Management
  • Multi-Channel Marketing
  • Multi-Channel Sync
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Opportunity Management
  • Order Management
  • Owner Portal
  • Owner Statements
  • Partner Management
  • Partner Portal
  • Payment Processing
  • Performance Metrics
  • Pipeline Management
  • Point of Sale (POS)
  • Portfolio Management
  • Price/Margin Management
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Ratings/Reviews
  • Real Time Data
  • Real-Time Analytics
  • Real-Time Notifications
  • Real-Time Updates
  • Recurring Invoicing
  • Referral Management
  • Reminders
  • Rental Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reservations Management
  • Restriction Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Booking
  • Room Inventory
  • SMS Messaging
  • Sales Reports
  • Search/Filter
  • Short/Long Term Rental
  • Single Property
  • Social Media Integration
  • Spa/Activity Management
  • Task Management
  • Template Management
  • Tenant Management
  • Tenant Portal
  • Tenant Tracking
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • Trust Accounting
  • User Management
  • Vendor Management
  • Website Integration
  • Website Management
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations52
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations25
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

DG
AvatarImg

Derek G.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

Hostaway is great

Reviewed 7 months ago
Pros

Switched from Guesty for Pros. [sensitive content hidden] in tech support is awesome

Cons

No cons to report overall anytime I have a question they help quick

AR
AvatarImg

Ashley R.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

Share this review:

Hostaway logo

Hostaway

Streamlined Channel Management

Reviewed 5 months ago
Pros

Customer Service - Farshad was great to work with during onboarding. He was able to answer our many questions and help us transition from Guesty to Hostaway. The rest of the support team was also helpful via email between our onboarding calls.

Cons

The app is inferior to Guesty. Limited options other than calendar and messaging. Anything to do with your listings just be done on their website.

AR
AvatarImg

Verified reviewer

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Hostaway logo

Hostaway

Avoid. Save yourself the headache and 8months trying to make Hostaway work. Just go with Guesty

Reviewed a year ago

Too many issues to dive into. If you value accurate financials, Hostawya will not work. If you want a system that syncs up to Airbnb or VRBO correctly, Hostaway is not the answer and you will spend hours each week re-creating your listings as Hostaway will delete the info. Support doesn't exist. You cannot reach anyone and they only actually offer email support (within 48hrs)

Pros

We were sold on the idea they had all the same features + as Guesty as a lower cost. This was not the case.

Cons

Most of their features are a shell so they can say "we offer xyz" when selling you the product.

Vendor response

Hi there, thank you for your feedback. We are very sorry to hear that your experience has not been up to expectations, and would like the opportunity to discuss this further and make things right. Please contact us at support@hostaway.com or respond directly with your preferred method of contact so we can get a hold of you ASAP. Thanks again.

BD
AvatarImg

Bj D.

Real Estate, self-employed

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

Intuitive Product Unlike the others

Reviewed a year ago

[sensitive content hidden] was great and onboarding was extremely smooth.

Pros

Came over from Guesty where NOTHING was working. Hostaway actually syncs properly everywhere and it's entire platform is built out in such a way that allows me to run my business.

Cons

Needs ACH payments and maybe ability to sync with my bank account.

TW
AvatarImg

Tessa W.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

A great all-in-one solution

Reviewed 6 months ago
Pros

Hostaway has everything I need: Direct booking platform, calendar syncronization, ability to integrate with other softwares, financial reporting, unlimited users, unified inbox.

Cons

Some of the financial functions are better suited for more advanced users. When messaging, you can only send messages as the listing owner, which is not desirable. Even basic platforms like Guesty have this feature.

AP
AvatarImg

Amanda P.

Hospitality, self-employed

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

It gets Even better!!!

Reviewed 2 years ago

Hostaway is the best of the best, I've tried ALLLLLL the others, and hostaway nails it almost every time. If Guesty is too expensive - cause it is .... go with Hostaway. Save yourself the time and money of doing research and just sign up with hostaway

Pros

The channel manager is always dependable and the guest messaging is great. Plus the brand new re-vamped Booking Engine is SOOOOOOOOOOooooo much better than all the rest.

Cons

The Tasks section could use a lot of work, and I find myself double-checking the invoicing, because sometimes it takes a while to update or you have to update it manually.

JE
AvatarImg

Jeremy E.

Hospitality, 1-10 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

Very Pleased

Reviewed 2 years ago

Very happy. I usually deal with the same customer support representatives, so it is nice. Because they know you and your properties and can help you easily. [Sensitive Content ]is great and has helped me multiple times when I did not understand the software. One other thing I have seen is that Hostaway seems more down to earth and not arrogant. I have dealt with Guesty, and I can not say the same about their workers. At least the ones I dealt with.

Pros

How effectively it works Once you set the settings up the way you like it, it runs like a well oiled machine.

Cons

It takes a little while to get used to all the features. It can definitely get overwhelming for a bit because there are so many options for customization.

SC
AvatarImg

Sherri C.

Hospitality, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

Simply BLOWN AWAY

Reviewed 21 days ago

GLOWING! Truly a PARTNERSHIP w/ GREAT PEOPLE!

Pros

[sensitive content hidden]!!! I LOVE [sensitive content hidden] O!! He has been the most amazing guide! Incredibly helpful, funny, nice, intuitive, and friendly mentor in this setup process I could’ve ever asked for!! I didn’t even dream that a person like this existed in my industry. I dreamed of having STRs & unfortunately, I have been struggling to streamline the backend processes of this business...

Cons

Haven't found anything yet. Maybe HTML abilities in the message templates & automation? Would be nice to have a preview of them before sending them out? But I am sure you all are working on this already!

AR
AvatarImg

Verified reviewer

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Hostaway logo

Hostaway

Hostaway Has Made My Life Easier

Reviewed 9 months ago
Pros

Truly makes a huge difference in managing multiple properties at once. Do not skimp and skip out on their onboarding option. Their team is top notch and always respond with a live person response not AI. Started with Guesty for Host as a trial option and ended up with 3 double bookings. Hostaway made sure there were no issues setting up the integrations for every platform. Co-hosting is so much easier with this set up!The easy ability to create your own website for your properties as so simple to set up and helps expand your business.Integration with Google Travel is also a huge addition to the platform.

Cons

App needs more tabs like the website. Limited information provided via the app.

AD
AvatarImg

Andrea D.

Hospitality, 11-50 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Hostaway logo

Hostaway

Not happy at all! Customer service is sub par to non existent!

Reviewed 2 years ago
Pros

The task list is a nice feature but almost impossible for the cleaners to use in the field.

Cons

The set up of this platform is a complete nightmare! The customer service at the very beginning is decent but they are quick to drop you and go to the next customer before you are completely set up. You are left to wait for the integration and absolutely no customer service afterwards. We were not given the final steps of what we needed to do as far as getting rid of VRBO iCal and now I have to go...

AvatarImg
AvatarImg

Caroline R.

Real Estate, 11-50 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Guesty logo

Guesty

Hands down best software for STR management

Reviewed 8 months ago

amazing- we have tried hostaway, lodgify and tohers and they has nothing to compare to this. I love their annual trade shows for clients too! great networking and value

Pros

Constant new features and a dedicated rep that is amazing! [sensitive content hidden] - shoutout!

Cons

slow to load sometimes but they are very responsive to feedback

AvatarImg
AvatarImg

Serge S.

Hospitality, 11-50 employees

Used daily for 6-12 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend7/10

Share this review:

Guesty logo

Guesty

Great software, always evolving but pricing and support is an issue

Reviewed 3 years ago

Very happy with Guesty overall. They are constantly evolving and adding features and the staff is courteous and knowledgeable. Its a struggle though to understand the value proposition or why I would continue paying 3x pricing. Recently bid out a competitor and savings were over $100k with a 200+ unit portfolio. Wishing nothing but the best for them but would like to see more competitive bulk pricing and faster to market solutions. If a small company like Hostaway has Expedia integration and multiple payment processors then why is Guesty still behind?

Pros

Guesty is always adding features. The current feature set is very robust. Integrations with almost every player in the industry. Bugs and upgrades with every new rollout. Great team and best capitalized company in the industry. Eventually should have the most robust feature set in the industry.

Cons

Constant bugs in the calendar. Same day Airbnb reservations do not get auto assigned meaning you need staff constantly watching Guesty OR lose the ability for same day reservations OR risk an unassigned reservations. No solution or even affirmation of this problem. I have been begging support to resolve this and always get stock copy and paste answers. Support is generally lacking. They respond quickly...

Vendor response

Hi Serge, Thank you for such a detailed review. We always are looking toward our user's feedback to help Guesty grow. We appreciate that versatile payment processors and a direct connection to Expedia are crucial for some of our clients. Our Product team is currently working towards a goal to be able to provide both of these features. Your Customer Success Manager Jerome will continue to work with you on some of your other issues with Support and Guesty's value proposition. We appreciate your continued partnership and please do not hesitate to reach out at any time. The Guesty Customer Success Team

EB
AvatarImg

Eyal B.

Real Estate, 1-10 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Guesty logo

Guesty

Disappointing experience with Guesty's customer service and online payment system

Reviewed a year ago

I was drawn to Guesty's software because of its attractive user interface and user experience, but the onboarding process was extremely difficult and customer service was lacking. Despite reaching out for assistance, I often had to wait more than 15 hours for a response. The sales representative promised one thing, but the charges ended up being much more expensive compared to other similar services such as Hostaway. I found the overall process of getting into the app to be frustrating and the cost to be significantly higher than I expected. I would not recommend this service due to the poor customer service and high cost.

Pros

The user interface (UI) and user experience (UX) of the software were appealing.

Cons

The onboarding process was difficult and customer service was lacking, with response times typically taking more than 15 hours.The sales representative promised one thing but the charges were much more expensive compared to other similar services such as Hostaway.The overall process of getting into the app was frustrating and the cost was significantly higher than expected.

LG
AvatarImg

Lydia G.

Hospitality, 1-10 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

Share this review:

Guesty logo

Guesty

False Advertisement simply.

Reviewed 5 months ago

Guesty does NOT have SUPPORT. Though the sales team are "escalating the issue" or "handling it" or "contacting support on our behalf". All we have are messages saying to put a payment processor. We asked for a direct call with support to address these serious issues. The Answer: Support is "evaluating the best way to get back to you regarding that" . Yup...They don't know about phones, direct emails, Google Meet, Zoom, Face time, Whatsapp Video etc...They're evaluating!One thing that DOES WORK though...is INVOICING. We've been invoiced:1- An integration that still has not happened2- Monthly invoices for a software that is costing us tons of time and moneyAnyway.. Now with HOSTAWAY and they are honest and know their product.

Pros

The advertising was great but reality did not measure up.

Cons

Simply put...False advertisement.I have been a Vacation Rental Manager for the last 15 years and have used a large array of channel software. We decided the switch to Guesty in October . It was a tight decision between Hostaway and Guesty. We do not use a payment pocessor.We went with Guesty. It has now been a few months and nothing we were told about the aspects of the software is true in our case.Guesty...