It functioned as expected. A very mature product, so it's very stable, and has all the features to compete with Opera et al. Definitely a whole lot cheaper. If you're planning to use a server or workstation based PMS, there's really no reason not to consider Hotello.
Even though they now have a cloud based option, it's not natively cloud, a bit of a workaround. Still a server based PMS that will forever be catching up to native cloud solutions. Not enough integrations, especially to modern products. Reports were customize-able, but very difficult to do so. No drag and drop calendar.
Likelihood to recommend: 8/10
Hotello is without a doubt a great software that meets and even exceeds our needs. It's various features are really helpful at managing our establishment as a whole. It does require a little bit of practice to fully understand it and it's interface could be slightly more user friendly, but its customer service is by far one of the best we have ever experienced.
The customer service! Prompt, efficient, and friendly, it is by far one of the best!
The learning curve can be difficult. It's different reports can be customized but there is no easy way to do so by ourselves.
Thank you for taking the time to give us your feedback! We are happy to read that you are enjoying Hotello and that the support team is up to your expectation.
The support team is happy to customize the different reports for you. As the reports gather a lot of information as you say, there are no easy way to do it.
Thank you again!
Likelihood to recommend: 10/10
It is a good tool to ensure we don't have overbooking. It is accessible for all staff members and accountance.
Easy to use
Likelihood to recommend: 7/10
It is a well presented, easy to use and fun to work with Software for the room management. It lacks on the banquet management since the Platform looks like it was a "copy and paste" from the room Platform, without the adjustments needed for the banquets. If you have 5 and Under meeting space to manage, this software is perfect. If you have more than that, wait until they make serious changes on the Platform. I do love the software, but its not convenient enough to manage 18 meeting rooms.
The overall room management platform
The banquet Platform prevents me from effectively managing all my congress floor.
Thank you for taking the time to give us your feedback!
We are trying to consistently improve our plateform. You are more then welcome to send us (email@example.com) your different need that you have so that we can send it to the developers.
Thank you again for your review!
Likelihood to recommend: 7/10
As my position of ecommerce, revenues and distribution manager, I am asked on a daily basis to manage the rates, the inventory and the numerous 3rd parties the Hotel works with. Hotello is a easy to use, evolution according the new trends and designed to manage Rates and Inventory easily.
Yield Management module is perfect to manage all rates, availabilities and restrictions for all rate plans, and for all channel managed rates. The Marketing features is also extremely convenient for our sales team, for our markets scopes and for our emailing campaing.
The software would definitively gain in value if the Software would have a Rate Optimization System that would be able to recommand rates and inventory mangement based on : previous year performances, on the book forecasts, outliers, city compression demands, remaning demand, etc.
Likelihood to recommend: 9/10
3 editions of Hotello:
Hotello Standard Cloud
Hotello Premium Cloud
Hotello Customized Edition