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Maintenance Connection

Maintenance management for SMBs & large organizations

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Maintenance Connection Pricing, Features, Reviews and Alternatives

Maintenance Connection product overview

Price starts from

$

199

/momonth

What is Maintenance Connection?

Maintenance Connection provides computerized maintenance management software (CMMS) to organizations of all sizes across the world. The solution supports various industries including energy, manufacturing, healthcare, facility management, government, recreation, mining, and transportation.

Key benefits of using Maintenance Connection

  • Maintenance Connection enables technicians to fulfil maintenance orders on the go while keeping managers up to date on project status.

  • Users can monitor every asset and every asset location by creating an easy to interpret asset hierarchy.

  • Users can quickly access desired data through Maintenance Connection's customizable dashboards and configurable reports.

  • Users can prioritize tasks by due date, need, and more.

  • Maintenance schedules can be created automatically, at a varying frequency.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Email/Help Desk
    Chat
    Knowledge Base
    FAQs/Forum
    Phone Support

    Training options

    Live Online
    In Person
    Documentation
    Webinars

    Maintenance Connection pricing information

    Value for money

    4.3

    /5

    285

    Price starts from

    $

    199

    /momonth

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Value for money contenders

    Maintenance Connection features

    Functionality

    4.4

    /5

    285
    Total Features77 6 categories

    Most valued features by users

    Alerts/Notifications
    Reporting/Analytics
    Reporting & Statistics
    Activity Dashboard
    API
    Third Party Integrations
    Inventory Management
    Document Management

    Functionality contenders

    Maintenance Connection users reviews

    Overall rating

    4.5

    /5

    285

    Positive reviews

    96%

    Write a review
    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8.94/10
    Rating distribution

    5

    4

    3

    2

    1

    172

    101

    9

    2

    1

    Pros
    The Maintenance Connection support team is wonderful. They help you get to the solution you need and they don't nickle and dime you with extra charges like some of their competitors.

    BM

    Boyd M.

    I can monitor all my assets and have a history trail showing my problematic assets. Also like the ease of tracking costs for jobs.

    bz

    brian z.

    I like the ease of use and how it helps keep track of our assets. We know when to update or maintain certain parts and what should be replaced.

    Stace C.

    Cons
    After a year of frustration and complaints not only by our department but, by users putting in requests, I was given the task of researching other software vendors.

    LG

    Lisa G.

    There have been a couple times this program has locked up on me and lost my data on the page I was working on at the time of freeze.

    AR

    Ansley Ragan H.

    Attachments can be lost or non-accessible. Archive folder not functioning, so can not refer to any history of repair or service to preventative maintenance scheduled work orders.

    WO

    William O.

    Overall rating contenders

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Software Review

    Reviewed 3 years ago

    I highly recommend purchasing this program for any company that needs to track their equipment. This can track your hours, parts used & stocked, purchase history, equipment history, PMs and have all your vendors and manufactures a click away.

    Pros

    This is a very good CMMS. I have worked with several since 1985. Maintenance Connection's gold is in the reports. No other program offers this type of option. It cannot be beet. As a super-user I can tell you the reports function gives you every possible option to track your documentation and report it to those that need it.

    Cons

    The MC University training program needs help. I have been very dissatisfied with it. They do not take into account actual uses of the program. The writer probably hasn't actually used the program in real world as I have for 12 years.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Great Product

    Reviewed 2 years ago

    This is a good product and the company really stands behind it. I have used competitor software and it doesn't have the same capabilities that MC does.

    Pros

    It is visually appealing and not too cluttered like competitor software. The average user can get started quickly with a short introduction.

    Cons

    Running scripts is complicated. I have had to reach out to support to help with the SQL. More push button options would be helpful.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

    Share this review:

    limited usefulness with Ipads

    Reviewed 5 years ago

    Our technicians use Ipads to access the program, and they are very limited in what they can see and do. When work orders are in a complete status, they are not easily accessible form the ipads, which limits the information the next shift has to see what has been done. The work orders only have a very small text line so it is awkward to type in and to see detailed notes or reports from the Ipads....

    Pros

    It is helpful in tracking work that needs to be done. It makes assigning projects to specific technicians easy, and tracking how long it takes to complete projects.

    Cons

    Tablet program is awkward and very limited use when used on its own.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    Maintenance Connection Review

    Reviewed 3 months ago

    The software is extremely user-friendly and functionality. It is capable of handling much more than asset management, preventative maintenance, protocols, and task tracking. It even has a process of evaluation for collective requests and budget control.

    Pros

    Maintenance: calendar-based maintenance planning to facilitate preventive/predictive maintenance. Since automated alerts are sent, periodic maintenance is required, essential maintenance is hardly ever forgotten.

    Cons

    Provides only a few tools for creating ad-hoc or tailored reports.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9/10

    Share this review:

    Benefits of using Maintenance Connection

    Reviewed 3 years ago

    We are using the desktop version to plan and analyse our PM strategy and work orders. The trades staff on the floor use the mobile version which will run on most tablets via a standard browser at all our plants to record all breakdowns of assets which is then analysed each month to identify reoccuring faults or assets that are regularly failing. A strategy is then put in place to eliminate the root...

    Pros

    The ease of use in the configuration of MC is far better than what I experienced with different vendor. Most user options are a setting that the local administrator can change via a tick box option. The in built reporting and dashboard suite are very easy to pick up and customise reports and dashboards to your companies individual needs

    Cons

    The only problem I have found with the software is now that we are starting to use more features of the program at a higher level we are finding small bugs. These bugs don't affect the basic functionality and the support staff are brilliant in identifying the issues and passing the issues on to the developers to develop a fix.

    Vendor response

    David, Thank you so much for your detailed feedback! We're thrilled to hear that you love the automatic parts reordering feature! Thank you for being a Maintenance Connection customer. All the best,

    Maintenance Connection FAQs and common questions

    Maintenance Connection has the following pricing plans:
    Starting from: $199.00/month
    Pricing model: Subscription
    Free Trial: Available


    Maintenance Connection has the following typical customers:
    Large Enterprises, Mid Size Business, Public Administrations, Small Business


    Maintenance Connection supports the following languages:
    English


    Yes, Maintenance Connection has an API available for use.


    Maintenance Connection offers the following support options:
    Email/Help Desk, Chat, Knowledge Base, FAQs/Forum, Phone Support

    Related categories