Properly vs Breezeway

Jobber

Housecall Pro

Freshdesk

Jobber is field service management software that helps home service businesses stay organized and deliver great customer experiences. With AI tools like Jobber Copilot and automated marketing features, teams can manage more work while delivering five-star service.

Housecall Pro is a field service management solution designed to streamline operations and drive growth for home service businesses. The platform offers a comprehensive suite of features to help professionals in various industries, including HVAC, plumbing, electrical, general contracting, handyman services, home cleaning, and more.

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction.

Properly is a web and mobile housekeeping & maintenance management tool for short term rental property managers with features for scheduling, checklists & more

Billing & Invoicing

Calendar Management

Checklists

Contact Management

Customizable Reports

Data Synchronization

Housekeeping Management

Job Scheduling

Maintenance Scheduling

Monitoring

Real-Time Notifications

Real-Time Reporting

Scheduling

Task Management

Task Scheduling

Third-Party Integrations

Work Order Management

Properly

Web-based

iPhone

Android

iPad

Basic

Records a lot of data with minimal input from your team so there isn't huge training implementation and it doesn't add huge amounts of time onto their turnarounds.

Operations Manager

Integrated with Airbnb and our PMS, Hostaway.

Training and Learning Curve

Integrations

Freelancers

Large Enterprises

Small Business

Mid-size Business

Hostaway

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform designed for professional short-term rental operators.

Lodgify

Lodgify simplifies the process of managing a vacation rental by enabling anyone to create a bookable website, sync your listings data across channels, and manage tasks in one place. 

Guesty Lite

Guesty Lite is the leading all-in-one platform for short-term rental hosts with up to three properties. It centralizes bookings, guest messaging, and operations, with seamless OTA sync and optional add-ons. Hosts switching to Guesty Lite see an average 9% revenue growth in just 12 months. 

President

It simplifies so many departments and the support staff at Breezeway is awesome!!

Vice President

Don’t let your property manage you! Breezeway the leading property operations and experience platform for vacation rental properties.

Sync guest data with your PMS to track and automate every task, message, and expense with ease. From turnovers to maintenance to messaging, we've got you covered.

Activity Dashboard

Alerts/Notifications

Availability Management

Channel Management

Communication Management

Credit Card Processing

Customizable Templates

Data Import/Export

Discount Management

Electronic Payments

Email Management

Employee Management

Extended Stay

Faculty/Staff Management

Financial Management

For Vacation Rentals

Front Desk Management

Guest Check-in/Check-out

Guest Communications

Guest Experience Management

Inbox Management

Inspection Management

Inventory Management

Invoice Management

Maintenance Management

Mobile Access

Mobile App

Multi-Location

Multi-Property

Owner Statements

Payment Processing

Property Database

Property Management

Rate Management

Ratings/Reviews

Reminders

Reporting/Analytics

Reporting & Statistics

Reservations Management

Residential Properties

Service Request Management

Short/Long Term Rental

Single Property

SMS Messaging

Vendor Management

By industry, Breezeway reviewers are most commonly professionals in hospitality (58%). The most frequent use case for Breezeway cited by reviewers is vacation rental management (63% of reviewers).

Users and use cases

Breezeway is a vacation rental program offering key features such as housekeeping management, maintenance management, and work order management, among others.

Breezeway

Windows

Turno

Operto Teams

AvaiBook

Breezeway automatically adds new listings to your billing, but removing a property from your subscription requires emailing their support team, meaning you either waste time managing this or end up paying for old listings for months.

Guest experience coordinator

We put all of our service calls in even if the vendor doesn't use Breezeway to keep records of dates, property, supplies, invoices, etc.

Also, the search function could be improved,  right now you can only search by title, so it’s hard to find things based on descriptions or comments, which slows things down at times.

Marketing Director

Could use more detailed billing to differentiate between vendor and staff tasks when you have to take a team member off of the task and assign a vendor.

Operations Coordinator

We’re especially excited about the Kaba door lock systems integration and have high hopes it will make our check-in process even smoother. And the digital guide is truly above the rest—it makes it incredibly easy to provide clear, helpful information for guests.

Tech support

I love that I can keep a record of all my team task and all the events in the cleanings and the pictures for each task allows me to remember everything with just a click

Owner Relations Manager

We can keep track of everything happening at each of our properties, stay on top of maintenance, and ensure our guests have a great experience while keeping our owners well-informed about daily operations.

Administrative Assistant

The tasks reports are thorough and the ability to create cleaning and inspection lists to our needs is great.

On top of that, we were charged for months during the notice period, which didn’t feel fair as we hadn't been using the tool for sometime (it takes time to switch and remove all the stored information)

Manager

That you can’t take a video our team needs who take a lot of Videos for guest arrival it would make it a lot easer if all could be in the same place

Their customer service is top-notch—quick to respond, and if something can’t be easily handled over email, they’ll schedule time to walk through it with you so you fully understand.

Marketing Coordinator and Communication Specialist

I have also been noticing a lack of response to guests, multiple times I have had to jump in to answer the guest cause Breezeway Assist won't respond for an hour or more.

Owner

I love the checklists feature and Breezeway tools to document short term issues.

Warehouse Linen Manager

Sometimes, historical data is not readily available, especially in the admin areas. When changes occurred, what was updated, and by whom.

Director of Accounting

We love Conner and love that if we ever have an issue he fixes it or finds out how to get it fixed :) Breezeway has helped us keep vendors and employees accountable.

Housekeeping Manager

Some of the main elements dont match with a remote montainous community but thats where property specific requirments becomes your best friend.

Accounting Assistant Bookeeper

I reched out through email if they can provide to me the invoices. And Also There are Doubled Four Properties in Laurel.

Onboarding Manager

The 'internal access code' is not visible to our cleaners; we have to be sure to add the door code under 'internal access notes'.

Sales and marketing

Breezeway’s biggest strength is how it centralizes operations and improves accountability across the entire team.

Breezeway has been very secure for us to use, reliable and has many amazing features we utilize to streamline processes, especially on the operations side.

Co-Owner

It's a great scheduling and tracking tool for both service tasks and maintenance tasks.  

Assistant GM

Automations for completion of particular work orders (way to mark to email completion report on certain work orders that we need to follow up with owners/techs on).

Not being able to close tasks directly from the schedule view—though this is more a future feature suggestion.

Head of Property Operations

Breezeway integrates seamlessly with our PMS and operations and helps us stay organized with property level tasks as our portfolio continues to grow.

Operations Admin

I hate how sometimes when I go to a new house profile, it buffers and then goes back to the old profile.

Director or Maintenance and Permitting

I like a lot of things about breezeway including task tracking for my department and the ability to see how much time my team spends on tasks

Being able to put detailed notes in for each home or task.

I AM from Accounting Dept but i couldnt see the invoices/ receipts we are Paying, Only the Administrator Which Happens to be the Owner of the Company.

Pre-Imspection

Scheduling is simplified due to the property calender also stored in property tab.

They are working on features that let service providers set their own hours, which will then make automating assignments much easier.

We brought cleaning operations in-house and, based on other reviews, assumed Breezeway would be the right tool for us.

Office manager

The customer service is amazing and the strive on making it the best system for everyone by taking all feedback into account.

Front Desk

For the most part good, with the exception of slow response/answer times for calls after hours, not prioritizing correctly needs of guests - i.e. lockouts - not marked urgent or a call made to on-call staff.

I want an expanded Guide so we can add and edit unique events, local highlights, etc., rather than being limited to adding URLs.

Client Relations Coordinator

For example, we use auto-assigned property tags and maintenance technicians.

We’re also in the process of completing the safety training, which really helps set us apart in such an important area.

Director of Operations

App for my vendors is finicky - weird refreshes that sometimes don't actually refresh, Breezeway messaging also finicky both as an app on my phone & and in the browser.

Everything runs through it, from task management to coordinating with cleaners and vendors.

Finance Coordinator

also the inability to create recurring tasks that continue indefinitely is a bummer

Guest Experience Manager

Overall, Breezeway adds real value to property management workflows. While there are areas for improvement, it’s a solid tool that improves efficiency, communication, and accountability.

It has been a game changer for our company, the organisation and flow of everything has been a delight and honestly taken a lot of pressure off of our backs.

Timestamped photos make reporting more accurate, while automations save time by scheduling tasks automatically.

The tasks can also be easier done and calculated thru the time in and time out option,.

There are also no notifications when photos are attached to tasks (a feature that would be valuable for off-site teams).

The messaging feature within the app can feel sluggish at times, taking longer than expected to open or send messages.

no group texting in messenger is a drawback.

Booking Team Member

I love the many different features, being able to add uses for different service providers, that it is so easy to use.

The app is not easy to navigate and overall is lacking key information without going to the mobile version of the website.

I have been using Breezeway for about 5 years now, and it has always been so helpful to our teams. If I do not know how to do something, the breezeway help articles and support team are always a pleasure to work with!

Accounting

I have to constantly be checking our barefoot every 10 minutes for tasks to export.

Invoicing and Billing

Management and Staff

Messaging

Among reviewers who comment on Breezeway's messaging, 92% feel positive. Users say Breezeway streamlines guest communication through automated and real-time messaging, improving guest satisfaction and operational efficiency. They appreciate features like guest texting and clickable addresses. However, some mention missing integrations and limited guest-facing PMS capabilities.

Properly vs Breezeway Comparison (2026)

Properly

Breezeway

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives