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RMS vs HotelKey Comparison (2026)

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RMS

HotelKey

Overview

RMS is a top-rated PMS platform that offers easy-to-use software for hospitality managers. Integrate the RMS internet booking engine into your website to drive direct bookings and utilise RMS' native channel manager to connect to leading OTAs without the need to invest in a third-party interface.

HotelKey is a property management software that helps businesses in the hospitality industry handle room bookings, payment processing, maintenance tasks, events, and inventory. Staff members can track room availability, scan customer IDs, manage check-ins, and capture guests’ digital signatures.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

412

242

124

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

Pros

“As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!”

Sunny S.

General Manager

“In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out.”

Taylor H.

Assistant Manager

“I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.”

Cathleen C.

Director

Pros

“This product was brought in by Motel 6 learned it by myself and trained others.”

Michelle D.

General Manager

“The strength of HotelKey is the grass root understanding of business needs of end user; and it’s been solidify by the excellent TEAM.”

Gary U.

Manager

“For adding a pet, we have to push several buttons, where one would suffice.”

Debby A.

Manager

Cons

“after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.”

Lokith K.

Managing Director

“My issues with the software are the upgrades that change 'it's our way or no way' rather than an option, ie the guest screen had options that we found very useful when taking a booking are now behind an icon ”

Guy F.

Motel Manager

“system prone to crashing multiple times during day.”

Grant H.

General Manager

Cons

“Doesn't update Data properly if occupancy is above 90% , need option to add existing reservations to the group or option to transfer folios to one room for multi room reservation , if possible auto update signpad app .”

Daisy P.

Manager

“I don't like that when you bring up a date for arrivals or departures, it shows dates for before and after the date. If I have an arrival for 5/13/22, I don't want to see the arrivals for 5/12/22 or 5/14/22, Just 5/13/22!”

Debby A.

Manager

“ex: it won't let you make any changes for groups such as date change, rate change. ”

shelly H.

Guest Services Manager