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RMS vs Newbook Comparison (2026)

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RMS

Newbook

Overview

RMS is a top-rated PMS platform that offers easy-to-use software for hospitality managers. Integrate the RMS internet booking engine into your website to drive direct bookings and utilise RMS' native channel manager to connect to leading OTAs without the need to invest in a third-party interface.

Newbook is the easy way to take reservations with as an all in one solution that includes an online booking engine, channel manager & much more. Newbook's mobile friendly interface & streamlined booking experience will make for an easy process for your guests which will help increase your bookings!

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

150

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.4

412

242

124

Value for money

Ease of use

Features

Customer support

79%

would recommend this app

4.5

Value for money

Ease of use

Features

Customer support

84%

would recommend this app

Pros

“As with any product, each new version has its learning curve but in the case of RMS the learning curve is quite gradual as the product works so well, and if you know what its supposed to do, it just makes sense. And, if you need to, their Support Team is simply amazing!”

Sunny S.

General Manager

“In RMS you are able to select many different detailed fields that need to be filled out for reservations which is very helpful with guest check in and guest check out.”

Taylor H.

Assistant Manager

“I do think the system is glitchy though as I often have to refresh my page because it seems to have an unstable interface and doesn't show things on the screen correctly. But one thing I do like is that that you can work from anywhere and I love being able to help guests from home on my own computer.”

Cathleen C.

Director

Pros

“There was no hands on interactive training or training that actually pertained to the systems we needed to utilize.”

Tiffany M.

Manager

“Airbnb app or a spreadsheet is much easier to maneuver.”

Tiffany M.

Manager

“We eventually manually added a credit note to client accounts, and in hind sight should have done this straight away, which would have allowed us to stop our subscription with RMS a month or so earlier”

Mathew M.

Owner/Manager

Cons

“after the software was set there was issue in the calendar on airbnb, my properties were closed for whole month in high season, and there whole company were busy celebrating there vacations, also they did not refund our training fees AED1700 as they claim to give us training and software full of errors.”

Lokith K.

Managing Director

“My issues with the software are the upgrades that change 'it's our way or no way' rather than an option, ie the guest screen had options that we found very useful when taking a booking are now behind an icon ”

Guy F.

Motel Manager

“system prone to crashing multiple times during day.”

Grant H.

General Manager

Cons

“We sunk thousands of dollars into an implementation process that failed at 2 properties, and Newbook refused to refund a penny and when quiet.”

Michael H.

Chief Legal Counsel

“Any question during the training was met with unfriendly and curt response.”

Tiffany M.

Manager

“The only small con I can think of, is at time of integration we had a large amount of money in client accounts due to covid, and they did not move across ( I understand the complexities of integrating 2 different systems and bringing all data across.)”

Mathew M.

Owner/Manager