NewBook Pricing, Features, Reviews & Comparison of Alternatives

NewBook

Property Management System, Booking Engine & Channel Manager

4.65/5 (17 reviews)

NewBook overview

What is NewBook?

NewBook is a property management solution, channel manager and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, integrated with world's leading existing hotel technology across PMSs, CRSs, RMSs, and payment providers, connect with world's leading hotel technology provides across PMSs, CRSs, RMSs and payment systems, monitor real-time data, as well as promote additional revenue opportunities.

NewBook’s property management features enable businesses to manage accommodations and appointments, as well as provide cancellation insurance and payment plans directly through their website. Companies can use NewBook to create a personalized front desk that displays goals and statistics, and can even be customized to align with company branding.

NewBook’s universal booking engine enables businesses to manage all of their reservations from a centralized online portal. Users can accept online payments, track abandoned bookings, and set flexible tariffs according to customer demand. Businesses can create targeted marketing campaigns to upsell activities and extras, as well as communicate with guests via email and SMS. Users can integrate NewBook’s booking engine directly into their company website, which expedites the reservation process for customers.

NewBook's Channel Manager help businesses connect with major online travel agents (OTAs). This allows you to change your availability and tariffs in NewBook and see them update instantly and in real-time in your linked OTAs. You also can maximise your online exposure through integrations with other third-party channel managers to connect to hundreds of Online Travel Agents.

NewBook also provides users with integrated customer relationship management (CRM) tools designed to help businesses manage their contacts and increase conversions. With NewBook, companies can set automatic reminders for lead follow-ups, track billable hours, as well as send and store eSignatures. NewBook also offers automated surveys and performance reports with real-time data.
www.newbook.cloud

Pricing

Pricing options
Free trial
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom, Australia, China and 5 other markets, India, Japan, Germany, Brazil, Mexico

Supported languages

English, Chinese (Simplified), Korean, Russian
NewBook screenshot: newbook_platform_on_mobileSMS Upgrades & Stay Extensions | NewbookNewBook screenshot: newbook_platfomr_on_desktopNewBook screenshot: newbook_guest_assistant_on_mobileNewBook screenshot: newbook_appNewBook screenshot: newbook_tourism_technology_platformNewBook screenshot: newbook_booking_engineNEW.B.I.E Multilingual Artificial Intelligence Concierge | NewBookSlack Integration | NewBookProperty Management Made Easy | NewBookSupercharge your RV or Holiday Park | NewBookSecurity | NewBookPaperless Check-In | NewBookGuest Surveys | NewBookGuestAssist App | NewBookOnline Payment Gateways | NewBookGuestAssist App Store | NewBookUniversal Booking Engine Highlights | NewBookPayment Plans | NewBook2 way SMS | NewBookNEW.B.I.E Artificial Intelligence Guest Assistant | NewBookScheduled Reporting | NewBookCancellation Insurance | NewBookSupport & Help Center | NewBookIn-Built Channel Manager | NewBookMulti-Category Bookings | NewBook

NewBook reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  4.6
  4.7
Jermaine Weekes

Amazing!

Used daily for 2+ years
Reviewed 2017-11-15
Review Source: Capterra

Pros
A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons
Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook


Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Lorraine Eyles

Good training and the team always responds to our queries quickly.

Used daily for 1-2 years
Reviewed 2017-11-23
Review Source: Capterra

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell. Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pros
Emailing guests within the system. Sending SMS to guests. Printing of guest registration cards. Automatic sending of emails to guests prior to arrival. Automatic sending of emails to guests when in house. Automatic sending of emails prior to guest departure. Automatic sending of questionnaires.

Response from NewBook


Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Prasad Koranne

Very unprofessional team ,

Used daily for less than 6 months
Reviewed 2019-04-15
Review Source: Capterra

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros
Payment system integration, and taking payment is very easy

Cons
Support very poor , very complex to use , do not provide connection to lot of websites

Response from NewBook


Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

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Majaz Laghari

I have been using Newbook for last three and half years.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Capterra

Better control, good reporting tailored to our needs.

Pros
Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates.

Cons
Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated.

Response from NewBook


Hi Majaz,

Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018!

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Glenn Houssenloge

Best in it's class ... but could be better

Used daily for less than 6 months
Reviewed 2018-12-21
Review Source: Capterra

Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Pros
The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Cons
For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

Response from NewBook


Hi Glenn,
Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know.
Kind Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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NewBook pricing

Pricing options
Free trial
View Pricing Plans

Contact NewBook for pricing information.

NewBook features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Booking Management
Channel Management
Credit Card Processing
Invoice Management
Reporting & Statistics
Third Party Integration

Availability Management (58 other apps)
Calendar Management (86 other apps)
Discount Management (51 other apps)
Electronic Payments (66 other apps)
Inventory Management (60 other apps)
Online Booking Integration (85 other apps)
Price Management (56 other apps)
Promotions Management (57 other apps)
Reservations Management (115 other apps)
Room Booking (80 other apps)

Videos and tutorials

Additional information for NewBook

Key features of NewBook

  • Access Control
  • Accounting Management
  • Activities Booking
  • Appointments
  • Audit Log
  • Automated Contact
  • BPAY
  • Booking Notes
  • Cancellation Insurance
  • Catering
  • Centralised Database
  • Charters
  • Check-In Tablets - Paperless Check-In
  • Checklists
  • Conference / Event Management
  • Credit Card Gateways
  • Custom Fields
  • Customer Relationship Management
  • Direct Connections
  • Direct Debit
  • Employee Management
  • Extended Stay
  • Front Office Management
  • Global Search
  • Google Analytics
  • Group Management
  • Guest Experience (GEM)
  • Guest Management
  • Housekeeping Management
  • Inbound Emails and SMS Inbox
  • Incident Management
  • Interactive Booking Map
  • Jobs
  • Lost Property
  • Loyalty Program
  • Maintenance Management
  • Marketing Campaigns
  • Marketing Management
  • Membership Programs
  • Meter Readings
  • Multi-Category Bookings
  • Multi-Currency Support
  • Multi-Property
  • Net Promoter Score Report
  • NewBook Broadcast
  • NewBook Corporate
  • NewBook Messenger
  • OTA Integration
  • Online Booking
  • Payment Plans
  • Payment Processing
  • Pre-Authorisation
  • Projects
  • Promo Codes and Discounts
  • Property Management System
  • Rate Management
  • Reservations Management
  • Revenue Management
  • Revenue Management - Multiple Rates & Specials
  • Setup
  • Single / Group Reservations
  • Single Property
  • Slack Integration
  • Spa / Activity Management
  • Special Dates
  • Split Bookings
  • Staff Reporting
  • Staff Shifts and Induction
  • Subscriptions
  • Support
  • Surcharges
  • Tariff Management
  • Text Messaging
  • Third Party Booking
  • Tickets
  • Tills
  • Tour, Activity & Charter Management
  • Training
  • Translations
  • Travel Agent Bookings
  • Universal Booking Engine
  • Users, Profiles and Privileges
  • Vacation Rental
  • Vehicle, Vessel and Aircraft Management
  • e-Signature
View All Features

Benefits

Manage bookings easily, connect with all of the major online travel agents, boost hotel direct bookings with an embedded booking engine, deal with booking enquiries, questions and more tasks with A.I. guest assistant.