NewBook Pricing, Features, Reviews & Alternatives

NewBook

Property Management System, Booking Engine & Channel Manager

4.7/5 (20 reviews)

NewBook overview

What is NewBook?

NewBook is a property management solution, channel manager and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, integrated with world's leading existing hotel technology across PMSs, CRSs, RMSs, and payment providers, connect with world's leading hotel technology provides across PMSs, CRSs, RMSs and payment systems, monitor real-time data, as well as promote additional revenue opportunities.

NewBook’s property management features enable businesses to manage accommodations and appointments, as well as provide cancellation insurance and payment plans directly through their website. Companies can use NewBook to create a personalized front desk that displays goals and statistics, and can even be customized to align with company branding.

NewBook’s universal booking engine enables businesses to manage all of their reservations from a centralized online portal. Users can accept online payments, track abandoned bookings, and set flexible tariffs according to customer demand. Businesses can create targeted marketing campaigns to upsell activities and extras, as well as communicate with guests via email and SMS. Users can integrate NewBook’s booking engine directly into their company website, which expedites the reservation process for customers.

NewBook's Channel Manager help businesses connect with major online travel agents (OTAs). This allows you to change your availability and tariffs in NewBook and see them update instantly and in real-time in your linked OTAs. You also can maximise your online exposure through integrations with other third-party channel managers to connect to hundreds of Online Travel Agents.

NewBook also provides users with integrated customer relationship management (CRM) tools designed to help businesses manage their contacts and increase conversions. With NewBook, companies can set automatic reminders for lead follow-ups, track billable hours, as well as send and store eSignatures. NewBook also offers automated surveys and performance reports with real-time data.
www.newbook.cloud

Pricing

Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Australia, Brazil, Canada, China and 5 other markets, Germany, India, Japan, Mexico, United Kingdom

Supported languages

English, Russian, Korean, Chinese (Simplified)
NewBook screenshot: newbook_platform_on_mobileSlack Integration | NewBookNewBook screenshot: newbook_platfomr_on_desktopNewBook screenshot: newbook_guest_assistant_on_mobileNewBook screenshot: newbook_appNewBook screenshot: newbook_tourism_technology_platformNewBook screenshot: newbook_booking_engineGuest Surveys | NewBookMulti-Category Bookings | NewBookGuestAssist App | NewBookPaperless Check-In | NewBookProperty Management Made Easy | NewBook2 way SMS | NewBookGuestAssist App Store | NewBookSecurity | NewBookSupercharge your RV or Holiday Park | NewBookSupport & Help Center | NewBookNEW.B.I.E Artificial Intelligence Guest Assistant | NewBookUniversal Booking Engine Highlights | NewBookIn-Built Channel Manager | NewBookOnline Payment Gateways | NewBookSMS Upgrades & Stay Extensions | NewbookScheduled Reporting | NewBookCancellation Insurance | NewBookPayment Plans | NewBookNEW.B.I.E Multilingual Artificial Intelligence Concierge | NewBook

NewBook user reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.5
  4.6
  4.8
Jermaine W.

Amazing!

Used daily for 2+ years
Reviewed 2017-11-15
Review Source: Capterra

Pros
A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons
Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook


Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Minimize review

Pelin U.

NewBook combines multiple booking channels for us

Used daily for 1-2 years
Reviewed 2020-11-26
Review Source: Capterra

NewBook is pretty fine to meet our needs in multiple channel booking management and helps us avoid multiple bookings and update the availability in all online sales channels as well as in our website and this way we avoid multiple bookings and helps us save time in booking operations.

Pros
Management of all reservation channels is really a hard operation especially if you have a website that already has a huge demand and always there is the risk of multiple bookings or delays in updating the room availability. NewBook solves our multiple channel reservation problem along with the reservations in our website so that whenever we accept a booking through a particular sales channel, Newbook reflects it to all other remaining channels as well as our website.

Cons
NewBook neither cover our requirements in-hotel facility reservation side like SPA bookings nor helps us to provide digitization in providing access to our other services such as room service. That would be better to have a version that covers the in-hotel service portfolio along with multi-channel room booking management.

Response from NewBook


Hi Pelin,

Thank you so much for sharing your experience with NewBook! We appreciate your feedback and we're very happy to hear you're enjoying using our system.

Please feel free to add your suggestions for hotel management features to our Feature Suggestion page - our team is constantly reviewing votes and requests for future development!

Kind regards,
The NewBook team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

lisa m.

As the saying goes "you get what you pay for" and Newbook is worth every cent.

Used daily for less than 6 months
Reviewed 2021-04-21
Review Source: Capterra

The benefits are wide, from automation, to new direct bookings increasing, payment directly into the bank account at night while sleeping, the list goes on.

Pros
I love all the added features of newbook that other accommodation software providers do not offer. I also love the fact that new features are coming out all the time, making my life easier with every addition. To me Newbook is an employee in the office that I am not paying a huge sum of money for, the automation features is definately what makes newbook stand out from the crowd. The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.

Cons
Changing to a new software system is a drag, a few little issues that have to be resolved, but the little pain is great reward once you make the change. And learning Newbook was a easy.

Response from NewBook


Hi Lisa,

Thank you for your review and continued support! We are so happy to have you as part of the NewBook family. It's great to hear you have been enjoying the automation features that our system provides. Stay tuned for our next feature release; you're going to love it!

Kind Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

Minimize review

Prasad K.

Very unprofessional team ,

Used daily for less than 6 months
Reviewed 2019-04-15
Review Source: Capterra

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros
Payment system integration, and taking payment is very easy

Cons
Support very poor , very complex to use , do not provide connection to lot of websites

Response from NewBook


Hi Prasad,

It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com, Booking.com, AirBnB, HomeAway, TripAdvisor, Trip.com Agoda, Lido and many others but we never promoted to have hundreds like a separate channel manager would, i.e Siteminder (which we also support). If posting a bad review is an attempt to avoid paying your outstanding bills I can assure you we do not operate that way and are confident potential clients will see the large number of positive reviews and know we really do take care of our clients and offer top notch service and support.

Regards, Shaye Illich
Business Development Manager

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 0/10

Minimize review

Lorraine E.

Good training and the team always responds to our queries quickly.

Used daily for 1-2 years
Reviewed 2017-11-23
Review Source: Capterra

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell. Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pros
Emailing guests within the system. Sending SMS to guests. Printing of guest registration cards. Automatic sending of emails to guests prior to arrival. Automatic sending of emails to guests when in house. Automatic sending of emails prior to guest departure. Automatic sending of questionnaires.

Response from NewBook


Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

Minimize review

NewBook pricing

Pricing options
Free
Subscription
View Pricing Plans

Contact NewBook for pricing information.

NewBook features

API
Activity Dashboard
Billing & Invoicing
Booking Management
CRM
Calendar Management
Electronic Payments
For Vacation Rentals
GDS/OTA Integration
Housekeeping Management
Inventory Management
Online Booking
Payment Processing
Promotions Management
Rate Management
Reporting & Statistics
Reporting/Analytics
Reservations Management
Room Booking
Third Party Integrations

Videos and tutorials

Additional information for NewBook

Benefits

Manage bookings easily, connect with all of the major online travel agents, boost hotel direct bookings with an embedded booking engine, deal with booking enquiries, questions and more tasks with A.I. guest assistant.