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NewBook Logo

NewBook

Property Management System, Booking Engine & Channel Manager

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NewBook Pricing, Features, Reviews and Alternatives

NewBook product overview

What is NewBook?

NewBook is a property management solution, channel manager and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, integrated with world's leading existing hotel technology across PMSs, CRSs, RMSs, and payment providers, connect with world's leading hotel technology provides across PMSs, CRSs, RMSs and payment systems, monitor real-time data, as well as promote additional revenue opportunities.

Key benefits of using NewBook

Manage bookings easily, connect with all of the major online travel agents, boost hotel direct bookings with an embedded booking engine, deal with booking enquiries, questions and more tasks with A.I. guest assistant.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

FAQs/Forum
24/7 (Live rep)
Phone Support
Knowledge Base
Email/Help Desk

Training options

In Person
Live Online
Webinars
Videos
Documentation

NewBook pricing information

Value for money

4.4

/5

35

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

NewBook features

Functionality

4.7

/5

35

Total features

128

9 categories

Most valued features by users

Reservations Management
Online Booking
Booking Management
Reporting & Statistics
Payment Processing
Third Party Integrations
Activity Dashboard
Reporting/Analytics

Functionality contenders

NewBook users reviews

Overall Rating

4.9

/5

35

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.53/10
Rating distribution

5

4

3

2

1

31

3

1

0

0

Pros
This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.
In particular, the support desk is so dedicated and creative. They truly assist the business to maximize the use of the platform and management system to the benefit of the individual business.
The team are based in qld, an aussie company, excellent customer service, a product that is continually worked on and improved for ease of operation. Not much else can be said.
Cons
Support very poor , very complex to use , do not provide connection to lot of websites.
I have found when I disliked something is was due to not understanding the functionality and when proficient it changed my view.
They aren't far off but it makes it hard using these features in their current state.

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Amazing!

Reviewed 5 years ago
Pros

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Vendor response

Hi Jermaine, Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. Best Regards, The NewBook Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Ultimate Support, Listening Development Team, Endless Features and Flexibility

Reviewed 24 days ago

Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

Pros

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Cons

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

Vendor response

Hi James, Thank you for leaving such an incredible review and sharing your experience with NewBook. It's been so wonderful to see your operational improvements since implementing NewBook. Thanks for being a valued member of the NewBook family! Kind Regards, The NewBook Team.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support

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Very unprofessional team ,

Reviewed 3 years ago

Initially they were good, but later sales people sold me expensive version but it was totally not value for money. Support system is very bad specially when you have issues.It is not supported by lot of websites.

Pros

Payment system integration, and taking payment is very easy

Cons

Support very poor , very complex to use , do not provide connection to lot of websites

Vendor response

Hi Prasad, It is disappointing to see that you are posting this incorrect review of NewBook on Capterra. Our team provided solutions to all of your needs and complex requirements. Our system can be either easy or complex depending on how complex your individual property/rate setup is. As a property management system NewBook has a large number of OTA's directly connected such as Expedia Group, Hotels.com,...

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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We happily became totally captive !

Reviewed 2 months ago

Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !

Pros

We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools !

Cons

Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them ! The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !

Vendor response

Hi Matilda, Thanks for sharing your experience with NewBook. It's great to hear that you're continuing to use more features that have helped you streamline your reporting and reduce expenses! We appreciate your support, and thank you for being part of the NewBook family! Kind Regards, The NewBook Team

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Newbook is our doorway to the world.

Reviewed 6 months ago

Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.

Pros

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Cons

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.

Vendor response

Hi Sandi Kate, Thanks for leaving NewBook a 10/10 review. It's great to hear that the reliability and flexibility of the system allow you to create memorable experiences for your guests. You can expect even more innovative features & technology in the future. Thank you for your ongoing support! Kind Regards, The NewBook Team

NewBook FAQs and common questions

Q. What type of pricing plans does NewBook offer?

NewBook has the following pricing plans:
Pricing model: Free, Subscription


Q. Who are the typical users of NewBook?

NewBook has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business


Q. What languages does NewBook support?

NewBook supports the following languages:
Chinese (Simplified), English, Korean, Russian


Q. Does NewBook support mobile devices?

NewBook supports the following devices:
Android, iPad, iPhone


Q. Does NewBook offer an API?

Yes, NewBook has an API available for use.


Q. What other apps does NewBook integrate with?

NewBook integrates with the following applications:
Authorize.Net, MYOB Business, MYOB Advanced Business, PayPal, Google Analytics 360, Properly, Sage Business Cloud Accounting, Lightspeed POS, Clover, 3CX, Stripe, PriceLabs, Slack, Qlik Sense, CustomerGauge, Act-On, Vend, Meta for Business, Mailchimp, Xero, Reckon One


Q. What level of support does NewBook offer?

NewBook offers the following support options:
FAQs/Forum, 24/7 (Live rep), Phone Support, Knowledge Base, Email/Help Desk

Common NewBook comparisons

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