NewBook Pricing, Features, Reviews & Comparison of Alternatives

NewBook

Hospitality property management and reservations platform

4.65/5 (17 reviews)

NewBook overview

NewBook is a property management solution and universal booking engine designed for property rentals of all types, including hotels, resorts, apartments, holiday parks, and marinas. With NewBook, businesses can manage reservations and cancellations, connect with third parties, monitor real-time data, as well as promote additional revenue opportunities.

NewBook’s universal booking engine enables businesses to manage all of their reservations from a centralized online portal. Users can accept online payments, track abandoned bookings, and set flexible tariffs according to customer demand. Businesses can create targeted marketing campaigns to upsell activities and extras, as well as communicate with guests via email and SMS. Users can integrate NewBook’s booking engine directly into their company website, which expedites the reservation process for customers.

NewBook’s property management features enable businesses to manage accommodations and appointments, as well as provide cancellation insurance and payment plans directly through their website. Companies can use NewBook to create a personalized front desk that displays goals and statistics, and can even be customized to align with company branding.

NewBook also provides users with integrated customer relationship management (CRM) tools designed to help businesses manage their contacts and increase conversions. With NewBook, companies can set automatic reminders for lead follow-ups, track billable hours, as well as send and store eSignatures. NewBook also offers automated surveys and performance reports with real-time data.
www.newbook.cloud

Pricing

Pricing options
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 9 other markets, China, Europe, Germany, India, Japan, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English
NewBook screenshot: NewBook is accessible on desktop, tablet, and mobile devicesNEW.B.I.E Artificial Intelligence Guest Assistant | NewBookNewBook screenshot: NewBook project managementNewBook screenshot: NewBook support requestNewBook screenshot: NewBook labor trackingNewBook screenshot: NewBook online currency managementNewBook screenshot: NewBook equipment managementProperty Management Made Easy | NewBookOnline Payment Gateways | NewBookScheduled Reporting | NewBookIn-Built Channel Manager | NewBook

NewBook reviews

Value for money
Features
Ease of use
Customer support
  4.2
  4.4
  4.6
  4.7
Lorraine Eyles

Good training and the team always responds to our queries quickly.

Used daily for 1-2 years
Reviewed 2017-11-23
Review Source: Capterra

Newbook PMS system was recommended to us by another serviced apartment company and we were extremely impressed from the outset. The time we spent on invoicing, when compared to our previous system, was dramatically reduced. The booking function is straightforward and quick. One of the areas of their expertise is training on the system. Lauren is an excellent trainer and the team action all support requests by return. If a member of our team requires further training this is quickly arranged and further support provided. All charts are easy to view and each user has the ability to customise their personal system. So if you are on reservations you can immediately click into the sales function, or finance - invoicing function. Facility hire charts are also beneficial for the allocation of parking bays or items to up-sell. Both our housekeeping and maintenance team have their own area within Newbook and can read instructions and new requests every day, to prioritise their work.

Pros
Emailing guests within the system. Sending SMS to guests. Printing of guest registration cards. Automatic sending of emails to guests prior to arrival. Automatic sending of emails to guests when in house. Automatic sending of emails prior to guest departure. Automatic sending of questionnaires.

Response from NewBook


Hi Lorraine,

Thanks so much for taking the time to give us such a lovely review! It¿s great to see you are using so many of our features and the impact they are having on your business. We have a great support team and we¿re happy to hear they are always around when you need them.

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Majaz Laghari

I have been using Newbook for last three and half years.

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Capterra

Better control, good reporting tailored to our needs.

Pros
Ease of use Flexible Modern Outstanding support from Chris, Lauren & Hannah Regular updates.

Cons
Booking engine not converting. Not up to date. Can't use modern widgets such as "Triptease" etc. Most other PMS providers offer this service. Limited direct OTA connectivity. Only channel manager available is "Siteminder". Need to have others. Most updated geared towards caravans and holiday parks rather than independent London hotels. Review/ guest feedback page extremely outdated.

Response from NewBook


Hi Majaz,

Thank you for taking the time to provide a review of NewBook. We are pleased to hear you are happy with the support you receive and we hope you are enjoying the updated group booking functionality we released earlier this year! We have added several OTA direct connections this year, including Airbnb and are looking forward to adding more next year. If there are particular connections that you are looking for, feel free to add a feature suggestion so others can vote and the team can review your requests. We look forward to working together in 2018!

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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Jermaine Weekes

Amazing!

Used daily for 2+ years
Reviewed 2017-11-15
Review Source: Capterra

Pros
A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons
Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Response from NewBook


Hi Jermaine,

Thank you for your recent review of NewBook. We are happy to see everything is going well! We have added some global integrations this year and are always looking to add more. If there are any in particular that you¿re looking for, feel free to add a feature suggestion so others can vote and the team can review your requests.

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Glenn Houssenloge

Best in it's class ... but could be better

Used daily for less than 6 months
Reviewed 2018-12-21
Review Source: Capterra

Newbook is a great application. The support team is 2nd to none and all of our staff have had nothing but praise for their team. You will make a serious investment increase if you're rolling over from another application, but the benefits are there which justifies the additional cost. I can definitely see it's increasing potential for our business moving forward and in the few months we have been with them they have made a development change we requested already. If they can polish up the maintenance and assets modules, there will be nothing within cooee of this PMS.

Pros
The software is fresh. Once you get the hang of it, it performs really well. It has great analytics and this is something that has helped us a lot. It also has some great underlying features. Just small things that makes life easier in your day to day operations. There is a lot "under the hood" so give yourself plenty of time to get it fully bedded in.

Cons
For us the expectation around Assets and Maintenance were high, but unfortunately these modules need some polish. We aren't the typical motel or caravan park so our needs are somewhat unique, but I would like them to focus on making these modules more functional in the future. They aren't far off but it makes it hard using these features in their current state. I would also like to see the break up some of the fields used in templates, but in the most part these are very good.

Response from NewBook


Hi Glenn,
Thank you so much for your lovely review. We are really happy to hear you are enjoying using NewBook and that our support team has been looking after you. I can see the feature suggestions you created explaining the changes you would like, thanks for doing that. If there is anything else we can help with please let us know.
Kind Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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Declan Fitzhenry

NewBook is comfortably the best Serviced Apartment PMS available.

Used daily for 1-2 years
Reviewed 2017-11-21
Review Source: Capterra

Our entire company operation has benefitted from implementing NewBook. From the financial department, through to reservations, marketing, sales and guest services, there is functionality to improve the efficiency and professionalism of all. This is also a very cost effective solution when compared to other, more complicated and less useful solutions on the market.

Pros
The functionality of NewBook is excellent, it is able to handle the nuances of running a serviced apartment operator. Their customer support is extremely useful as well as how well they respond to and implement customer suggestions. I would say that you feel part of the future development of the product. All in all it has most definitely increased the professionalism and efficiency of how our company works.

Cons
Occasionally can be laggy, but only very occasionally. Other than that, there is nothing to complain about.

Response from NewBook


Hi Declan,

Thank you for your amazing review of NewBook! It¿s great to hear how we¿ve been able to improve your business and that you¿re happy with the support our team provides. Don¿t forget to add feature suggestions if you think of anything else you would like to see in NewBook!

Best Regards,
The NewBook Team

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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NewBook pricing

Pricing options
Subscription
View Pricing Plans

Contact NewBook for pricing information.

NewBook features

API
Activity Dashboard
Automatic Notifications
Billing & Invoicing
Booking Management
Channel Management
Credit Card Processing
Invoice Management
Reporting & Statistics
Third Party Integration

Availability Management (49 other apps)
Billing Rate Management (40 other apps)
Calendar Management (73 other apps)
Discount Management (40 other apps)
Electronic Payments (48 other apps)
Multi-Channel Management (40 other apps)
Online Booking Integration (68 other apps)
Price Management (47 other apps)
Reservations Management (82 other apps)
Room Booking (59 other apps)

Additional information for NewBook

Key features of NewBook

  • Access Control
  • Accounting Management
  • Activities Booking
  • Booking Notes
  • CRM
  • Catering
  • Conference / Event Management
  • Employee Management
  • Extended Stay
  • Front Office Management
  • Group Management
  • Guest Experience (GEM)
  • Guest Management
  • Housekeeping Management
  • Loyalty Program
  • Maintenance Management
  • Marketing Management
  • Multi-Property
  • OTA Integration
  • Online Booking
  • Payment Processing
  • Rate Management
  • Reservations Management
  • Revenue Management
  • Revenue Management - Multiple Rates & Specials
  • Single / Group Reservations
  • Single Property
  • Spa / Activity Management
  • Third Party Booking
  • Travel Agent Bookings
  • Vacation Rental
View All Features