App comparison

Add up to 4 apps below to see how they compare. You can also use the "Compare" buttons while browsing.

GetApp offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more

WebRezPro vs roomMaster Comparison

Add to Compare

Compare similar apps

RMS Cloud logo

RMS Cloud

4.4

innRoad logo

innRoad

4.5

Little Hotelier logo

Little Hotelier

4.0

Jezzam logo

Jezzam

4.9

Calendesk logo

Calendesk

4.8

omniBookings logo

omniBookings

5.0

Good recommendations?

Overview

Category Leaders

WebRezPro is an online reservation & booking and property management system for use in hotels, hostels, vacation rentals, and campgrounds

roomMaster is an all-in-one hotel property management software for hotels of all sizes, with front desk management, reservations...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

195

Per month

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.6

194

5

4

3

2

1

135

51

6

2

0

  • Value for money
  • Ease of use
  • Features
  • Customer support
97%
would recommend this app

4.3

65

5

4

3

2

1

40

14

5

4

2

  • Value for money
  • Ease of use
  • Features
  • Customer support
85%
would recommend this app

Pros

It's in the cloud and you can work remotely, if need be, and is user friendly once user is familiar. Additionally, WRP support is very responsive, helpful, knowledgeable and friendly.
Their customer service is also outstanding - you aren't put on hold at all and are immediately greeted by a friendly customer service associate. We're really happy so far.
I like dealing with WorldWebTechnolgies, they are reliable and always available to help.

Pros

The technical support team was terrific. Responsive, available, knowledgeable, helpful and patient.
It is also important to mention that the customer support team is amazing and always helpful.
Its the Best and would recommend to those that is less than 100 inventory. Most boutique and from backpacker to Luxury Hotels in Fiji uses Room Master.

Cons

Difficult navigation when in need of customizing the platform for our businesses specific needs. Sometimes met with some blocks which make it difficult to accommodate guests of the hotel.
I'm not a fan of the way the receipts are set up, as they post all charges, instead of just the current charges.
Before WebRezPro we were a mess. We used another reservation software company that was a big let down for us.

Cons

We had a virus from an email a few years back and lost data.).
The support is awful and only try to make you pay as much as possible - Never any help with anything before they see the amount in account.
It is time consuming and unintuitive. The system hard to grasp and to use properly.
  • Vendor responds to reviews
  • Last review22 days ago
  • Vendor responds to reviews
  • Last review6 months ago

Key features

  • Total features124
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Catering Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Hospitality Industry
  • For Hostel/Dorm Managers
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Historical Reporting
  • Housekeeping Management
  • Income & Balance Sheet
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Website Integration
  • Total features38
  • Access Controls/Permissions
  • Accounting
  • Accounts Payable
  • Activities Booking
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Availability Indicator
  • Availability Management
  • Bank Reconciliation
  • Bed Management
  • Billing & Invoicing
  • Billing Rate Management
  • Booking Management
  • Booking Notes
  • Built-in Accounting
  • CRM
  • Calendar Management
  • Calendar Sync
  • Catering Management
  • Channel Management
  • Communication Management
  • Contact Management
  • Credit Card Processing
  • Customer Accounts
  • Customer Database
  • Customer History
  • Customer Support
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Data Synchronization
  • Discount Management
  • Document Management
  • Dorms
  • Drag & Drop
  • Dynamic Pricing
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Marketing
  • Email Templates
  • Employee Management
  • Event Scheduling
  • Extended Stay
  • Financial Management
  • Financial Reporting
  • For Hospitality Industry
  • For Hostel/Dorm Managers
  • For Property Managers
  • For Vacation Rentals
  • Front Desk Management
  • GDS/OTA Integration
  • General Ledger
  • Geographic Maps
  • Group Reservations
  • Guest Check-in/Check-out
  • Guest Communications
  • Guest Experience Management
  • Guest Tracking
  • Historical Reporting
  • Housekeeping Management
  • Income & Balance Sheet
  • Inventory Management
  • Invoice Management
  • Loyalty Program
  • Maintenance Management
  • Maintenance Scheduling
  • Marketing Automation
  • Marketing Management
  • Mobile Access
  • Mobile App
  • Multi-Channel Management
  • Multi-Currency
  • Multi-Language
  • Multi-Location
  • Multi-Property
  • Occupancy Management
  • Online Booking
  • Online Payments
  • Online Reservations
  • Owner Portal
  • Owner Statements
  • Payment Processing
  • Point of Sale (POS)
  • Price Optimization
  • Price/Margin Management
  • Private Rooms
  • Promotions Management
  • Property Database
  • Property Management
  • Rate Management
  • Real-Time Data
  • Real-Time Notifications
  • Real-Time Updates
  • Registration Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Reputation Management
  • Reservations Management
  • Revenue Management
  • Reviews Management
  • Role-Based Permissions
  • Room Availability Schedule
  • Room Booking
  • SMS Messaging
  • Search/Filter
  • Self Check-In/Check-Out
  • Short/Long Term Rental
  • Single Property
  • Site Maps
  • Site Reservation Management
  • Spa/Activity Management
  • Task Management
  • Tax Management
  • Template Management
  • Third Party Booking
  • Third-Party Integrations
  • Transaction History
  • User Management
  • Website Integration

Integrations

  • Total integrations62
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net
  • Total integrations6
  • Beyond
  • Breezeway
  • Duve
  • Google Analytics 360
  • Guesty
  • Mailchimp
  • Meta for Business
  • Operto Teams
  • PayPal
  • PriceLabs
  • QuickBooks Online Advanced
  • RemoteLock
  • ResortCleaning
  • Revinate
  • SiteMinder
  • Stripe
  • Vrbo
  • Xero
  • Zapier
  • authorize.net

User reviews that mention these apps

WD
AvatarImg

William D.

Hospitality, 11-50 employees

Used other for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend3/10

Share this review:

roomMaster logo

roomMaster

Expensive customer support and hardware costs. We then had to pay to get our database.

Reviewed 4 years ago

We tried to upgrade the software to their newer cloud-based software. We specifically had to change software because their website booking module we used on our own website (we owned the software) was no longer being supported/continued. We had to either upgrade to their web-based system or upgrade the software entirely to their new in house (server) platform with a lot of new hardware needed. We did...

Pros

The software is easy to pick up and figure out without too much training. The software and system we had was server/property-based and owned. That was important because internet access was spotty until we had a dedicated fiber line installed.

Cons

The software we owned outright was being discontinued for support using the Roommaster online booking engine widget we used on our own website. To upgrade we needed a new server and more new hardware then our budget would allow. We were trying to get away from Windows computers because of the the security maintenance needed for PC systems. (We had a virus from an email a few years back and lost data.) We ultimately went with a cloud-based system that could run with inexpensive Chromebooks (easy security maintenance). Roommaster wanted us to pay to get your own database information out of their system when we wanted to leave their software.

Vendor response

Thank you for taking the time to provide the review. In January 2019, InnQuest announced the consolidation of the roomMaster solution, ending the legacy Edition Model. roomMaster is now offered as one solution either as a fully hosted cloud PMS, an on-premise Server based install and even a lite version that is 100% Web Based. Support was ended for the legacy editions for many reasons, but mostly...