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roommaster vs Guesty Comparison (2026)

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Good recommendations?

roommaster

Guesty

Overview

Comprehensive hotel management software featuring robust tools, advanced reporting, and 24/7 award-winning support.

The #1 AI-powered vacation rental software. Maximize profit with the strategic AI Agent, automate operations, and scale distribution to 60+ OTAs. Supporting portfolios of 1 to 500+ listings, Guesty is the engine inside 500K+ properties driving an average 33% revenue growth in year one.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

150

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

130

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

4.4

485

358

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

Pros

“They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests.”

Maxwell P.

General Manager

“I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming.”

Barrett D.

Night Audit

“The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want”

Isabel G.

MANAGER

Pros

“Additionally, the seamless smart lock integration—which automatically generates a unique access code for every single guest—provides incredible peace of mind and makes check-in entirely hands-off."”

Susan V.

Owner

“What has been amazing for me is the owners portal were they can access their calendar, view reservations and block dates for personal use, this has given my company a great transparency view from their perspective.”

Manuel M.

CEO

“The platform provides a centralized system where we can handle reservations, guest communication, pricing, and channel management all in one place.”

Claudia M.

Property Manager

Cons

“One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System.”

Barrett D.

Night Audit

“The interface, while functional, feels a bit dated compared to some newer systems.”

Aaron J.

IT Manager

“Sometimes we would not get the best TECH support based on incomplete information.”

Mary N.

General Manager

Cons

“A few features are missing or limited for traditional hotel workflows—for example, you can’t easily hold back door codes for guests who haven’t submitted a credit card, and there’s no way to send an itemized line-item invoice; it has to go out as the full reservation balance.”

Christopher F.

General Manager

“The main drawback I’ve experienced is the amount of time it took to resolve a group billing issue—over three weeks. While the support team was polite and eventually resolved the problem, the delay impacted our workflow and created challenges for managing a time-sensitive reservation.”

Kaylyn V.

AGM

“I added guesty accounting and it has not worked for me. Since I live in mexico, it is not an option to add multiple taxes and I have not been able to automize my owner reports.”

Manuel M.

CEO