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Hostaway vs roommaster Comparison (2026)

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Hostaway

roommaster

Overview

Trusted by 20,000+ property managers worldwide, Hostaway is the industry leading, AI-powered vacation rental management platform. Grow your business, automate guest communication, sync listings across channels like Airbnb, and boost direct bookings from one unified platform.

Comprehensive hotel management software featuring robust tools, advanced reporting, and 24/7 award-winning support.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

150

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.8

1.6K

1.4K

140

Value for money

Ease of use

Features

Customer support

86%

would recommend this app

4.3

130

Value for money

Ease of use

Features

Customer support

77%

would recommend this app

Pros

“She took the time to walk us through the entire setup process for our property listings and made sure everything was connected properly across all major booking platforms, including Airbnb, VRBO, and Booking.com.”

Hans H.

Owner

“It helps prevent double bookings, keeps calendars updated automatically, and simplifies the entire management process.”

Hans H.

Owner

“Unlike many other platforms that provide instant access, Hostaway requires you to move through several stages: an initial call with a sales representative, signing the paperwork, and then scheduling onboarding sessions. Because each step involves booking time with different teams, the full process took about two weeks.”

Philip S.

Partner

Pros

“They are available 24/7 and actually understand hotel operations, not just software, so they get why a problem is urgent when you have a lobby full of guests.”

Maxwell P.

General Manager

“I enjoy the ease of the check-in process; everything is straightforward and simple. Plus, making changes to reservations is very simple and not time consuming.”

Barrett D.

Night Audit

“The overall experience is very good because the system allow us to make the service exprience as personalized and complex as we want”

Isabel G.

MANAGER

Cons

“There were some integration issues with our current online booking platform that created some discrepancies which was troubling, although their tech support was quick in responding to the issue.”

Robin S.

Owner

“Some clunky features, some info not clear on what exports to which fields in the platforms, and some api limitations”

Peter H.

Owner

“During our initial implementation, the system was not configured correctly, which caused availability to be displayed when the homes were actually unavailable.”

Ashley H.

Property Manager

Cons

“One aspect I do not enjoy about Roommaster is sometimes the payments do not communicate with our Payment Processing System.”

Barrett D.

Night Audit

“The interface, while functional, feels a bit dated compared to some newer systems.”

Aaron J.

IT Manager

“Sometimes we would not get the best TECH support based on incomplete information.”

Mary N.

General Manager