Grapevine Evaluations Pricing, Features, Reviews and Alternatives

I have used other 360 vendors prior to switching to Grapevine 360. This software is easy to use from designing the questions, communicating with those being assessed and respondents, and the excellent content of the reports. The best feature is the ability to compose and customize your own questions. I often adapt questions that they have in their data bank. As consultant with synagogues and clergy,...

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Often, I edit and type my questions in Word and then need to cut and paste into the 360 software, this takes a few extra steps. However, the ability to customize questions outweighs the extra few minutes. I would like to see a spell checker added when questions are edited.

The presentation of the review itself is professional and easy for the raters to navigate. It allows for the user to customize all aspects - the rating scale, questions, the communication to participants, etc. The report that is generated is excellent - comprehensive, detailed, and thorough - and all at the push of a button. It's a wonderful tool to use for a 360 report.

I find the set up of the review to be somewhat challenging. Because I don't use it all the time (we do a series of reviews and then I may not revisit it again for some time), I forget the steps involved in setting it up. For example, I will have a participant that's "not registered", and it will take me some time to figure out what step I missed. Or, more recently, I accidently assigned someone as a "participant" when they were a "rater" and couldn't figure out how to remove them from the participant list.

The support was very good when we had problems, the answer are reasonably fast and direct to the point.

Gathering reports from the answer was very inefficient. Setting up a feedback was also quite complex. The flow of releasing a feedback for filling is very unfriendly and complex .

Customer support, especially by CSR, was excellent throughout our two evaluations. We made some initial configuration errors that caused our evaluation reports to be empty, and CSR worked diligently over phone and email to help reconfigure the system to match our needs and set us up for success in future runs.

Entering/modifying questions, rating scales, and organization is quite onerous with the way the system is laid out. It's impossible to make edits to more than one question at a time, meaning that you're essentially starting from scratch if you want to make significant changes from evaluation to evaluation. Related to this, understanding all of the lingo and concepts that go into each report/evaluation would require an entire orientation unto itself. I wouldn't describe the system as accessible or easy to use.

easy to maneuver, can export info as needed.

Outdated, lots of manual work required. Have to log into each survey to check the status. Very hard on our participants that are usually a part of multiple surveys. They have major password issues. Should have one portal for a participant where they can sign in and access all the surveys associated with their name. For example, we have managers with 10 participants and they have to have 10 different log in for each one. Not easy on participant or administrator. System hasn't changed in years. Also, administrator has to send email reminders. Should be system generated by now. System should also be able to generate GAP reports between old survey and resurvey verses admin doing manually.