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Assembled vs Calabrio ONE Comparison (2026)

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Assembled

Calabrio ONE

Overview

AI-powered workforce management with ML-based forecasting, intelligent schedule optimization, and real-time operational visibility for modern support teams.

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

295

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.7

Value for money

Ease of use

Features

Customer support

91%

would recommend this app

4.5

263

173

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“Missing some features that I prefer based on using other WFM software such as Aspect for example grabbing multiple codes at one time on the scheduling view to update multiple segments at one time for dates/times.”

Geran S.

Scheduling Analyst

“I would like the option to select muliple individual members of the team so I can compare their rotas and make changes without having to see the non-relevant members”

Leon m.

operations senior

“It contains a lot of information and gadgets to track the agent's performance, it makes the tracking easier”

Pamela C.

Team lead

Pros

“Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling”

Hassan A.

Customer service leader

“It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence.”

Brittany D.

Retention Specialist

“I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.”

Dorothy S.

Customer Service Representative

Cons

“It is very time consuming adjusting schedules for temporary schedule changes and the inability to shift entire shifts at once, having to do each part of a shift individually is an additional chore.”

Skyler M.

Customer Service Coach

“Some settings are stuck and can't be changed without admin permissions, making it difficult to use”

Pamela C.

Team lead

Cons

“Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.”

Hassan A.

Customer service leader

“whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.”

Dorothy S.

Customer Service Representative

“It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day.”

John V.

Resolution Specialist