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Assembled
Workforce Management Platform
Assembled Pricing, Features, Reviews and Alternatives
Assembled product overview
Price starts from
15
/user
Per month
What is Assembled?
Assembled is a modern workforce management platform built for rapidly scaling global support teams. We help teams forecast support demand, build and manage team schedules, track real-time performance and schedule adherence, and uncover insights to improve support operations. We are built for the entire support team - from workforce managers looking to uncover insights to empowering agents in the tools they use.
Key benefits of using Assembled
- Fast, intuitive, and fully customizable scheduling
- Meaningful cross-team visibility
- Powerful, accurate, and actionable forecasting
- Centralized, robust, and relevant reporting
Typical customers
Platforms supported
Support options
Training options
Assembled pricing information
Value for money
4.7
/5
62
Starting from
15
/user
Per month
Pricing options
Value for money contenders
Assembled features
Functionality
4.4
/5
62
Total features
44
3 categories
Most valued features by users
Functionality contenders
Assembled users reviews
Overall Rating
4.7
/5
62
Positive reviews
98
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend9.31/10
46
15
1
0
0
Jordan P.
Business Analyst
Overall rating contenders
Irina L.
Information Technology and Services, 201-500 employees
Used daily for 1-2 years
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Assembled evaluates historical data of the number of contacts to make work volume predictions. This is especially helpful when it comes to tweaking schedules during the holiday season and upcoming campaigns, as well as making hiring projections. Assembled helps our support team distribute the tasks throughout the day to meet company SLAs. We know when we need to be on tickets and when we can schedule team meetings, training, as well as devote time to other projects. There is a clarity of what needs to be done and when yet no pressure over the adherence because Assembled always leaves room for a considerable degree of latitude.
Assembled built custom features to comply with our needs: - what-if analysis (we play around with different shifts and number of active agents to come up with the best scheduling. When we hire new agents, Assembled helps us identify what shifts we need them in); - GCalendar integration; - productivity score; - custom reports (e.g. staffing requirements during the holiday season, specific schedule...
Take the existing backlog into consideration when forecasting the workload. I know that guys are already working on it.
Nicole E.
Consumer Services, 201-500 employees
Used daily for 1-2 years
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We've solved a lot of issues with trusting the data, obtaining an accurate forecast and more accurate agent activity tracking by moving to Assembled. This has given us the ability to really dive into the data we see to determine outliers and provide more strategic guidance to the business across several teams with ease. For the cost of the tool, it's definitely the best 'bang for your buck' in terms of WFM tools, the available features and seamless integration with Zendesk tools.
Integration was definitely the easiest & quickest I've ever been apart of; Most tools will tell you a matter of months up to a year for implementation, but Assembled had us up & running within 2 weeks. Just an incredible support team who's always available to help us learn more about the tool, and really takes in our feedback to help make it even better. I can't say enough positive things about the...
The biggest challenges we have with the tool is around scheduling and audit trail tracking. For scheduling, there's a ton of manual work required for making schedule changes as some basic features (like shift swaps) just don't exist in the tool. There's also not a lot of bulk editing options when it comes to editing or adding multiple events at the same time so these must all be done manually on an...
Liz G.
Insurance, 51-200 employees
Used daily for 6-12 months
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honestly nothing I do not like using it, and will use 5/9 whenever possible cause the reporting in 5/9 is much better
the visualization, the way it is so bulky, and the fact that as a manager I have to decipher the data insteap of being able to get a snapshot is quite a turn off.
Rachel C.
Real Estate, 201-500 employees
Used daily for 6-12 months
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There are so many great features about Assembled: the ability to display multiple time zones, templates, how easily you can move a member to a different team. As the person that creates the schedule for my team, these features have made scheduling so much easier compared to other WFM tools that we have used previously.
I've noticed glitches from time to time with the dates of time off requests. It would be nice if a time off request is canceled that the base activity or previous tasks could be restored. While the time off requests overview is great, what could make it better is the ability to view both pending and approved requests at the same time.
Sam O.
Computer Software, 1,001-5,000 employees
Used daily for less than 6 months
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The entire process, from pre-sale to post-sale, has been a pleasant one for me and my company. Assembled takes the implementation process very seriously and has been transparent and communicative through the process. I fee like we're in good hands with their team and know our opinions and feedback will be taken into account when they're working to improve the software.
Assembled provides an all-encompassing set of tools that allow you to easily forecast your inbound volume and create schedules for your team to cover that volume. The reporting is solid, it's fairly easy to create schedules days or weeks at a time, and is simple to navigate. Unlike other tools, Assembled seems to also care about the agent experience, and has done a good job in creating a sophisticated product that is easy for agents to grasp. Finally, I've been impressed with their out-of-the-box integrations with other software, which was of critical importance to us when searching for a scheduling tool.
Assembled is still a young company, so there are plenty they can work on. In an ideal world, the tool would generate schedules for our team based on projected volume and rules we set, and the product isn't quite there yet. The forecast is still a work in progress and I'm hopeful the new seasonal forecast can be leveraged by the time our busy season starts again.
Assembled FAQs
Assembled has the following pricing plans:
Starting from: $15.00/month
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)
Q. Who are the typical users of Assembled?
Assembled has the following typical customers:
Large Enterprises, Mid Size Business
Q. What languages does Assembled support?
Assembled supports the following languages:
English
Q. Does Assembled offer an API?
Yes, Assembled has an API available for use.
Q. What other apps does Assembled integrate with?
Assembled integrates with the following applications:
Salesforce Service Cloud, Five9, Slack, Gladly, Google Calendar, Kustomer, Intercom, Zendesk Suite
Q. What level of support does Assembled offer?
Assembled offers the following support options:
Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
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