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NiCE CXone vs Calabrio ONE Comparison (2026)

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NiCE CXone

Calabrio ONE

Overview

For organizations around the globe, NICE provides customer experience (CX) solutions that increase customer satisfaction, boost operational efficiency, and strengthen brand value.

Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

110

/user

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

295

One-time payment

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.2

582

273

206

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.5

263

173

Value for money

Ease of use

Features

Customer support

78%

would recommend this app

Pros

“They've also been great as we work through multiple implementations - they've been great support throughout the process and we're excited to further streamline our workflows and automate processes to improve the customer service experience while supporting our agents by giving them the tools they need to excel.”

Cara P.

Access to Services Section Manager

“The applications are reliable, it's so helpful to see agent activity in real time but also see historical trends, and the technology is intuitive.”

Cara P.

Access to Services Section Manager

“I especially appreciate the flexibility in configuring call flows and IVRs using Studio.”

vignesh k.

Technical specialist

Pros

“Unified, easy WFM/QM, AI analytics, strong support & integrations as it helps with literally everything regarding the RTM and scheduling”

Hassan A.

Customer service leader

“It allows me to change my break/lunch times as well as request shift swap, and easier way to keep up w/ my adherence.”

Brittany D.

Retention Specialist

“I was able to request for overtime for my shift even for my rest day and also I was able to check my performance with the help of this tool.”

Dorothy S.

Customer Service Representative

Cons

“It will hold the calls in the queue which upsets customers.”

Carli N.

Scheduling

“Some features that we require are not available and can sometimes take a long time to implement or even assess whether or not it can be implemented.”

Sergio M.

Senior Call Center Administrator

“It's the knowledge base that seems to cause confusion and/or new product features that don't work as expected.”

Sarah P.

Automation Consultant

Cons

“Some parts of the interface may not feel immediately intuitive, and a few users have pointed out that call transcription accuracy could be better.”

Hassan A.

Customer service leader

“whenever I select the agent schedule messenger, the app shows my schedule yesterday later after a few hours. And when I check my current schedule, sometimes I got called out since I'm punching the wrong activity for a particular time because the messenger shows yesterday's schedule.”

Dorothy S.

Customer Service Representative

“It is hard to look at my schedule because I am located in the Philippines and the calabrio schedule is showing the Philippine time which is day 2 or 3 hours before the end of day then continuing the remaining hours on the next day.”

John V.

Resolution Specialist