Branch Pricing, Features, Reviews & Comparison of Alternatives

Branch

Branch helps hourly workers get ahead financially.

4.59/5 (665 reviews)

Branch overview

What is Branch?

Branch is a mobile-first technology that helps hourly workers get ahead financially. The application allows users to budget, take paycheck advances, and earn more income by picking up available shifts. By focusing on the hourly worker, Branch also helps companies attract and retain their hourly employees, which can in turn create better customer experiences and reduce turnover. Branch’s background in rolling out solutions across enterprises has provided better end-user experiences for both employees and employers.
www.branchmessenger.com

Pricing

Pricing options
Free
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada

Supported languages

English, French, German, Italian, Portuguese, Spanish
Branch screenshot: Get an overview of upcoming account, upcoming expenses, and spendingBranch MessengerBranch screenshot: Access a portion of earned wages instantlyBranch screenshot: Users can view per-location reports through the dashboardBranch screenshot: Messages, images, videos, and files can be posted to the activity feedBranch screenshot: Users can choose whether or not manager approval is required for shift swaps and time off

Branch user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.5
  4.7
  4.5
Opeyemi Olaniyi

branch messenger review

Used weekly for 6-12 months
Reviewed 2018-12-18
Review Source: Capterra

Pros
The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.

Cons
Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.

Rating breakdown

Ease of use
Features

Likelihood to recommend: 7/10

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Josheoni Kapule

Free and Easy to use

Used daily for 6-12 months
Reviewed 2020-11-21
Review Source: Capterra

My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you

Pros
What I liked about branch is that it's simple and easy. I've only use this for a couple of months and I have not ran into any major problems. I like the fact that it's free you could link your bank to it if it qualifies, you can lock and unlock your card without calling 1-800 customer service, you can add funds, you can move funds, link to Google pay, and you can even ask for a Payday advance. That's if you qualify.

Cons
No there are a couple of things that I don't like about it is that I know it's simple and easy to use but sometimes it's a little too simple. Like for example when you want to add funds if you're adding from a bank account it will take three to five business days and for me that's way too long. But also concerns me is that there is no setting to manage alerts for example every time a money is being taken out or my card is being used at the store I want to get an alert so I know with branch there's no settings whatsoever. My last concern is that there is no online chat for customer service. By the time most people get off which is at 5:00 and then get home around 6:00 the banks are already closed. now if I'm sitting there and I want to go over my finances and I see something wrong in my account I don't want to have to wait until the following morning when I'm at work. I want to take care of the issue right then and there with most banks such as Wells Fargo is 24/7. I feel if the customer service is not there then you're never going to be serviced the way you should as a customer. I mean without customers there's no business.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Amy Popenhagen

Overall I really like this app

Used daily for 6-12 months
Reviewed 2017-09-21
Review Source: Capterra

I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift

Pros
I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where

Cons
I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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SHENEA ADAMS

Love it

Used daily for 2+ years
Reviewed 2020-12-10
Review Source: Capterra

It was very easy to use. Loved it alot to use to use it.

Pros
Every feature on this software I like . It was very very easy to learn how to use it didn't take long

Cons
There wasn't nothing I didn't like inlikedd everything about it. Very good software to use lol very easy

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Betsy Vega

Branch Messenger has always been easy and convenient to use.

Used daily for 6-12 months
Reviewed 2018-02-15
Review Source: Capterra

Pros
I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.

Cons
I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Branch pricing

Pricing options
Free
Subscription
View Pricing Plans

A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.

Branch features

API
Activity Dashboard
Employee Management
Employee Self Service
Reporting & Statistics
Third Party Integration

Activity Tracking (288 other apps)
Applicant Tracking (342 other apps)
Automatic Notifications (421 other apps)
Customizable Branding (332 other apps)
Customizable Reporting (315 other apps)
Data Import/Export (319 other apps)
Employee Database (328 other apps)
Employee Onboarding (271 other apps)
Employee Portal (272 other apps)
Performance Management (274 other apps)
Real Time Reporting (279 other apps)
Recruitment Management (300 other apps)
Reminders (285 other apps)
Self Service Portal (382 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Branch

Key features of Branch

  • Access controls
  • Budgeting
  • Earnings tracking
  • Employee scheduling
  • Employee self-service
  • File sharing
  • Geofencing
  • In-app messaging
  • Instant pay
  • On-demand shift coverage
  • Overdraft alerts
  • Read receipts
  • Time tracking
  • Web dashboard
View All Features

Benefits

Employees can increase financial wellness with budgeting tools and instant access to earned wages to meet bill payments, unexpected emergencies, or expenses ahead of the two week pay period.

The mobile app allows employees to view and manage their shift coverage, overtime, attendance, and earnings.

With shift flexibility, employers can maximize shift coverage and enable employees to boost earnings by picking-up more shifts.