Branch is a mobile-first technology that helps hourly workers get ahead financially. The application allows users to budget, take paycheck advances, and earn more income by picking up available shifts. By focusing on the hourly worker, Branch also helps companies attract and retain their hourly employees, which can in turn create better customer experiences and reduce turnover. Branch’s background in rolling out solutions across enterprises has provided better end-user experiences for both employees and employers.
The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.
Pros The update interval for this app is way frequent and actually fixes things. I work with a bunch of friends and with branch messenger, it is much easier to schedule and update our calendar to our taste. Effectiveness has never been this easy and cheap as now, there is no need to have a squabble with anyone over who was meant to do what and at what time, they all constantly get reminded and everyone gets on easy. The upcoming schedule notification is great, the chatroom is just right for sharing information and the news feed is perfect for broadcast messages.
Cons Branch simply glitches and that's just about everything i hate about it. Sometimes when trying to make a post, branch puts you off with a response about how your post can not be published at the moment, then, you make the post again in an effort to get your aim achieved and then voila, you've got duplicate posts to your name. This is something that needs to be fixed asap.
My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you
My overall experience is okay what I recommended to my family and friends as of right now no. I personally think that Branch should add a little bit more options and definitely have that online customer service chat whether it being live or a robot. Thank you
Pros What I liked about branch is that it's simple and easy. I've only use this for a couple of months and I have not ran into any major problems. I like the fact that it's free you could link your bank to it if it qualifies, you can lock and unlock your card without calling 1-800 customer service, you can add funds, you can move funds, link to Google pay, and you can even ask for a Payday advance. That's if you qualify.
Cons No there are a couple of things that I don't like about it is that I know it's simple and easy to use but sometimes it's a little too simple. Like for example when you want to add funds if you're adding from a bank account it will take three to five business days and for me that's way too long. But also concerns me is that there is no setting to manage alerts for example every time a money is being taken out or my card is being used at the store I want to get an alert so I know with branch there's no settings whatsoever. My last concern is that there is no online chat for customer service. By the time most people get off which is at 5:00 and then get home around 6:00 the banks are already closed. now if I'm sitting there and I want to go over my finances and I see something wrong in my account I don't want to have to wait until the following morning when I'm at work. I want to take care of the issue right then and there with most banks such as Wells Fargo is 24/7. I feel if the customer service is not there then you're never going to be serviced the way you should as a customer. I mean without customers there's no business.
I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift
I like the scheduler and the ability to share these things with staff easily. I love the shift swap so that i don't always need to be the one looking to replace someone's shift
Pros I love the scheduler and the ability for employees to shift swap. It saves time and energy for me that could be used else where
Cons I have trouble with the transition from the main page to the shift or shift swap page. It sometimes will not change or takes forever
Branch Messenger has always been easy and convenient to use.
Used daily for 6-12 months
Reviewed 2018-02-15
Review Source: Capterra
I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.
Pros I love that all you have to do is post the picture of the schedule and it will automatically list all the people working that day and it alerts everyone automatically. I think it is extremely convenient and I never miss a shift this way.
Cons I don't think that there is a lot to dislike about Branch Messenger. Whenever I had issues with the app, customer support always got back to me quickly. I think that there is this one glitch when I look at the picture schedule and go back, the bottom tab that lets me navigate disappears so I have to exit out of the app and restart.
A free plan is available, for an unlimited number of employees & managers.
Quotes for Enterprise plans, which offer additional features, are available on request.
Employees can increase financial wellness with budgeting tools and instant access to earned wages to meet bill payments, unexpected emergencies, or expenses ahead of the two week pay period.
The mobile app allows employees to view and manage their shift coverage, overtime, attendance, and earnings.
With shift flexibility, employers can maximize shift coverage and enable employees to boost earnings by picking-up more shifts.
FAQs for Branch
Below are some frequently asked questions for Branch.
Q. What type of pricing plans does Branch offer?
Branch has the following pricing plans:
Pricing model: Free, Subscription
Q. Who are the typical users of Branch?
Branch has the following typical customers:
Small Business, Large Enterprises, Mid Size Business
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