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Connecteam vs Upper Hand Comparison (2026)
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Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Upper Hand
4.1
(110)5
47
4
38
3
13
2
9
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
A modern communication experience for you and your team
Upper Hand is the leading scheduling software for sports and fitness businesses. Let clients browse programs and availability online and book classes, lessons, training sessions, and more. Get paid how you want with customizable payment options, and eliminate double booking conflicts.
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.6
5.3K
5
4
3
2
1
3.6K
1.4K
191
23
16
- Value for money
- Ease of use
- Features
- Customer support
80%
would recommend this app4.1
110
5
4
3
2
1
47
38
13
9
3
- Value for money
- Ease of use
- Features
- Customer support
62%
would recommend this appPros
“Not only can we communicate with staff and update scheduling, there are forms for staff retention as well as a reward system that we can use to keep our staff motivated.”
CK
Christina K.
Manager
“We have a few different roles in our business and it requires each of them to have their own shift with that when updating the same shift I wish there was some way that we could update the shift once instead of having to change each one for the different role eg: connected shifts.”
CM
Courtney M.
Operations Coordinator
“I also appreciated the customization options, which made it possible to tailor workflows and features to suit different business needs. Although some advanced features require higher-tier plans and setup can take time initially, the software overall improved organization, accountability, and day-to-day efficiency within the team.”
AW
Allen W.
Rollingstock Maintenance Team Leader
Pros
“I requested for multiple memberships per account.”
CS
Chris S.
Owner
“Still has too many steps for calendar view to see full view of instructors”
AB
Andrew B.
Owner
“You can create memberships, individual events, recurring events, camps, cage rentals, etc.”
ES
Edward S.
Owner
Cons
“We discovered during payroll processing that regular, overtime, and vacation hours were not transferring correctly, resulting in all hours being imported as regular hours.”
AS
Anthony S.
CIO
“Notification fatigue risk – With chats, updates, tasks, and alerts all in one app, employees can sometimes feel overwhelmed if notifications aren’t managed carefully.”
RS
Radha S.
Legal Assistant
“The current layout tends to focus on upcoming items, making it less intuitive when trying to review past events or quickly view an entire month's schedule at a glance.”
AM
Amy M.
Owner
Cons
“Not being able to delete memberships.”
AB
Anthony B.
Owner
“The other thing is only being able to completely block users from booking/registering for things instead of picking and choosing what can be done on the client facing side vs the admin.”
ZB
Zeena B.
Operations Coordinator
“While we do like many of the features, the way we were told they would work is not happening. When we bring issues to Support, there is mostly no fix and we are told there’s nothing that can be done to fix it OR they don’t know why it doesn’t work.”
MN
Mark N.
Director of Sales & Marketing
- Vendor responds to reviews
- Last review2 days ago
- Vendor responds to reviews
- Last review2 years ago
Key features
- Total features180
- 360 Degree Feedback
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Attendee Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Time Capture
- Availability Management
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Booking Management
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Management
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Management
- Class Registration
- Class Scheduling
- Client Management
- Client Portal
- Client Profiles
- Clock In/Out
- Collaboration Tools
- Color Codes/Icons
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Commission Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Convert to PDF
- Corporate/Business
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Security
- Data Synchronization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discount Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- Dues Management
- EDI
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Management
- Event Calendar
- Event Management
- Event Registration
- Event Scheduling
- Event Ticketing
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Management
- Financial Reporting
- For Dance Studios
- For Gyms
- For Lawn Care
- For Martial Arts
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- For Yoga/Pilates Studios
- Forecasting
- Forms Creation & Design
- Forms Management
- Franchise Intranet
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Registration
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Hybrid Trainer
- In-person Trainer
- Instructor Management
- Inventory Management
- Invoice Management
- Lead Management
- Member Accounts
- Member Communication
- Member Database
- Member Directory
- Member Management
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mobile Access
- Mobile App
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Payments
- Online Registration
- Parent Portal
- Payment Processing
- Performance Metrics
- Personalization
- Point of Sale (POS)
- Program Management
- Progress Tracking
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring/Subscription Billing
- Refund Management
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Scheduling
- Room Booking
- Royalty Management
- Sales Activity Management
- Sales Reports
- Scheduling
- Search/Filter
- Secure Login
- Self Service Portal
- Session Notes
- Space Management
- Sport Coaching
- Staff Management
- Student Management
- Team Management
- Third-Party Integrations
- Timesheet Management
- Training Management
- Transaction History
- User Management
- Visual Analytics
- Wait List Management
- Waiver Management
- Website Integration
- Website Management
- eCards
- Total features130
- 360 Degree Feedback
- AI Copilot
- API
- Absence Management
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Action Management
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Ad hoc Reporting
- Add & Edit Photos
- Address Book
- Alerts/Escalation
- Alerts/Notifications
- Applicant Tracking
- Appointment Management
- Appointment Scheduling
- Approval Process Control
- Approval Workflow
- Archiving & Retention
- Assessment Management
- Asset Tracking
- Assignment Management
- Asynchronous Learning
- Attendance Management
- Attendance Tracking
- Attendee Tracking
- Audio/Video Messaging
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Time Capture
- Availability Management
- Benchmarking
- Benefits Management
- Billable & Non-Billable Hours
- Billing & Invoicing
- Biometric Recognition
- Bite-Sized Learning
- Blended Learning
- Blogs
- Booking Management
- Brainstorming
- Break Management
- Built-in Course Authoring
- Built-in LMS
- Business Process Automation
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Candidate Management
- Candidate Profiles
- Candidate Sourcing
- Candidate Tracking
- Capacity Management
- Capacity Planning
- Care Plan Management
- Catalog Management
- Categorization/Grouping
- Certification & Licensing
- Charting
- Chat/Messaging
- Chatbot
- Checklists
- Claims Management
- Class Management
- Class Registration
- Class Scheduling
- Client Management
- Client Portal
- Client Profiles
- Clock In/Out
- Collaboration Tools
- Color Codes/Icons
- Comment Library
- Commenting/Notes
- Commercial Inspections
- Commission Management
- Communication Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Configuration Management
- Contact Database
- Contact Management
- Content Library
- Content Management
- Content Sharing
- Convert to PDF
- Corporate/Business
- Course Authoring
- Course Library
- Course Management
- Course Publishing
- Course Tracking
- Credit Card Processing
- Customer Accounts
- Customer Database
- Customizable Branding
- Customizable Dashboard
- Customizable Fields
- Customizable Forms
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Customization
- Dashboard
- Data Capture and Transfer
- Data Import/Export
- Data Security
- Data Synchronization
- Deadline Management
- Digital Signage
- Digital Signature
- Directory Listing Management
- Discount Management
- Discussions/Forums
- Dispatch Management
- Document Automation
- Document Capture
- Document Classification
- Document Management
- Document Review
- Document Storage
- Drag & Drop
- Drag & Drop Editor
- Driver Management
- Dues Management
- EDI
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Management
- Email Marketing
- Email Reminders
- Employee Activity Monitoring
- Employee Communities
- Employee Database
- Employee Directory
- Employee Engagement
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Photos
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Employee Training
- Engagement Tracking
- Equipment Management
- Event Calendar
- Event Management
- Event Registration
- Event Scheduling
- Event Ticketing
- Event/Activities Planning
- FMLA Administration
- Facility Asset Management
- Facility Management
- Facility Scheduling
- Feedback Management
- File Management
- File Sharing
- File Storage
- Filtering
- Financial Management
- Financial Reporting
- For Dance Studios
- For Gyms
- For Lawn Care
- For Martial Arts
- For Nonprofits
- For Nursing Homes
- For Plumbing Industry
- For Small Businesses
- For Staffing Agencies
- For Vacation Rentals
- For Yoga/Pilates Studios
- Forecasting
- Forms Creation & Design
- Forms Management
- Franchise Intranet
- Front Desk Management
- Fuel Tracking
- Full Text Search
- GPS
- Gamification
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Goal Management
- Goal Setting/Tracking
- Graphical Workflow Editor
- Group Management
- Group Messaging
- Group Registration
- Group Scheduling
- HIPAA Compliant
- Historical Reporting
- Home Health Care Management
- Hybrid Trainer
- In-person Trainer
- Instructor Management
- Inventory Management
- Invoice Management
- Lead Management
- Member Accounts
- Member Communication
- Member Database
- Member Directory
- Member Management
- Member Portal
- Member Types
- Membership Management
- Membership Renewals
- Mobile Access
- Mobile App
- Multi-Location
- Multiple User Accounts
- Online Booking
- Online Payments
- Online Registration
- Parent Portal
- Payment Processing
- Performance Metrics
- Personalization
- Point of Sale (POS)
- Program Management
- Progress Tracking
- Real-Time Data
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring/Subscription Billing
- Refund Management
- Registration Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Scheduling
- Room Booking
- Royalty Management
- Sales Activity Management
- Sales Reports
- Scheduling
- Search/Filter
- Secure Login
- Self Service Portal
- Session Notes
- Space Management
- Sport Coaching
- Staff Management
- Student Management
- Team Management
- Third-Party Integrations
- Timesheet Management
- Training Management
- Transaction History
- User Management
- Visual Analytics
- Wait List Management
- Waiver Management
- Website Integration
- Website Management
- eCards
Integrations
- Total integrations12
- ADP Next Gen HCM
- ADP Workforce Now
- Fivetran
- Google Calendar
- Gusto
- MYOB Business
- Paychex
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Snowflake
- Wix
- Xero
- Zapier
- Total integrations2
- ADP Next Gen HCM
- ADP Workforce Now
- Fivetran
- Google Calendar
- Gusto
- MYOB Business
- Paychex
- QuickBooks Online
- QuickBooks Payroll
- RUN Powered by ADP
- Snowflake
- Wix
- Xero
- Zapier
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