Upper Hand Pricing, Features, Reviews & Comparison of Alternatives

Upper Hand

Scheduling and management software for sports and fitness.

4.16/5 (64 reviews)

Upper Hand overview

What is Upper Hand?

Upper Hand is the leading business management solution that helps sports and fitness businesses win. Powered by a suite of cloud-based tools, Upper Hand streamlines front desk and back office operations, allowing owners and admins to escape the administrative vortex and spend more time doing what they love - helping clients and athletes achieve their goals.

Upper Hand provides solutions for fitness clubs and studios, sports facilities, and sports training businesses with tools to effectively manage things like registration, scheduling, memberships, facility resources, payments, retail and inventory, and more. Upper Hand also serves franchises and multi-location businesses with a customizable and scalable enterprise platform.

Let's talk about how we can help your business. Learn more at Getupperhand.com.
getupperhand.com

Pricing

Starting from
$75/month
Pricing options
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States

Supported languages

English
Upper Hand screenshot: Upper Hand helps simplify check-out from start to finish, allowing customers to pay via credit, check or cashUpper Hand screenshot: Create, register and charge clients on the spot - anywhere, from any deviceUpper Hand screenshot: With client-centered marketing, users can realize improved cash flow, reduce client drop-off rates and increase the power of word-of-mouth in online social conversationsUpper Hand screenshot: Stay up-to-date with clients and their training history with features for contact managementUpper Hand screenshot: All-in-one software.Upper Hand screenshot: Calendar with quick-actions.Upper Hand screenshot: Robust membership reportingUpper Hand screenshot: Retail managementUpper Hand screenshot: Customizable calendar columns.Upper Hand screenshot: Industry-leading client experience.Upper Hand screenshot: Robust inventory reporting.Upper Hand screenshot: Run effective geo-marketing campaigns with contact heat maps.Upper Hand screenshot: Easily check-in clients, manage waitlist, view notes and session details right form the calendar

Upper Hand reviews

Value for money
Features
Ease of use
Customer support
  4.1
  3.8
  4.0
  4.4
Jiselle Perez

So convenient!

Used weekly for less than 6 months
Reviewed 2020-01-30
Review Source: Capterra

The entire process has been easy from the initial request for information, to setting up our programs and events. Would definitely recommend their software!

Pros
Being a non-profit that is focused on many aspects, this software helps me in each one. The many programs we run, employee tracking, and in the near future, facility management. You aren't really limited to what you can do with this software. If it isn’t something they currently do, they are open to any and all ideas to make it even more user friendly. Whatever makes it easier for us!

Cons
The only downside is some of the small things that we aren’t able to customize ourselves, as far as special questions in the account creation process. Since they are always updating and coming up with ideas, I’m sure it will happen soon.

Response from Upper Hand


Hi there Jiselle,

We appreciate the kind words! We're thrilled to hear that Upper Hand has worked out for you and has helped manage your programs and staff. It's always humbling to hear how we're able to make our customers' lives easier.

We're also happy that you have found the software very customizable and flexible - that is music to our ears! We put a lot of work into hearing our customers' feedback, so we're glad to hear it's serving its purpose and helping you out.

Have a great day, and thanks for the review!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Rob Smith

UpperHand review

Used daily for 1-2 years
Reviewed 2020-01-21
Review Source: Capterra

Customer support is fine. No complaints.

Pros
Saves me time scheduling sessions. Saves me time processing payments.

Cons
The way our sessions are set-up makes it a bit difficult to customize the software events and scheduling. I spend a lot of time helping our clients work with the app. My coaches don't like the calendar view. It would be great if there was a client facing calendar of our events prior to client purchase. There are limitations on the scheduling side.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 6/10

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Brett Lin

Frustrating

Used daily for 6-12 months
Reviewed 2017-05-19
Review Source: Capterra

Pros
I like the concept of what they are trying to do. I really believe there's a need for it and was sold from the beginning from the sales and marketing team who told me everything or software could do. Also their customer service is very good, they have a support team that gets back to you quickly which is always great, but I think they are overwhelmed.

Cons
I'm really not one to complain, but this experience has been very frustrating. Like trying to hang onto a greased pig. Especially trying to get to the root of the problem-- it's really difficult to do and feels like you have to fight to get real answers. For every camp or clinic we post, there seems to be some bug that customers can't figure out. And I can't help but feel that the upper hand team is blaming that on the customer or on us rather than taking steps to eliminate recurring confusion. I feel like to the upper hand team, any issues are no big deal as their development team is working to fix them.. but those issues end up being hours and hours for me having to bring those customers back around and get them manually signed up. Additionally, when I was sold on the program, they showed me functionality that would be useful in facets more than just camp sign-ups. Lesson sign-ups, memberships, crm And some others. Just having those would have made the software pay for itself by canceling other software's. However, once we started, we found that those other functionalities did not have the features we needed to be able to use them. I think the software has tons of potential and could be very useful, but I think it needs another one or two years of development with close customer feedback. I don't think it's worth it to pay for it as it is now, I think there are better options. Just my two cents, happy to discuss my experience

Response from Upper Hand


Thanks for your review Brett and we are sorry about your experience using Upper Hand. You definitely hit some bugs as we transitioned into a new interface, and we'd love to show you the new platform after implementing your feedback.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Donny Mark

Thanks UH

Used daily for 6-12 months
Reviewed 2020-02-06
Review Source: Capterra

Excellent, super easy to easy and intuitive..great people at UH

Pros
Ease of use, great customer service, easy for customers and super Intuitive.

Cons
Functionality could be boosted for our industry, a few work around a here and there.

Response from Upper Hand


Hey Donny!

Thanks so much for taking the time to write this review. We're thrilled to hear that you appreciate the customer service and find it easy for your customers to use.

However, we're sorry to hear that the functionality could be boosted for your industry, and we'd like to learn more about the specifics that could be improved for your use case(s)!

I've shared for your feedback with our team and they will be reaching out in hopes of scheduling a product feedback call.

Thank you again for your candid feedback and have a great day!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 8/10

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CHRIS MCGRATH

Great Support, Developing Product

Used daily for 1-2 years
Reviewed 2020-02-07
Review Source: Capterra

We have a facility with multiple zones, with different thigns going on in them depending on the day , and even hour. The software helps us keep everything staffed, organized, and paid.

Pros
We like how easily we can add and change things and how it tailors well to our use case. The team is also very responsive and the software continues to improve.

Cons
Reporting needs to be stronger and more actionable.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Upper Hand pricing

Starting from
$75/month
Pricing options
Subscription
View Pricing Plans

We offer 4 packages, including an enterprise solution. Learn more at getupperhand.com/pricing.

Upper Hand features

Automated Billing
Automated Scheduling
Billing & Invoicing
Calendar Management
Class Scheduling
Electronic Payments
Event Scheduling
Registration Management
Reporting & Statistics

Activity Dashboard (60 other apps)
Attendance Management (67 other apps)
Attendance Tracking (66 other apps)
Automatic Notifications (52 other apps)
Client Portal (45 other apps)
Credit Card Processing (45 other apps)
Customer Database (45 other apps)
POS (44 other apps)
Recurring Billing (41 other apps)
Reminders (45 other apps)
Website Integration (50 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Additional information for Upper Hand

Key features of Upper Hand

  • Calendar
  • Contact groups
  • Contact management
  • Custom waivers
  • Discount management
  • Encrypted payment info
  • Event invitations
  • Facility management
  • Financial tools
  • Fraud protection
  • Inventory Management
  • Marketing
  • Membership Management
  • Merchant and payment gateway
  • Mobile app
  • Multiple trainers
  • Online Booking
  • Online registration
  • Payment processing
  • Payments Hardware
  • Payroll Automation
  • Point of Sale
  • Point of sale
  • Reporting
  • Retail
  • Scheduling
  • Video Analysis
View All Features

Benefits

Eliminate double-booking with resource scheduling and customizable calendar.

Allow clients to book classes, schedule sessions, and sign-up for memberships online.

Manage your pro shop with retail and inventory management tools and real-time reporting.

Transact in-person, enroll walk-ups, and manage your business on the field or on the court.

Manage contact groups and send marketing emails for upcoming events.

Track all transactions and get your money quick with two-day automatic withdrawals.