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Upper Hand

Innovative sports and fitness software

Last updated: December 2024

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Upper Hand - 2025 Pricing, Features, Reviews & Alternatives

Table of Contents

What is Upper Hand?

Upper Hand is the leading provider of full-suite sports and fitness management software that enables businesses to achieve more while doing less.

Sports and fitness facilities, studios, and businesses - from small enterprises to large franchises - use Upper Hand’s integrated software and payments platform to operate their business more efficiently, increase customer satisfaction, and leverage real-time data for better decision-making.

Features of Upper Hand include online scheduling and registration, auto-renewal memberships, facility management, retail and inventory, marketing and client retention tools, reporting and analytics, and more. It comes with integrated payment and POS solutions, which lets staff track, refund and report on online transactions and prevent failed payments by automatically updating expired or replaced cards on the system. Additionally, administrators can utilize the platform to manage staff availability, payroll, program association and more.

For more information on how Upper Hand is reinventing the way business is done in sports and fitness, visit upperhand.com.

Why Upper Hand? Let's explore some benefits.

Optimize business operations:

- Saved time and money by eliminating time-consuming workarounds from inefficient tools/processes

- Improved staff efficiency, morale, turnover, and overall business productivity

- Reduced risk of costly errors and scheduling conflicts from manual tasks and processes

Increase member satisfaction:

- Higher conversion rates via easy booking process that reduces friction during checkout

- Protection against lost sales and churn from client frustrations incurred from poor, sluggish scheduling/software experiences

- Increased customer satisfaction from more convenient and flexible ways to engage and transact

Make better business decisions:

- Instantaneous access to accurate customer and payments data in real-time

- Visualize business KPIs over time, discover buyer trends, & detect impending blockers to growth

- Integrated software & payments platform eliminates need to aggregate data from multiple costly sources

Benefits of using Upper Hand

Easy-to-use software protects against member churn and lost revenue incurred from confusing sluggish experiences

Online and client app scheduling options enable members to book autonomously at their convenience and drives repeat booking

Drives recurring revenue growth with flexible auto-renewal memberships that can be elevated with class credits, retail benefits, and other perks that increase value to clientele

Eliminates costly/frustrating double-booking conflicts by automatically blocking out availabilities of the assigned staff and resources after booking

Business app lets you manage transactions, adjust schedules, and keep you connected with your business at all times

Create any type of program - from lessons to events and rentals - with flexible pricing and billing options that add convenience and encourage higher dollar purchases

Critical client notices, including missing waivers, overdue balances, and remaining credits, appear right from their contact card, allowing your staff to stay up to date with the most important information at a glance

Connected payment and software platform provides instantaneous access to accurate customer and payments data in real-time and saves time aggregating data from outside sources?

Visualize sales performance and buying trends over time, analyze pricing strategies, and spot impending blockers to growth with customizable reports?

Calendar acts as your central hub, giving your staff one place to manage scheduling and availability, check-in clients, view upcoming session details, and transact?

Cloud EMV and hardware integrations make transacting and managing payments seamless on any device, from anywhere

Account updater provides an uninterrupted billing experience and protects against lost revenue and cancellations from card declines

Create segmented contact groups, schedule custom marketing emails, and maximize marketing ROI with contact reporting like heat maps, login dates, and purchasing trends

Payment and billing options including payment plans, package pricing, proration, and Pay Later, offer increased convenience and drive higher dollar purchases

Increase pro shop revenue with retail management tools and real-time inventory reporting that saves time and reduces shrinkage?

Automate your payroll with flexible commission rules and time-clock actions that save you time and eliminate calculation errors?

Membership analytics and detailed sales reports show performance over time, enabling more informed decisions for growth

Starting from

Per month

view pricing plans

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Upper Hand's key features

Most critical features, based on insights from Upper Hand users:

Calendar Management

3.8

(23)

Online Booking

4.0

(19)

Real-time Scheduling

4.5

(17)

Mobile Access

3.9

(14)

Dues Management

4.4

(14)

Mobile App

4.4

(7)

All Upper Hand features

Features rating:

3.8

(111)

Online Registration

3.7

(6)

Space Management

2.0

(1)

Registration Management

4.3

(4)

Equipment Management

1.0

(1)

Payment Processing

4.3

(25)

Event Management

5.0

(1)

Electronic Payments

4.4

(7)

Calendar/Reminder System

5.0

(2)

Booking Management

5.0

(2)

Facility Scheduling

3.5

(2)

Member Portal

5.0

(1)

Recurring/Subscription Billing

4.0

(4)

Attendee Tracking

5.0

(1)

Email Marketing

5.0

(1)

Real-Time Updates

3.0

(2)

Customer Database

3.0

(5)

Website Integration

5.0

(1)

Alerts/Notifications

4.0

(2)

Event Scheduling

5.0

(2)

Member Database

4.3

(17)

Membership Renewals

4.3

(15)

Billing & Invoicing

4.3

(4)

Scheduling

4.8

(4)

Appointment Management

5.0

(2)

Reminders

2.0

(3)

Membership Management

4.0

(2)

Customizable Reports

3.0

(2)

Customizable Forms

2.0

(3)

Real-Time Data

(0)

Progress Tracking

(0)

Website Management

(0)

Program Management

(0)

Point of Sale (POS)

(0)

Personalization

(0)

Performance Metrics

(0)

Parent Portal

(0)

Online Payments

(0)

Multiple User Accounts

(0)

Multi-Location

(0)

Member Types

(0)

Member Management

(0)

Member Directory

(0)

Member Communication

(0)

Member Accounts

(0)

Waiver Management

(0)

Wait List Management

(0)

Visual Analytics

(0)

User Management

(0)

Transaction History

(0)

Training Management

(0)

Timesheet Management

2.0

(3)

Third-Party Integrations

(0)

Team Management

(0)

Student Management

(0)

Staff Management

(0)

Sport Coaching

(0)

Session Notes

1.0

(1)

Self Service Portal

(0)

Secure Login

(0)

Search/Filter

(0)

Sales Reports

(0)

Sales Activity Management

(0)

Royalty Management

(0)

Room Booking

5.0

(1)

Resource Scheduling

(0)

Reporting/Analytics

(0)

Reporting & Statistics

(0)

Refund Management

(0)

Real-Time Reporting

(0)

Data Import/Export

5.0

(1)

Customization

(0)

Customizable Fields

4.0

(1)

Customizable Branding

5.0

(1)

Customer Accounts

(0)

CRM

(0)

Credit Card Processing

5.0

(1)

Contact Management

(0)

Contact Database

(0)

Communication Management

4.0

(1)

Commission Management

(0)

Commenting/Notes

(0)

Color Codes/Icons

(0)

Client Profiles

3.0

(1)

Client Portal

4.0

(1)

Client Management

5.0

(1)

Class Scheduling

(0)

Class Registration

(0)

Class Management

4.0

(1)

Capacity Management

(0)

Availability Management

(0)

Automated Scheduling

(0)

Attendance Tracking

3.0

(1)

Attendance Management

(0)

Appointment Scheduling

5.0

(1)

API

(0)

Address Book

(0)

Lead Management

(0)

Invoice Management

1.0

(1)

Inventory Management

(0)

Instructor Management

(0)

In-person Trainer

(0)

Hybrid Trainer

(0)

Group Scheduling

(0)

Group Registration

(0)

Franchise Intranet

(0)

Forms Management

(0)

Forecasting

(0)

For Yoga/Pilates Studios

(0)

For Martial Arts

(0)

For Gyms

(0)

For Dance Studios

(0)

Financial Reporting

(0)

Financial Management

(0)

Facility Asset Management

(0)

Event Ticketing

(0)

Event Registration

(0)

Event Calendar

(0)

Employee Management

4.0

(1)

Email Reminders

(0)

Email Management

(0)

Document Storage

(0)

Discount Management

(0)

Data Security

(0)

Upper Hand alternatives

Upper Hand

4.1

(111)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

3.9

Features

3.8

Value for Money

4.0

Customer Support

4.3

ClubExpress

4.2

(515)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

3.7

Features

4.0

Value for Money

4.4

Customer Support

4.6

GymFlow

4.9

(14)

visit website

Starting from

129

Per month

Free trial

Free version

Ease of Use

4.8

Features

4.6

Value for Money

4.9

Customer Support

4.9

vcita

4.5

(275)

visit website

Starting from

Per month

Free trial

Free version

Ease of Use

4.4

Features

4.2

Value for Money

4.2

Customer Support

4.2

Upper Hand pricing

Value for money:

4.0

Starting from

Per month

Flat Rate

Pricing details

Subscription

Free trial

Free plan

Pricing range

view pricing plans

Upper Hand integrations (3)

Integrations rated by users

We looked through 111 user reviews, to identify which products are mentioned as Upper Hand integrations, and what is the users perception.

Square Payments

Integration rating: 5.0 (1)

Other top integrations

Snowflake

Fivetran

Upper Hand support options

Typical customers

Freelancers

Small businesses

Mid size businesses

Large enterprises

Platforms supported

Web

Android

iPhone/iPad

Support options

Email/Help Desk

Chat

Phone Support

FAQs/Forum

Knowledge Base

24/7 (Live rep)

Training options

Webinars

Videos

In Person

Documentation

Live Online

Upper Hand reviews

Overall rating

4.1

111

Positive reviews

Rating breakdown

Value for money
Ease of use
Features
Customer support
Likelihood to recommend7.98/10

Rating distribution

Pros

I like the ease of this software, both for the customer and our company. It is super easy to send out marketing and information emails to all contact or select groups.

Morgan R.

CPA, coach

We've really enjoyed the experience with Upper Hand's staff and software. Every interaction has been friendly, engaging, informational, professional, and super helpful.

Sean S.

Team Member

I like that, even though we are new, I feel like we will get answers quickly to help us operate efficiently and provide that quality care to our customers.

Myles C.

General Manager

Cons

Also, it sends way too many emails, including a receipt that makes customers think they've been double charged because of the way it's worded.

Liz M.

CEO

Many of the features are limited, i.e. it has a payroll tracker, but no payroll integration, or it has accounting functions, but not ones that are actually usable from an accounting perspective.

Alex D.

Owner

I often have clients contact me, because they are struggling with the scheduling feature, as they are not able to easily access their lessons credits or past scheduled lessons.

Tina H.

CEO/Owner

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