HR Acuity Features

HR Acuity

The total employee relations risk mitigation solution.

4.33/5 (30 reviews)

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Case Management
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Communication Management
Compliance Management
Contact Database
Contact Management
Content Library
Corrective and Preventive Actions (CAPA)
Data Management
Document Review
Document Templates
Employee Management
Employee Profiles
Fraud Detection
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HR Management
Incident Management
Interaction Tracking
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Issue Tracking
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API
Access Controls/Permissions
Alerts/Notifications
Audit Trail
Automatic Backup
Benchmarking
Case Management
Collaboration Tools
Communication Management
Compliance Management
Contact Database
Contact Management
Content Library
Corrective and Preventive Actions (CAPA)
Data Management
Document Review
Document Templates
Employee Management
Employee Profiles
Fraud Detection
Gamification
HR Management
Incident Management
Interaction Tracking
Interview Scheduling
Issue Management
Issue Tracking
Knowledge Base Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Single Sign On
Subject Profiles
Template Management
Visit WebsiteCompare App
API
Access Controls/Permissions
Alerts/Notifications
Audit Trail
Automatic Backup
Benchmarking
Case Management
Collaboration Tools
Communication Management
Compliance Management
Contact Database
Contact Management
Content Library
Corrective and Preventive Actions (CAPA)
Data Management
Document Review
Document Templates
Employee Management
Employee Profiles
Fraud Detection
Gamification
HR Management
Incident Management
Interaction Tracking
Interview Scheduling
Issue Management
Issue Tracking
Knowledge Base Management
Reporting & Statistics
Reporting/Analytics
Role-Based Permissions
SSL Security
Search/Filter
Single Sign On
Subject Profiles
Template Management
Visit WebsiteCompare App

Mobile apps

iOS App


2 reviews

Requires iOS 8.0 or later. Compatible with iPad.

HR Acuity Feature Reviews

25 reviewers had the following to say about HR Acuity's features:

Leslie C.

HR Acuity

2020-07-02

Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity.

Pros

HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data.

Cons

Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Thank you, Leslie, for your detailed review! We appreciate your comments on the platform, the customer service and the Roundtable. We too are looking forward to the empowER community and look forward to welcoming you!

On the formatting, thank you for the feedback. I have shared your feedback with our product team. Thanks for taking the time to share it.

All the best and thank you for being a valued client, Deb Muller, CEO

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Alysia C.

HR Acuity - An Asset for Employee Relations

2020-07-14

Initially we just wanted to capture employee relations issues but discovered that other areas of the HR team could utilize it.

Pros

Just being able to keep track of any type of employee relations case and have the ability to report on it has been great!

Cons

The Manager Portal needs to be improved.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Thank you for the very positive review, Alysia! We are really happy to add value to your organization. Thank you! As far as your comments on the Manager Portal, we appreciate that feedback and are working on new tools for managers. Your feedback is very helpful and we will factor it into those efforts. Thank you again for taking the time to review HR Acuity. We truly appreciate your trust and we work to earn it every day! Deb Muller, CEO

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Meghan T.

HR Acuity

2020-07-02

Pros

Reporting features, all in one database to tack ER.

Cons

Some configuration not as customizable as it could be.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Meghan, thank you for your review! We appreciate the scores and feedback! We would also like to understand the issues you are having with customization a little better so we will reach out directly. Thank you again! All the best, Deb Muller, CEO

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Dalan U.

HR Acuity Review

2020-06-30

However, through time, we realized that HR Acuity's strength and value was not in their exit interview platform and it was limited and didn't have many of the tools a employee survey company has.

Pros

The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it.

Cons

I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hello Dalan, Thank you for taking the time to provide your feedback! We are glad you find HR Acuity valuable and easy to use. Thank you also for the feedback on exit interviews. As you mention, this is an add-on vs a core feature of the platform -- I do appreciate the feedback and we may be reaching out for more details as we make updates in this area. Thank you so much for taking the time and the positive review! We truly appreciate it! Best regards, Deb Muller, CEO

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Janet S.

HR Acuity rocks!

2020-07-01

The HR acuity team accepts customer input and continually makes updates and enhancements to the product, especially in the area of reporting and analytics. An added and unexpected bonus are the networking, webinars, and surveys HR Acuity regularly provides.

Pros

Integration with current HR software Ease of: configuration, implementation, daily usage Reporting and analytics HR Acuity has a robust online support and training center Responsiveness and customer service from all our HRAcuity contacts is outstanding

Cons

Can't think of anything we don't like or that doesn't meet our needs.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Janet, "HR Acuity rocks!" How can we be anything but honored by that feedback! We are privileged to have you as a client and thank you for taking the time to provide such kind words! All the best, Deb Muller, CEO

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Rebecca T.

Indispensable Product

2010-11-12

I can't imagine life without HR Acuity, now that I've been using it for a year to track all employee relations issues.

Pros

Provides much-needed structure to the employee relations and investigations processes, even across large and diverse regions and employee populations.

Cons

It can be tough getting user acceptance, particularly if there was no defined process for doing investigations prior to using HR Acuity. Be sure to have an implementation & training plan that will address that issue.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Anita H.

HR Acuity- Great Product

2016-11-08

I have used other case management systems and this product is easy to use.

Rating breakdown

Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Anita,
Happy New Year! Thanks for the great feedback. I love hearing hat HR Acuity is easy to use! Stay tuned for even more enhancements to our reporting and analytics...
Best, Deb Muller - CEO

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Sharon W.

Overall good product

2017-07-21

Able to access other cases colleagues worked on User friendly Reporting functionality

Pros

Have various reporting abilities.

Cons

Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No
Read more
Anne R.

Review

2020-07-01

Ensuring that all ER info is in one place. Overall experience has been positive.

Pros

Reporting and analytics are also easy and helpful.

Cons

Unable to add fields to primary case page. I understand that this is being worked on now.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hello Anne, Thank you for the review! We appreciate your feedback! I will have your account manager reach out about the case fields, as we have made many updates, including the ability to use smart fields, and I want to be sure this addresses your feedback. Thank you! All the best, Deb Muller, CEO

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Judy D.

A nice addition to our department

2016-10-26

HRA provides the ability to document, track, and review employee relations issues.

Pros

Tracking and obtaining information about previous employee relations issues quickly

Cons

Entering new cases is not difficult, but there seems to be redundancy.

Rating breakdown

Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Judy,
Thanks for taking time to review HR Acuity. Sedgwick is a relatively new client so it is great to hear that you are quickly realizing the value of the solution. I am going to ask a member of our Engagement Team to reach out to you to learn more about your feedback on entering case information. The more we can learn from our users, the better able we are to further enhance the solution. Thanks again!

Best, Deb Muller - CEO

Read more
Anonymous
A verified reviewer

Easy to use but I wish was more customizable.

2018-03-14

Pros

Summaries and reports are very easy to generate.

Cons

Sometimes the system is a bit slow. Some of our staff had difficulty with the training. Once they were familiar with the system though, they were no issues

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Occasionally

Likelihood to recommend

6/10
Source: Capterra
Helpful?   Yes   No
Read more
Maureen C.

Superb Aide to Conducting Professional Consistent Investigations

2010-10-22

Very reliable in terms of availability of system, with no service interruptions in the past 10 months of use.

Pros

I highly recommend this system to anyone who conducts even ONE investigation a year. The Employee Relations Case side of the system is a helpful way of tracking FMLA cases and other minor employee complaints and issues.

Cons

Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Jennifer A.

HRAcuity Software Review

2020-07-06

Pros

In addition, the reporting tools are a great and easy-to-use feature, you don't have to be an analytics or data expert to know how to use them.

Cons

One challenge that I often experience is the font formatting functionality when documenting an investigation. In particular, if you are trying to copy/paste text from a Word doc for example, the formatting becomes very difficult to manipulate.

Rating breakdown

Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

8/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Jennifer, thank you for the four-star review and your comments on ease of use! Great to hear! Thank you also for the feedback on the formatting. I have shared that feedback and you may also find using the pre-formatted case report helpful. Your client success manager can help you with that. Please reach out anytime. Thank you again for your kind review! Deb Muller, CEO

Read more
Patt H.

Primary use for tracking FMLA

2016-11-30

We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation.

Pros

HRIS interface allows basic information to be populated

Cons

I would like to see "Issue Description" to be included in the pop up window

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Patt,
Thanks for the great feedback. Glad to see the SBL has been able to make your FMLA management process more efficient. I am going to ask a member of the Engagement Team to reach out to you to learn more about your suggestion for improvement.
Best, Deb Muller - CEO

Read more
Andrea A.

SBLHS HR loves HR Acuity

2015-04-15

Lots of employee relations are in a "drive by" manner and having somewhere to document a situation that isn't necessarily severe enough for a formal coaching is great.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Shannon M.

Nothing But Love

2020-07-02

The Leadership is very passionate about Employee Relations and it shows.

Pros

Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA!

Cons

If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements.

Rating breakdown

Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Shannon! "Nothing but love!" Who could resist such an amazing review! What an honor to read and receive! We are so happy to help you with your employee relations, especially in the fast-paced environment you describe. Thank you also for the feedback on the exit interviews. This is not a core focus area of the platform, as you know, and it sounds like some work may be needed. We will reach out for more feedback if necessary! Thank you again -- it is truly a pleasure to have you as a client! All the best, Deb Muller, CEO

Read more
Lissa K.

User Friendly

2016-10-26

This software has simplified the employee documentation and streamlined process for our organization.

Pros

User friendly

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Weekly

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Lissa,
Thanks for taking the time to provide feedback. Glad to see HR Acuity has simplified employee relations for KONE. It was particularly nice to see how positive you were about our ease of use, customer support and features. If you have specific ideas for enhancements, please let us know!
Best, Deb Muller - CEO

Read more
Ashley M.

Acuity Review

2016-11-04

I have used other case management systems and this is one of the best.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Ashley,
Thank you so much for your support of HR Acuity. We love hearing we are "the best." Of course we think we have the best users as well!
Warm regards, Deb Muller - CEO

Read more
Mary D.

Valued Client

2016-11-30

HR Acuity has been very attentive to our current and future needs with regard to ER best practices and case management solution.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Thanks Mary! We love having TIAA as a client. You and your teams insights have been invaluable to us developing new features and functionality. We look forward to continuing our partnership.
Best, Deb Muller - CEO

Read more
Janet W.

HR Acuity On-Demand for i-Pad

2015-04-15

This app allows me to be mobile. I find it easy to use and reliable.

Rating breakdown

Ease of use
Customer support
Source: Capterra
Helpful?   Yes   No
Read more
Denise F.

Great Software for Employee Relations

2016-10-26

All of your information is easily kept in one database.

Pros

Easy to use

Cons

HR Acuity for Ipad is limited.

Rating breakdown

Ease of use
Features
Customer support

Frequency of use: Daily

Likelihood to recommend

10/10

Recommendations to others considering HR Acuity

No

Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Denise,
Hope you are doing well! Thanks for taking the time to share the terrific feedback. And don't worry, the updates to HR Acuity for iPad are in testing right now! Keep your feedback coming. You know we love to hear it (and use it!)
Best, Deb Muller - CEO

Read more
Craig B.

A fairly useful tool

2016-10-26

The tool would be better if we pulled information from Utipro real time. For example district and regional information based on the complainant information.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Craig,
Thanks for your feedback. I checked with the team who reached out to Leslie to get you set up for nightly (or at least more frequent) updates. This is absolutely a feature of HR Acuity but now we just need to make sure National Vision is taking advantage of it. Having that seamless and up-to-date information should be what you need! Let us know if we can help in any other way!
Best, Deb Muller - CEO

Read more
Anonymous
(Apparel & Fashion company, 201-500 employees)

Consistent

2019-04-23

Pros

Great for consistent record keeping, easier UX and interface to follow.

Cons

I do not have any cons that I can think of to mention.

Rating breakdown

Ease of use
Features

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization.
Best,
Deb Muller
CEO, HR Acuity

Read more
Shawn W.

Good Product

2016-11-04

We can keep track of all cases and able to find them really easy later when we need them.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Shawn,
Thanks for the feedback! Glad HR Acuity is providing value to National Vision! Please let us know if we can help you in any way!
Best, Deb Muller - CEO

Read more
Leah R.

Acuity is great!

2016-11-04

Acuity is a neat program that allows us to track pertinent information.

Rating breakdown

Value for money
Ease of use
Features
Customer support
Source: Capterra
Helpful?   Yes   No

Response from HR Acuity


Hi Leah,
I appreciate the time you took to review HR Acuity. Glad it is helping you track and document cases at National Vision. Keep us posted if you have any ideas for future enhancements. We are always listening.
Best, Deb Muller - CEO

Read more