Pros
Great for consistent record keeping, easier UX and interface to follow.
Cons
I do not have any cons that I can think of to mention.
Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization.
Best,
Deb Muller
CEO, HR Acuity
Rating breakdown
Likelihood to recommend: 10/10
We use HR Acuity to document a variety of issues such as drivers seeking other employment and disciplinary issues. It's a relatively simple program to use and provides easy ways to sort and recover a lot of information. I think you can make it as simple or as detailed as necessary. However, to me the most important thing about HR Acuity is the outstanding customer support they provide. The few times that we have had program problems, they were quick to respond and get it fixed. Their support staff is friendly, knowledgeable and thorough. And by their manner, you know that they really care about you as a customer. They are glad to answer any questions you may have and listen to any suggestions. They also make sure that you are satisfied with the problem resolution. I highly recommend HR Acuity.
Pros
Its easy to use, but makes sure you provide needed information.
Cons
It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.
Hi Buzz,
I love to hear that our support team is so responsive to your needs. When we shared your Capterra feedback, they told me you are one of their favorite (and best) users! I'm not sure you are aware but we recently released an enhancement that allows your super admin to reopen cases when necessary. That should solve your issue with attachments as well. Please let us know if there is anything else we can do to help or if you have other suggestions.
Best, Deb Muller - CEO
Rating breakdown
Likelihood to recommend: 10/10
Able to access other cases colleagues worked on User friendly Reporting functionality
Pros
Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.
Cons
Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled
Rating breakdown
Likelihood to recommend: 8/10
High quality, cost effective product. Very reliable in terms of availability of system, with no service interruptions in the past 10 months of use.
Pros
HR Acuity is of benefit to both the HR professional who is relatively new to conducting investigations as well as the seasoned investigator. For the less experienced investigator, the system lays out a useful, advisable process, for example, think through what you are trying to achieve first, then identify what documents you should review and who you should interview BEFORE you jump into the investigation. The seasoned investigator will appreciate the orderly flow of the system which forces you to slow down and document each step of the process well.
The result after the investigation is done and the final report is complete, is a case report that is detailed and consistent from investigation to investigation.
I highly recommend this system to anyone who conducts even ONE investigation a year. The Employee Relations Case side of the system is a helpful way of tracking FMLA cases and other minor employee complaints and issues.
Cons
The only caveat I would give is that using the system MAY slow you down a bit, especially before you have built up your own series of templates for various types of investigations. Being slowed down during investigations is not necessarily a bad thing especially when the end result is high quality documentation but especially the more experienced investigator will need to be prepared for the additional time and make a commitment to utilize the system even when additional time is required.
Rating breakdown
We are utilizing this system for employee grievances, investigations, record-keeping of events and also Family Medical Leave tracking of documentation. Surprisingly, the FMLA tracking has involved to approximately 95% of the events in the system. It is a nice way to track and upload all required documentation.
Pros
HRIS interface allows basic information to be populated
Cons
I would like to see "Issue Description" to be included in the pop up window
Hi Patt,
Thanks for the great feedback. Glad to see the SBL has been able to make your FMLA management process more efficient. I am going to ask a member of the Engagement Team to reach out to you to learn more about your suggestion for improvement.
Best, Deb Muller - CEO
Rating breakdown
Likelihood to recommend: 9/10
HR Acuity pricing is based upon number of users or employees. A minimum applies.
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