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HR Acuity Logo
HR Acuity
4.3
(30)

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The total employee relations risk mitigation solution.

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HR Acuity Pricing, Features, Reviews and Alternatives

HR Acuity product overview

What is HR Acuity?

Today's workplaces are shaken by risk. You can't prevent each employee relations issue, but you can manage how your organization responds. Achieve consistency in how you track, investigate, and analyze with HR Acuity- the only technology platform built for employee relations management. We equip you with built-in intelligence, templates and reporting to conduct best practice, fair investigations, provide trends through forward- looking analytics and provide trusted experiences for your people.

Key benefits of using HR Acuity

• HR Acuity automatically generates case reports at the closure of each case and stores them in a centralized repository accessible to all.

• The tool also assists in conducting thorough and comprehensive 'fact-finding' following allegations of employee misconduct.

• The solution sends automatic email notifications to users, alerting them when a new case is started within their client group, or when an existing case requires an update.

• The tool enables HR teams to gather facts, review documents, track communications, schedule follow-ups, and finally obtain approval on cases from various stakeholders.

• HR Acuity provides a 128-bit data encryption during transmission and assigns role-specific permission to users, ensuring data is accessible only to authorized employees.

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Email/Help Desk
Phone Support
FAQs/Forum
24/7 (Live rep)
Knowledge Base
Chat

Training options

Webinars
In Person
Documentation
Live Online
Videos

HR Acuity pricing information

Value for money

4.1

/5

30

Starting from

ic-pricetag

No pricing info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

HR Acuity features

Functionality

4.2

/5

30

Total features

31

3 categories

Most valued features by users

Reporting/Analytics
Activity Dashboard
Third-Party Integrations
Reporting & Statistics
Alerts/Notifications
API
Employee Management
Employee Profiles

Functionality contenders

HR Acuity users reviews

Overall Rating

4.3

/5

30

Positive reviews

Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8.88/10
Rating distribution

5

4

3

2

1

15

11

3

1

0

Pros
I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational.
I refer to the date that entered for me and my entire team. Overall quality and ease of use is wonderful.
HR Acuity has a robust online support and training center. Responsiveness and customer service from all our HRAcuity contacts is outstanding.
Cons
This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating.
It would help if you could reopen cases and also delete documents that are attached to the wrong closed case in error.
In particular, if you are trying to copy/paste text from a Word doc for example, the formatting becomes very difficult to manipulate.

Overall rating contenders

AR
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Verified reviewer

Apparel & Fashion, 201-500 employees

Used daily for less than 6 months

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Consistent

Reviewed 5 years ago
Pros

Great for consistent record keeping, easier UX and interface to follow.

Cons

I do not have any cons that I can think of to mention.

Vendor response

Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization. Best, Deb Muller CEO, HR Acuity

LC
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Leslie C.

Oil & Energy, 1,001-5,000 employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HR Acuity

Reviewed 4 years ago

Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity.

Pros

HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR.

Cons

Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating.

Vendor response

Thank you, Leslie, for your detailed review! We appreciate your comments on the platform, the customer service and the Roundtable. We too are looking forward to the empowER community and look forward to welcoming you! On the formatting, thank you for the feedback. I have shared your feedback with our product team. Thanks for taking the time to share it. All the best and thank you for being a valued client, Deb Muller, CEO

SW
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Sharon W.

Retail, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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Overall good product

Reviewed 7 years ago

Able to access other cases colleagues worked on User friendly Reporting functionality

Pros

Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.

Cons

Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled

SM
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Shannon M.

Hospital & Health Care, 1,001-5,000 employees

Used daily for 1-2 years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Nothing But Love

Reviewed 4 years ago

We have had nothing but a positive experience with HR Acuity. From the top to the bottom. The Leadership is very passionate about Employee Relations and it shows. There are not ANY other products that I am aware of that are this in tune with what is happening with Employee Relations. This isn't just software - the community of support that has been created by HR Acuity is so, so, so valuable. Top Notch!

Pros

Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful! 4) Implementation was a breeze! 5) Ongoing support community is amazing.

Cons

If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements.

Vendor response

Hi Shannon! "Nothing but love!" Who could resist such an amazing review! What an honor to read and receive! We are so happy to help you with your employee relations, especially in the fast-paced environment you describe. Thank you also for the feedback on the exit interviews. This is not a core focus area of the platform, as you know, and it sounds like some work may be needed. We will reach out for more feedback if necessary! Thank you again -- it is truly a pleasure to have you as a client! All the best, Deb Muller, CEO

DU
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Dalan U.

Transportation/Trucking/Railroad, 10,001+ employees

Used daily for 2+ years

Review source

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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HR Acuity Review

Reviewed 4 years ago

HR Acuity has helped us centralize and digitize the documentation of our HR complaints and investigations. When we started with HR Acuity we saw the exit interview platform as a plus and it did not cost anything extra. However, through time, we realized that HR Acuity's strength and value was not in their exit interview platform and it was limited and didn't have many of the tools a employee survey company has.

Pros

The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it. The ability to search cases, cross reference cases and easily run and save reports is easy and very valuable.

Cons

I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards.

Vendor response

Hello Dalan, Thank you for taking the time to provide your feedback! We are glad you find HR Acuity valuable and easy to use. Thank you also for the feedback on exit interviews. As you mention, this is an add-on vs a core feature of the platform -- I do appreciate the feedback and we may be reaching out for more details as we make updates in this area. Thank you so much for taking the time and the positive review! We truly appreciate it! Best regards, Deb Muller, CEO

HR Acuity FAQs

Q. What type of pricing plans does HR Acuity offer?

HR Acuity has the following pricing plans:
Pricing model: Subscription


Q. Who are the typical users of HR Acuity?

HR Acuity has the following typical customers:
Large Enterprises


Q. What languages does HR Acuity support?

HR Acuity supports the following languages:
English


Q. Does HR Acuity offer an API?

Yes, HR Acuity has an API available for use.


Q. What other apps does HR Acuity integrate with?

HR Acuity integrates with the following applications:
NAVEXEngage, Workday Financial Management, ServiceNow, Workday HCM


Q. What level of support does HR Acuity offer?

HR Acuity offers the following support options:
Email/Help Desk, Phone Support, FAQs/Forum, 24/7 (Live rep), Knowledge Base, Chat

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