Pros
Great for consistent record keeping, easier UX and interface to follow.
Cons
I do not have any cons that I can think of to mention.
Thank you! We appreciate your support of HR Acuity and look forward to a long partnership with you and your organization.
Best,
Deb Muller
CEO, HR Acuity
Rating breakdown
Likelihood to recommend: 10/10
Overall I have enjoyed working in HR Acuity and believe that the team has realized increased productivity.
Pros
HR Acuity is an intuitive case management system that is easy to use, provides a good central location for all case document retention, and offers a comprehensive solution for employee relations data. I appreciate that the integration was fairly easily accomplished, the customer service is fantastic and the HR Acuity Round Table discussions are extremely relevant and informational. I look forward to the upcoming release of the collaborative site, EmpoweR.
Cons
Although overall the functionality within HR Acuity is extremely intuitive and helpful, the case reports can be a little difficult to navigate. For example, when copying and pasting information from a Word document, it is impossible to match the font size and style to the existing font within the report. This results in reports appearing unprofessional. I have also noticed that updates made within the issue dialogue box do not always appear on the summary reports, which is very frustrating.
Thank you, Leslie, for your detailed review! We appreciate your comments on the platform, the customer service and the Roundtable. We too are looking forward to the empowER community and look forward to welcoming you!
On the formatting, thank you for the feedback. I have shared your feedback with our product team. Thanks for taking the time to share it.
All the best and thank you for being a valued client, Deb Muller, CEO
Rating breakdown
Likelihood to recommend: 8/10
Able to access other cases colleagues worked on User friendly Reporting functionality
Pros
Easy to use, user friendly. Easy to retrieve documentation of close cases. Have various reporting abilities.
Cons
Only able to open 1 window at a time. Spell-check functionality should actually work and give you correct spelling and not just highlight that the word is incorrectly spelled
Rating breakdown
Likelihood to recommend: 8/10
We have had nothing but a positive experience with HR Acuity. From the top to the bottom. The Leadership is very passionate about Employee Relations and it shows. There are not ANY other products that I am aware of that are this in tune with what is happening with Employee Relations. This isn't just software - the community of support that has been created by HR Acuity is so, so, so valuable. Top Notch!
Pros
Several things: 1) In a fast paced function, it is incredibly helpful to have a tool support the team with the process consistencies and the information flow that is required to make good decisions. 2) With a team of multiple investigators, we love having the history of an employee at our fingertips. 3) THE DATA! It is much easier to pull data to identify trends, drill down on issues, evaluate volume, etc. The data is very powerful! 4) Implementation was a breeze! 5) Ongoing support community is amazing.
Cons
If I had to pick something, it would be the exit survey component, feels like it needs some additional functionality. However HR Acuity is great about implementing suggested product improvements.
Hi Shannon! "Nothing but love!" Who could resist such an amazing review! What an honor to read and receive! We are so happy to help you with your employee relations, especially in the fast-paced environment you describe. Thank you also for the feedback on the exit interviews. This is not a core focus area of the platform, as you know, and it sounds like some work may be needed. We will reach out for more feedback if necessary! Thank you again -- it is truly a pleasure to have you as a client! All the best, Deb Muller, CEO
Rating breakdown
Likelihood to recommend: 10/10
HR Acuity has helped us centralize and digitize the documentation of our HR complaints and investigations. When we started with HR Acuity we saw the exit interview platform as a plus and it did not cost anything extra. However, through time, we realized that HR Acuity's strength and value was not in their exit interview platform and it was limited and didn't have many of the tools a employee survey company has.
Pros
The product is easy to use and we were able to easily integrate with our employee data base to do a daily feed of our associates so that starting a case and entering the employee data is fed with basic employee data and you don't have to manually enter it. The ability to search cases, cross reference cases and easily run and save reports is easy and very valuable.
Cons
I felt that the exit interview platform lacked the ability to provide our supervisors with live dashboards.
Hello Dalan, Thank you for taking the time to provide your feedback! We are glad you find HR Acuity valuable and easy to use. Thank you also for the feedback on exit interviews. As you mention, this is an add-on vs a core feature of the platform -- I do appreciate the feedback and we may be reaching out for more details as we make updates in this area. Thank you so much for taking the time and the positive review! We truly appreciate it! Best regards, Deb Muller, CEO
Rating breakdown
Likelihood to recommend: 8/10
HR Acuity pricing is based upon number of users or employees. A minimum applies.
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