LBi HR HelpDesk Pricing, Features, Reviews & Comparison of Alternatives

LBi HR HelpDesk

Cloud-based HR management system with call-tracking workflow

4.33/5 (3 reviews)

LBi HR HelpDesk overview

LBi HR Helpdesk is a cloud-based HR management and call-tracking workflow solution that helps companies manage employees. The software offers a knowledge base with case studies and whitepapers on topics ranging from sales to engineering, designed to help companies train new employees. Companies can also upload their FAQs into the tool’s knowledge base or can build an entirely new one.

LBi HR Helpdesk provides an integrated helpdesk solution for case management, with employees able to submit their requests or queries via a portal. The portal assigns the case to the relevant department and issues a ticket to the employee who submitted the request. It also updates on the maximum turnaround time for query resolution and sends an email or a mobile alert when the issue is resolved. The tool’s customer service module also categorizes and prioritizes requests using color coding.

LBi HR Helpdesk provides an audit trail of all cases enabling supervisors and project managers to track changes made to a case along with the details of the employee who made the changes. The solution’s activity dashboard provides weekly or monthly reports of employees’ productive and non-productive activities with detailed analytics and metrics. Project Managers can export dashboard data in Excel or PDF formats for further analysis. With the tool, HR managers can also create employee feedback surveys and share the survey report with the project managers.


Starting from
Pricing options
Value for money
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Business size



United States

Supported languages

LBi HR HelpDesk screenshot: Home page with employee information and case detailsLBi HR HelpDesk - Using the Employee Self Service PortalLBi HR HelpDesk screenshot: Enter new case details with division, category and sub categoryLBi HR HelpDesk screenshot: Employee access portal with the list of casesLBi HR HelpDesk screenshot: Employee knowledge base to access informationLBi HR HelpDesk screenshot: Employees can enter a problem and attach files to a caseLBi HR HelpDesk screenshot: Employees can communicate via the employee portalLBi HR HelpDesk - How to Enter a Case

LBi HR HelpDesk reviews


Very good

Value for money
Ease of use
Customer support
Vinny Ling

LBi- Great Supports throughout the year

Used monthly for 2+ years
Reviewed 2017-01-04
Review Source: Capterra

LBi team provides wonderful supports for our Health, Benefits, and Payroll functions. We have been with them for over 15+ years and will continue to use them to provide excellent quality supports.Wonderful company and provide great supports

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Earl Friedman

Great Team

Reviewed 2017-01-10
Review Source: Capterra

Great team to work with. Software quality is easy to work with. The features and functionality fit our business needs. Creates more efficient work output from employees. This gives employees a sense of accomplishment. The value is great. Pays for itself with employee efficiency. Customer support is fast, efficient and courteous. All in all good experiences and friendly service.

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Dharmendra Gohil

This is one of the best applicants i have seen

Reviewed 2016-12-13
Review Source: Capterra

This was really as per my expectation. This applicants can work as per desires and fulfilling customers need.

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LBi HR HelpDesk pricing

Starting from
Pricing options
Free trial
View Pricing Plans

LBi HR HelpDesk Free – Free
LBi HR HelpDesk Pro - $150/Month
LBi HR HelpDesk ProPlus - $ 289/Month
LBi HR HelpDesk Enterprise – Contact vendor for pricing details

LBi HR HelpDesk features

Activity Dashboard
Employee Portal

Activity Tracking (184 other apps)
Applicant Tracking (223 other apps)
Automatic Notifications (296 other apps)
Automatic Reminders (192 other apps)
Compliance Management (162 other apps)
Customizable Branding (224 other apps)
Customizable Reporting (211 other apps)
Data Import/Export (208 other apps)
Employee Database (168 other apps)
Employee Management (254 other apps)
Employee Onboarding (164 other apps)
Employee Self Service (189 other apps)
Real Time Reporting (174 other apps)
Recruiting Management (189 other apps)
Reporting & Statistics (272 other apps)
Third Party Integration (228 other apps)
Time & Attendance Tracking (168 other apps)

Additional information for LBi HR HelpDesk

Key features of LBi HR HelpDesk

  • HR management
  • Help Desk management
  • Case management
  • Talent acquisition
  • Knowledge base
  • Business intelligence
  • Contact database
  • Data profiling
  • Mobile integration
  • Attendance management
  • Employee portal
  • Work history
  • Real Time analytics
  • Status reporting
  • Collaborative review
  • Activity dashboard
  • Dashboard creation
  • Surveys & Feedback
  • Content repository
  • Single Sign On
  • Email Integration
View All Features


• LBi HR Helpdesk can be accessed on mobiles and tablets, with users able to go through candidate profiles, employee promotion cases, and time & attendance records on the move.

• The application provides case confidentiality with user access controls where only select senior employees have access to sensitive documents.

• A self service portal helps companies to communicate policy changes to employees and also provides access to a knowledge bank of commonly asked questions (FAQs).

• The tool has an advanced search query mechanism where employees can search for a particular topic or for projects completed by other teams.