Metrics That Matter Reviews

Metrics That Matter

Learning and development effectiveness platform

4.86/5 (7 reviews)

Jennifer Balcom

Best software on the market for Learning Analytics

Used daily for 2+ years
Reviewed 2019-01-14
Review Source: Capterra

We have been able to use MTM to discuss the value of our learning services with our customer, partners and employees. It helps demystify the "what did they get out of it and how will they use it to be more productive" question.

Pros
Metrics that Matter (MTM) provides a robust platform to capture both post event and follow up learning experience feedback beyond the "smile sheet." Their smart sheets are well researched, provide actionable data, are scalable globally in multiple languages and provide relevant and actionable data. The out of box reports are well thought out and easy to use. And they are very invested in adoption and the standard support services and account team are excellent.

Cons
The standard reports can be a little challenging to customize, however this is improving with their next generation reporting that rolled out this year.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Paul Brown

A well-designed and well-supported platform based on solid science

Used weekly for 2+ years
Reviewed 2018-12-18
Review Source: Capterra

We have streamlined training and improved its value to new hires by removing "low impact" modules and replacing them with what the team truly needed. We monitor learning scrap and NPS and this has helped us thin out our offerings to maximize the return on training $$.

Pros
We needed a common and consistent way to measure Sales Training Effectiveness over time. MTM solved the problem of multiple paper surveys (which ended up in drawers) and yielded data and insights supporting changes to our training within the first 8 months of data collection. It's become a valuable tool for all classroom training and is now considered a requirement for any training conducted.

Cons
In some cases, it's a little too powerful - the reporting options and complexity were overwhelming at first, but we have settled into regular, consistent reporting that works now for both the training delivery team and for reporting results and recommendations to management

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Barry Terblanche

MTM

Used occasionally for 2+ years
Reviewed 2019-07-01
Review Source: Capterra

Staff always ready to help, even when it is beyond their scope they still assist

Pros
Great software to get what you need for Microsoft MCT's !

Cons
Everything worked well and support helps when you get stuck

Rating breakdown

Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Nataliya Lavryk

MTM. Pros and Cons.

Used weekly for 2+ years
Reviewed 2019-07-02
Review Source: Capterra

In brief, it's positive experience. Thanks for your cooperation.

Pros
Our company has 2 main pros: 1) Courses quality reports. It's highly important for us to understand how useful vendor trainings are for our customers and is there a point to cooperate with this or that instructor. 2) Digital certificates for course completion which are provided by some vendors is also useful MTM feature. Especially in terms of time economy.

Cons
Sometime customers refuse to follow a survey (Post Event) in MTM. It could be difficult to persuade them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Vinod Rao

Great Application

Used daily for 1-2 years
Reviewed 2018-12-20
Review Source: Capterra

Overall experience is been awesome.

Pros
It's user friendly. It has lot of different options for generating the reports.

Cons
It's little slow to update the details and also while loading the information.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Andrew Pugh

Metrics that Matter by Explorance_Review

Used weekly for 2+ years
Reviewed 2019-05-28
Review Source: Capterra

Good once you understand the system

Pros
Ability to see reports quickly and easily

Cons
A little difficult to use on my own rep was a star

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Alejandro Fernández de la Cueva

Perfect Client attention

Used monthly for 2+ years
Reviewed 2019-08-21
Review Source: Capterra

Pros
The good client attention. It was very quickly.

Cons
When you have to change your data email, you must speak with the support mandatorily. I had to do that, by this way.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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