Paycom vs ADP TotalSource

Deel

Rippling

RUN Powered by ADP

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

RUN Powered by ADP® helps small businesses automate payroll, file taxes and manage HR with ease. From AI-driven efficiency to expert support, businesses can take care of their teams anytime and anywhere. 

Director of Human Resources

Direct customer service sometimes lacks skills, but part of that is due to the fact that there are so many new features and add ins being released right now that their customer service team seems a little behind the curve of indepth knowledge.  

HR Manager

The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed.

HR Supervisor

The service is amazing and my rep always responds quickly and helps make sure I understand the full process behind what I am trying to accomplish.

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the employee life cycle, in a single software. Paycom drives efficiencies, increases data integrity and gives employees power over their HR information through a self-service app.

1099 Preparation

360 Degree Feedback

401(k) Tracking

Absence Management

Academic/Education

ACA Reporting

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Ad hoc Query

Ad hoc Reporting

AI Copilot

AI/Machine Learning

Alerts/Escalation

Alerts/Notifications

AML Compliance

Analytics

Applicant Tracking

Application Management

Approval Process Control

Approval Workflow

Archiving & Retention

Assessment Management

Asset Tracking

Asynchronous Learning

Attendance Management

Attendance Tracking

Audit Management

Audit Trail

Automated Receipt Matching

Automated Scheduling

Automatic Time Capture

Auto Update

Availability Management

Background Screening

Barcoding/RFID

Batch Processing

Benchmarking

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blended Learning

Bonus Management

Break Management

Budgeting/Forecasting

Budget Management

Built-in Course Authoring

Business Process Automation

Calendar Management

Calendar Sync

Candidate Management

Candidate Profiles

Career Development

Cash Flow Management

Categorization/Grouping

Certification & Licensing

Certification Tracking

Chatbot

Check Printing

Class Scheduling

Clock In/Out

COBRA Administration

Collaboration Tools

Commission Management

Communication Management

Compensation Management

Compensation Plan Modeling

Compensation Statements

Competency Management

Compliance Management

Compliance Tracking

Configurable Workflow

Content Library

Content Management

Corporate/Business

Corporate Card

Corrective and Preventive Actions (CAPA)

Course Management

Course Tracking

Credit Card Management

Criminal History Verification

Customizable Branding

Customizable Dashboard

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Dashboard Creation

Data Connectors

Data Import/Export

Data Security

Data Synchronization

Data Verification

Data Visualization

Reviews for Paycom come from a wide variety of industries, including Non-Profit Organization Management (7% of reviewers), Hospital & Health Care (7%), and Health, Wellness and Fitness (4%). The most frequent use case for Paycom cited by reviewers is payroll (71% of reviewers).

Users and use cases

Some users say Paycom offers good value for money and appreciate its robust features at a reasonable price, but some users report complicated pricing, hidden fees, and higher-than-expected costs that disappoint when value does not match expense.

Value for money

Paycom is a payroll tool with key features that include direct deposit, a self-service portal, payroll management, timesheet management, W-2 preparation, payroll reporting, and more.

Paycom

Android

iPhone

iPad

Windows

Web-based

Paylocity

Paychex Flex

UKG Pro

Paycor

ADP Workforce Now

Workday HCM

Gusto

BambooHR

UKG Ready

Namely

TriNet HR Plus

ADP TotalSource

Justworks

Netchex

Dayforce HCM

Viventium Software

Complex time punch corrections

54% of reviewers feel negative about Paycom’s punch management. Users find correcting missed or incorrect time punches confusing and time-consuming, often requiring cumbersome requests and approvals. They say the system’s rounding rules can result in inaccurate time tracking, and the process for adding or editing punches is unintuitive. Many mention that managers have limited ability to make changes after payroll closes, and that the interface for punch adjustments is not user-friendly, leading to errors and delays.

High and unclear pricing

Paycom is significantly more expensive than our prior HRIS, and the pricing proposals are somewhat confusing.

The pricing is complicated and they charge for every solution you launch.  

48% of reviewers feel negative about Paycom’s pricing. Reviewers indicate that the platform is expensive compared to alternatives, with additional costs for modules and features not included in base pricing. They say the pricing structure is complicated, with unexpected fees and unclear value for money. Users mention that sales proposals sometimes underrepresent actual costs, and that the pay-per-feature model can make the total investment much higher than anticipated, especially for smaller businesses.

Cumbersome request handling

Financial Planner

The software didn't do a great job with entering PTO where there were weekends or holidays in between, which caused me to have to enter multiple PTO requests for just one set period of time.

44% of reviewers feel negative about Paycom’s request management. Users report that submitting and tracking requests—such as time off, punch corrections, or approvals—is often unintuitive and requires multiple steps. They say the system sometimes provides inaccurate or incomplete information about request status, and notifications may not clear automatically. Many mention delays in response from support or managers, and difficulties in finding or managing requests within the platform, leading to inefficiencies.

Cumbersome login security

General Manager

Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom.

73% of reviewers feel negative about Paycom’s security and access control. Users report frustration with the multi-step login process, frequent password changes, and repeated security questions. They say these measures are time-consuming, difficult to remember, and often lead to lockouts or the need for frequent resets. Many mention that the login process interferes with quick access, especially when using saved credentials or password managers. Reviewers find the security approach excessive and disruptive to workflow.

Frequent system glitches

Corporate Director of Human Resources

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

57% of reviewers feel negative about Paycom’s bugs and issues. Reviewers mention recurring glitches after updates, unexpected system changes, and unreliable app performance, especially when switching networks. They say support responses can be inconsistent, and some problems require persistent follow-up to resolve. Users highlight that system errors can disrupt payroll, reporting, and compliance tasks, sometimes leading to manual workarounds. Many feel that a lack of testing and communication about updates contributes to ongoing frustrations.

Efficient diGital onboarding

Compliance Specialist

Onboarding in itself is a lot and being able to use Paycom has cut down so much on how much time I would spend on one employee.

Camp Director

I love that I can onboard employees and have them complete all of their paperwork online without having to shuffle any actual paperwork.

87% of reviewers feel positive about Paycom’s onboarding process. Users report that digital onboarding tools simplify new hire paperwork, automate compliance steps, and eliminate manual data entry. They say the seamless integration with other HR modules ensures consistency and saves time for both HR staff and new employees. Reviewers highlight the ability to complete onboarding remotely and access documents anytime as key benefits. Many mention that the streamlined process accelerates employee readiness and reduces administrative workload.

Centralized HR operations

HR Coordinator

Overall, a reliable and efficient HRIS that streamlines payroll and HR processes, though there is room for improvement in support and flexibility.

We are highly satisfied with Paycom and would recommend it to other HR managers looking for a comprehensive, integrated, and user-friendly HR and payroll solution.

96% of reviewers feel positive about Paycom’s HR management. Reviewers appreciate having all HR functions—payroll, onboarding, benefits, time tracking, and employee records—centralized in one platform. They say this integration streamlines processes, reduces manual work, and increases efficiency for HR teams. Users find that direct employee access to their own data empowers staff and improves engagement. Many mention that the platform’s automation and reporting features help maintain compliance and accuracy, allowing HR to focus on strategic initiatives rather than administrative tasks.

Straightforward platform navigation

UPS Customer Support

The software has a modern and intuitive interface that makes it easy for users to navigate and has a mobile app

89% of reviewers feel positive about Paycom’s navigation. Reviewers indicate that the platform’s organized layout and intuitive menus make it easy to find features and complete tasks. They say minimal training is needed for new users, and both desktop and mobile experiences are consistent. Users value the logical structure, which helps employees and managers of varying tech skills quickly access what they need. Many note that the clear dashboard and self-service portal reduce confusion and streamline HR activities.

Streamlined payroll management

HR Operations Manager

It has made a noticeable difference in how we manage employee information and payroll, and it has helped create a smoother experience for both HR staff and employees

Payroll Coordinator

Paycom is an always evolving for the better both as an administrator and an employee. As I mentioned BETI has made my work life better because with the "Approve my Paycheck " feature, employees have been able to inform me of issues they see with their payroll before I start processing payroll rather than on Payday when reversing payments or additional physical checks would be needed to reconcile the situation.

85% of reviewers feel positive about Paycom’s payroll capabilities. Reviewers appreciate the integration of payroll with HR and benefits, which minimizes errors and manual reconciliation. They say real-time data updates and automation tools ensure timely, accurate payroll processing. Users value the customizable reporting and the ability for employees to manage their own payroll details, which reduces administrative burden. Many mention dedicated payroll support and robust compliance features as important advantages.

Hr Generalist

Its all-in-one platform streamlines payroll, onboarding, time tracking, benefits administration, and compliance management, helping HR professionals reduce manual tasks and improve accuracy.

VP, People

We cannot process payroll as they told we would, we cannot get a functioning GL, their ATS cannot facilitate communication and cannot perform any scheduling functions, and Paycom seems to think employee onboarding begins at their start date, so we cannot facilitate any tasks or communication prior to that date.

Talent Acquisition Specialist

From recruiting and applicant tracking to onboarding, workflows, document management, reporting, and employee self-service, Paycom has helped us streamline processes and create a better experience for both our candidates and employees.

Business Operations Manager

Excellent customer support, streamlined HR and compliance workflows, automated payroll and GL reporting, and significant time savings through reduced manual processes.

Payroll Specialist

The payroll process is seamless, and features like timesheet management, PTO requests, and access to pay stubs make it very convenient for both employees and administrators.

The employee self-service features are especially helpful because employees can easily access their pay information, submit PTO requests, and update personal details on their own.

Payroll Manager

I like Paycom’s reporting tools because they let me review and verify payroll before processing and gives a good tool to balance for the payroll team

Director

I love that Paycom has a system that you can house all of the HRIS documents things like applications integrated in from indeed postings, onboarding online, checks and balances, employees able to update their own information with backup attached for approval.

Finance Operations Manager

The employee self-service features have reduced administrative work by allowing employees to manage many routine tasks themselves, while timekeeping has improved accountability by encouraging employees to review, correct, and approve their own timecards.

For mortgage companies specifically, Paycom’s automation and reporting tools can support compliance with industry regulations while giving employees easy access to self-service features for pay, PTO, and benefits.

It also provides a user-friendly portal for supervisors to access to approve timecards, submit various pay changes/lateral changes, and manage employee reviews all in one place.

Onboarding Manager

Even when using the Advanced Report Writers I have found multiple times that I can't get to the information needed in a report even though it can be found on a display (i.e. the docid assigned to uploaded onboarding documents for the selfie with I9 is only available in the Supervisor signature, and in most cases our Supervisor's do not acknowledge those until the first day of class and we need to review them earlier on the onboarding team, and I haven't been able to find one other place where this information can be seen even though by logic you would know one has been assigned.) While it appears that Paycom makes an attempt to keep things simple, there needs to be more of an Admin/ Developer access that can be granted that would essentially allow access to all data even backend such as the aforementioned IPs and docids if needed.

However, once implemented, the system provides strong organization, better visibility into workforce data, and helps support compliance in a fast-paced mortgage industry environment.

Paycom vs ADP TotalSource Comparison (2026)

Paycom

ADP TotalSource

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives