Paycom vs Gusto

Deel

Rippling

Paylocity

Deel is the only global-first people platform that enables companies to hire, pay, manage, and develop talent in 150+ countries without compliance headaches or third-party dependencies. Deel supports 40,000 customers and 1.5 million workers through a single, scalable global system.

Rippling is a cloud-based workforce management system that helps businesses manage operations across HR, finance, and IT.

One unified platform for HR, Finance, and IT. Connect people, processes, and data. Automate tasks and drive business growth. 

Controller

I need their help to fix their error but no one in customer service is responding, I have been trying for 3 business days now.

HR Manager

The customer support is great and your client manager actively works to ensure you're aware of new features, how to use the system effectively, and submit support tickets when needed.

HR Supervisor

The service is amazing and my rep always responds quickly and helps make sure I understand the full process behind what I am trying to accomplish.

Paycom offers user-friendly HR and employee-driven payroll technology to enhance the entire employee life cycle, all in a single software. With Paycom's all-in-one software, you can boost employee satisfaction by linking performance with compensation.

1099 Preparation

360 Degree Feedback

401(k) Tracking

ACA Reporting

Access Controls/Permissions

Accounting Integration

Activity Dashboard

Activity Tracking

Ad hoc Query

Ad hoc Reporting

AI Copilot

Alerts/Escalation

Alerts/Notifications

Analytics

Applicant Tracking

Application Management

Approval Process Control

Approval Workflow

Archiving & Retention

Assessment Management

Asynchronous Learning

Attendance Management

Attendance Tracking

Audit Management

Audit Trail

Automated Receipt Matching

Automated Scheduling

Auto Update

Availability Management

Background Screening

Batch Processing

Benchmarking

Benefits Administration Outsourcing

Benefits Dashboard

Benefits Management

Billable & Non-Billable Hours

Billing & Invoicing

Biometric Recognition

Blended Learning

Bonus Management

Break Management

Budgeting/Forecasting

Budget Management

Built-in Course Authoring

Business Process Automation

Calendar Management

Candidate Management

Candidate Profiles

Career Development

Cash Flow Management

Categorization/Grouping

Certification & Licensing

Certification Tracking

Check Printing

Class Scheduling

Clock In/Out

COBRA Administration

Collaboration Tools

Communication Management

Compensation Management

Compensation Plan Modeling

Compensation Statements

Competency Management

Compliance Management

Compliance Tracking

Configurable Workflow

Content Library

Content Management

Corporate/Business

Corporate Card

Corrective and Preventive Actions (CAPA)

Course Management

Course Tracking

Credit Card Management

Criminal History Verification

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Reports

Customizable Templates

Dashboard

Data Connectors

Data Import/Export

Data Security

Data Synchronization

Data Verification

Data Visualization

Deduction Management

Digital Signature

Direct Deposit

Disability Insurance Administration

Discussions/Forums

Document Management

Document Storage

Drag & Drop

Drug & Health Screenings

Duplicate Detection

Education Verification

eLearning Companies

Reviews for Paycom come from a wide variety of industries, including Hospital & Health Care (7% of reviewers), Non-Profit Organization Management (7%), and Health, Wellness and Fitness (5%). The most frequent use case for Paycom cited by reviewers is payroll (70% of reviewers).

Users and use cases

Some reviewers find Paycom reasonably priced compared to larger competitors and appreciate its cost-effectiveness for small businesses. However, some users report hidden fees, expensive modules, and a complex pricing structure that reduces overall value for money.

Value for money

Paycom is a payroll solution offering key features such as direct deposit, online time clock, timesheet management, payroll management, W-2 preparation, and payroll reporting, among others.

Paycom

Android

iPhone

iPad

Windows

Web-based

Paychex Flex

Paycor

UKG Pro

ADP Workforce Now

Workday HCM

Gusto

BambooHR

UKG Ready

ADP TotalSource

TriNet HR Plus

Netchex

Namely

QuickBooks Payroll

Viventium Software

Dayforce HCM

Complex time punch handling

Partnership Coordinator

The punching feature. When you miss a punch, it is a lengthy process to "request a new punch" and you can't see everything on one screen until approved.

53% of reviewers feel negative about Paycom’s punch management. Reviewers report that time punch rounding can inaccurately reduce hours, and correcting missed punches is a confusing, lengthy process. Users indicate that submitting punch change requests is unintuitive and often requires manager approval, complicating workflow. Some reviewers find the interface for entering and fixing punches clunky, especially for shifts crossing days or handling lunch breaks. Users say these challenges make time tracking less efficient.

High and confusing costs

Paycom is significantly more expensive than our prior HRIS, and the pricing proposals are somewhat confusing.

Principal Designer

The pricing can be a bit expensive, especially for smaller businesses who may not benefit from all the features.

50% of reviewers feel negative about Paycom’s pricing. Reviewers report that the platform is expensive compared to alternatives, with additional fees for modules and features. Users indicate that hidden costs and unclear pricing proposals make budgeting difficult. Some reviewers find that adding new functionalities or integrations increases expenses unexpectedly. Users say that the overall value does not always match the high price, especially for smaller businesses or those not using all features.

Inefficient request handling

Financial Planner

The software didn't do a great job with entering PTO where there were weekends or holidays in between, which caused me to have to enter multiple PTO requests for just one set period of time.

Development and Marketing

If you forget to sign in/out or sign out too early then you cannot fix it yourself you have to add a request and sometimes it is a little cumbersome.

44% of reviewers feel negative about Paycom’s request management. Reviewers report that submitting and approving time-off or punch change requests is cumbersome and not always intuitive. Users indicate that notifications can be redundant or persist after completion, and automated responses are lacking. Some reviewers find delays in customer service and difficulty tracking request status. Users say that manual entry requirements and unclear communication make managing requests less efficient and more frustrating.

Cumbersome login procedures

General Manager

Trying to remember arbitrary payroll codes and dealing with constantly expiring passwords & security questions lead to team members constantly asking management how to login to their own Paycom.

73% of reviewers feel negative about Paycom’s security and access control. Reviewers indicate that frequent password changes, multiple security questions, and complex login requirements cause frustration and wasted time. Users report difficulties remembering credentials and being locked out, leading to repeated resets and reliance on HR for assistance. Some reviewers find the process excessive, especially when logging in quickly or from new devices. Users say these measures disrupt workflow and make accessing the platform inconvenient.

Frequent system glitches

Corporate Director of Human Resources

There are often changes that happen in the system that upset/change/revert our already fixed data to something it was before or something completely different than the team doesn't seem to know how/why it happens.

Financial Broker

When the app has to update the bugs and the system hasn't refreshed yet.

59% of reviewers feel negative about Paycom’s bugs and issues. Reviewers report unexpected disconnections, glitches during updates, and inconsistent functionality across modules. Users indicate that system changes sometimes revert fixed data or cause new errors, requiring extra troubleshooting. Some reviewers find customer support inconsistent and slow to resolve problems. Users say that lack of testing environments and unclear release notes make it hard to anticipate impacts, leading to frustration and delays in daily operations.

Streamlined employee onboarding

HR Marketing EA

From onboarding and benefits enrollment to time tracking and performance reviews, everything is seamlessly integrated.

Camp Director

I love that I can onboard employees and have them complete all of their paperwork online without having to shuffle any actual paperwork.

88% of reviewers feel positive about Paycom’s onboarding process. Reviewers appreciate the seamless integration of onboarding with other HR functions, reducing manual data entry and saving time. They say self-onboarding empowers new hires and simplifies paperwork, while customizable checklists and document management enhance efficiency. Some users report that remote onboarding and digital access to forms are convenient. Users indicate that the process is clear, fast, and helps HR teams manage new hires and compliance more effectively.

Integrated HR functionality

We are highly satisfied with Paycom and would recommend it to other HR managers looking for a comprehensive, integrated, and user-friendly HR and payroll solution.

95% of reviewers feel positive about Paycom’s HR Management. Reviewers appreciate having all HR functions—such as payroll, benefits, onboarding, and compliance—centralized in one platform. They say this integration streamlines processes, reduces manual work, and improves accuracy. Users indicate that direct employee access to HR data empowers staff and saves HR teams significant time. Some reviewers find automation and regular updates helpful for maintaining compliance and efficiency. Users report that Paycom’s comprehensive features and user-friendly interface make HR administration more productive and organized.

Simple platform navigation

UPS Customer Support

The software has a modern and intuitive interface that makes it easy for users to navigate and has a mobile app

90% of reviewers feel positive about Paycom’s navigation. Reviewers indicate that the platform’s organized layout and intuitive interface make it easy to find features and complete tasks. Users appreciate that both desktop and mobile versions are straightforward, requiring minimal training for staff of all ages. Some reviewers find the dashboard clear and the self-service portal accessible, allowing employees to manage their information independently. Users say that navigation is smooth and helps them quickly locate compensation, time tracking, and HR resources.

Efficient payroll management

HR Operations Manager

It has made a noticeable difference in how we manage employee information and payroll, and it has helped create a smoother experience for both HR staff and employees

Payroll Coordinator

Paycom is an always evolving for the better both as an administrator and an employee. As I mentioned BETI has made my work life better because with the "Approve my Paycheck " feature, employees have been able to inform me of issues they see with their payroll before I start processing payroll rather than on Payday when reversing payments or additional physical checks would be needed to reconcile the situation.

84% of reviewers feel positive about Paycom’s payroll capabilities. Reviewers appreciate the all-in-one platform that integrates payroll with HR and benefits, minimizing manual reconciliation. They say real-time updates and robust reporting improve accuracy and compliance. Some users report that employee self-service reduces administrative workload and enhances data accuracy. Users indicate that dedicated payroll support and customizable features help meet specific business needs, making payroll processing faster and more reliable.

VP, People

We cannot process payroll as they told we would, we cannot get a functioning GL, their ATS cannot facilitate communication and cannot perform any scheduling functions, and Paycom seems to think employee onboarding begins at their start date, so we cannot facilitate any tasks or communication prior to that date.

Onboarding Manager

Even when using the Advanced Report Writers I have found multiple times that I can't get to the information needed in a report even though it can be found on a display (i.e. the docid assigned to uploaded onboarding documents for the selfie with I9 is only available in the Supervisor signature, and in most cases our Supervisor's do not acknowledge those until the first day of class and we need to review them earlier on the onboarding team, and I haven't been able to find one other place where this information can be seen even though by logic you would know one has been assigned.) While it appears that Paycom makes an attempt to keep things simple, there needs to be more of an Admin/ Developer access that can be granted that would essentially allow access to all data even backend such as the aforementioned IPs and docids if needed.

HR Coordinator

Customization - Paycom had the ability to customize the way that each processing page spoke to the other and I could lay out my template and pages the way that worked best for me.

VP of Human Resources

I like most everything about Paycom, including how it functions, the ESS, and all the government/compliance offerings, learning, background screenings, tax credits, the ease of payroll, benefits administration, expense management, E-Verify, COBRA, ACA, various reports, etc.

Department Manager

With all features integrated into a single platform, staff can efficiently manage tasks, collaborate, and access essential tools without the need to switch between multiple systems.

The inability of Paycom to talk to itself in a way that will carry an application (or multiple applications) into the offer and then the employee file, or to access the data that you know is housed in the system.

This centralized approach improves workflow efficiency, reduces the likelihood of errors, and allows for a more cohesive and productive work environment.

Director of Finance and Accounting

Paycom has been a valuable all‑in‑one system for managing payroll, employee data, time and attendance, and overall HR processes.

He has a tracker with development requests and stays in tune with the things in the pipeline so we can be informed and also so we can get everytghing out of Paycom that we possible can

The ease of processing payroll sometimes feels almost too simple and having a one stop shop for everything from payroll to recruiting to onboarding, provides a more seamless process in HR.

It works especially well in mid‑ to large‑sized organizations where employee self‑service and centralized data management can significantly reduce HR workload.

This lack of synchronization hinders the overall effectiveness of goal management, reducing the ability to evaluate progress consistently and ensure goals are being met.

Paycom vs Gusto Comparison (2026)

Paycom

Gusto

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives