RUN Powered by ADP vs ADP Workforce Now Comparison

It's simple enough to navigate even if you haven't used RUN before. The features are organized in a way that makes sense, and if you have any trouble you can always call and someone will help you. The support is hands-down the best "feature" because ADP service is above and beyond what you get elsewhere. The guidance they offer is sound and they do everything they can to seek more informed recommendations if you ever have a grey-area question. They also prepare filings on time and without error.

The only thing I disliked was that we outgrew RUN at my current company and had to upgrade to a solution that suits businesses with 50+ FTE headcount. ADP does offer other platforms that serve a larger scale, so it's not a big deal as long as you upgrade to another ADP product. I would never recommend switching to another provider. It's been a nightmare for me to be forced to work with a new company which I won't name here. You can't even call them a competitor because they do 5% of the work ADP did for me and they charge twice the price.

I've been using ADP for more than two years now. We switched to ADP from Paychex, and I can say it was a smart decision. RUN Powered by ADP is friendly to use. The onboarding process is quick and easy, and the payroll processing feature is complete.

The only thing that I believe ADP could improve is its pricing for extra features. The basic bundle is complete, but if you want to add features (i.e. child support options for employees) you have to switch to higher bundles.

Cleo, We are thrilled to hear of your positive experience beginning at on boarding and on to running payroll with ease! We value your partnership and appreciate your feedback. -Your RUN? Service Team

User friendly. Reports at your fingertips and if you cannot find a report just call the customer service line and they will create or walk you through pulling the report. Their customer service team has always been top notch and helpful. For forms for new employees they have it. Need Policy and Procedures for your office they have it. There is a world of resources through this software that you can easily get to by computer or lets say your out of the office and need to run payroll, no problem they have an app for that as well.

I honestly do not have a complaint. The only thing I could suggest is on the Payroll Moblie App it would be helpful if I could make employee changes without having to log in to a computer but definitely not a deal breaker.

Becky, We couldn't be more pleased to hear that our partnership empowers you to handle your human capital management needs with ease -- allowing you to plug that valuable time back into your business. We appreciate your feedback on the RUN? Mobile App and have passed it along to our product team for review. Sincerely, Your RUN? Service Team

I used ADP RUN for about 5 years, but we eventually grew out of it and needed to transition to the Workforce Now platform. I had a lot of bad things to say about RUN previously (report capability, customer service, etc), but compared to WFN I know realize RUN was great! It's very user friendly, you don't even have to be a payroll expert to easily use it.

I'm not a fan of ADP as a company in general. Their customer service is hit or miss, it just depends on who you get on the phone. Some are very knowledgeable, some seem very new or just give contradictory information that you know is incorrect. I believe RUN is best for small companies, maybe <100 employees. We had a 401(k) functionality come up that RUN couldn't support, but if that hadn't come up we'd still be using RUN happily.

Ease of use, intuitive and able to add modules if the need arises. I also like the how easy ADP has made it to create reports.

If I'm looking at something specific in an employee file, for instance, pay stubs and move to the next employee, it doesn't hold my place on pay stubs like it does in Workforce Now. You have to start over from the employee Home screen and click through again. It's a little thing but in Workforce Now, it would hold my place.

This was my first attempt with a payroll software so I went with a leading company. I was not happy at all.

I am not sure what I was paying for. I had to do all the work which wasn't easy. Run Payroll could not run accurately on automation. Canceling was a sham. I kept getting charged for things after cancellation.

Debra, We welcome all feedback to ensure RUN Powered by ADP? continues to empower small businesses to more efficiently manage their payroll and HCM needs. We are sorry to hear of your experience with RUN? and will pass along this feedback to our Product Team. Your feedback is very important to us here at ADP so we thank you for the review. - Your RUN Powered by ADP? Team

ease of use, able to do most things. now offers my adp for employees to become paper free. They can change all their own information

That once you process payroll you can not make changes you have to call in and they can and charge a fee

No pros were added to this review

No cons were added to this review

ADP Run is intuitive. I rarely need to ask for support.

I can't sign in directly to ADP Run, I have to choose through a few ADP options first.

Irene, Thank you for taking the time to post this stellar review of RUN Powered by ADP?. We are thrilled to hear that RUN Powered by ADP? provides you with ease of use so you can focus on the things that matter most. We can certainly help you with getting straight to your log in page! Our Service Team looks forward to hearing from you so we can assist. -Your RUN Powered by ADP? Team

Eddie was very helpful. Got us all signed up and good to go. But ADP doesn't talk to one another so we kept getting requests for our UBI # every week and said they would charge us if we didn't get it to them. Very disorganized company that probably won't post this review.

ADP does not communicate in-house. They send you paperwork that you don't ask for, bill you for things that you don't ask for, and don't process payroll correctly. I had to hire a bookkeeper to come in and fix it all.

Great system to manage employee profiles and issue direct deposits and manual checks for multiple employees.

This version of ADP is not helpful when paying hourly employees, but ADP does have other solutions for that function.

I like the Application feature for the mobile device

No cons were added to this review

I really enjoy the multiple options ADP offers for employees. From an administrative side, we have many different positions that incur their own payscale and ADP allows us the flexibility to customize each employees information. With multiple event pay rates available, we can easily choose which rate is appropriate for the shift completed. Setting up employees is beyond easy and we have the ablilty to have W2 employees and 1099 employees separated yet all accessed in one convenient location come payroll time. Editing existing employees is just as easy and setting them up. From an Employee stand point, I receive detailed information from each pay period and I am able to access any of my information, including past pay stubs, at my finger tips with their convenient employee portal.

The only thing I can say we wish ADP offered was integration with our Catering Software. As convenient as ADP is to us, we still have to pull pay information from another program and enter it into ADP. If ADP integrated with our software, that would eliminate the extra step and help us even more.

Melissa, Thank you for the outstanding feedback on RUN Powered by ADP?! We strive to provide superior tools and support that puts time back into your day so you can focus on what matters most -- your business. We appreciate your recommendation and your valuable insights! - Your RUN Powered by ADP? Team

ADP Run is probably the best Payroll and HR Solution that I have used for small businesses. It offers great features and it's back by amazing customer service by ADP. We made our best business choice when we signed up for ADP Run.

It's been a game-changer for our HR practices and I feel everything about ADP Run is great.

I absolutely loved ADP and the style of the website for running payroll. It was extremely easy to navigate and compared to Paychex (which is so confusing and I miss them) . The customer service is also amazing if you ever had any trouble navigating.

I cant say there are any cons to RUN ADP. But ADP as a company in general is a little pricier than other payroll companies.

ADP has great features for payroll processing

ADP payroll web software needs improvement on user experience

Once I had run payroll a few times it's easy enough to use. I don't use their HR support or anything but calculating payroll is straightforward. It's great that the tax totals are calculated automatically and they file year-end paperwork for you.

I'll state that this review is for ADP Canada (vs ADP U.S.) I'm with a very small U.S. based nonprofit with just just a couple employees in Canada, and switched to ADP from calculating taxes manually. Using ADP is the lesser of two evils but it hasn't been a great experience. I run payroll semi-monthly and once, for no apparent reason (their rep couldn't explain why it happened) they initiated the second half of the month's payrun at the same time as the first, and charged us a $150 fee to do so, which they never refunded. Their chat support is helpful but if it's "unavailable" you have to call and it's always a 1-2 hour wait. You can request a call back but any time I do that they never actually call me back. The interface is also pretty low-tech.

Hi Brooke, Thank you for the review - we appreciate all feedback to ensure we are supporting your small business in the best way possible. I am unable to locate your account information, but will pass along this feedback to the ADP Canada Team to see if they are able to locate your account and further assist with your concerns. -Your RUN Powered by ADP? Team

We have clients on ADP payroll and logging into Run is easy and quick when trying to pull reports. The local ADP reps are also great.

If you need a full service payroll this is a great choice. There are less expensive options if you just need straight forward payroll.

It was easy to learn and setup. Customer support was outstanding.

It doesnt always sync up correctly with quickbooks

One stop shop for anything payroll in one portal. Simple and easy to use. Onboarding is quick

It’s hard to find a con as I’ve had a great experience with ADP.

I love using adp software, been using it for over 5 years. It super easy to use.

I do not dislike anything about this adp software

Sarah, Thank you for the valuable feedback of RUN Powered by ADP?! We are thrilled to hear that our products provides you with the information & access you need at your fingertips -- and we are equally pleased to hear that your employees find the system easy to navigate as well. We are always looking for additional ways to add value to your organization and your employees. We appreciate you taking the time to provide these insights on your experience! - Your RUN Powered by ADP? Team

Ease of use and peace of mind that payroll is schedule and processed timely!

No cons, I love running my payroll through ADP

Dominic, Thank you for taking the time to post this stellar review of RUN Powered by ADP?. We are thrilled to hear that RUN Powered by ADP? provides you with ease of use and peace of mind so you can focus on the things that matter most . We value your feedback and appreciate your insights!

This product is very clean code. You can tell it was written from scratch not adapted from other software. As a result, it's fast and simple and straightforward. Also, the uptime is excellent. Never once has it been down when needed.

It is expensive.

ADP is the way to go. Best app available.

Reports could be more user friendly. That’s all.

ADP Run is easy to use, which is great.

The price is ridiculously expensive. They lure you in with a "cheap rate" however they "forget" to tell you about all of the additional fees. The reporting is terrible. If you truly need to go deep into the woods to research something, it takes forever. Basically you need to retrieve every paycheck to find your answer.

No one wasting time doing anything the old school way. Easy to update And use monthly

Sometimes the system runs slow and takes time from screen to screen

If you a simple demands and nothing complex or difficult the software may work for your company. The product is not intuitive nor is it user friendly.

Clearly this product was not designed by Users - it reeks of being over engineered by Engineers. If your company has different payrolls running at the same time or exceptions based different levels of employees with different benefits offered, I have one bit of advice find another HRIS vendor. Many time the Customer Service team or Implementation teams of ADP can't come up with solutions. Once ADP has implemented the software - their support decreases and solutions are minimal. You have to threaten to fire them before you get some help.

John – Thank you for providing feedback on our WFN product. I would love the opportunity to talk with you further. It is critical that we hear directly from clients on what they believe works well in the software and what we can improve. In the past few years we have invested heavily in user-based research, and have a state of the art facility in New York where we bring clients from all over to work with our UX Designers. I am sure they would love to hear your thoughts. Please reach out directly. Lori.wilmot@adp.com

I like that ADP allows you to chart your times and you can run different reports.

It glitches up from time to time, but for the most part it resolves itself quickly.

Easy setup

Price point but they are willing to work with you.

Hi Dylan – Thanks for taking the time to review our WFN product. We appreciate the review and your business.

Our previous payroll company was bought out by ADP. Our ADP rep was very informative. ADP made the transition seamless and honored the price we had with the other company.

No negatives just took time getting used to. a new software system. Perhaps making a time attendance module as part of the base package would be nice.

So easy to run payroll through ADP. They make the process simple and accessible to small business owners.

No cons. The interface is very easy to use and really works great.

ADP is very simple to use. Navigation is simple and straight to the point.

I feel as though they could upgrade a little more to make for easier search when finding an employee via the administrator portal.

Overall, very through HR/payroll system. Great support and training by ADP.

I do not like the fact that when I terminate an employee along with their benefits, it voids their deductions. If this is during a pay period, I would have to manually enter the deductions for the last paycheck. In order to avoid manual input, I have to wait until after the next pay period to terminated them. This does not give me an accurate headcount.

Carter Ann - Thank you for taking the time to provide a detailed and insightful review of our WFN product and service. I would love to connect you with one of our experts on the termination/deductions to see if we can make that process easier for you, and for you to provide direct feedback to our developers. Also, I am happy to see you call out the cross-training, we have recently implemented a new service model, that gives clients access to teams that are trained in all products.. Please don't hesitate to reach out to me lori.wilmot@adp.com and we can talk more about both items.

Easy to use for most part, especially in regard to applicant tracking.

Difficult to connect with customer service. System upgrades felt unsupported by ADP staff.

Chris – Thank you for taking the time to review our WFN product/service. I would love to connect with the System Administrators in your company to assist them with whatever struggles they may be having. Please ask them to reach out to me directly. Lori.wilmot@adp.com

ADP is by far one of the most user friendly payroll services

Having to log on every single time to access is kind of a pain

If updated properly, I like having all information at my fingertips.

I don't really have any dislikes...if I run across something I need assistance with I call ADP support.

Deb - thanks for taking the time to review our WFN product and service. I am happy to see it meets your needs. We build our products and service to meet the needs of companies exactly like yours, where you may not have a dedicated HR/Payroll/Benefits department.

My Payroll was taken care by simple App by ADP. It was consistent and easy to use.

Some times it takes couple of days to reflect the paycheck and was a bit time consuming.

ADP is used by many companies for payroll services so I've had several years experience with ADP as a company as many institutions I have worked at. It's great, simple, easy to access, and it's honestly a great system.

There aren't any cons to report with ADP. The software is simple and trusted by many so you know you're getting a great product with ADP services!