Timedox Features

Not much, yet. Nowhere on the website does it mention that you have to use the keys on the device to enter in the employee names. You add them the old way you used to have to text before smart phones. It wasn't until I was on the phone with tech support that I found out adding employees from my laptop is only available with the more expensive subscription service time clocks.

Scheduled a setup support call through their website and no one called. Called them and they couldn't help at the time, but wanted to schedule the setup for a few hours later. No one called. Called them back again and the customer support guy got me to a certain point, put me on hold for a few minutes, and then forgot where we were in the process, thus having to start over again. I could tell through his voice and attitude that he had something else he wanted to be doing. The product might turn out to be good, but I can't recommend based on severe lack of customer service.

Hello Thank you for your feedback. Starting with the names. It is made for your convince so you can type the names on the software and do not need to add them on the Time Clock. So actually adding the names on the old way it is only an option. The only call we do see from your side is about the login credentials and that you can not connect the device to your WiFi. both solved for you. Both on the Mar 4th. same day of your review. We will be happy to keep and assist you until your full satisfaction. please give us a call. Thank you Timedox Team

I did like what the website said but they DO NOT DELIVER! Price was attractive but it is a bait-switch scheme for you to buy something they say is stand alone but only after you buy it do you have to pay through the nose for every little support question after 35 days!

Software doesn't work! It is not user friendly! Very time consuming to set up and use! Very limited functions for companies above 3 people! Support is non-existent beyond your first 35 days from purchase...forget that it takes a week to get it so you have a ticking extortion timer that starts the moment you purchase. Their email support is just as bad. No real-time computer time clock control without their tech support. Tedious time clock setup -it's like texting before their was a keyboard and their setup materials hope you just figure it out! Rip off!

Hello Sir Thank you for your msg. The cost of ONE-time payment with no monthly fees is in the Title, and in the listing, you purchased it from the site and paid. We did not ask for any more payments, so saying bait-switch scheme Is complitly not honest. You bought the time clock on Apr 25, 2019, your first call to support it on Oct-30; even so, you NEVER enroll any employees into the system. Therefore...

Read more

Our city employees have been using the software for the last 5 years. The ease of use and simplicity to our employers was a must before deciding to go with Timedox. We have time clocks spread out throughout several location and everything works in sync via internet connection (wife and cable). Overall we are very satisfied with the product and customer service.

Can't find any reason, things are working smoothly.

Thank you For your great review Timedox Team

Mature product, Highly customizable & Manageable state of the art in term of software and hardware. This solution has cover all our needs and much more recommended for anyone looking for a very fast and intuitive deployment, fetching various reports, manage user policies and much more.

Timedox has pretty much all the features one would need for proper automated management of users. Although there are many reports available on the web version, I would like to see more reports available on mobile devices.

The price was within our budget as a non profit agency. I also liked the bio metric fingerprint option which made the clock more ADA compliant. It was also very easy to set up.

Initially, I thought it was a great product. The time clocks(we have two locations) seemed to work without interruption but once I learned the system, I realized its flaws quickly. 1. You need the Timedox team to customize the platform. For example, we created a ticket in December of 2018 to add codes such as FMLA, UPFMLA to the absence reason and we are still waiting for it to be completed. 2....

Read more

Hello Thank you so much for honest reply. We love each of your comment even not happy with it. We will do what ever it takes to improve our self. I personally checked the review and you are 100% right. unfortunately all you said is right. We will take care internally of your remarks and be in touch with you, to make sure that all works like you wanted. Thank you Bruno Timedox

I like the terminal. the bio metric features work great and haven't had any issues with the machine yet. Its also a decent value if you are on a budget.

The online software is very slow and refreshes for every move you make. It becomes quite annoying and time consuming when trying to do basic things like change an employees time sheet. There is no paid break functionality. There is no functionality for clocking in and out for breaks. I still have employees clock out and in when taking a break but currently there is no way to track that time. That...

Read more

Hello David Thank you so much for your honest helpful review. Actually there are two issues you said 1. Pay Break and Break Rules and Summery 2. Change time sheet for employees You are perfectly right, this why we made Changs to the software, we do believe that you will find it perfect for you, the next version will be online on the end of November. The new version will include break rules , break rules violation system, breaks totals and so on. Can you tell us your company number so we can add you to the beta version of those features ? Thank you Baruch Shalev

The biometric capability is great. No employees punching in/ out for one another.

If employees work extended hours, the program does not recognize that and will apply it to the next day. Program is not user friendly - especially on punch editing. SO SLOW!!! There is no customer service unless you want to pay a yearly fee. Even when the issue is something that they have "fixed' on a recent update - which obviously has not been done. The entire weekly process is extensive to get info downloaded from machine, uploaded to internet program. Then pulled into their time sheet - which has to be changed every single time to the date range. There is no saving any of the info to be used later. Every single time you have to reset all of your parameters. The entire process is exhausting and slow. We will be replacing this machine.

Hello Joanne Thank you so much for the review. We are happy that you are using our system in the last 4-5 months. We only see ONE Support ticket you created on 31 Mar. No tickets or calls were about the issues you describe in the review. Now let us reply to your claims "If employees work extended hours, the program does not recognize that and will apply it to the next day."Not configured...

Read more

Easy setup. Splendid support. I get reports clear and easy. Saved me time. Timedox is responsive and can provide more features as I see ir.

No cons were added to this review

Thank you for your review

The central web reports and the fact that we do not need to enroll employees on each device separately

The fact that the system doesn't support landline phone reporting, so employees have to use their mobile phone instead.

in my opinion, based upon the 6 months i have been using this software i cannot give any positive feedback because it does not operate as advertised. hours don't always record, i can NEVER see clock out times in excel unless i print the pages. im honestly suprised to see so many great reviews on this site.

reports are rarely correct, sometimes never reports at all. setup was difficult. took 2 weeks of conversations with tech support to finally get it to record data, even after a replacement hardware upgrade the software still fails to properly record sign ins and sign outs.

Hello Thank you for your review Please allow me to contact you, we made new platform and would like you to upgrade for free. Please give us a call to make it work better for you. Thank you Timedox Team

It is simple - almost plug and play. very easy to use. you get what you pay for - no less, no more.

some sophisticated timing models are still under development, although probably done by now. other than that - no surprises.

We are happy with the reports created by the system, the rounding works perfect, we found the system very easy to use and install.

We do not like the fact that we can not export the data directly to the employees by email. Once a week i must check and see who forgot to punch in or out and fix the errors by my self.

Easy setup, easy to use, reliable, great reports, amazing customer service. Highly recommend to any company looking to upgrade it's time clock system.

No cons were added to this review

Thank you for your review

First, it saves me precious time. I can get a log of all my employees to a rather simple excel form. The best part of it, you get a log of all these employees that entered but didn't exit. It saves time to search for that, especially when you have many employees.

No cons were added to this review