Great app, check in and out with accuracy, keep in contact with supervisors and can submit photos for proof of visit if not using GPS.
Pros
I am an Event Specialist with Deluvia Inc, they upgraded from emailing and faxing my time sheets in to this system. They are out of state so this is a great way for them to keep up with my time while doing "Road Shows". I arrive at my location, open the app and sign in, my employers do require me to attach photos so I snap a photo of the store front before entering. While there, I setup my samples and take a few photos of my presentation to attach when I clock out. I like that I can see my schedule, even though I already know my Road Shows are 11 days back to back for each demo. It takes out 39 minutes for my lunch and keeps up with my total hours so I can accurately calculate my check. They can leave messages after each shift end set of photos. I have seen a few where they wanted to see different angles or my face more throughout my presentations. I've also been told my samples looked yummy, I left messages and asked questions that were answered. This is a good app to have when your employer is out of your area.
Cons
The only thing I found odd was I could log in anytime during my employment, but couldn't do so between Road Shows. I wanted to look at my schedules and could gain access to the app. Other than this hiccup, the app works fine. Deluvia gets my time and there are no shortages on my check.
Thank you for the review, it is great to hear that you're using our smartphone app as well as our notes and photos on punches feature. We have a few limiting options for employers and that is why you weren't able to login while outside of the show. Thanks again!
Rating breakdown
Likelihood to recommend: 9/10
Buddy Punch has been a super efficient business solution for our office. It is very user friendly. The integration with Quickbooks has streamlined our payroll which has been a huge plus. Most importantly to me as the administrator who's been responsible for the complete set up and training of all staff- the Buddy Punch customer service team has been absolutely outstanding!
Pros
The software is easy to use with only very minor quirks.
Cons
I appreciate the updates to scheduling but even with the new templates, I'm still not able to schedule as efficiently as I would like. I would love to be able to set a master schedule for each user and edit individual days from there as necessary. My team typically works a pretty set schedule so to have a template per person would be ideal. It seems that's not quite the functionality of the new template feature.
Thank you Tara for the review. It is great to hear that our QuickBooks integration has been helpful to your business. Thank you for the feedback, recurring items on the schedule is coming up as a new feature as well. Thanks again!
Rating breakdown
Likelihood to recommend: 10/10
My staff loves that the software works seamlessly and I love the easy payroll reporting process. BEST of all, when I have a question, Buddy Punch really LISTENS and always walks me through the answer or offers to help themselves.
Pros
The Buddy Punch Customer Service is EXCELLENT! Poor service is one of the main reasons we left our last scheduling and payroll reporting software.
Cons
Would love to see more features such as hiring and onboarding of new employees.
Thank you Joy for the review and the kind words! It is great to hear the positive feedback on our customer service. We really try to make sure we understand everyone's situation and we're glad that it shows! Thanks again for your review and your business, we appreciate it.
Rating breakdown
Likelihood to recommend: 10/10
Several areas of concern. Very little corrections made based on feedback. Not able to contact support by phone. Delayed response in email. Not open to different types and operations for different business types. This is a very baseline product with little features. Menus are hard for older users to read. Not user friendly for most users. Time corrections are difficult for users to complete or request. Very limited on admin ability to control aspects of the clock to prevent user issues. reports decimal place cannot be changed from 3 to 2 decimals increases rounding time for admin. Integration with payroll company cost additional funds.
Pros
online can view anywhere from a computer . the app is poor at best and is not integrated to be used as a time clock or to check all features and make adjustments from admin must have a computer to do so
Cons
Most of it
Josh - Thank you for taking the time to provide a review. Unfortunately many of your comments we believe are inaccurate and I would like to make sure that Buddy Punch is accurately reflected on Capterra. We do not charge for integrations with other Payroll Companies. We just added an integration with Paychex and there was no cost to any customer for doing so. We are also very timely in responding to inquiries. In your case specifically you opened a ticket on 7/29/16 at 3:52 pm. We responded at 4:14 pm the same day with a resolution. You opened a ticket on 8/29/16 at 12:35 pm, we replied at 12:46 pm. You opened a ticket on 9/12/16 at 10:21 am and we replied on 12:46 pm. We offer many features such as GPS, IP Address Lock, Webcam photos on punches, and notifications. We offer easy change requests with the user clicking on a button that says "I need to change something." I'm sorry we didn't work for your business and we will take your feedback into consideration.
Rating breakdown
Likelihood to recommend: 1/10
Our experience has been phenomenal.
Pros
I like the fact that the support staff is very willing to try to accommodate requests that we have.
Cons
I would like it if we could put Exempt employees on the system, just to track PTO.
Thank you Cathie for the review and kind words! We always try to help with support, even if we don't offer a feature we try to find a way to accomplish what you are looking to do. In regards to employees just tracking time off, they can do that too - there isn't a requirement to track time. We'll reach out with more details, thanks again!
Rating breakdown
Likelihood to recommend: 10/10
30 Days Free on Any Plan. All features are included with each plan. Features include Job Codes, Locations, Managers, Notifications, OT Calculations, PTO/Sick/Vacation, Reports, Webcam photos on punches, iOS/Android Apps, Automatic Breaks, Single Sign On, GPS, IP Address Locks, Tablet/Mobile ready, Punch Rounding, QR Code support, & Integrations.
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