Pros
This software is amazing. It is great for keeping up employee time off, PTO, sick leave and holiday pay.
Cons
The thing I am less fond of about the track smart ware software is I wish it was a tutorial to use to show employees how to use and creatban account.
Rating breakdown
Likelihood to recommend: 10/10
I have used TrackSmart scheduler for the past 3 years. I am a manager of a pool and use it to schedule my lifeguard staff. The staff loves it because of the mobile app - they can give up shifts, swap shifts and see who is working all from the app. I also use the time clock function. This allows me to check to see who is working and when they started. It also allows our payroll person to access the payroll from anywhere, even when she is on vacation. As soon as I have approved the hours, she can do whatever she needs to. The whole program, from scheduler to mobile app is easy to use and very functional. I love being able to access the information from anywhere, especially when I am off site. Also, the ability to have a monthly contract is also convenient since I am a seasonal employer. I start it in the spring and I turn it off in the fall. I honestly don't know how I would schedule without this program.
Pros
It is so easy to use and set up. It is easy for my lifeguards who are mostly teenagers. It is difficult to get teens to do anything these days, but they love the ability to trade and switch their shift, and the app makes it so easy to do so.
Cons
1. The swap function is not available on the app. That would be so great to have as most of my lifeguards don't want to just give up their hours - they would much rather swap.
2. As the manager, I can't get notifications who is giving up shifts. I get an email when one is taken, but I lose a little bit of scheduling control when I don't know that they shifts are being given up. I would like to get notified just as the guards do.
Rating breakdown
Likelihood to recommend: 10/10
I first started using it when it was called HelloScheduling and loved it. After it was rebranded as tracksmart it started going downhill. There were no new updates or changes to the product, the app was poorly maintained and was unreliable, and support rarely offered much assistance if I even got a reply. I did like all the different filters to view shifts and that you could email and text employees right from the schedule. We ended up switching because we needed something that worked smoother with multiple locations - and allowed us to see both schedules at once.
Pros
One of my favorite things about is was the overall layout and appearance. It was easy to look at and visually pleasing without being overwhelming.
Cons
Over the years the customer service when downhill and the software started having more glitches.
Rating breakdown
Likelihood to recommend: 5/10
Trying to schedule 20 part-time employees was making me crazy! TrackSmart lets me enter everyone's time off requests, max hours they want to work and departments - then I hit Auto-Schedule and my month's schedule is complete! Also love that employee can access their schedules online and are able to swap shifts with my approval.
Pros
Love the Auto Schedule feature which works with requested time off and maxes hours that each employee can work!
Cons
Wish I could lock months that are published so that I don't unintentionally change the current month when scheduling the next month.
Rating breakdown
Likelihood to recommend: 10/10
Overall great software. Used it to manage brand ambassadors in multiple markets. Scheduled 300 plus events a month. Would like for staff to be able to text through the system to each other. Would like to have all information included in the sheets when you download the unscheduled shifts.
Pros
Easy to use, good mobile app
Cons
When you download the unpublished shifts it does not include the notes and other info.
Rating breakdown
Likelihood to recommend: 10/10
14-day free trial, no credit card required.
Basic: $22/month (billed annually) or $24/month (billed monthly) - up to 15 people.
Plus: $44/month (billed annually) or $49/month (billed monthly) - up to 35 people.
Premium: $64/month (billed annually) or $69/month (billed monthly) - up to 60 people.
Enterprise: $89/month (billed annually) or $99/month (billed monthly) - up to 100 people.
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