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UKG Pro vs Payworks Comparison (2026)

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UKG Pro

Payworks

Overview

UKG helps organizations understand and empower their workforce with AI-driven HR, payroll, and workforce management solutions.

Canadian-owned and operated, Payworks is a leader in workforce management solutions, that helps businesses manage payroll, time and absence, and human resource operations from coast to coast.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.3

733

368

249

Value for money

Ease of use

Features

Customer support

66%

would recommend this app

4.7

144

110

Value for money

Ease of use

Features

Customer support

89%

would recommend this app

Pros

“UKG Pro offers a comprehensive and user-friendly HR and payroll platform that streamlines employee management, benefits administration, time tracking, and reporting.”

Sahil M.

Manufacturing Supervisor

“It can handle onboarding processes, HRIS, benefits management, payroll management, self service timecard management, and time off requests.”

AJ G.

IT Administrator

“UKG Pro is a reliable and feature-rich HCM platform that effectively supports HR, payroll, talent acquisition, and workforce management needs.”

Swaminathan S.

HR Assistant

Pros

“I also appreciate the self-service functionality, which allows employees to view and manage their payroll information without needing to contact HR.”

Jordan V.

Sales Specialist

“Integrations such as ROE processing, CRA payments, T4 filing, Warnings, and a stellar service department makes payroll a great tool box.”

Lisa P.

President

“Payworks has leveled up me productivity when submitting payroll, and has allowed me to focus my time and energy into other aspects of my business.”

Brittany H.

Owner

Cons

“UKG Pro does not seem to have a support team that is scalable to meet the needs of administers like myself who often ran into issues with features of UKG Pro, such as UKG Pro Learning, which is their digital LMS platform. While I appreciate that they have a support specialist team to communicate updates or give you a timeframe on how long it will take to research an item, it takes awhile.”

Georgia W.

Director of Training and Ops Services

“Having to direct hundreds of employees to the web browsers when they use the mobile app is time-consuming and extremely confusing for end users.”

Jessica J.

Senior Director, People and Culture

“However, unresolved issues with vacation time accrual rollover — despite repeated escalations and a missed support deadline — ultimately undermined our trust in the system.”

Felix L.

Safety Coordinator

Cons

“I dislike that some of the drop down menus cannot be accessed by "smart search" of putting in the first two or three letters of a name, you have to scroll through one at a time.”

Margaret S.

Accounting and Payroll

“My only complaint would be that I have a bunch of clients using Payworks and I have a different service rep for each client”

Shauna M.

Bookkeeper

“At the beginning, I found it a bit difficult to navigate the sidebar and figure out where everything was.”

Brittany H.

Owner