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Vantage Point
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Workforce management software
Table of Contents
Vantage Point - 2026 Pricing, Features, Reviews & Alternatives
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Vantage Point overview
What is Vantage Point?
Vantage Point is a cloud-based workforce management software designed to help businesses streamline scheduling, forecasting, planning, and other operations via a unified portal. The application allows organizations to handle various activities including front and back-office, multi-site jobs, contact center workforce, and more.
Vantage Point includes a forecasting and scheduling tool, which uses regression analysis to evaluate and improve customer satisfaction across various contact channels. The system automatically manages client interactions received via calls, emails, chat, and text messages. It also lets administrators optimize the average response time and service objectives.
Vantage Point allows managers to gain insights into metrics related to agent performance, average query handling time, operational goals, and more vis statistics and reports.
Starting price
Alternatives
with better value for money
Vantage Point’s user interface
Vantage Point reviews
Overall rating
4.0
/5
2
Positive reviews
50
%
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend7/10
5
4
3
2
1
1
0
1
0
0
Vantage Point's features
Features rating:
Vantage Point alternatives
Vantage Point
Starting from
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Vantage Point integrations (1)
Top integrations
Vantage Point support options
Typical customers
Platforms supported
Support options
Training options
Vantage Point FAQs
Vantage Point has the following typical customers:
Freelancers, Mid Size Business, Small Business
These products have better value for money
Q. What languages does Vantage Point support?
Vantage Point supports the following languages:
English
Q. Does Vantage Point offer an API?
No, Vantage Point does not have an API available.
Q. What level of support does Vantage Point offer?
Vantage Point offers the following support options:
Email/Help Desk, Knowledge Base, Phone Support