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BOSS811

BOSS811 - A Cloud based One Call Ticket Management Solution

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BOSS811 Pricing, Features, Reviews and Alternatives

BOSS811 product overview

Price starts from

No info

What is BOSS811?

BOSS811 is a cloud-based solution designed to help municipalities, utilities, and contract locators manage excavation requests, protect underground infrastructure, and prevent service interruptions. Key features include area-based routing, GIS mapping, ticket management, facility mapping, and auditing.

Key benefits of using BOSS811

• Modern User Friendly Interface – Easy to set up and adapt to your business needs
• Significant Cost Savings – Innovative work flow & auto close reduces cost
• Intelligent GIS Map Integration- For precise locating and preventing damages
• Ensure Compliance -Instant access to tickets, reports from anywhere and real-time updates ensures compliance
• Save Time and Improve Efficiency - Group locate request for multiple utility types can be combined into a single ticket with multiple response codes.
• Great Customer Service - Strongest commitment to customer support, totally US based

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Platforms supported

Web
Android
iPhone/iPad

Support options

Knowledge Base
FAQs/Forum
Email/Help Desk
Chat
Phone Support

Training options

In Person
Documentation
Live Online
Videos
Webinars

BOSS811 pricing information

Value for money

4.8

/5

8

Price starts from

No info

Pricing options

Free plan
Subscription
Free trial
Pricing range

Value for money contenders

BOSS811 features

Functionality

5.0

/5

8
Total Features33 6 categories

Most valued features by users

Reporting & Statistics
Activity Dashboard
Billing & Invoicing
API
Data Import/Export
Alerts/Notifications
Reporting/Analytics
Scheduling

Functionality contenders

BOSS811 users reviews

Overall rating

4.8

/5

8

Positive reviews

100%

Write a review
Rating breakdown
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9.5/10
Rating distribution

5

4

3

2

1

6

2

0

0

0

Overall rating contenders

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend9/10

Share this review:

This product improves asset management and service desk workflow

Reviewed 6 months ago

We have a great relationship with BOSS and we use the product for many of our organizations workflows.

Pros

The ability of the application to accommodate existing business rules is excellent. The company has also customized the product to fits our needs for a reasonable cost. Support is also treated like an important service they provide to us as a customer.

Cons

At this point the leadership of BOSS has addressed all features that we needed in the product.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

BOSS811 Locating Software- Great Product

Reviewed a year ago

BOSS811 has greatly improved our ability to track and mange our locate tickets tremendously and the transition to this software was very easy.

Pros

Easily allowed overlays of our current mapping/GIS. Great integration with google maps and gps functions. Easily allows the ability to attach pictures, notes and maintains a history of all activity. Boss811 has been great to work with if any features currently dont exist, they work well with developing a solution and most of the time has already been working on the feature but testing hasn't completed yet.

Cons

The software may not have every feature you want at the beginning but the team is great with listening to suggestions for future features and implementing them.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend8/10

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BOSS811

Reviewed a year ago

Great product, they just did not win the bid this time.

Pros

Great prices to start. Easy to use with our GIS maps.

Cons

Loved the product but they were not the low bid on service award.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

Share this review:

Ticket Management Software

Reviewed 6 months ago

The entire team at Boss811 is great to work with. Day or night, they are supportive and listen to ideas and suggestions to make the product better. If they continue to keep the same level of customer service, they sky is the limit.

Pros

The cost savings and visibility that this brought into our organization that displays real time locate activity has been amazing. The customer service and agile deployment of solutions is top notch.

Cons

Integrating with numerous vendors was challenging. This is not a fault with Boss811, but just not knowing about what a full integration takes was a bit of a challenge. The team and I learned so much during this and will make any future changes much easier.

Overall Rating
  • Value for money
  • Ease of use
  • Features
  • Customer support
  • Likelihood to recommend10/10

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Easy to use, cloud-based software automates and manages your 811 tickets with ease

Reviewed 6 months ago

BOSS811 sets a high bar that all software is now compared to.

Pros

The ability to create simple, highly customizable scripts that run when a ticket is received. Each time an 811 ticket is received, the script gets to work checking the time and calendar in order to assign the ticket to the appropriate staff.

Cons

The cost is a little high, but worth it.

BOSS811 FAQs and common questions

BOSS811 has the following pricing plans:
Pricing model: Subscription
Free Trial: Available | (No Credit Card required)


BOSS811 has the following typical customers:
Large Enterprises, Mid Size Business, Public Administrations, Small Business


BOSS811 supports the following languages:
English


BOSS811 supports the following devices:
Android, iPhone, iPad


Yes, BOSS811 has an API available for use.


BOSS811 integrates with the following applications:
ArcGIS, Google Maps


BOSS811 offers the following support options:
Knowledge Base, FAQs/Forum, Email/Help Desk, Chat, Phone Support

Related categories