Briostack Features List

Briostack Reviews

Briostack

Automated online pest control software with customer portal

4.68/5 (22 reviews)

Briostack Feature Summary

  • Quotes / estimates
  • Pest activity tracking
  • Pesticide usage tracking
  • Scheduling
  • Fleet management
  • Customer service history
  • Routing
  • Letter generation
  • Direct mail management
  • Click to mail
  • Automatic reminders
  • SMS integration
  • SMS marketing
  • Self service portal
  • Client portal
  • Email integration
  • Email reminders
  • Electronic payments
  • Real time updates
  • Mobile integration
  • Barcode scanning
  • Route optimization
  • Task management
  • Flexible billing models
  • Training management
  • Employee location tracking
  • Video tutorials
  • Job scheduling
  • Professional services automation
  • Credit card processing
  • Credit card integration
  • Workflow management
  • Geolocation
  • Tracking features
  • Appointment management
  • Offline access

Other Industries Feature Comparison

Most popular features of all Other Industries apps

API (90 other apps)
Accounting Integration (43 other apps)
Activity Dashboard (65 other apps)
Activity Tracking (45 other apps)
Automatic Notifications (67 other apps)
Automatic Reminders (59 other apps)
Billing & Invoicing (53 other apps)
Calendar Management (65 other apps)
Client Portal (46 other apps)
Customizable Reporting (51 other apps)
Data Import/Export (43 other apps)
Document Storage (43 other apps)
Drag & Drop Interface (47 other apps)
Electronic Payments (49 other apps)
Inventory Management (55 other apps)
Inventory Tracking (43 other apps)
Invoice Management (70 other apps)
Quote Management (46 other apps)
Reporting & Statistics (65 other apps)
Third Party Integration (56 other apps)

Competitor Feature Comparison

Mobile apps

iOS App


6 reviews

See all iOS Apps

Requires iOS 9.0 or later. Compatible with iPad.

Briostack Feature Reviews

20 reviewers had the following to say about Briostack's features:

Carrie Cresap

Thank you team for all the help over the last months. We Love Brio Stack and the the entire team!!

2017-06-17

Great staff! There is one guy that knows everything that is super helpful I can never remember his name. But the fact is I talk to one of the representatives the most and he is super friendly and my staff and I like that he does not sound like a nerd he is funny and personable!

Pros

Sending invoiced and downloading them. taking payments and making credits etc are wonderful.

Cons

The calendar could be easier to read and I also really what source of contact on the leed entry.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Michele Cadmus

It has made running our business easy and efficient.

2018-03-08

Pros

From scheduling , invoicing to routing.

Cons

Would love to be able to print a monthly production report with just the totals of each service.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Stephanie McGathey

I am very happy that I chose Briostack for my software upgrade!

2018-02-22

Pros

If you are a company that offers many different services, then your notifications can be personalized to each service type!

Cons

Please note that my account rep. asked me for my "cons" and is submitting them.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Lynne Bell

Like any other new software once you start using it it starts to get easier.

2017-06-12

Much better software than what I was using and less time spent doing paperwork.

Pros

We were spending 20 plus hours a week on just paperwork and invoicing. We now spend about 5 hours.

Cons

I do wish it had a multi-line feature on the regular invoice. We do have customers that have multiple houses etc that need a break down on each INVOICE and the statement is NOT always the way to go for us.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jenny Vittitoe

Brio is a great company and has been a wonderful asset to our company

2018-02-22

This software makes scheduling customers much easier and better.

Pros

Really LOVE the notifications that are sent to customers.

Cons

A lot of updates but overall very happy with it! The tickets don't always seem to clear right away and the techs have to wait at times for them to fully submit.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Jeff Simmons

Amazing, time-saving software!

2018-01-31

I feel as a customer is learning the software, they should have access with dummy accounts to play around with how everything works before they actually go active with their real life customers.

Pros

Also, I love how the service reminders are automated.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Amy Grasso

We LOVE Briostack software!

2018-02-21

Pros

Another great feature is the customer portal where clients can log in to their accounts and see appointment records and make payments.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Adam Weber

From top to bottom our experience with BrioStack has been incredible

2017-06-12

Pros

From the automated appointment and billing reminders, to the integrated payment processing, the entire process is smooth and efficient.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 1-2 years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Adam Easom

Make promises don't keep them.

2017-05-02

Opened my eyes to less expensive options.

Pros

Automated invoicing . Usually when you call you get a person on the phone.

Cons

Customer service is in much need for improvement. System does not have a multi unit / housing system. Make promises they don't keep over and over.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

3/10
Source: Capterra
Helpful?   Yes   No

Response from Briostack


Adam,

Thank you for your feedback. We appreciate the opportunity you gave us to reach out to you and your office and address your review. We are committed to providing you an excellent product and service and have already made changes as a result of our conversation and plan further improvements to help you run your business effectively. We look forward to working with you. Thanks!

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Toska Graham

Great Product with even better customer service! Thanks to our rep Carter!

2017-06-08

We left a software that was very limited. This software allows us to customize to what we need and allows us to better serve our customers.

Pros

We can also track anything I can think of that we need to.

Cons

It took us several weeks to get entirely set up but once we did the product was really easy to use.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Briostack


Thanks Toska! We love having you as a customer and are lucky to have Carter on our team. Please keep us up to date on your needs and we will help however we can.

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Matt Winder

The Best Software Ever

2017-05-31

Pros

I have used a lot of software products to automate pest control activities. I have never used anything like it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No

Response from Briostack


Matt, Thanks for the great review. We love having you as a customer and appreciate all the feedback! Please continue to let us know if there is anything we can do to make your experience even better.

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Michael Park

Best service on the planet.

2017-06-09

Pros

This software is vary easy to learn and the training is unreal.

Cons

Something there is a little bit more customizable would be great.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ben Tremblay

Great software to manage our customer base.

2017-06-16

Pros

This software can manage every aspect of dealing with customers from scheduling to billing.

Cons

The only thing that I can think of improving with this software is the visual appeal, it's a bit on the plain side. Not really a con though.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 2+ years

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Julie Sours

Excellent: Exceeds Expectations!! We are so happy with Briostack!

2018-03-27

Pros

The communication with our customers through Briostack is excellent as well as the customers portal!

Cons

You cant cut, copy or paste, which would make a new customer set up much quicker. Besides that we have no complaints.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No
Read more
Ann Davis

Very user friendly interface

2017-06-16

maintaining customer accounts

Pros

very user friendly. I have been able to use this software with very little training needed. The training videos are very helpful

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Anthony Ard

Awesome use to use Pest Pac better value and better product amazing customer service!

2018-03-30

Ease of use, yet it completely handles our company needs both now and in the future.

Pros

The people at Brio stack, form the sales guys all the way to the account manager and training excellent customer service long after the sell.

Cons

Haven't found anything that I don't like, when we hit a wall, a call to Brio stack and the problem is fixed. This is an amazingly simple product but is has great results.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Dom McAllister

Like a roller coaster, it had its ups and downs but the ride is over and it has smoothed out now.

2017-06-08

Pros

I like the notifications that get sent out.

Cons

I wish the notifications could come from my number so customers can just hit reply.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Source: Capterra
Helpful?   Yes   No

Response from Briostack


Thanks Alyssa for the feedback! We are now going to be implementing a new training process that will allow for layers of long term support and help. Please let us know if you have other ideas that we can use to help make this a better process for everyone in the future.

Read more
Mike Balanzategui

Great system. WAY BETTER THAN PEST PAC BY MARATHON DATA!!!!

2018-02-16

SIMPLIFICATION. ORGANIZATION.

Pros

Ease of use. Was built by an actual operator. We are really looking forward to the future with this company.

Cons

Like anything else - you gotta practice. VERY EASY TO USE with out costing you features!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: Less than 6 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
Cleva Thornton

I have enjoyed working with Kelton Wilde, he has made this process easy.

2017-06-12

Pros

The ease of training and learning how to do or work with the program. All have been supportive during our transition.

Cons

Not being able to add a new customer in the field it would make it easier as we do not staff that does this one job, we as tech go to someones house make the sale and a lot of times we do the service that day.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

10/10
Source: Capterra
Helpful?   Yes   No
Read more
sabrina hayes

Great customer service, easy program to use, good value for all the features you get.

2018-03-14

I like the fact the guys can do there work on there smart phones. I like i can add stuff to there day from the computer.

Pros

Going paperless was very easy with this program.

Cons

I wish the admin could use the software on a tablet or smart phone. I would like it if the guys in the field could scan stuff straight into briostack.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Time used: 6-12 months

Frequency of use: Daily

Likelihood to recommend

9/10
Source: Capterra
Helpful?   Yes   No
Read more