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Commusoft vs ServiceWorks Comparison

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Overview

Category Leaders

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage...

Category Leaders

ServiceWorks is a cloud-based field operations management solution which provides tools for scheduling, dispatch, accounting,...

  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials
  • Platforms supported
  • Web-based
  • iPhone app
  • Android app
  • Windows Phone app
  • Typical customers
  • Freelancers
  • Small businesses
  • Mid size businesses
  • Large enterprises
  • Customer support
  • Phone
  • Online
  • Knowledge base
  • Video tutorials

Video & Screenshots

Pricing

Starting from

ic-pricetag

No pricing info

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

Starting from

828

Per year

  • Free trial available
  • Credit cardless trial
  • Free account
  • Subscription based

User reviews

4.7

203

5

4

3

2

1

157

41

4

0

1

  • Value for money
  • Ease of use
  • Features
  • Customer support
98%
would recommend this app

3.7

98

5

4

3

2

1

34

25

22

7

10

  • Value for money
  • Ease of use
  • Features
  • Customer support
72%
would recommend this app

Pros

Commusoft are superb with aftercare and aftersales. Any questions or issues they will respond very very quickly.
Commusoft is a great tool for our business, great to use and great to operate.
We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.

Pros

Sensitive content hidden] was fantastic. I love the fact that you receive a person that is completely knowledgeable of all facets of the software.
The ability to break each job down to its component cost and let you know what your true cost and margins are on each job is great.
Nice and supportive people on the tech support. I do recommend getting Service Works for your work.

Cons

I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
The system can lag which can make tasks longer.

Cons

The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
I HAD A TERRIBLE EXPERIENCE WITH SERVICE WORKS AND THEY REFUSED TO REFUND THE MONEY EVEN AFTER THEY COST US HUNDREDS IN PARTS SHIPPING BY NOT SETTING OUR ACCOUNT UP PROPERLY.
Still have a few glitches that cause daily issues, sometimes calls are lost ( or pervious calls) and this makes for angry customers.
  • Vendor responds to reviews
  • Last review10 days ago
  • Vendor responds to reviews
  • Last reviewa month ago

Key features

  • Total features150
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Communications Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Facility Asset Management
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Oil & Gas
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Industrial
  • Inspection Checklists
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Logistics Management
  • Lot Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Material Ordering
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Picking & Routing
  • Preventive Maintenance
  • Project Billing
  • Project Management
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Estimates
  • Repair Management
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Returns Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Orders
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vacation/Leave Tracking
  • Vendor Managed Inventory
  • Vendor Management
  • Video Support
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management
  • Total features182
  • API
  • Access Controls/Permissions
  • Accounting
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Add & Edit Photos
  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Asset Lifecycle Management
  • Asset Tracking
  • Attendance Tracking
  • Audit Management
  • Audit Trail
  • Automated Scheduling
  • Automatic Backup
  • Availability Management
  • Barcode/Ticket Scanning
  • Billable & Non-Billable Hours
  • Billing & Invoicing
  • Billing Portal
  • Booking Management
  • CRM
  • Calendar Management
  • Calendar Sync
  • Change Order Management
  • Chemical Usage Tracking
  • Client Database
  • Client Management
  • Client Portal
  • Clock In/Out
  • Commenting/Notes
  • Commercial
  • Commercial Inspections
  • Commercial Properties
  • Commercial/Industrial
  • Communication Management
  • Communications Management
  • Compliance Management
  • Confirmation/Reminders
  • Contact Database
  • Contact Management
  • Contract/License Management
  • Contractor Management
  • Cost Database
  • Cost Estimating
  • Cost Management
  • Cost Tracking
  • Credit Card Processing
  • Customer Database
  • Customer History
  • Customer Management
  • Customer Portal
  • Customer Service Management
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Invoices
  • Customizable Reports
  • Customizable Templates
  • Data Import/Export
  • Data Synchronization
  • Debit/Credit Card Processing
  • Delivery Tracking
  • Digital Signature
  • Dispatch Management
  • Document Imaging
  • Document Management
  • Document Storage
  • Drag & Drop
  • Electrical Estimating
  • Electronic Forms
  • Electronic Payments
  • Electronic Signature
  • Email Management
  • Email Reminders
  • Email Templates
  • Employee Database
  • Employee Management
  • Employee Scheduling
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Estimating
  • Event Scheduling
  • Facility Asset Management
  • Facility Scheduling
  • File Storage
  • Financial Management
  • Fixed Asset Management
  • Fleet Management
  • For Commercial and/or Industrial Electrical Contractors
  • For Field Service
  • For General Contractors
  • For HVAC Companies
  • For Handyman Industry
  • For Janitorial Services
  • For Lawn Care
  • For Locksmiths
  • For Oil & Gas
  • For Pest Control Companies
  • For Plumbing Industry
  • Forms Management
  • GPS
  • Geographic Maps
  • Geolocation
  • Group Scheduling
  • Historical Reporting
  • Hourly Billing
  • Image Capture
  • Import/Export Management
  • Industrial
  • Inspection Checklists
  • Inspection Management
  • Interaction Tracking
  • Inventory Control
  • Inventory Management
  • Inventory Optimization
  • Inventory Tracking
  • Invoice Creation
  • Invoice History
  • Invoice Management
  • Invoice Processing
  • Job Costing
  • Job Management
  • Job Scheduling
  • Job Tracking
  • Labor Forecasting
  • Labor Rates
  • Lead Management
  • Location Tracking
  • Logistics Management
  • Lot Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Material Ordering
  • Messaging
  • Mobile Access
  • Mobile Alerts
  • Mobile App
  • Mobile Payments
  • Mobile Signature Capture
  • Mobile Time Tracking
  • Monitoring
  • Multi-Language
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Invoicing
  • Online Payments
  • Online Time Clock
  • Online Time Tracking
  • Order Entry
  • Order Management
  • Order Tracking
  • Parts Management
  • Payment Collection in the Field
  • Payment Processing
  • Pest Activity Tracking
  • Pesticide Usage Tracking
  • Photo Capture
  • Picking & Routing
  • Preventive Maintenance
  • Project Billing
  • Project Management
  • Property Layouts
  • Purchase Order Management
  • Purchasing & Receiving
  • QuickBooks Integration
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Reporting
  • Real-Time Updates
  • Real-time Scheduling
  • Recurring Appointments
  • Recurring Invoicing
  • Recurring Orders
  • Recurring/Subscription Billing
  • Reminders
  • Repair Estimates
  • Repair Management
  • Report Summary
  • Reporting & Statistics
  • Reporting/Analytics
  • Residential Inspections
  • Residential Properties
  • Returns Management
  • Role-Based Permissions
  • Route Optimization
  • Routing
  • SMS Messaging
  • Sales Orders
  • Sales Reports
  • Schedule Distribution
  • Scheduling
  • Search/Filter
  • Self Service Portal
  • Service History
  • Service Management
  • Skills Tracking
  • Status Tracking
  • Supplier Management
  • Support Ticket Management
  • Surveys & Feedback
  • Task Management
  • Task Scheduling
  • Tax Calculation
  • Team Management
  • Technician Management
  • Template Management
  • Templates
  • Third-Party Integrations
  • Time & Expense Tracking
  • Time Tracking
  • Timesheet Management
  • Traceability
  • User Management
  • Vacation/Leave Tracking
  • Vendor Managed Inventory
  • Vendor Management
  • Video Support
  • Warehouse Management
  • Warranty Claims Management
  • Warranty Tracking
  • Website Integration
  • Work History
  • Work Order Creation
  • Work Order Management
  • Workflow Management

Integrations

  • Total integrations21
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • authorize.net
  • Total integrations9
  • Dropbox Business
  • Gmail
  • Google Analytics 360
  • Google Calendar
  • Google Maps
  • Mailchimp
  • Meta for Business
  • Microsoft Excel
  • Microsoft Outlook
  • Microsoft Power BI
  • PayPal
  • QuickBooks Online
  • QuickBooks Online Advanced
  • Shopify
  • Slack
  • Stripe
  • WordPress
  • Xero
  • Zapier
  • authorize.net