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Commusoft vs ServiceWorks Comparison (2026)
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Good recommendations?
Commusoft
4.7
(212)5
164
4
41
3
4
2
0
1
3
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
ServiceWorks
3.6
(115)5
39
4
28
3
22
2
10
1
16
Based on GetApp‘s extensive, proprietary database of in-depth, verified user reviews
Overview
Commusoft's job management software allows plumbers to take control of customer data, technician schedules, and business communications and keep everything safely
Manage your entire Field Activity Management under one scalable platform. Your crews, your jobs and the weather condition everything is accounted for in this software so you don't have to guess. Customized Template For Different Events With Ability To White Label Notification For Personalized Email
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
- Platforms supported
- Web-based
- iPhone app
- Android app
- Windows Phone app
- Typical customers
- Freelancers
- Small businesses
- Mid size businesses
- Large enterprises
- Customer support
- Phone
- Online
- Knowledge base
- Video tutorials
Video & Screenshots
Pricing
User reviews
4.7
212
5
4
3
2
1
164
41
4
0
3
- Value for money
- Ease of use
- Features
- Customer support
92%
would recommend this app3.6
115
5
4
3
2
1
39
28
22
10
16
- Value for money
- Ease of use
- Features
- Customer support
47%
would recommend this appPros
“The application structures every single step of the workflow, ensuring no maintenance task is forgotten and every intervention is billed accurately.”
BD
Brad D.
Maintenance Manager - Amsoil Inc
“The learning curve is steep forcing the allocation of several hours to train staff. ”
BD
Brad D.
Maintenance Manager - Amsoil Inc
“The scheduling, job history, and customer communication features save us a lot of time and reduce errors.”
RN
Rebecca N.
Operations manager
Pros
“Especially when we have split billing - COD/ warranty claims & trying to run reports- aging reports, finding ACH payments, statements, etc.”
CG
Carole G.
Accounting Auditing Manager
“What information that's been imported, been entered incorrectly all data still in COD/ closed status from the import or part credits been posted as CC payment.”
CG
Carole G.
Accounting Auditing Manager
“Instead of collaborating on solutions, we were repeatedly asked to justify why we needed functions that had already been identified as critical and were part of the original commitments made to us.”
WD
Warren D.
Senior Appliance Expert
Cons
“The only thing I can think of is the date is funky because these Brits format date/month/year & they spell labor incorrectly.”
MH
Miriam H.
VP
“The system is clunky, complex and unsuitable for many businesses, especially in the renewables sector, but instead of coming to mutual agreements where two companies aren't right for each other, they go straight to the debt collectors to enforce their contracts and go back on their agreements for settlements.”
JP
Joseph P.
Director
“An unaffiliated third-party facebook group is their customer service operatives' suggestion for putting ideas, complaints and suggestions forward as they have no internal mechanism for this - they absolutely don't care what their customers think of them!”
JP
Joseph P.
Director
Cons
“Instead, we lost visibility into hundreds of jobs and customers, which forced us to scramble to re‑establish contact, resulted in lost business, required refunds, and put us in the position of having to apologize to both customers and warranty providers who were unintentionally left without communication during the onboarding process.”
WD
Warren D.
Senior Appliance Expert
“My overall experience with ServiceWorks has been marked by a sense of being misled. Whenever we raised concerns or tried to discuss how to address ongoing issues, the conversation consistently shifted toward suggesting that we were misusing the system or expecting more than what had been clearly communicated as essential to our daily operations.”
WD
Warren D.
Senior Appliance Expert
“The flow of making a work order isn't super smooth. When completing out a work order, you have to scroll down, then back up or the job can't be changed to delivered status. ”
RS
Rachel S.
Office Manager
- Vendor responds to reviews
- Last reviewa month ago
- Vendor responds to reviews
- Last review7 months ago
Key features
- Total features180
- AI Image-to-Text
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Address Book
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Availability Management
- Availability Settings
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Blocked Time Settings
- Booking Management
- Bulk Send
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Change Order Management
- Chat/Messaging
- Checklists
- Chemical Usage Tracking
- Claims Management
- Client Database
- Client Management
- Client Portal
- Clock In/Out
- Color Codes/Icons
- Commenting/Notes
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Convert to PDF
- Cost Database
- Cost Estimating
- Cost Management
- Cost Tracking
- Credit Card Processing
- Credit Note
- Custom Booking Page
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Debit/Credit Card Processing
- Delivery Tracking
- Digital Signature
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Integration
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Expense Tracking
- Facility Asset Management
- Facility Scheduling
- File Sharing
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Manufacturers
- For Mechanical Equipment
- For Oil & Gas
- For Pest Control Companies
- For Plumbing Industry
- Forms Creation & Design
- Forms Management
- GPS
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Image Capture
- Import/Export Management
- Industrial
- Inspection Checklists
- Inspection Management
- Interaction Tracking
- Inventory
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Cost Calculator
- Labor Cost Reporting
- Labor Forecasting
- Labor Management
- Labor Rates
- Lead Management
- Live Driver Tracking
- Location Tracking
- Logistics Management
- Lot Tracking
- Maintenance Management
- Maintenance Scheduling
- Material Ordering
- Materials Management
- Media Library
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multiple Billing Rates
- Offline Access
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Order Entry
- Order Management
- Order Tracking
- Overtime Calculation
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Picking & Routing
- Preventive Maintenance
- Prioritization
- Product Registration
- Progress Reports
- Project Billing
- Project Management
- Project Time Tracking
- Property Layouts
- Proposal Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
- Total features180
- AI Image-to-Text
- AI Text Generation
- AI Text Summarization
- AI Text-to-Image
- AI Text-to-Speech
- API
- Access Controls/Permissions
- Accounting
- Accounting Integration
- Activity Dashboard
- Activity Tracking
- Add & Edit Photos
- Address Book
- Alerts/Notifications
- Appointment Management
- Appointment Scheduling
- Asset Lifecycle Management
- Asset Tracking
- Attendance Management
- Attendance Tracking
- Audit Management
- Audit Trail
- Automated Scheduling
- Automatic Backup
- Availability Management
- Availability Settings
- Barcode/Ticket Scanning
- Barcoding/RFID
- Billable & Non-Billable Hours
- Billable Items Tracking
- Billing & Invoicing
- Billing Portal
- Bills of Material
- Blocked Time Settings
- Booking Management
- Bulk Send
- CRM
- Calendar Management
- Calendar Sync
- Calendar/Reminder System
- Change Order Management
- Chat/Messaging
- Checklists
- Chemical Usage Tracking
- Claims Management
- Client Database
- Client Management
- Client Portal
- Clock In/Out
- Color Codes/Icons
- Commenting/Notes
- Commercial
- Commercial Inspections
- Commercial Properties
- Commercial/Industrial
- Communication Management
- Communications Management
- Compliance Management
- Compliance Tracking
- Conditional Logic
- Configurable Workflow
- Confirmations/Reminders
- Contact Database
- Contact Management
- Contract/License Management
- Contractor Database
- Contractor Management
- Convert to PDF
- Cost Database
- Cost Estimating
- Cost Management
- Cost Tracking
- Credit Card Processing
- Credit Note
- Custom Booking Page
- Customer Database
- Customer History
- Customer Management
- Customer Portal
- Customer Service Management
- Customizable Branding
- Customizable Fields
- Customizable Forms
- Customizable Invoices
- Customizable Reports
- Customizable Templates
- Data Capture and Transfer
- Data Import/Export
- Data Synchronization
- Data Visualization
- Debit/Credit Card Processing
- Delivery Tracking
- Digital Signature
- Dispatch Management
- Document Imaging
- Document Management
- Document Storage
- Documentation Management
- Drag & Drop
- Driver ETA
- Electrical Estimating
- Electronic Forms
- Electronic Payments
- Electronic Signature
- Email Integration
- Email Management
- Email Reminders
- Email Templates
- Employee Database
- Employee Management
- Employee Scheduling
- Equipment Maintenance
- Equipment Management
- Equipment Tracking
- Estimating
- Event Calendar
- Event Scheduling
- Expense Tracking
- Facility Asset Management
- Facility Scheduling
- File Sharing
- File Storage
- Financial Management
- Fixed Asset Management
- Fleet Management
- For Carpet Cleaners
- For Commercial and/or Industrial Electrical Contractors
- For Field Service
- For General Contractors
- For HVAC Companies
- For Handyman Industry
- For Janitorial Services
- For Lawn Care
- For Locksmiths
- For Manufacturers
- For Mechanical Equipment
- For Oil & Gas
- For Pest Control Companies
- For Plumbing Industry
- Forms Creation & Design
- Forms Management
- GPS
- Generative AI
- Geofencing
- Geographic Maps
- Geolocation
- Group Scheduling
- Historical Reporting
- Hourly Billing
- Image Capture
- Import/Export Management
- Industrial
- Inspection Checklists
- Inspection Management
- Interaction Tracking
- Inventory
- Inventory Control
- Inventory Management
- Inventory Optimization
- Inventory Tracking
- Invoice Creation
- Invoice History
- Invoice Management
- Invoice Processing
- Job Costing
- Job Management
- Job Scheduling
- Job Tracking
- Labor Cost Calculator
- Labor Cost Reporting
- Labor Forecasting
- Labor Management
- Labor Rates
- Lead Management
- Live Driver Tracking
- Location Tracking
- Logistics Management
- Lot Tracking
- Maintenance Management
- Maintenance Scheduling
- Material Ordering
- Materials Management
- Media Library
- Messaging
- Mobile Access
- Mobile Alerts
- Mobile App
- Mobile Payments
- Mobile Signature Capture
- Mobile Time Tracking
- Monitoring
- Multi-Channel Communication
- Multi-Language
- Multi-Location
- Multiple Billing Rates
- Offline Access
- Offline Time Tracking
- Online Booking
- Online Invoicing
- Online Payments
- Online Time Clock
- Online Time Tracking
- Order Entry
- Order Management
- Order Tracking
- Overtime Calculation
- Parts Management
- Payment Collection in the Field
- Payment Processing
- Performance Metrics
- Pest Activity Tracking
- Pesticide Usage Tracking
- Photo Capture
- Picking & Routing
- Preventive Maintenance
- Prioritization
- Product Registration
- Progress Reports
- Project Billing
- Project Management
- Project Time Tracking
- Property Layouts
- Proposal Management
- Purchase Order Management
- Purchasing & Receiving
- QuickBooks Integration
- Quotes/Estimates
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Reporting
- Real-Time Updates
- Real-time Scheduling
- Recurring Appointments
- Recurring Invoicing
- Recurring Orders
- Recurring/Subscription Billing
- Reminders
- Repair Management
- Reporting & Statistics
- Reporting/Analytics
Integrations
- Total integrations16
- Commusoft Sales
- Dispatch
- Dropbox
- FreeAgent
- Gmail
- GoCardless
- Google Calendar
- Google Maps
- HubSpot CRM
- Microsoft Outlook
- NMI Payments
- Pipedrive
- QUO
- QuickBooks Online
- QuickBooks Online Advanced
- Quo
- Sage 50 Accounting
- ServicePower
- Shopify
- Square Payments
- Stripe
- Twilio
- Webhook Relay
- Worldpay for Enterprise
- Xero
- Zapier
- authorize.net
- naturalForms
- Total integrations16
- Commusoft Sales
- Dispatch
- Dropbox
- FreeAgent
- Gmail
- GoCardless
- Google Calendar
- Google Maps
- HubSpot CRM
- Microsoft Outlook
- NMI Payments
- Pipedrive
- QUO
- QuickBooks Online
- QuickBooks Online Advanced
- Quo
- Sage 50 Accounting
- ServicePower
- Shopify
- Square Payments
- Stripe
- Twilio
- Webhook Relay
- Worldpay for Enterprise
- Xero
- Zapier
- authorize.net
- naturalForms
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