Jobber vs Commusoft

QuickBooks Enterprise

FreshBooks

QuickBooks Online Advanced

QuickBooks Desktop Enterprise is an accounting software for small businesses which provides users with real-time access to customer, employee, and vendor information. The software includes tools for managing inventory, shipping, sales orders, pricing, tasks, invoicing, reporting, and more.

FreshBooks is accounting software that helps small business perform accounting tasks, conduct invoicing, manage expenses, and more.

QuickBooks Online Advanced is a web-based accounting & business management solution which enables small businesses to track sales, inventory, financial accounts & payroll from a single dashboard

Co-Owner

So be aware of this practice and expect nothing but crappy customer service (took [SENSITIVE CONTENT] the Manager 16 days to get back to me).

Owner and Operator

The interactions with your software developers, the interviews that I have had, and even the little gifts you give show me that you care about your customers and inspires me to do the same for mine.

Owner/Director of Marketing

We really appreciate the care & dedication Jobbers team takes to ensure their customers are well taken care of, & that the program runs as efficiently as possible.

Join over 250,000 home service pros using Jobber. We make it easy to schedule appointments, quote, invoice, and get paid faster. Organize your field service business and impress your clients - get started today.

Access Controls/Permissions

Accounting

Accounting Integration

Activity Dashboard

Activity Tracking

Alerts/Notifications

Appointment Management

Appointment Scheduling

Asset Tracking

Assignment Management

Attendance Tracking

Audit Management

Audit Trail

Automated Quoting

Automated Scheduling

Automatic Backup

Availability Management

Barcode/Ticket Scanning

Bid Management

Billing & Invoicing

Billing Portal

Budgeting/Forecasting

Calendar Management

Calendar Sync

Campaign Analytics

Campaign Scheduling

Change Order Management

Checklists

Chemical Usage Tracking

Click Tracking

Client Database

Client Management

Client Portal

Client Tracking

Comment Library

Commercial

Commercial/Industrial

Commercial Inspections

Commercial Properties

Communication Management

Confirmations/Reminders

Contact Database

Contact Management

Contract/License Management

Contractor Database

Contractor Management

Cost Database

Cost Estimating

Cost Tracking

Credit Card Processing

Customer Database

Customer History

Customer Management

Customer Portal

Customizable Branding

Customizable Fields

Customizable Forms

Customizable Invoices

Customizable Reports

Customizable Templates

Dashboard

Data Capture and Transfer

Data Import/Export

Data Synchronization

Digital Signature

Discount Management

Dispatch Management

Document Imaging

Document Management

Document Storage

Drag & Drop

Driver Management

Dynamic Content

Electrical Estimating

Electronic Payments

Electronic Signature

Email Campaign Management

Email Management

Email Marketing

Email Templates

Email Tracking

Employee Database

Employee Management

Employee Scheduling

Engagement Tracking

Equipment Tracking

Estimating

Event Triggered Actions

Expense Tracking

Facility Scheduling

File Storage

Financial Management

Fleet Management

For AEC Industry

For Arborists

For Carpet Cleaners

For Commercial and/or Industrial Electrical Contractors

For Field Service

By industry, Jobber reviewers are most commonly professionals in construction (40%). The most frequent use case for Jobber cited by reviewers is scheduling (61% of reviewers).

Users and use cases

Reviewers appreciate Jobber’s robust features and clear pricing, and they value paying only for needed add-ons. Some users report steep plan jumps, extra charges for essential features, and inconvenience for Canadian users, especially when scaling.

Value for money

The Jobber integration most frequently cited by reviewers is QuickBooks Online, an accounting product rated 4.2 out of 5 for its integration with Jobber.

Integrations

Jobber is a field service management tool with key features that include scheduling, quotes and estimates, billing and invoicing, mobile access, calendar management, customer database, and more.

Jobber

Web-based

iPhone

Linux

iPad

Android

Windows

Housecall Pro

ServiceTitan

Workiz

Service Fusion

ZenMaid

Service Autopilot

Tradify

JobNimbus

GorillaDesk

Arborgold

SingleOps

FieldEdge

Aspire

Google Workspace

Buildertrend

Core - Individual

Connect - Individual

Grow - Individual

Connect - Teams

 Grow - Teams

Plus- Teams

Unreliable data synchronization

Owner

The auto-sync between Jobber and Quickbooks Online doesn't always work, so we have to manually update systems to make sure it's up to date.

Actively acknowledging and endorsing the false and/or misleading information on their webpage regarding 2-way sync between it and the accounting software QuickBooks.

54% of reviewers feel negative about Jobber’s syncing capabilities. Users report frequent issues with syncing data between Jobber and other platforms, especially QuickBooks. They say that automatic updates do not always work, leading to discrepancies in client information, invoices, and payments. Reviewers mention that changes made in one system are not consistently reflected in the other, requiring manual corrections. Some users find that calendar and payroll syncing with other tools is unreliable, which adds to their administrative workload and creates the risk of data loss or errors.

Problematic QuickBooks integration

50% of reviewers feel negative about Jobber’s QuickBooks integration. Users report that syncing between the two systems is inconsistent, leading to issues with invoice status, payments, and tax calculations. They say that discrepancies in data require manual intervention and can cause confusion for accountants and bookkeepers. Reviewers mention that some features, such as time sheets and credit memos, do not sync properly or at all. Many find the integration unreliable, which undermines their confidence in using Jobber for seamless financial management.

Limited and basic reporting

President

Unfortunately none of our reports are able to filter by ja specific a state/ area if you service multiple areas.

This software has zero job costing reports.

57% of reviewers feel negative about Jobber’s reporting features. Users indicate that the available reports are too basic and lack customization options, making it difficult to analyze data in detail or tailor reports to their business needs. They say filtering, exporting, and accessing specific financial or operational information is cumbersome and sometimes requires manual editing. Reviewers express frustration that essential reports, such as job costing or commission tracking, are missing or underdeveloped. Many mention that these limitations hinder their ability to monitor performance and make informed business decisions.

High fees and limited controls

The companies major claim is to help small business but they rob you blind in overly expensive monthly fees and payment processing.

Another downfall is how it handles your clients that over pay or pay in advance by applying credit to their account.

51% of reviewers feel negative about Jobber’s credit card processing. Users say the processing fees are higher than industry averages and add up quickly, especially for businesses with frequent transactions. They report frustration that transaction or convenience fees cannot be automatically passed to clients and must be manually added. Reviewers mention that they cannot use their preferred payment processors, and the system lacks features for managing overpayments, credits, or storing card information securely without using Jobber Payments. Many feel these limitations complicate billing and reconciliation processes.

Frequent glitches and downtime

For the majoriuty of the time the system is great.   When things do go wrong it is difficult to reach out as we are some 6 hours ahead in the UK and we have to wait until the following day.  

65% of reviewers feel negative about Jobber’s bugs and issues. Users report experiencing glitches, slow loading times, and occasional app crashes that disrupt their workflow. They say recurring bugs, such as malfunctioning timers and interface elements not loading, can lead to confusion and require repeated troubleshooting. Reviewers mention that resolving these issues can be time-consuming, especially when support is slow to respond or not available in their time zone. Many feel that these technical problems, though not constant, create unnecessary stress and inefficiency during busy workdays.

Intuitive user experience

I love the fact that it's very user friendly and makes my day to day a lot easier.

97% of reviewers feel positive about Jobber’s user interface. Users think the platform is extremely user-friendly, making it easy to learn and navigate even for those with limited technical skills. Reviewers appreciate that the interface is clear, logical, and requires minimal training for new staff. They say the intuitive design helps them complete daily tasks efficiently and reduces the time spent on onboarding. Many mention that the interface is consistently updated with improvements, further enhancing usability and ensuring that both office and field teams can operate smoothly without confusion.

Streamlined business organization

Our staff loves how easy it is to view their schedules and know exactly where they need to be each day, which keeps everyone organized and on time.

96% of reviewers feel positive about Jobber’s organizational capabilities. Reviewers indicate that the software helps them keep jobs, schedules, and teams organized, which is crucial for both small and growing businesses. They say the dashboard provides clear visibility into operations, making it easier to delegate tasks and maintain structure. Users find that having all information in one place improves communication and efficiency across their teams. They also mention that Jobber supports their efforts to present a more professional image to clients and helps them stay ahead of daily operational needs.

Facilitates small business expansion

Our company has grown 27% the AI receptionist and the constant new updates and improvements help our business expand and simplify the process for our technicians.

Administration

Jobber works, and effectively is great for any business that wants to grow from an individual or a few people into a 1-3 million dollar company.

95% of reviewers feel positive about Jobber’s impact on small business growth. Users report that the platform streamlines operations, allowing them to take on more clients and scale their businesses without needing additional administrative staff. They say Jobber’s tools help them manage workflows, track profitability, and maintain organization as they expand. Reviewers appreciate that the software enables them to focus on delivering quality service and building client trust, which contributes to increased revenue and business confidence. Many note that Jobber is accessible and valuable for startups and growing companies.

Operations Manager

It has helped us organize and manage key parts of our business, from customer requests and quotes to scheduling, jobs, and invoicing.

Lead Developer

Jobber provides a great customer management system to allow for jobs to be easily booked online and streamline the booking process for service-based businesses

We use it to manage requests, quotes, jobs, scheduling, invoices, and customer records, so it helps keep the entire workflow organized from first contact through completion.

We use the auto invoicing for some clients which makes billing a breeze, though the invoicing process for others who don’t wish to store a card on file is also super easy and allows us to create personable emails to go along with each invoice.

administrative assistant

Adjusting weekly work schedules isn’t enough, I need to be able to enter specific unavailable times (such as appointments, time off, or partial-day blocks) for each team member and have those blackout periods automatically appear and prevent conflicts on the Jobber scheduling calendar.

Jobber is amazing and a vital part of our business because it helps us with: invoicing, quoting, receiving payments, sending invoices and quotes using the automations they provide.

Marketing Manager

Not being able to do time blocks that allow a reminder text/email, not being able to have time blocks at all, quickbook integration messes up frequently, more quote templates, more backend personalization

General Manager

The biggest limitations for us are customization boundaries inside the quote templates and certain workflow areas that don’t go as deep as larger field-service CRMs.

ACCOUNTANT

It's not the cheapest option out there, but when you factor in what it does (scheduling, invoicing, payments, reporting, even a website), it earns its keep for most small trades businesses.

Dispatcher

When a customer get's financing, the whole process from creating invoice to applying payment is handled by Jobber, which actually complicates things a bit, cause you're unable to use your regular invoicing process.

Customer care specialist

It has helped us stay organized, look more professional, and improve cash flow. If you run a service-based business and want to simplify scheduling and invoicing while improving customer experience, Jobber is a solid choice.

Admin

Everything is in one place — schedules, notes, photos, crew updates — so our whole team stays on the same page without constant texts or phone calls.

This gives clients the opportunity to set up a payment plan with us, and it helps us clearly track how much they’ve already paid and how much they still owe.

I really like Jobber’s new feature that shows the status of a payment and lets me see exactly when it will be deposited into our bank account.

The Client Hub is a game changer by giving customers 24/7 access to their invoice history, quotes, and before and after photos.

Jobber vs Commusoft Comparison (2026)

Jobber

Commusoft

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives