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Commusoft Pricing, Features, Reviews and Alternatives

Commusoft product overview

Price starts from

40

/user

Per month

What is Commusoft?

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.

Key benefits of using Commusoft

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    In Person
    Live Online
    Documentation
    Webinars
    Videos

    Commusoft pricing information

    Value for money

    4.6

    /5

    174

    Starting from

    40

    /user

    Per month

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Commusoft features

    Functionality

    4.6

    /5

    174

    Total features

    132

    16 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Inventory Management
    API
    Billing & Invoicing
    Data Import/Export
    Customizable Reports

    Functionality contenders

    Commusoft users reviews

    Overall Rating

    4.7

    /5

    174

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.3/10
    Rating distribution

    5

    4

    3

    2

    1

    132

    39

    3

    0

    0

    Pros
    Commusoft is a great tool for our business, great to use and great to operate.
    We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
    Estimating/invoicing great too. Also great integration with accounting software.
    Cons
    I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
    Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
    The system can lag which can make tasks longer.
    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support

    Share this review:

    Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

    Reviewed 5 years ago
    Pros

    Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

    Cons

    No cons were added to this review

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend8/10

    Share this review:

    Exquisite

    Reviewed 9 days ago

    Since incorporating Commusoft in to our business in 2012, the software has assisted us greatly in developing and growing as a business. They are constantly working on new updates and developments to improve the software and add new features and if you do have any issues along the way, they are always on hand to assist you with client support.

    Pros

    It covers almost everything we need from the diary, invoicing, estimating and key reporting.

    Cons

    Integration (transfer of date) with Sage can be problematic. It wasn't always problematic but has been more recently.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend5/10

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    Experience with commusoft

    Reviewed 6 years ago

    When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.

    Pros

    Customer data base, quick to find out what you have done at a property,

    Cons

    need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

    Vendor response

    Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system. We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details. I've checked...

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    G Jassal Review

    Reviewed 2 months ago

    We love working with Commusoft! The staff are amazing and provide great support for anything big or small that you need help with. The system is incredibly easy to use and there is a great knowledge database for anything you need.

    Pros

    As a small team Commusoft makes it easier for us to communicate between users and engineers. We love the ease of the system and how there is a knowledge database to answer any questions. The staff are always lovely and provide excellent service with any questions we have.

    Cons

    We provide quotations for our clients and would love to have the feature of a dropdown for additional options with our estimate templates, as at the moment we are copying and pasting the information.

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Review from a plumbing company

    Reviewed 2 years ago

    Excellent, Once it’s all set up which does take a little time it makes us so efficient.

    Pros

    Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

    Cons

    Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

    Commusoft FAQs and common questions

    Q. What type of pricing plans does Commusoft offer?

    Commusoft has the following pricing plans:
    Starting from: £40.00/month
    Pricing model: Subscription
    Free Trial: Available | (No Credit Card required)


    Q. Who are the typical users of Commusoft?

    Commusoft has the following typical customers:
    Small Business


    Q. What languages does Commusoft support?

    Commusoft supports the following languages:
    English


    Q. Does Commusoft support mobile devices?

    Commusoft supports the following devices:
    Android, iPad, iPhone


    Q. Does Commusoft offer an API?

    Yes, Commusoft has an API available for use.


    Q. What other apps does Commusoft integrate with?

    Commusoft integrates with the following applications:
    Microsoft Outlook, Dropbox Business, Worldpay, SumUp, Zapier, Gmail, Pipedrive, naturalForms, Sage 50cloud Accounting, Stripe, Quickbooks Online, Google Calendar, Mailchimp, FreeAgent, Xero


    Q. What level of support does Commusoft offer?

    Commusoft offers the following support options:
    Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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