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Commusoft
4.8
(186)

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All-in-one job management software for field service

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(17)

Commusoft Pricing, Features, Reviews and Alternatives

Commusoft product overview

What is Commusoft?

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.

Key benefits of using Commusoft

  • Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

  • Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

  • Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

  • Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

  • Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.
  • Typical customers

    Freelancers
    Small businesses
    Mid size businesses
    Large enterprises

    Platforms supported

    Web
    Android
    iPhone/iPad

    Support options

    Knowledge Base
    FAQs/Forum
    Phone Support
    Email/Help Desk

    Training options

    In Person
    Live Online
    Documentation
    Webinars
    Videos

    Commusoft pricing information

    Value for money

    4.6

    /5

    186

    Starting from

    ic-pricetag

    No pricing info

    Pricing options

    Free plan
    Subscription
    Free trial
    Pricing range

    Commusoft features

    Functionality

    4.6

    /5

    186

    Total features

    143

    20 categories

    Most valued features by users

    Reporting & Statistics
    Activity Dashboard
    Third Party Integrations
    Inventory Management
    API
    Data Import/Export
    Alerts/Notifications
    Billing & Invoicing

    Functionality contenders

    Commusoft users reviews

    Overall Rating

    4.8

    /5

    186

    Positive reviews

    Rating breakdown
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend9.26/10
    Rating distribution

    5

    4

    3

    2

    1

    143

    40

    3

    0

    0

    Pros
    Commusoft is a great tool for our business, great to use and great to operate.
    We use Commusoft at across all 3 companies, Pure Heating & Plumbing, Pure Alarms and Pure Electrical. The system is easy to navigate and the support from Commusoft is great.
    Estimating/invoicing great too. Also great integration with accounting software.
    Cons
    I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
    Poor washed out colour for engineer diary columns and for general text. Very unclear compared to version3.
    The system can lag which can make tasks longer.
    MS
    AvatarImg

    Michael S.

    Construction, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

    Share this review:

    The best CRM for plumbing and heating engineers

    Reviewed 2 years ago

    I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.

    Pros

    Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.

    Cons

    It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.

    MC
    AvatarImg

    Marcus C.

    Construction, self-employed

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend1/10

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    Great software but if you leave your stuffed

    Reviewed 3 years ago

    Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!

    Pros

    The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft

    Cons

    Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.

    GD
    AvatarImg

    Gemma D.

    Construction, 1-10 employees

    Used daily for less than 6 months

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend6/10

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    Commusoft

    Reviewed 5 years ago
    Pros

    If the program is capable of doing something it is very easy to work out how to do it. Being able to book jobs to customer accounts directly from the diary. Being able to raise draft invoices. Easy to format letter / email templates.

    Cons

    Some processes take "too many clicks" to complete! For example, deleting a note in the diary - you have to open the viewing panel, click edit, click delete, click yes. Previous version you could just click the 'x'

    Vendor response

    Hi Gemma, Thank you for submitting this review! We're happy to see you're getting to grips with the new system. We found that in v3, users would sometimes accidentally delete data in the system such as diary events, leading to missed appointments. While there are a couple more clicks in the new version, we feel this is more secure overall.

    KS
    AvatarImg

    KERRY S.

    Construction, 1-10 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Commusoft Feedback

    Reviewed 4 years ago

    We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.

    Pros

    The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.

    Cons

    It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.

    GW
    AvatarImg

    Georgina W.

    Construction, 11-50 employees

    Used daily for 2+ years

    Review source

    Overall Rating
    • Value for money
    • Ease of use
    • Features
    • Customer support
    • Likelihood to recommend10/10

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    Fantastic Software! Amazing Support!

    Reviewed 4 years ago

    Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!

    Pros

    We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!

    Cons

    There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).

    Commusoft FAQs

    Q. What type of pricing plans does Commusoft offer?

    Commusoft has the following pricing plans:
    Pricing model: Subscription


    Q. Who are the typical users of Commusoft?

    Commusoft has the following typical customers:
    Small Business

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    Q. What languages does Commusoft support?

    Commusoft supports the following languages:
    English

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    Q. Does Commusoft support mobile devices?

    Commusoft supports the following devices:
    Android, iPad, iPhone

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    Q. Does Commusoft offer an API?

    Yes, Commusoft has an API available for use.

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    Q. What other apps does Commusoft integrate with?

    Commusoft integrates with the following applications:
    Microsoft Outlook, Dropbox Business, Worldpay, SumUp, Zapier, Gmail, Pipedrive, naturalForms, Sage 50cloud Accounting, Commusoft Sales, Stripe, GoCardless, Quickbooks Online, Google Calendar, Mailchimp, FreeAgent, Xero, HubSpot CRM

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    Q. What level of support does Commusoft offer?

    Commusoft offers the following support options:
    Knowledge Base, FAQs/Forum, Phone Support, Email/Help Desk

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