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All-in-one job management software for field service
Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.
Typical customers
Platforms supported
Support options
Training options
Value for money
4.6
/5
186
Starting from
No pricing info
Value for money contenders
Functionality
4.6
/5
186
Total features
143
20 categories
Functionality contenders
Overall Rating
4.8
/5
186
Positive reviews
143
40
3
0
0
Overall rating contenders
Michael S.
Construction, 1-10 employees
Used daily for 2+ years
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I have used Commusoft for 8 years. Very few problems. Their support ticket system works very well. Our customers are impressed with the detailed job reports, record keeping, invoices, service reminders and automated communications. I am not the most organised person so without this I would be lost. We have records of every visit, quote, invoice and part fitted for every customer over the last 8 years. It takes time to use but it’s worth it.
Detail of record keeping such as appliance, stop cock and gas meter location. Integrates with Xero very well for invoices, debtors etc. Detailed reporting for sales, profit and engineer performance. Sending service reminders and booking confirmations by SMS or email. Let’s customer know when the engineer is on their way. Uploading images and files to the job. Adding and saving parts to the job. Digital safety certificates, service/commissioning records, job reports, invoices and statements. Engineer job questions when they arrive or leave. For example “what parts did you use, have you put a sticker on the boiler”.
It is not the quickest to use but it is continually improved so I am sure they will make it more efficient to use.
Marcus C.
Construction, self-employed
Used daily for 2+ years
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Very helpful at the start but if you leave then not interested. Would never put all my customer information to another IT company without doing my own customer database. Thanks for nothing Commusoft!!!
The software has lots of great features and once you have got used to the menus and features and can improve productivity. As a small business with 1 employee passing and updating the engineers jobs was good and planning the jobs ahead was great. I had QuickBooks linked to the Commusoft
Unfortunately when the Commusoft was linked to my QuickBooks it somehow doubled every customer in QuickBooks, Commusoft rectified but I still have a load of deleted customers even now. Also response to software issues was slow if your not on the premium service plan. As a small business I unfortunately lost my engineer and was operating as a sole trader but Commusoft would not reduce the charge for one user and so had to pay for 2 users. Upon deciding this wasn’t cost effective we left Commusoft and all databases deleted and some data files sent to us in computer data but no real information on customers that was stored with Commusoft. I have lost thousands on missed gas Certs since leaving. No help at all to find data on clients.
Gemma D.
Construction, 1-10 employees
Used daily for less than 6 months
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If the program is capable of doing something it is very easy to work out how to do it. Being able to book jobs to customer accounts directly from the diary. Being able to raise draft invoices. Easy to format letter / email templates.
Some processes take "too many clicks" to complete! For example, deleting a note in the diary - you have to open the viewing panel, click edit, click delete, click yes. Previous version you could just click the 'x'
Hi Gemma, Thank you for submitting this review! We're happy to see you're getting to grips with the new system. We found that in v3, users would sometimes accidentally delete data in the system such as diary events, leading to missed appointments. While there are a couple more clicks in the new version, we feel this is more secure overall.
KERRY S.
Construction, 1-10 employees
Used daily for 2+ years
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We have had a brilliant experience with Commusoft and all the staff we have come in contact with. In particular, our trainer was exceptional. Very patient and thorough when explaining processes. Nothing was too much trouble and queries were responded to promptly and in detail. The only comment we have about training is that it would have perhaps of been useful to split the training sessions to have some before we went live with the new system and then the remainder post live to go over the finer details etc.
The automated functions within the system such as service reminders and, feedback notifying customers and engineers of bookings. Having the ability to build and brand templates so we are more effective with resource and helps to reduce error giving a more professional image. The reports and costing functions are extremely useful and again will save on resource and enable us to focus our business more.
It would be useful to preview emails (e.g. service reminders) before they are sent. There have been a few items we have raised that would improve the functionality but these have been taken on board and being considered for future development.
Georgina W.
Construction, 11-50 employees
Used daily for 2+ years
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Our experience with Commusoft has been first class in all aspects including the informative and comprehensive documents provided to help with the migration to the new version and the brilliant software. I wouldn't hesitate to recommend Commusoft to anyone looking for a fantastic, easy to use system with plenty of functionality!
We have recently upgraded to the most recent version of Commusoft and absolutely love it! The software is very user friendly for both office staff and engineers. There is a lot more functionality within the new version which makes everything much easier and quicker. We were a bit apprehensive about making the leap to the new version however the support we have received in both the pre and post migration calls and the training calls has been absolutely fantastic and we couldn't have wished for more!
There is nothing about the new version of commusoft that we don't like and we can't wait to keep discovering all the new features and learning how to get the best from the software (all of which is provided by the amazing support team).
Commusoft has the following pricing plans:
Pricing model: Subscription
Q. Who are the typical users of Commusoft?
Q. Does Commusoft support mobile devices?
Q. What other apps does Commusoft integrate with?