Commusoft Pricing, Features, Reviews & Alternatives

Commusoft

All-in-one business software for field service companies

4.73/5 (152 reviews)

Commusoft overview

What is Commusoft?

Commusoft is an all-in-one work order management software designed for the field service industry. We help businesses manage jobs, quotations, technicians complex schedules, PPM, Inventory management, invoicing, and customer communications, plus integrates with accounting and payment solutions.

Commusoft lets users store and manage customer contacts, including their assets details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track work orders that have been completed and easily keep customers up to date. Quotations can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required spare parts and a final price.

Users are able to manage all types of work orders, large or small, as well as track all technicians visits along with job status, parts used, and any remedial work required.Technicians can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop schedules for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and technicians up to speed on every work orders.

Commusoft enables users to complete a range of checklists, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance.
commusoft.co.uk

Pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Canada, United Kingdom

Supported languages

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Commusoft screenshot: All-in-one job management software across all your devices.Commusoft and SumUp integration overviewCommusoft screenshot: Manage your schedule with an intuitive drag and drop diary.Commusoft screenshotCommusoft screenshotCommusoft screenshot: Store and manage customers, companies, estate agents and tenants along with their appliancesCommusoft screenshot: Track engineer visits, parts used, job status and any remedial work requiredCommusoft screenshotCommusoft screenshotCommusoft screenshotCommusoft screenshotCommusoft screenshotCommusoft screenshotCommusoft screenshot: Create and send quotations to customers to track work that needs to be done, costs, parts and final priceCommusoft screenshot: Track vehicles in real time with GPS technologyCommusoft screenshot: Create certificates and capture customers signatures on site.Commusoft screenshot: Take photos and send them back to the office in real timeCommusoft screenshot: Customers can even pay an invoice from their phone.Commusoft screenshotVehicle Tracking Feature Video PromoCommusoft - A Day in the Life of a Facilities ManagerCommusoft Day in the lifeMeet the Commusoft team

Commusoft user reviews

Value for money
Features
Ease of use
Customer support
  4.6
  4.6
  4.6
  4.8
Phil C.

Reliable, advanced, bespoke software that I genuinely couldn't run my business without.

Used daily for 2+ years
Reviewed 2017-11-20
Review Source: Capterra

Pros
Apart for the ability to seamlessly control every aspect of my business, from the initial customer inquiry all the through to invoicing, it's the customer support and wide range of industry-specific knowledge which the Commusoft team delivers that sets them apart from the competition. I really don't know how I managed before using Commusoft. Commusoft is constantly evolving and updating. Whenever I think of a function I would like to see available it's usually already been thought of and in the process of happening.

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Harry P.

Review from a plumbing company

Used daily for 2+ years
Reviewed 2020-08-27
Review Source: Capterra

Excellent, Once it’s all set up which does take a little time it makes us so efficient.

Pros
Love this software, we upgraded to commusoft from cheaper alternatives and will stick with commusoft. All engineers love the app, Far easier for everyone to use. Can store photos/videos/certificates on each job. Estimating/invoicing great too. Also great integration with accounting software

Cons
Only thing I would love is a refresh button on the app, as there can be a slight lag sometimes.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Jill M.

Brilliant Plumbing & Heating Software

Used daily for 2+ years
Reviewed 2021-03-15
Review Source: Capterra

We have used Commusoft for almost six years now. I think since we have made the change we have realised the value of the software and how much it helps us be in control of our business.

Pros
I like how the software can be accessed via any computer at any time of day. I also like the fact that you can pull various reports, to see what invoices are due, which jobs need invoiced so you know what still needs to be done. We also integrate with Xero which works very well.

Cons
I suppose the cost factor is something to consider. Although it's a very valuable software, some items or upgrades can work out expensive overall. But I do feel we would be lost without it.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Martin C.

Experience with commusoft

Used daily for 6-12 months
Reviewed 2016-12-06
Review Source: Capterra

When you first start you should be given more one to one help, then mistakes wouldn't happen. Bit disappointed with the diary and other features, cant understand why I've not been set up on the new system yet which looks a lot better. Seem to be having lots of problems with the two systems together quick books and commusoft.

Pros
Customer data base, quick to find out what you have done at a property,

Cons
need more training on how to use the software, now ive been using it a while, I'm sure there is plenty of bits I'm not using that I could be using

Response from Commusoft


Hi Martin, we appreciate users have different roles/skills within a business, so we provide users access to our knowledge base which contains videos/guides about how to use the system.

We have training programmes for 1-2-1 training, walking clients through the system and provide consultation on how to adhere to best practises when using the system. Let me know if you want more details.

I've checked with the technical team regarding QB and cannot see open tickets with you on this, please email support@commusoft.co.uk who will be happy to help.

As much as we would love to have all our clients on the new version, the process is not a simple software upgrade and much more like moving from one software to another. This means the process is longer and more complex. We¿ve already started migrating clients as part of the beta program so we can make sure we are ticking all the boxes as your data is important to us, as it is to you.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 5/10

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Nicola D.

Highly recommend

Used daily for 2+ years
Reviewed 2021-03-03
Review Source: Capterra

Commusoft is our sole data storage for all our customers and for 10 engineers diaries. It is used Daily by 10 engineers and 4 admin staff. we would be lost without it.

Pros
Easy to use. Does everything we need it to do. Hardly scratched the surface for what it can offer us.

Cons
We have syncing problems where multiple users are accessing the same details somethime. Much easier to use on a PC or MAC.

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 9/10

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Commusoft pricing

Starting from
$59/month
Pricing options
Free trial
Subscription
View Pricing Plans

All-in-One: $59 per license, per month.

Customer Journey: $75 per license, per month.

Field Automation: $129 per license, per month.

Commusoft features

API
Access Controls/Permissions
Activity Dashboard
Activity Tracking
Alerts/Notifications
Billing & Invoicing
Customer Database
Customizable Reports
Data Import/Export
Document Management
Electronic Payments
Inventory Management
Invoice Management
Mobile Access
Quotes/Estimates
Reporting & Statistics
Reporting/Analytics
Scheduling
Search/Filter
Third Party Integrations

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for Commusoft

Key features of Commusoft

  • Accept online payment with our payment gateway integrations.
  • Access in-depth business data and reporting,
  • Accounting software integration
  • Add suppliers, raise POs, pay invoices and more.
  • Additional works
  • Asset management
  • Audits
  • Backup to Dropbox or Google Drive automatically.
  • Billing & invoicing
  • Build custom reports based on a variety of business data.
  • Communication logs
  • Contract management
  • Create detailed invoices and email to customers.
  • Create estimates for customers to accept, and include parts.
  • Custom certificates
  • Customer database
  • Easily track a job's status across devices.
  • Electrical & gas certificates
  • Electrical certificates
  • Encryption of sensitive data at rest
  • Estimates
  • Gas certificates
  • Get sign off from customers via your smart device.
  • Integrate to popular business and communication integrations
  • Intuitive drag-and-drop scheduling,
  • Invoicing and payment tracking
  • Job costing
  • Keep a log of all communications with your customers.
  • Keep track of all your customers.
  • Keep track of everything going on with a job in one system.
  • Keep up to date with real-time notifications.
  • Know exactly what work was carried out in the past.
  • Manage estimates, invoices, and payments.
  • Mobile app management software
  • Office tasks
  • Oil certificates
  • Our apps work offline, and re-sync when signal returns.
  • PPM
  • Parts management
  • Planning calendar
  • Popular integrations such as QuickBooks, Xero, and Sage.
  • Powerful search tool finds exactly what you are looking for.
  • Preventive maintenance
  • Purchase orders
  • Purchasing
  • Raise POs straight from the job site.
  • Real-time data sync across devices
  • Real-time vehicle tracking
  • Recall management
  • SLAs
  • See every action a user has taken.
  • Service history tracking
  • Service reminders
  • Service reporting
  • Supplier database management
  • Supplier invoicing and payment tracking
  • Sync between all users and devices in real time.
  • Technician management
  • Track associated job costs, including travel, parts, labour.
  • Track employees with real-time vehicle tracking,
  • Track users' time on site and traveling.
  • User management
  • Work order management
View All Features

Benefits

Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

Users can create and send quotes to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

Real-time syncing across all devices enables teams to stay up to date with the latest schedule changes, saving time and eliminating mistakes.

Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.