Commusoft Pricing, Features, Reviews & Comparison of Alternatives

Commusoft

All-in-one business software for field service companies

4.65/5 (69 reviews)

Commusoft overview

Commusoft is an all-in-one online job management software designed for the field service industry. We help businesses manage jobs, quotations, engineer diaries, certificates, invoicing, and customer communications, plus integrates with accounting solutions such as Sage, QuickBooks and Xero.

Commusoft lets users store and manage customer contacts, including their appliance details such as make, model, serial number, and more. Users can set up automatic reminder emails, SMS messages, and letters to be sent whenever a service is due. Track jobs that have been completed and easily keep customers up to date. Quotations and estimates can be quickly created and sent to clients, detailing the work that needs to be done along with costs, required parts and a final price.

Users are able to manage all types of jobs, large or small, as well as track all engineer visits along with job status, parts used, and any remedial work required. Engineers can efficiently access all information while on the go or on site via their mobile or tablet. Scheduling features include a drag and drop diary for efficient rearranging, whenever necessary. All data is synced in real time, keeping owners, managers and engineers up to speed on every job.

Commusoft enables users to complete a range of certificates, notices, and sheets while on site, as well as capture signatures electronically. Users can create custom invoices via the desktop, mobile phone or tablet and send them directly to the customer’s email inbox. Visual reports and charts provide users with business performance, revenue and expenditure at a glance. Commusoft integrates with multiple payment gateways including Stripe, SumUp, and WorldPay.
commusoft.co.uk

Pricing

Starting from
£25
Pricing options
Free trial
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United Kingdom

Supported languages

English
Commusoft screenshot: All-in-one job management software across all your devices.Commusoft Day in the lifeCommusoft screenshot: Manage your schedule with an intuitive drag and drop diary.Commusoft screenshot: Store and manage customers, companies, estate agents and tenants along with their appliances Commusoft screenshot: Track engineer visits, parts used, job status and any remedial work requiredCommusoft screenshot: Track vehicles in real time with GPS technologyCommusoft screenshot: Create and send quotations to customers to track work that needs to be done, costs, parts and final priceCommusoft screenshot: Let customers accept invoices online using our online invoice portalCommusoft screenshot: Customers can even pay an invoice from their phone.Commusoft screenshot: Manage jobs and engineers from any mobile and tablet, wherever you are.Commusoft screenshot: Reports and charts help users track how your business is doing.Commusoft screenshot: Create certificates and capture customers signatures on site.Commusoft screenshot: Take photos and send them back to the office in real timeManage your jobs from the office with Commusoft

Commusoft reviews

Value for money
Features
Ease of use
Customer support
  4.5
  4.4
  4.4
  4.8
Angela Williams

An incredible learning experience the whole process has been conducted efficiently and smoothly.

Used daily for less than 6 months
Reviewed 2017-08-22
Review Source: Capterra

The most important benefit is being able to relieve the Director of all the admin tasks that he has been doing up until this point. To streamline the whole procedure from taking the initial call to the job being completed and invoiced. Having all the revelvent information for every customer in one easy to access package will prove to be invaluable in the future. Information being available to all engineers quickly and easily. Completing everything in a professional and efficient manner. To be able to develop and grow the business with a more productive system in place.The versatility of the software is incredible, it covers every aspect of what we need as a business to enable us to evolve and develop. The Xero integration is very impressive and has made the process of invoicing and payments very straightforward, even linking the customers was actually really easy. The system is overall very easy to use with help every step of the way with the help manager I usually find what I need to assist me. Having everything in one place will be very beneficial and as I progress with the system it will enable the business to achieve its full potential. The reason I wanted this software was to take as much of the admin work from the Director so that he can focus more on the job and development of the company, which this system I believe will help us achieve. I am not experienced in software packages as such, however, this software has really impressed with how easy it has been for me to grasp the basics. I am sure in time we will wonder how we ever coped without it. Everything is easily accessible and the layout and format very easy to use and pleasing to the eye. We have had a lot more estimates accepted since using the software as it gives the customers confidence in us due to the way everything is now presented to them via Commusoft. The reporting is a very useful and easy to use function, which is one of my favourite aspects of the software. Overall I am very impressed with the software and very happy I decided to go with Commusoft.

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EJ Barton

Excellent diary software

Used daily for 2+ years
Reviewed 2019-01-02
Review Source: Capterra

Overall we are really impressed with both the diary software and customer support which is fantastic, we have had to call a few times where we did not understand somtheing and the issue was explained right away and the problem solved. We really like the option for our engineers to note the locations of the boiler, gas meter, and stopcock, this information is vital to us as we have a lot of repeat business for estate agents and often the tenants are not home and knowing the location of the boiler and gas meter really saves time for the next engineer who may not have attended the property the previous year.

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Daniel Brough

Could not live without it now.

Used daily for 2+ years
Reviewed 2016-10-07
Review Source: Capterra

After using other programs and services for a long while and finding that there were mistakes and errors causing many man hours wasted this was a breath of fresh air. Once you have set this up and used it for the first year it begins to make you money. Services that you would have once missed or jobs that you mislaid are a thing of the past. The system takes a little to get used to but the support is very good and fast to respond. There are a few features that could improve it further but it is tailor made for the industry so has great features already. Overall a fantastic piece of software which is currently undergoing an overhaul to improve it further. Would highly recommend for a single man to a large company. Ease of use Features Service reminders Job information is easy to find Saves a lot of man hours.

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Raj Kara

Commusoft helped us save time spent doing admin work, helped us manage our customers better.

Used daily for 2+ years
Reviewed 2018-06-05
Review Source: Capterra

Working with Commusoft has been a great experience from the start. The training has been fantastic and made sure we knew what we were doing. When they upgraded us to their new system although it was very different they made sure we were trained again on all the changes. The new version is a massive upgrade, so we are very happy with that. We use most of the features everyday - setting up customers, sending service reminders, invoicing and filling in certs. We just started using the MailChimp integration which means we can send marketing emails to all our customers, which is really improving our customer service

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Dalveer Bains

The latest version of Commusoft has given my business and working day a breath of fresh air

Used daily for 2+ years
Reviewed 2017-11-14
Review Source: Capterra

I can run my business and be a gas engineer and electrician all from one place and enjoy doing it.The ease of use, the functionality and endless updates with great support. I picked Commusoft in 2014, using the older version was good, but I was looking forward to an update and when I was up and running, my work become exciting again, I am able to manage the admin side of my business so much better and I feel more in control. I would not look anywhere else as I have everything I need to be an electrician and gas engineer and run a business at the same time thanks to Commusoft.

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Commusoft pricing

Starting from
£25
Pricing options
Free trial
Subscription
View Pricing Plans

Small Sized Businesses: £25 per user, per month

A Paperless Office: £35 per user, per month

Automation: £65 per user, per month

Enterprise: from £90 per user, per month

Commusoft features

API
Accounting Integration
Activity Dashboard
Activity Tracking
Automatic Notifications
Automatic Reminders
Billing & Invoicing
Calendar Management
Client Portal
Customizable Reporting
Data Import/Export
Document Storage
Electronic Payments
Invoice Management
Quote Management
Reporting & Statistics
Search Functionality
Third Party Integration

Inventory Management (68 other apps)
Inventory Tracking (61 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options

Data policy

Data backup in multiple locations/GEO regions
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Category Leaders ranking

Reviews
Integrations
Mobile
Functionality
Security

#4 in Field Service Management (FSM)

View full ranking
74
12
13
19
16
14

GetApp’s ranking highlights the top 25 apps in different categories on GetApp. If an app is listed in more than one category, it has the potential to be ranked in each of these categories. The ranking is independent of any commercial campaign an app vendor has with GetApp. The ranking is based on 5 data points, each scored out of 20: reviews, integrations, mobile apps, media presence, and security.

Commusoft also features in these categories:

Additional information for Commusoft

Key features of Commusoft

  • Service history tracking
  • Technician management
  • Service reporting
  • Preventive maintenance
  • Purchasing
  • Planning calendar
  • Billing & invoicing
  • Work order management
  • Invoicing and payment tracking
  • Electrical & gas certificates
  • Parts management
  • User management
  • Communication logs
  • Appliances management
  • Service reminders
  • Recall management
  • Supplier database management
  • Job costing
  • Purchase orders
  • Supplier invoicing and payment tracking
  • Audits
  • Get sign off from customers via your smart device.
  • Raise POs straight from the job site.
  • Intuitive drag-and-drop scheduling,
  • Manage estimates, invoices, and payments.
  • Keep track of all your customers.
  • Keep track of everything going on with a job in one system.
  • Accept online payment with our payment gateway integrations.
  • Easily track a job's status across devices.
  • Track associated job costs, including travel, parts, labour.
  • Keep a log of all communications with your customers.
  • Track users' time on site and traveling.
  • Add suppliers, raise POs, pay invoices and more.
  • Create detailed invoices and email to customers.
  • See every action a user has taken.
  • Know exactly what work was carried out in the past.
  • Sync between all users and devices in real time.
  • Real-time data sync across devices
  • Customer database
  • Service reminders
  • Appliances management
  • Estimates
  • Recall management
  • Additional works
  • Office tasks
  • Gas certificates
  • Electrical certificates
  • Oil certificates
  • Custom certificates
  • Parts management
  • Supplier database management
  • Accounting software integration
  • Mobile app management software
  • Create estimates for customers to accept, and include parts.
  • Track employees with real-time vehicle tracking,
  • Integrate to popular business and communication integrations
  • Popular integrations such as QuickBooks, Xero, and Sage.
  • Our apps work offline, and re-sync when signal returns.
  • Encryption of sensitive data at rest
  • Keep up to date with real-time notifications.
  • Build custom reports based on a variety of business data.
  • Access in-depth business data and reporting,
  • Powerful search tool finds exactly what you are looking for.
  • Backup to Dropbox or Google Drive automatically.
  • Real-time vehicle tracking
View All Features

Benefits

Commusoft helps eliminate various time-consuming admin tasks by enabling users to manage all clients in a single customer database to improve customer relationship management.

Users can create and send estimates to customers from their computer or on site via mobile device, as well as capture signatures electronically from customers for instant approval.

Commusoft automatically sends a service reminder when customer services are due, to help avoid missing out on potential income.

Real-time syncing across all devices enables teams to stay up to date with the latest diary changes, saving time and eliminating mistakes.

Users can create customized invoices including the organization's logo and company details that can be sent directly to customers by email.