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Covetrus Pulse vs Shepherd Comparison (2026)

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Good recommendations?

Covetrus Pulse

Shepherd

Overview

eVetPractice is evolving to Covetrus Pulse—Covetrus Pulse brings your software applications into a single, seamless veterinary operating system (vOS), letting practice teams focus on what matters most – caring for animals and strengthening client relationships.

The workflow-first PIMS built and driven by practicing veterinarians, so it feels second nature.

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Platforms supported

Web-based
iPhone app
Android app
Windows Phone app

Typical customers

Freelancers
Small businesses
Mid size businesses
Large enterprises

Customer support

Phone
Online
Knowledge base
Video tutorials

view more detailsview details

Video & Screenshots

No videos yet

Pricing

Starting from

No pricing info

Free trial available
Credit cardless trial
Free account
Subscription based

Starting from

299

Per month

Free trial available
Credit cardless trial
Free account
Subscription based

User reviews

4.0

543

219

187

Value for money

Ease of use

Features

Customer support

53%

would recommend this app

4.7

Value for money

Ease of use

Features

Customer support

90%

would recommend this app

Pros

“Secondly, I like that there is a feature submission option which allows the people who actually use the platform to have a direct hand in new features that could be put into the system.”

Kyra H.

Practice Manager

“The amount of customization available is helpful, information on patient visits is organized and easily acessed, adding documents is simple and fast”

Wanda F.

Practice Manager

“Also, when a credit card is deleted from WP, it does not trigger missed payments or accrue the missed payments.”

Lena A.

Registered Veterinary Technician

Pros

“The automated features (tasks like callbacks, forms to send to clients when booking online, discharges, approving estimates and pushing to the treatment and invoice) improves efficiency for the whole team as well as communication with clients.”

Sam F.

Owner, veterinarian

“Scheduling features are constantly being updated for better management, which we really appreciate - I also love that customers have access to their profiles through Pet Portal to request medications, see records, and book appointments!”

Kim G.

Practice Manager

“In our legacy PIMS we had a "line item history we could print for quick access, but in the INVOICE LINE ITEMS tab on Shepherd - you cant print them.”

Brittany A.

Office Manager

Cons

“Our data migration from cornerstone came over in all the wrong categories and miss labeled support staff as doctors among other things.”

Melissa W.

Hospital administrator

“Inactive patients cannot be found with the basic search function, yet deceased pets cannot be hidden from client's active account.”

Nicole G.

Lead Receptionist

“The process of filling or refilling prescriptions takes too long, and each medication has to be processed separately.”

Ashley T.

Lead CSR

Cons

“Inventory management, updates chronically cause problems with the functionality of Shepherd, system goes down regularly lately, support can be tricky”

Amber G.

Manager

“We are a walk in practice that seems more than 100 patients per day. When the system goes down for longer than about 10 minutes we really struggle running.”

Kelsey S.

Client Service Manager

“The Patient names show up above the client names when searching for client/patient When the system goes down...”

Kelsey S.

Client Service Manager