Hippo Manager vs Digitail

DaySmart Vet

Instinct Science

Covetrus Pulse

DaySmart Vet provides easy-to-use practice management software to automate tasks, streamline workflows, and improve communication.

Instinct is the new cloud-based operating system for the modern veterinary hospital: a full electronic medical records and practice management system.

Meet Covetrus Pulse, the industry’s first all-in-one vOS. With Covetrus AI, save 6+ hours a week*, streamline visits, and auto-generate SOAP notes, all while focusing on delivering exceptional patient care. And it's all at no extra cost!

DVM Owner

Cloud Veterinary Practice Management Software designed for better work/life balance for veterinarians. Features include lab integrations, built-in payment processing, customizable and secure. Works on any device, simple to learn, accessible anywhere.

Accounting

Alerts/Notifications

Appointment Scheduling

Billing & Invoicing

Calendar Management

Charting

Confirmations/Reminders

Document Storage

Imaging and X-rays

Inventory Management

Invoice Management

Patient Portal

Patient Records Management

Prescription Processing

Reminders

SOAP notes

Treatment Planning

Hippo Manager

Web-based

Android

Windows

iPhone

iPad

ezyVet

Cornerstone Software

Covetrus Avimark

Digitail

Weave

PetDesk

Core

Enterprise

Data Migration (Optional)

Office Manager

It also had development issues like reports not generating or financial mistakes that couldn’t be corrected without contacting support.

Owner and veterinarian

Other times information will be saved in the medical record, then disappear.   If you want to use their system to send email reminders, the reminders are generated as a separate email for each individual service, with literally nothing else in the body of the email, e.g., body of email will be Rabies vaccine 1 year.  

I really liked that it was customizable so each department can make it best for what they need to see at a glance.

To actually have a usable reminder, it is necessary to add some type of message, combine the different emails, and delete the duplicates.  

Sometimes, one patient name will show in the upper left corner, but the record will actually be for a different patient, which has caused records to be entered under the wrong patient.  

I just finished reading a book on investing your time in the things that will have the most long-term positive impact, and there was the better part of a chapter dedicated to being limited by your systems.  

Veterinarian

Would LOVE to not have to scroll through doctors when making invoices.

We were accidentally deleting appointments because buttons had moved.

As another reviewer mentioned, the "upgrade" to 2.0 has made the software so difficult and frustrating to use.  

Office admin

Navigating to other patients accounts and records

Veterinarian/Practice Owner

Still has efficient charting with customizable note templates that populate the invoice.  

Licensed Veterinary Technician

Invoicing with Hippo 2.0 makes me want to pull my hair out.

This new version is slowing down my practice, we spend a lot of time clicking and getting rid of unwanted pop-up windows all day.

Receptionist 

people and animals are all separate if one person has multiple dogs its hard to  navigate through them also if 2 people on the account it is very hard.  

Overall a great software but invoicing is such a hassle.

Invoicing is a learning curve and never shows when a client gets a discount.  

Can not send both email and paper reminders.  

Drag and drop appointment list is nice but as a receptionist its hard to navigate

Now with the new version... it is a royal nightmare and I want to wake up.

Manager

The layout and customizability of the access to the program.

Veterinary Assistant

Owner/DVM

It is very user friendly and intuitive to learn.

veterinarian

I loved how integration was built in, that made start up a whole lot less complex.

Practice Manager

It was a good software that had many new things and training

I found Hippo software to be very user friendly and easy to navigate.

Invoicing

Customization

Among reviewers who comment on Hippo Manager's customization, 69% feel positive. Users say the software is easy to use, with simple navigation and helpful icons. They appreciate some customization options and responsive support. However, they report limited ability to customize fields, forms, and reminders, and mention a desire for more flexibility.

Patient Records

User Interface

Customer Support

Navigation

Among reviewers who comment on Hippo Manager's navigation, 81% feel positive. Users say the software is visually appealing, user friendly, and easy to learn, especially with helpful icons and tutorials. They find daily tasks and record lookup straightforward. However, some reviewers say certain features are confusing or bulky and the learning curve can be steep.

Training and Learning Curve

Reporting

Vaccine Reminders

Email Communication

Small Business

Mid-size Business

Freelancers

Large Enterprises

Hippo Manager Software

Admin Mgr

This is a Romanian-based company that rolled out into the US market way too soon without the proper tech support.

They have a great customer service and get things worked out quickly and efficiently.

Veterinarian, Manager

Also, they provide great customer support, the entire team from Digitail is always ready to help.

Digitail is the leading AI-native, all-in-one platform for modern vet clinics. Trusted by 10,000+, it helps teams work smarter, see 2× more patients, and get home on time with 20+ AI tools and 50+ integrations.

Activity Dashboard

AI Copilot

Client Management

Communication Management

Customer Database

Data Import/Export

Document Management

Electronic Payments

Electronic Signature

Email Reminders

EMR/EHR

E-Prescribing

Generative AI

Historical Reporting

Live Chat

Medical Billing

Patient Intake

Payment Processing

Reporting & Statistics

Self Service Portal

SMS Messaging

Status Tracking

Task Scheduling

Telemedicine

Template Management

Third-Party Integrations

Workflow Management

Proprietary

IDEXX Neo

Covetrus Impromed

The online booking and client app have made it easier for pet owners to stay connected and engaged in their pet’s care, and we’ve been able to provide clear estimates and communication without adding extra steps to our workflow.

Managing Partner

We transitioned from paper records to a fully digital workflow, implemented online forms, client communication tools, AI-assisted medical records, and a client app, all within a single platform.

I loved the Shepherd software interface and invoice/flow task board/medical record combining but ultimately I chose Digitail because of the client facing app, telemedicine - virtual lobby and mapping for mobile house calls.

Manager Inventory Lead

Refunds, every step requiring multiple steps. When filling meds that are not in stock it would be nice to me able to choose dispense now on the medication tab or dispense later so that when the meds arrive we can print the label without having to disable the old rx and make a new one or else the cost is 0 dollars.

I really struggle with Digitail's inefficiency compared to other veterinary software platforms like Avimark and Cornerstone, which are much more quick and simple, taking less time away from patient care to enter charges and other practice management tasks.

Veterinarian and owner

So if I only want to count medications and vaccines and don’t want to look at supplies I can’t just print medications and vaccines I have to print the entire inventory list.

Admin

What I like the most about the detail it was the convenient and easy to use interface you have everything there at the glance you can reach everything from multiple places on the software itself and considering that it's an AI driven system makes the consultations way more easier than any other software

It may be slightly confusing at first that closing a sale no longer generates an invoice automatically, while the consultation medical record remains separate.

The platform has helped improve efficiency, reduce paperwork, and create a more connected experience for both staff and pet owners.

Maintaining this coordination will help prevent any gaps in the process and ensure accurate documentation and billing.

We selected Digitail to be the nucleus of major operational change and used it as a key part of our transition to a more modern, client-focused practice.

We have several serious issues i.e., cannot add or change client addresses, none of our client's open balances transferred over from our old HIPPO software which means $1000's of lost revenue.

Customer Service Corrdinator

My overall experience with Digitail has been positive—it’s easy to use, streamlines daily workflows, and improves client communication, though it has a few limitations in advanced customization.

I love Digitail's accessibility via tablet and phone, which is what I use the most o house calls.

Veterinary Technician

The migration process was a bit difficult but that could also be because it was more difficult based on the software we previously came from.

The inventory module could be improved has far adding reorder points and reorder amounts.

As a result, some team members may need time to adapt to the new workflow and understand how these processes are now separated.

We have two clinics, but operate as one entity, that messes up our reminders.

It’s been a strong fit for our workflow and has improved both our internal efficiency and the client experience.

Client Ambassador

Communication is easy with the team through internal notes and comments, and with clients through email, and chat.

As a very small mobile vet practice, this truly helps keep my business running smoothly.  

We love the AI scribe as it saves so much time of medical records!

Reception

Overall, my experience with Digital has been positive because it makes communicating with clients simple, organized, and efficient.

I had used Woofware at VCA, Avimark, Covetrus pulse, EazyVet and Banfield's soft ware.

Assistant Manager

I FEEL LIKE THE PRIORITY OF WHAT GETS UPDATED ISNT REALISTIC TO WHAT WE NEED.

My Lead CSR had a completely different issue the other day and it was resolved in 5 minutes

It should be a choice if the user wants it in the menu or easy access.

I love that it is evolving and they take our suggestions serious so it keeps up with tech.  

They listen to our feedback and requests for feature updates.

I love how responsive the team is. If we have any issue, they are right there to help.

Right now, new entries only appear at the bottom and can not be moved and the whole plan needs to be re-created.

The customer service is top notch and everyone has been so helpful.

I do also wish we could create our own visit types to work with what we are used to.  

I have a love/hate relationship for Digitail.  

Veterinary Receptionist

As a referral service, it is very important that our records are thorough and professional.

Clients seem to like the ease of use from their end.  

I actually look forward to doing my records.

There is a library of helpful guides and videos.

Executive Director

Our no show rate skyrocketed after we went live with them.   If you have multiple locations, you can't set up your own employees.

Owner, Veterinarian

Contactless booking. And pet parent medical journaling that syncs with our PIMS

The service has been reliable and our records look very nice.

Still working on some functions with inventory pricing and tracking but likely a learning curve to fully utilize the system

Online Booking: Now they have an embeddable widget to add to our website.

The inventory feature can sometimes be confusing in regard to entering and changing a product.

Hippo Manager vs Digitail Comparison (2026)

Hippo Manager

Digitail

Overview

Video & Screenshots

Pricing

User reviews

Key features

Integrations

Alternatives