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Kennel Connection Pricing, Features, Reviews and Alternatives
Kennel Connection product overview
What is Kennel Connection?
Kennel Connection is offered as a desktop or web-based kennel management software that offers pet boarding, grooming, daycare, petsitting and special services centers a single and centralized platform from which to manage boarding facilities and pet grooming and training services. Incorporating an inbuilt scheduler, records management functionality and email reminders, Kennel Connection aims to deliver a comprehensive pet care management solution.
Key benefits of using Kennel Connection
Typical customers
Platforms supported
Support options
Training options
Kennel Connection pricing information
Value for money
3.9
/5
54
Starting from
89
Per month
Flat Rate
Pricing options
Value for money contenders
Kennel Connection features
Functionality
3.7
/5
54
Total features
71
2 categories
Most valued features by users
Functionality contenders
Kennel Connection users reviews
Overall Rating
4.2
/5
54
Positive reviews
- Value for money
- Ease of use
- Features
- Customer support
- Likelihood to recommend8.48/10
34
10
2
2
6
Overall rating contenders
Melanie P.
Consumer Services, 1-10 employees
Used daily for 2+ years
Review source
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I have been with kennel connection since we opened in 2018. All of the support from kennel connection has been wonderful. [SENSITIVE CONTENT] has always been my go to girl. She has always made me feel welcome as a kennel connection client and makes me feel like my thoughts and concerns are important. I have never had to wait for something to be addressed. Everyone involved has always acted quickly to get any issuew resolved. All of the people I have contact with such as [SENSITIVE CONTENT] have been amazing the whole time I have had kennel connection. It has been a wonderful software program.
I enjoyed that it had all the required modules for my type of business and that it had a very hands on support system.
The pay portion of the software. Not being able to send invoices and have clients pay through live access. It would be nice for owners to see what they owe and for us to see who have open balances on our end.
Amber M.
Farming, 11-50 employees
Used daily for 2+ years
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Been using KC for over 19 years! Support is ALWAYS QUICK to help & super easy to work with. We would like it to be a bit more online friendly, but overall this IS the best Kennel Software out there. We have tried them ALL, & KC by far suits our HUGE facility the best!
Very easy to use interface. Easy to train employees to use quickly. Customer Service & support is EXCELLENT & makes us love KC even more
The online portal needs improvement, which I know is in the works, but clients NEED online interaction Please make is SQUARE compatible!! PLEASE!
Debra W.
Consumer Services, 1-10 employees
Used daily for 2+ years
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The ability to grow customer base
Customer service is outstanding. Fast, knowledgeable & always willing to help Ability to keep track of clients, dogs, & their information I had previously reviewed this software as Excellent after being asked to by KC when I bragged on customer service but after continued use have become very frustrated with it.
Very user unfriendly Too many steps to book dogs Run occupancy is wrong a LOT Days on invoice are often wrong & overcharge clients We have to go over every detail of invoice before charging client Frustrating to move dogs because of steps Training program very indadequate Expensive to buy outright which I did because of internet instability Despite buying it, it won't transfer to new owner when we sell kennel without paying hundreds all over again Employees constantly complaining n about it You constantly have to go back & add additional information or click another button. Overall very cumbersome & hard to use/learn Despite Customer Service always being Excellent, I've had to contact them or research questions often.
Hello Debra, I'm sorry to hear you have had issues with steps. The software does work based on how you have your settings, it sounds like you may want to check those settings out to make sure it's set up to match how you run the business. I understand that you have sold the business, so please have the new owners contact us so we can assist with that. The licenses agreement is non-transferrable and that's something in the terms of service which is agreed upon when you install the software and requires a license transfer. We appreciate having you as a customers for the past few years and we wish you well.
Delaney B.
Facilities Services, 1-10 employees
Used daily for 2+ years
Review source
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It keeps track of the vaccines that you require, your able to customize most of the aspects of it. The price is good for what you get.
I like having the availability calendar. Overall it is a very simple and easy software to use.
I only wish I was able to get on it on an iPad or tablet
Catherine S.
Hospitality, 11-50 employees
Used daily for 1-2 years
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Tough to navigate - unfriendly interface - outdated design and functionality. We used it just over a year and tried to get over these issues but after staff changes and facing re-train we gave up and changed - also didn't want to have to pay the hi annual support fees and no way can run this without support. It does everything you ever imagine and lots of things I'm sure most would never use - just discovering all it can do is a daunting task in itself. You need to be a detail techy type to love this product.
No pros were added to this review
No cons were added to this review
Hi Catherine, All the features in Kennel Connection were added by customer request. Since the industry is run differently from shop to shop, we have added in many things that you may never use, but someone else needs. We have KC7 coming out soon with over 200 new customer requested features. I'm not sure if you are aware, but we do have training videos available to help train staff, but the basics can be taught in a half hour training session which we offer free upon purchase. Our support fees are the same as, or in some cases, lower than other desktop software companies. Have a great day!
Kennel Connection FAQs and common questions
Q. What type of pricing plans does Kennel Connection offer?
Kennel Connection has the following pricing plans:
Starting from: $89.00/month
Pricing model: Subscription
Free Trial: Available
Q. Who are the typical users of Kennel Connection?
Kennel Connection has the following typical customers:
Freelancers, Large Enterprises, Mid Size Business, Small Business
Q. What languages does Kennel Connection support?
Kennel Connection supports the following languages:
English
Q. Does Kennel Connection support mobile devices?
Kennel Connection supports the following devices:
Android, iPad, iPhone
Q. Does Kennel Connection offer an API?
No, Kennel Connection does not have an API available.
Q. What level of support does Kennel Connection offer?
Kennel Connection offers the following support options:
Chat, FAQs/Forum, Knowledge Base, Phone Support, Email/Help Desk
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