OperationsCommander (OPS-COM) is a modular, web-based parking management solution which covers permit, incident, and violations management. The system is designed for universities, colleges, municipal governments, hospitals, and other organizations, and includes built-in license plate recognition (LPR), payment processing, GPS integration, mobile payment functionality, and more.
OPS-COM comprises 3 integrated modules: ParkAdmin, IncidentAdmin, and ViolationAdmin. ParkAdmin allows users to manage all types of parking permit, individually and in bulk. Permits can be setup with custom pricing and durations, including monthly, yearly, and temporary periods. The inventory gives users at-a-glance insight into permit availability, and oversell can be managed to maximize revenue. Payments can be processed through a hosted payment gateway or through the Text2ParkMe SMS payment system, and custom permits and access cards can be printed on site. Complete audit trails are generated for all permits, and users can view financial reports with single or grouped transactions.
IncidentAdmin enables users to track, assign, query, analyze, and correlate incidents which may affect operations or public safety. Incident information is stored in a single relational database, allowing all users to add to the course record as information becomes available, with a full audit trail generated automatically. At any time, update notifications or full status reports can be sent to management or public safety organizations, if required. Through ViolationAdmin, users can record, track, and manage parking violations, with real-time data sync allowing the immediate payment of fines when a violation is issued. Violations can be mapped using cellular and GPS technology to pinpoint locations, and photos of violations can be uploaded by enforcement staff when an infraction is logged. The online appeals process removes the need for clients to contact administrators to lodge an appeal, and gives appeals officers access to past communications, any history of violations and appeals, and photos of the violation being appealed.