PetLinx Pricing, Features, Reviews & Comparison of Alternatives

PetLinx

Grooming, boarding kennel & cattery, doggy daycare software

4.55/5 (92 reviews)

PetLinx overview

What is PetLinx?

PetLinx is a business management software for pet care companies which offer pet grooming, boarding, or dog daycare services, which includes tools for managing clients, bookings and appointments, services, customer credit, reporting, and more. The modular system allows users to select whether they require tools for managing grooming, boarding, or daycare, or any combination of these.

With PetLinx, users can maintain detailed records of clients, pets, bookings and appointments, invoices, payments, business contacts, employees, and retail products. Users can track pets’ registration and microchip numbers, vaccination records, weights, behavioral attributes, and more. Information can be found using any combination of search criteria, such as client name, pet name, and phone number. Letters and invoices can be created with custom branding, and emails or text messages can be sent out in bulk to clients. Users can also generate a range of standard reports, and customize these as necessary.

The grooming module in PetLinx enables users to create and manage grooming appointments, with the ability to setup multiple services and charging options, and visit recurrence periods for automatic appointment creation. Individual groomers can define their own working hours and daily appointment limits, and a range of grooming services can be setup, such as summer, winter, and show styles. For companies offering boarding services, tools include a drag-and-drop schedule manager with color-coded bookings, automatic charge adjustment based on booking length, season, or number of pets, and the ability to add details including medications, feeding, and specific activities to bookings. The daycare module allows users to sell prepaid credits to clients, and track prepaid credit status, with automatic prompts when customers are running low on credits. Bookings can also be setup to repeat weekly on specific days, with personalized services for pets.
www.petlinx.com

Pricing

Starting from
$39/month
Pricing options
Free trial
One time license
Subscription
Value for money
View Pricing Plans

Devices

Business size

S
M
L

Markets

United States, Asia, Australia, Brazil, Canada and 6 other markets, Europe, Germany, Latin America, Mexico, Middle-East and Africa, United Kingdom

Supported languages

English, Dutch, French, German, Portuguese, Spanish
PetLinx screenshot: Pet records enable users to record each pet's vaccinations, temper, attributes, notes, and moreIntroducing PetLinx SoftwarePetLinx screenshot: The grooming calendar alerts users any warnings associated with the pet that is booked inPetLinx screenshot: Multiple grooming services can be setup for different styles or pet sizesPetLinx screenshot: Individual groomers can manage their own working hours and daily appointment limitsPetLinx screenshot: Users can drag-and-drop bookings on the boarding calendarPetLinx screenshot: In the daycare module, users can sell prepaid credits to customersPetLinx screenshot: Users can customize the appearance of PetLinx with a range of built-in skinsPetLinx screenshot: Custom invoices can be created for services and emailed or sent to clientsPetLinx screenshot: Customer payments can be tracked in PetLinxPetLinx screenshot: PetLinx integrates with QuickBooks, enabling the export of data to users' accounting system

PetLinx reviews

Value for money
Features
Ease of use
Customer support
  4.4
  4.4
  4.2
  4.6
Sandra Blakley

Adaptability and value. After a year and half, we are very happy and satisfied with the program.

Used daily for 1-2 years
Reviewed 2018-05-11
Review Source: Capterra

Pros
Best features are flexibility, value and service. Pet care is very often a small business that is highly individualized. Having a program that can be purchased in sections (boarding, daycare, grooming) and then having a good amount of flexibility within the program to adapt to each business is a good thing. The entire program is a good value and can be purchased outright with just service as an annual investment. The service is outstanding and responsive.

Cons
The manual is the weakest. The manual is there as well as "help on this page". However, the help index rarely seems to actually help and most explanations are brief. Sometimes you need the long version!

Response from Software Revolutions


Thanks for your great review Sandra, we really value having you as a customer and appreciate your suggestions which are always helpful :-).

Rating breakdown

Value for money
Ease of use
Features
Customer support

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Anne Howell

PetLinx....... in a word GREAT!

Used daily for 2+ years
Reviewed 2019-12-01
Review Source: Capterra

This software is a reliable and easy to use product and, we believe, good value for money. It will take a lot to beat it.

Pros
Easy to use, clear instructions, easy to transition to, fabulous timely personal support, and not a "static" product - [SENSITIVE CONTENT HIDDEN] and his team continue to improve, build and refine the software to include wants and needs of its users.

Cons
I would love more financial type reports without having to upload to my accounting programme.

Response from Software Revolutions


Thanks so much Anne, it's been our pleasure to have you as our customer :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Robin Keim

Petlinx

Used daily for 2+ years
Reviewed 2020-06-01
Review Source: Capterra

A+++

Pros
Features and support is very responsive.

Cons
None really its a really good program that I would recommend.

Response from Software Revolutions


Thank you Robin, we're glad you chose us and very happy to have you as our customer!

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 10/10

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Anonymous

There are a lot of updates that could be & someone in the industry should be consulted

Used daily for 6-12 months
Reviewed 2017-11-01
Review Source: Capterra

used as our schedule for bookings

Pros
layout and colorful design and ability to add multiple employees to the calendar as well as the right click and drop down boxes i also like that it integrates so well with cayan also the ability to make dtailed groom notes on every dog

Cons
unable to split tips between a bather and groomer on the same transaction a handful of technical glitches and i feel like an industry professional should be consulted on future updates

Response from Software Revolutions


As this reviewer has chosen to keep their details private we can't verify that they are an actual customer, but it does appear suspicious and we have asked Capterra to remove it. A strange comment that we need to consult an "industry professional", we would like to think our customers that we interact with on a daily basis are industry professionals :-)

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 4/10

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Wade Morris

PetLinx Review

Used daily for 6-12 months
Reviewed 2020-05-10
Review Source: Capterra

PetLinx has improved to overall efficiency in inputting and reporting on our business operations.

Pros
The flexibility and breadth of services covered in the one application (boarding, grooming, daycare) makes PetLinx ideal for our business operations. These ease of inputting and creating data sets was helpful.

Cons
Some of the financial and accounting transactions are not intuitive and it takes some trial and error to get it to work. eg: crediting boarding deposits and then using those to pay for other services.

Response from Software Revolutions


Glad to hear PetLinx has made a difference for your business Wade! If there's anything we can help with when it comes to doing the less common tasks in our system, just get in touch :-).

Rating breakdown

Value for money
Ease of use
Features
Customer support

Likelihood to recommend: 7/10

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PetLinx pricing

Starting from
$39/month
Pricing options
Free trial
One time license
Subscription
View Pricing Plans

Installed editions start from $499 as a one off purchase, or $39 on a monthly subscription.

Cloud edition starts at $59 per month for the first module and user.

PetLinx features

Accounting Integration
Automatic Notifications
Billing & Invoicing
Calendar Management
Customer Database
Customizable Reporting
Invoice Management
Reminders
Search Functionality

API (170 other apps)
Activity Dashboard (166 other apps)
Activity Tracking (102 other apps)
Data Import/Export (116 other apps)
Document Management (99 other apps)
Electronic Payments (115 other apps)
Inventory Management (138 other apps)
Inventory Tracking (107 other apps)
Quote Management (91 other apps)
Reporting & Statistics (201 other apps)
Third Party Integration (133 other apps)

Security and privacy

Encryption

Encryption of sensitive data at rest
HTTPS for all pages

Access control

Multi-factor authentication options
This will ask you to sign in with LinkedIn

Videos and tutorials

Additional information for PetLinx

Key features of PetLinx

  • Customer management
  • Search functionality
  • Invoicing
  • Product sales
  • Letter creation
  • Customizable templates
  • Bulk SMS & email
  • Customizable reporting
  • Appointment reminders
  • Vaccination reminders
  • Data export to QuickBooks
  • Customizable user interface
  • Appointment booking
  • User-defined working hours
  • Drag-and-drop scheduling
  • Availability management
  • Color-coded booking calendar
  • Service catalog
  • Automatic calculation of charges
  • Prepaid credit tracking
View All Features

Benefits

Drag-and-drop booking calendars enable users to manage groom, daycare, and boarding schedules, with options for recurring appointments, automatic charge calculations, client or pet notes, and more.

Individual groomers can define their own working hours and daily appointment limits, and multiple different grooming services or styles can be defined for each pet, such as summer, winter, and show styles.

Reminders are generated and sent to customers for upcoming appointments, and users can also send out vaccination reminders and cards for pets’ birthdays via SMS, email, or physical mail.

Customers can purchase prepaid credit to pay ahead of time for multiple bookings, and users can track customer credit statuses and prompt customers to purchase additional credit when they are running low.

A range of standard reports are built into PetLinx, and users can customize any report using the report editor, and export invoices, services, products, customers, and vendors to QuickBooks.