RxWorks Reviews

Easy to use, comprehensive, always adapting to change in business models and good product support

High cost base. Cost for additional terminals. Limited ability to add photos to visit screen (only through importing via scan docs folder).

Thank you for your review Chris. We really appreciate your honest insight and feedback. It is great to hear that our online training solutions have benefited your team. You can find further help documents, training videos and release documentation within our RxWorks user portal on our website. https://softwareservices.covetrus.com/

This product has been around for so long that it integrates with almost all major functionalities - TYRO, Idexx, Smart Flow. Customer support is 24/7 and they can jump on and see exactly what you're seeing - you can't go past that!

The UI is dated. It is busy which can make it difficult to train new staff members. The client/patient handouts can be found in numerous locations, and can become difficult to locate after a while.

Thank you for your review and feedback Narissa, we are very grateful for this insight and will take these onboard as we share with our product team. We are delighted to hear that our support team is delivering a great service and that you find the customisation of our solution beneficial to your practice day to day. We will take your feedback around UI to our team as we strive to continually grow and develop our solution in this area. Our thanks again, Team Covetrus

The functionality and telephone support are excellent. There are so many useful tech solutions for communicating to clients (reminders, within-consult topics and links), harvesting patient data (lab results, imaging), stock control and analysis of business performance. Every time that I have telephoned the support staff, my enquiry has always been dealt with very well.

Unfortunately, the software is not as intuitive as other management systems that i have used. There are a staggering number of unnecessary button clicks needed to do almost anything. Nothing is made quick and simple, but in steps, that often do not prioritise the most likely direction a user will take. So, moving backwards through the patient notes, require a user to save the notes (2 clicks) and...

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There is a lot of functionality, much of which might not get used.

Integration with other apps is lagging behind other providers. Reporting is clunky and difficult. Modules are available to do certain processes but they are long winded and hard to set up and in some cases difficult to use on a daily basis. There are also too many areas where you have to put in settings for just one process.

Hi Jacqui, thanks so much for your feedback. We take client feedback very seriously and this has been passed onto our customer success team for further review and action. Regards, the Covetrus team.

I like the ease of use form a working level. Working as a nurse for years showed me the features that were available - features that i used differed depending on the role in which i was employed at the time. Now as an manager and administrator, i see the background of how each feature can be better utilized. I feel that bringing my nursing experience into the set up of the many features is a huge benefit.

Features around the referral clinics setting could do with some improvement as well as reporting and advanced analysis tools.

Many thanks for taking the time to leave your review James, your feedback and insights into our products and services are invaluable to our team. We are delighted to hear that you have found our solution easy to use and feature rich at different stages of your career. We will also share your feedback around reporting and analysis with our team as we strive for continuous improvement in these areas. Our thanks again for your valuable insight. Team Covetrus

I like how easy the program is to use and that you do not have multiple windows at one time. It is easy to train staff and navigate if you are a first time user.

The reminder system could use some improvement but the support team are always there to assist us in whatever we may need.

Our sincere thanks for your review and feedback Sally, your comments and suggestions are hugely valuable to our team. We will share feedback with our wider team to ensure we continue to improve and develop RxWorks to meet your everyday needs, specifically around the reminder system. We are delighted to hear that you find the system easy to use, train others on and that the reports provide you insight to track progress. Thank you, Covetrus Team

setting up appointment screen very flexible, easy to learn how to use the system, good internal messaging system - saves a lot of time on trying to find everyone around the building to pass on messages in person, clipboards can be configured easily to suit the Practices requirements, can choose to view patient histories either as a "rolling list" or clicking through visits, vast amount of information visible at a glance on the patient window

when initially learning the system, the screen did look very " busy"

I have been using RX works during my time employed with AES. It is always daunting learning a whole new software system but I can say that I went from a learner user to educating and training other staff members how to use it. The support offered is second to none. The client management system and features are superior and a deliver a great experience to not only our clients but also to our teams.

None that I can think of. Looking forward to seeing the new developments as they are unrolled.

Our sincere thanks for your feedback and fantastic review Emily. Our team are delighted to hear your comments around support, usability and the client management system. Our priority is to offer solutions to help you run your best practice, support your team and to streamline the daily tasks of busy practice life so we are very pleased to hear that our RxWorks solution has delivered these benefits to your clients and team. We look forward to bringing you and your team some exciting new features later in the year! Thank you, Covetrus Team

Many features useful in maintaining good veterinary records.

Not as easy to use as some other software programs initially. We found that, after the excellent sales pitch, the customer support started dwindling, to the point of non-existent at one point. Some quirks in the software that seem to result in info "disappearing".

Thank you for taking the time to leave your feedback Heather, your insights are so very important for us to continue to improve our solutions and service levels. I will pass your feedback over to our team and we are sorry to hear that you have had difficulty. Might you be interested in some further training, help or support for your team? Get in touch with our team to discuss the options available or visit https://softwareservices.covetrus.com/emea/training-option/ you can also sign up to our RxWorks user portal on our website which provides help documents, training videos and release notes, you can sign up here - https://softwareservices.covetrus.com/emea/sign-up/

Ease of use day to day.

Lack of training for new products. Care Plan.

I like the layout and automatic features such as automated message manager and reminders. The customer support is very good and everyone I speak to is polite and helpful.

It is expensive compared to other PMS on the market and replacement hardware costs a lot from Rx works. They are resistant to make changes that the end user would find useful e.g. viscious dog warnings, integrated phone systems...

Hi Lucy, We're glad to hear you are having a great experience with RxWorks! We introduced 'Behaviour Indicators' into RxWorks in the middle of last year. To get access to this feature simply contact your local RxWorks support team to upgrade your version. Thanks, The HSVS team.

Ease of use, compatability with third party companies

Dated, Connection via Citrix, data mining is clunky

Our sincere thanks for your feedback Justin, we really appreciate your insight. We are delighted to hear that you find the system easy to use and that you benefit from the available integrations. We appreciate your feedback on flexibility and modernisation - this is something our team are continually striving to deliver bigger and better things on. Do watch this space! If you'd like to share your ideas for how and where you'd like to see the product develop do feel free to get in touch with our team or join the discussion on our RxWorks Community Forum. https://community.rxworks.com/rxworks_veterinary_pms Many thanks again

No pros were added to this review

No cons were added to this review

Support, development and updates.

Over complicated in some areas - stock control & documents

The software does everything we could ask of it from a clinical point of view. Its intergration with IDEXX and our Supplier is great .

Definitely time for an overhaul of its client communications functionality to make our emails look better and be smarter. This is something that I dont want to pay third parties to do when it is nearly there inside Rx.

Many thanks for your review Alan, your feedback is hugely valuable to us so thank you for your input. I have passed your feedback onto our product team regarding client communications via RxWorks - might you be willing to participate in our Pilot Site programme to help shape our new solutions and the evolution of functions such as client communication tools? If so reach out to betaclinic@covetrus.com to find out how to get involved. Many thanks again

If you have a support enquiry it is dealt with quickly and most issues can be sorted out on the spot with a team member on the phone.

Inventory management needs improvement, too many opportunitie for people to make errors

Many thanks for taking the time to leave your review Louise, your feedback and suggestions are vital to the continuous improvement of our RxWorks software. We are delighted to hear that your practice has received excellent support from our team and that any issues have been resolved quickly and efficiently. We will pass your feedback on regarding inventory management to our team to ensure we continue to develop this area to best support your needs. Our thanks again, Covetrus Team

Its an easy product to use with many functions to implement into your practice.

It snot having time to use all the functions available.

Our sincere thanks for your review Connie, we really appreciate your honest feedback. Your insight really helps us to continue to make the improvements our clients need to see. We are delighted to hear that as a long standing customer that you have experienced the improvements our team have been working to deliver over the years. Many thanks again

It is very easy to use. Able to personalise it to your practice needs.

not really

Easy to use even for the most technophobe person. Screens are clear and simple to navigate. Someone is always on hand to talk me through things

When there has been a change we don't seem to be informed on the little changes and sometimes I have been doing things a certain way and then all of a sudden its changed and I have no idea how to do it. Also sometimes things are slow to be resolved or im waiting weeks for response ( although after a recent conversation I believe that reason is now because you guys had the wrong email address for me)

Easy to use, information at the click of a mouse

Sometimes the features have limits but then you can't tailor a program for everyone's exact requirements!

All the functions, ease of use and simplicity.

The boarding component is seperate and costs extra

Sincere thanks for your feedback Erin, your feedback helps our team to ensure we are going in the right direction and making the most of our solutions for our clients.

Great support team. Clear and concise scheduling.

Cost still seems too high compared to features provided

Thank you for your honest feedback Kylie, your feedback is highly valued. We are delighted to hear that our support team have served you well. We would love to help you and your team make the most of the features available - have you made use of our RxWorks user portal on our website? You can gain access into help documents, training videos, release notes and helpful hints and tips here https://softwareservices.covetrus.com/apac/sign-up/ alternatively do reach out to our team to discuss our training options. Many thanks again

flexible and user friendly

Still waiting for Bpay

Great support, lots of advanced feature, integration with other software used in industry.

Like all computer software it has times where it has glitches, but support is quick to sort these out for us.

No pros were added to this review

No cons were added to this review